More about Atlantis The Palm
Atlantis - Palms Dubai !
Atlantis is the majestic focal point of Palm Jumeirah, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment of arrival, you’re immersed in a dazzling world of imagination, pleasure and luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques.
In the Aquaventure Park, the most exciting thing to do it to experince 'The Leap of Faith' - a daring 27.5 meter near vertical drop down the face of Ziggurat propelling the body surfers through a clear acrylic tunnel submerged in a shark-filled lagoon at heart-pounding speed !
Atlantis - The Palm
The world famous Atlantis hotel. This is much more then just a hotel, this is amazing architecture on a man made island - The Palm, Dubai. Why not sleep in a suite under water with both bedroom and bath views directly into the mesmerising underwater world of the Ambassador Lagoon.
Besides the incredible hotel you can wisit the breathtaking water thrills at Aquaventure (you dont have to be a guest at the hotel) with water-coasters, water ride through a tunnel surrounded with sharks a private beach and much more.
Dolphin Bay is another cool thing to do, here you can swim with Dolphins (you dont have to be a guest at the hotel).
Great holiday,with time this will truly be exceptional!
Just returned from a 7 night stay at the Atlantis hotel, the Palm Dubai. The hotel is absolutely outstanding in terms of structure and presence, and will not fail to impress. The East Tower lobby with huge viewing windows of the 'lost chambers' is truley exceptional.
The rooms are luxurious with a large bathroom and spacious living area, and met all expectations.
Service could have been better, and it was apparent that there was a lot of learning/training and clear communication between staff still required, however I think it is very important to remember that all visitors staying in the hotel during the 'soft launch' period were aware the hotel was newly opened, and therefore it would be nieve to expect everything to run like clockwork. Furthermore, the introductory price that I expect many of those reviewing the hotel benefited from, was offered specifically for this reason.
Taxis are required when leaving the hotel, and generally cost 70AED to Dubai centre. However, when the monorail is operational, this will alleviate the need for taxis. Perhaps a shuttle bus will also be operational.(discussions were ongoing while we were guests) Fast, forward 2/3 years and with all the current developments nearing completion, you will never need to leave the Palm.
All in all, I believe this hotel is superb, however if travelling in the 'soft launch' period be prepared for some slight teething problems, after all it is only natural - Rome wasn't built in a day!
Letting the side down
We have just returned from a 6 night 'soft' opening stay at the 'fabulous' Atlantis Hotel in Dubai. I use the word fabulous in the loosest of terms - and that's THEIR words not mine !!
The indication given to the soft opening (although the Kerzner International advert in the Dubai brochure, promises that "Kerzner International DON'T DO soft openings" ) was that perhaps some of the restaurants may not be open etc - and to be honest, after the recent fire in the main lobby, we did expect there to be a little ongoing building work.
This would be all fine - however, that is NOT the actual picture at The Atlantis, The Palm Dubai.
The hotel is splendid and IS basically ready (all bar some building work as expected) - however, they are NOT ready to be running this hotel, which is quite surprising, given the fact that Kerzner International also own the 'One & Only' group of hotels, so they are hardly 'new comers' to the game !!
The staff really have no idea about anything and the managers really DO glaze over when you are talking to them (as another reviewer commented). No-one knows where anything is, and the basic understanding of English by the staff is limited to say the least. There is no organisation anywhere (rooms not being cleaned until 9pm at night, no taxis available to get you out of the hotel, trying to book restaurants, no bottled drinking water in the rooms unless you beg !!) Also, the location will never be fantastic, although the Palm is very prestigeous, you really are right out of the way and the man made beach although nice, is not a patch on the Jumeirah beach area - and the jelly fish can be quite annoying at times (something that seems not to be mentioned?? - these are not dangerous but are numerous and unnerving sometimes) There is also no natural tide as the ocean is enclosed within the palm and therefore the water can be quite 'scummy' sometimes as it cannot wash away.
The plus points are - the rooms are lovely (stayed in a delux room) and the decor around the place is very 'dubai - like' . Every where is very clean and the pool areas are large but could become quite crowded due to amount of sun loungers. Fresh towels are always on hand. The 'Aquaventure' is very good if you are a hotel guest as entry is free, but if not, I feel it is very expensive (would cost an average family of 4 with entry, towels & lockers around £180 for the day - not including food or drink). The Lost Chambers aquarium - again also worth a look if you are a hotel guest, but again very expensive if not - around £10 each and you really could go around it in 15 minutes!!
As this is a 5* resort in a 5* destination (with 5* prices !!) you really would expect more. We have been to Dubai 4 times now, all at different hotels and have never experienced this lack of service at any other hotel. I just hope that someone who goes to Dubai for the first time, and stays at the Atlantis, isn't put off altogether and maybe tries a real FIRST CLASS hotel next time, like The Jumeirah Beach Hotel - now thats real class and service.
Atlantis oh er... a good idea poorly executed.
Atlantis oh er... a good idea poorly executed.
It is important to establish that we did enjoy / love our stay, but only because we were willing to make excuses on behalf of the hotel on its opening week. This is long.. but I hope someone from Atlantis reads this and really does something about the problems and rewards the staff who have shinned in this opening period.
We stayed for two nights in the fantastic Regal Suite. A stunning room and a bargain at the introductory rate.
First the Good:
The suite was fantastic (Pics coming soon)
The aquarium, exceptional (Pics coming soon)
The water park.... good as a lazy river and average as a water park. Good that this was free as part of the hotel guests privilege but would not pay 90 pound a couple for the experience.
The Spa – Amazing.. Dave the therapist and Mark the masseuse incredible. Probably the best treatment and setting. So good I nodded off – bravo.
Director of rooms, she was brilliant so helpful and friendly and tended to all of our requirements for our special stay.
Now Sadly the bad....(grab some pop corn)
Main reception closed on arrival due to Fire damage. However after being taken through a side door, we were not directed, helped or advised where to go for check in.
No one took our luggage or offered to valet park the car. Instead we had to prompt someone to take the car and humph our luggage into a temporary lobby ourselves.
No one greeted us... either on arrival or at any time during our stay... no “welcome to Atlantis” instead while humphing luggage, we approached a steely faced, arms folded lady who pointed to the queue of 150 quests and the three “new” check in clerks and one hour of tedium. A start to a hotel experience that you will not endure even in a basic Dubai hotel.
The theme of not greeting the guests continued to the point of hilarity during the stay. The main highlights being on check out... when after splurging Dhs 10k on two nights, no one thought to ask “did you have a nice stay?” or maybe when manager Peter who's opening gambit to a lost couple, dropped off by a lost member of staff at the wrong water park entrance wasn't “ hi I am peter how can I help you”, instead it was “what are you doing way out here” in front of a construction contractor... bravo...
Mainly it was the countless number of staff who entered the lift and just didn't say “hi”, taking a away that welcoming feeling you get in the rest of Dubai's dapper hotels.
Now the really bad:
Eating: Unless you are clairvoyant or nocturnal don't expect to be able to reserve a dinner in ANY of the hotels restaurants during your stay. Further after the gob smacking disappointment of this don't expect to be able to get a taxi back to the mainland because you cant. However we were kindly offered a table in the restaurant for the next week...
Seafire Restaurant... we managed to sample a small hidden corner of the hotels Steak house 11pm... they managed to get rare and well done confused and provided a pleb of a waiter who was lucky to remain on his feet after his cheek
The really really bad:
The beach.... Is a nightmare... built in steep steps, with poor grade razor sharp sea bed to lacerate the tootsies. Not to mention stagnant water lapping at your feet...lovely...
Construction work still ongoing. Hammering at 8am, Indian works not monitored, hanging over staring at the ladies. Painting ongoing in our corridor, doors being hung, resturant signs just being fitted....offering 5 star nightclub...still being built??
Now the stuff you just cant make excuses for:
Staff training. Anyone who has been in the opening week will be sure to agree. Apart from the odd gem, no one has the qualification or experience to deal with high maintenance 5 star patrons. Here is an extract.. Me “hi, excuse me could you tell me where seafire is”, Staff “No” fantastic thanks for your help. From wrong orders, to 45 minutes for the cheque... to security guards listening to the lift alarms going off and not thinking to do something about it.
Not knowing where anything is and in general no idea how to greet a member of the public. Shipping people from other countries and dumping them in a 5 star resort in demanding Dubai simply isn't acceptable.
Dolphin bay... confirmed booking for 9am in writing, turn up on the day to be advised that it is 10:30 for the first booking..... no apology nothing. Being refused to bring camera equipment into the water for the animals safety (ok fine).. then in trundles behind you the Atlantis paparazzi to take photos for you... the charge... an incredible Dhs 150 for a picture with all subsequent photos Dhs 65 or you could go for the bargin CD of all your pictures (well 50 of them) at minimum of Dhs 550 (75 quid) with no prints. It just cant be justified or substantiated on top of the shallow water experience fee. It is listed as a 90 minutes experience but turns out to be no more than 30 minutes (90 mins includes check in and waiting for everyone to arrive!).
When the rates fall in line with the Burj Al Arab later this month the reviews will no longer be as generous or forgiving as the above. It currently simply cant compare as a luxury destination to Dubai standards.
We are sorry we have addressed our concerns publicly but with no one willing to ask “ did you enjoy your stay” what else could we have done.
Although the hotel offers an experience, this can be achieved easily by just visiting for a day free of charge where you can see everything. You will still have a great holiday if you are going, however just be willing to drop standards, be forgiving and not be expecting pure luxury or exclusivity.
We had high expectations of this hotel as we have stayed a number of times in Dubai and have never failed to be amazed by the standard of service, however sadly this was not the case with this hotel. We arrived @ 9.00am approx on our first morning, we had booked 2 rooms, however only one was ready it took us another 6 hours and 4 visits to reception (approx 1/2 mile walk) to get access to the second room.
I am not going to list all of the problems that we had however I can say that this hotel is simply not ready to receive guests, the systems do not work, we had no water for nearly a day, the restaurants are all fully booked (by non residents in a lot of cases). It took us 4 hours to get our baggage from the concierge.
The wow factor of this hotel is amazing and if they can get all of these problems sorted then it will be a truly amazing resort, however until they get the infrastructure right stay well away.
One problem that will never go away is the hotels location, it is at the very end of the palm and as a result is isolated and not easy to get to or from.
Make sure on check out that you handle you own luggage as they have a habit of loosing it and as for getting a taxi back to the airport all I can say is good luck!
Nothing like the Bahamas.....yet
We has booked this hotel way back in January when it was being constructed, had already been to the Bahamas Atlantis so expectations where high already!!
What a dissapointment!!! To many small issues still to be ironed out before they can class as a 5 star, especially on Service.
We has problems at the airport as we went for the opening the transfer service booked had no idea where the hotel was.
At check in there was a long wait and room type booked was 2 executive suites and we were offered one suite and one standard room?!? When we queried this they questioned if we had booked 2 suites!! I had to get a manager involved and still he questioned if we had made a mistake with the booking and no possibility of it being their error. Only when the actual General manager of the hotel who was floating around as it was the opening day got involved was the issue sorted total time taken to check in approx 1 hour!!
We had gone for a birthday and anniversary and at no point was these days acknowledged! ( Stayed many times with Jumerirah and Meridien and the least you get is flowers and chocolates in room)
Problems with restaurants bookings and food quality not hat great yet, however breakfast is very good apart from the long queues,
Taxi also a problem as waiting time can be nearly 1 to 1 1/2 hours in the evenings. One problem we had we were actually in a taxi queue and were pulled out by a bellboy telling us to wait at another point. Then we were told that we were in the right queue before and they told us to go outside and get a cab if we didint want to join the back of the queue again!!! There are two very rude men looking indian guys in shirts who have no idea what service is running the outside taxi queues, never smile ans have no idae how to organise the queues.
Dolphin experience was OK. I had booked well in advance for this as it was for a birthday surprise....guess what our names were not even on the list!!! Had to go through and explain to staff who were not trained to handle the situation and nearly missed our experience!!!
The suites are amazing...very large and with great views. Very good shower and soak tub. The water did go one day but was fixed. We also got a letter from the GM apoligising and offering us a 2 night stay on them valid for one year, which I guess is a nice touch. Would like to know if this was offered to all guests, as we did not complain to anyone as we knew it was a soft opening and these things happen and also rooms rates were half price during our stay. i will go back and use the voucher to see if it has improved.
Must check your bills as too many chevdas using wrong room numbers as some staff don't ask for names, just numbers when billing to room. Chevdas can take advantage and bill to a wrong room.
Too much kakrat from the chevdas around the pool as well. It is bad enough with the lobby racket 24 hours a day without having the chevdas.
Would like to know if anyone else recieved any comps or free stay nights as we did without complaining. I saw a lot of people complaining, mostly chevdas but we thought....its new....soft opening......half room rate price.....good deal.....make the most of it attitude.....enjoy the hotel.....not the staff!!!
One of the most beautiful hotel in Dubai.But only rich people can go there.For us,as an ordinary employee we cannot afford to pay for the entrance. Very Fantastic,just like its not a real, BUT ITS A REAL...YOU CANNOT BELIEVE IT....
Glamour, glitz, hospitality
"Rapid rise to financial powerhouse.."
Visiting Dubai you will notice a lot of skyscrapers south of Dubai Creek and Old Dubai (Bur Dubai).
There was a real construction boom in the early 2000s, to the point that 7% of the world's cranes were in this city! A lot of labourers, skilled craftsmen, and experienced professions flocked here like moths to a flame, lured by tax-free income, and secure medium to long-term employment contracts by virtue of the project sizes.
Oil is what has made the UAE rich in a relatively short space of time, but the rulers envisioned Dubai becoming a major financial city & tourist attraction - catapulting the craze to build the biggest & the best.
Some projects have been successes, for instance the Burj Al Arab: a self-appointed seven star hotel. Exclusive it certainly is, allowing entry only to those staying there or dining there (booked in advance). It does live up to expectations however, with top-notch service without being over-bearing.
Unfortunately most other more flamboyant projects were not such hits. Take the Palm Jumeirah for instance. The major thing it has going for it is the Atlantis Palm hotel, located at the far end, dominating the Palm branches. This hotel is grand, with a superb water park, and nice, massive aquariums visible from it's dining rooms & suites.
Another project which has currently hit a dampener is the World Islands. The islands are visible, but not fully developed & built as the promotional videos envisioned.
Getting around was once a real nightmare. There was no decent infrastructure, causing extreme frustration amongst locals & expatriates alike. The main highway (Sheikh Zayed) used to be clogged with traffic barely moving.
The Dubai Metro came to the rescue. It now links areas beyond the airport to parts as far south as Jebel Ali (free zone port). Plus an extension east from the southern fringe of Dubai Creek is under way, enabling one to reach Wafi Mall.
Local buses also serve a lot of areas, and this air-conditioned mode of transport is really very popular, as buses are full during peak hours. The bus stops are attractive, with air-conditioning too. Route maps are clearly displayed, with bus numbers in big letters on the map. Now this is a feature no Western city has!
A very wide range of hotels and accommodation are available, as are clubs, pubs, restaurants, etc.
As most of the residents are foreigners, many languages are spoken & understood, and world cuisine is available.
On the road to Hotel Atlantis, Dubai
Saffron entrance at Atlantis - Dubai
Atlantis hotel Dubai
Palm Atlantis Hotel
Dubai must do.
I will visit together with my son Dubai the first week of March. We are looking into a number of must do's.
One of the things we like to do an evening desert safari. between 4 PM and 10 PM
Does anyone have experience with such an avent and what will be the everage cost for such an event.
Desert Safari Dubai has a nice program but does not mentioned a price.
I asume there will be many tourist buro's that sell these event, any recommendation ?
Re: Dubai must do.
Well Peter I forget the price but we did a desert safari about 3 years ago.
Saw the sun setting over the desert.
"We loved going out into the desert on the 4WD rollercoaster ride experience. Saw the sun set over the desert and rode a camel. Loved the Bedouin-style camp nestled in the sand dunes. There we sat on floor cushions under a draped canopy and watched the belly dancers perform to the Arab music.
To sit in the middle of nowhere eating delicious Arab food is a delight."
from my Dubai page.
Arabian Tours arranged it for us,
Re: Dubai must do.
Hi, I have been to desert safari with this company and they are pretty reliable.
Other must do - visit to Madinat Jumeirah, Atlantis, Dubai Mall (musical fountain at night) and Burj Khalifa.