We arrived recently at your hotel, Monday 11th. September for three nights and were extremely disappointed with the room not being ready on our arrival even although we had paid for it from 12 noon that day and didn't arrive until 3.45am. the next morning. We were told that the air conditioning had just broken down (as if) it couldn't have been fixed or another room made ready before we arrived so we were told that we could wait in another smaller room as we had paid for a triple room while another room was getting ready and were given free coffee and a room with a view of the creek to make up for this and we would be in the other room for 4.20-4.30.am,so at 5.15 am we were taken to another room with our luggage only to find that someone else was sleeping there and had the latch chain lock on the door otherwise we would have walked in on them.so we then were taken to another room 1002 this time which was the one at the creek with the view to make up for the stuffing around so around 6am. And after approximately ten hours travelling we managed to get to sleep,at ten am.4hours later I was awakened by a workman on scaffolding outside my window hammering and banging and singing,(and this was on the tenth floor) no privacy as you couldn't open the curtains as he was walking around outside on the scaffolding, the view was obscured by scaffolding and green shade cloth,and also the chances that the workmen could be there did not impress us we did complain only to be told that we could shift rooms again to one without a view as the workmen were due back the following morning again so we decided reluctantly (as it was only a three night stay and we were sick of the upheaval) not to move again.this was our first trip to Dubai and our experience was not good and it is a relief to be back in Australia ,I will be putting our experience on the travel forums and also contacting Emirates who we booked with, but felt to be fair that we should let you know first .
Location is good Theme: HotelComparison: about averagePhone: don't even botherDirections: close to the souks and creek
