Jumeirah Beach Hotel

Family holiday paradise. Memories for life!

Make good memories! Life is short and holidays are too short & precious to go elsewhere!

We originally went to this hotel as a couple, on a friend's recommendation back on Oct 2002, before these review sites and the web.

That holiday was excellent and made wonderful memories. So when we had children and wanted to go on holiday as an extended family with 2 grandparents. We decided to return, which is something we have never done before. We were confident that it would be just as excellent and make wonderful family memories.

This holiday was great. We upgraded from the 2002 accommodation of a balcony room with premium leisure, to two junior suites. This gave us plenty of space room for the children’s beds in our suite. With a wonderful view over the Burj AL Arab and the Wild Wadi. The Grandparents, at the other end of the Hotel, had a view over Dubai city and a balcony almost as large as their room.

The staff were attentive when you wanted them to be and always very polite. The colonnade was undergoing a refurbishment at the time of stay, however this did not cause any issue at all.

The facilities such as restaurants, beeches & pools had changed over time. They had been improved and kept up-to-date. Noting appeared tired in contrast to the stay 4 years previously.

The exec pool was a new addition and was a calm and pleasurable place to be. With it small children’s pool and watchful life guards it was perfect. The Wild Wadi took on a new dimension as a family and whilst thrills were appreciated the safety and calmness of the large wave pool and children’s play area was great.

The only negative was a room issue. Due our early arrival the suites were not initially ready. However we had breakfast and a swim, by which time the first suite was ready. Unfortunately the staff put the party of 4 in the smaller of the two rooms. This wasn’t practical and with the suite being one of the smallest they had, it gave us a negative feeling. I spoke nicely and politely with the staff member who put me in contact with the deputy and hotel manager. Again I spoke nicely and politely and explained the situation. They took note and listened and arranged for a different suite and for us to be moved without any fuss or negativity. They did their best then to turn the negative into a positive and noted that as a party of 6 the choice of accommodation and location was a challenge and arranged for me to view their other types of rooms, suites and the Beit Al Bahar.

At the end of the stay at JBH we had three nights at the Burj Al Arab. That’s for a different review. The point being that as a family we would recommend the Jumeirah Beach Hotel even against the Burj. It’s not just words. We are going back May 28th 2011 to the Beit al Bahar. The effort the staff made in dealing with our complaint and the viewing of the Beit Al Bahar helped us make the choice.

It’s the best!

Unique Quality: The staff and facilities make this hotel!

For a family holiday it’s the best we have had and that’s why we are going back!

The pools and Wild Wadi are great with so many life guards to help you look after your children and relax.

The view of the Burj and the hotel are great.

The beach sand and calm waters are wonderful. You notice the pool is cooled when you go in the sea!

Restaurants and food are of all levels and tastes so there is something for everyone.

There are many different types\levels of accommodation. All are great! Each budget can enjoy the luxury. Per above we have tried and viewed a few and will report on the Beit Al Bahar on our return in June 2011.

Nice stroll at the beach and view of Burj Al Arab

My most favourite part of my 3-day stay is the housekeeping. I went out twice in the day to go to the mall or spa and it was really nice that the room was always clean when I returned, particularly before having dinner. There are two small boxes of the finest chocolates on my pillow and the sheets are arranged that guarantees a cozy evening.

Amenities in the bathroom include a mouthwash and sunblock. The fresh orchid gives a nice touch to the spacious bathroom. I did not have time to eat in the restaurants but I had room service which was quite nice and punctual. Try their lobster and Russian soup. I fancied having breakfast in my balcony but it was sooo humid, I had to settle for breakfast inside the room.

The spa was quite okay. As the hotel provides shuttle to the Malls, I had an excuse not to sunbathe (was quite hot), but to go shopping and just relax in the bathtub.

The receptionist was quite hospitable. The one thing that irritated me is the Guard who pointed me the wrong way when I wanted to go to the spa.

Unique Quality: Nice view of the ocean and Burj Al Arab.

• Opinion of Price: more expensive than average

Jumeirah Beach Hotel

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Good facilities but NOT a great hotel!!!!

8 nights at the end of August to celebrate wedding anniversary. Arrived in the morning but had to wait nearly 4 hours for room even though we requested early check in. Not ideal at the best of times and certainly not when you have a baby as well.

They didn't do anything for our anniversary even though we mentioned it several times on the first day or two. Gave up after that. Room was generous size with good bathroom....nice large shower as well. No complaints at all about the view.......fantastic!!! Breakfast was good with ample selection of foods for all tastes.....staff were attentive and helpful. Had dinner one night at the hotel.......reasonable food but hugely over inflated prices. Ate out rest of the time...better food and better prices.

One particular day had to ask 3 times for ice to be sent to the room and it wasn't serviced until 4pm even though we left at 9am requesting for it to be done.

Baby son loved the pool and Wild Wadi so spent much of the days at one or the other. In all honesty I loved that as well!! Good shuttle bus to Mall of Emirates and Gold & Diamond Park although the last return bus was at 10pm. Taxis were plentiful though and inexpensive if we wanted to stay later.

Still awaiting a refund for mini bar items that we were charged for but did not use (over a month ago now).

Overall, general staff were very helpful and attentive, front reception a bit shambolic, wonderful views from good sized rooms, overpriced and not the best quality food, great pools and facilities.........at best 4 star in my opinion. Definitely NOT better than the Rasa Sayang Resort in Penang where we went for honeymoon.

Unique Quality: Fantastic pools, water park and views. General staff very polite and attentive. Front desk, room service a bit hit and miss.

In need of a beer? pop in here.

• Opinion of Price: N/A
• Related to: Luxury Travel, Spa and Resort

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Great hotel!

Stayed here for 5 nights on a room only basis. Great rooms - had one with balcony with views of the Burj Al Arab. Good restaurants, great gym and pools. Staff are great - nothing is too much trouble and they remember your name!

Unique Quality: Great gym, pools, service and nice rooms.

• Opinion of Price: more expensive than average

Jumeirah Beach Hotel Photo: Me outside JBH - Dubai

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Old Favourite

Paid 200 GBP per night, this was a reduced rate apparently !

Checked in at 09:30, room was ready at 10:30. Room was quite large, excellent view, very comfy bed, all mod cons, huge bathroom with slightly grotty tiling. Decor was 'Arab bling', not very stylish but luxurious. Everything was spotless apart from the tiling.

Staff were always helpful and friendly.

The pool area was the best feature of the hotel - great for kids and adults alike.
Lots of water sports facilities too, and of course free entry to water park next door.

Restaurants were many and varied, nothing spectacular but all pleasant, we liked Beachcombers buffet best. Villa was nice (actually on the beach) but too expensive, and our meal was marred by some very drunk Chinese businessmen on the next table - one of them was sick on the beach next to us !

Bars - 360 was great, the Apartment was empty, 25th floor bar was very nice, especially the outside area at night.

This is a family hotel, mostly families from Europe and Russia, dont come here if you dont like kids. If you want something more stylish, try Al Qasr next door - I would try that next time myself.

Unique Quality: This is the classic hotel that everyone thinks of when you mention Dubai, its been here quite a long time compared to many of the others.

Pool area and beach is the main attraction.
360 and Apartment are good for nightlife, no stunning restaurants but all quite nice.

• Opinion of Price: more expensive than average
• Related to: Family Travel, Beaches, Water Sports

Jumeirah Beach Hotel Photo: Hotel from the pool area

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dubai

stayed there 6 times in the last 4 years ,service top 10/10

Unique Quality: three pools plus kids pool
private beach looking toward the burj (hotel in the water )
water park next door kids love it

• Opinion of Price: more expensive than average

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Faulty Management at every level

Having spent 10 days at JBH over Easter I can only warn off hopefuls lured in by reviewers surely staying at other hotels?

Like other reviewers we were treated to the full Basil Faulty routine at check-in, but unlike other guests we can find little to commend the place. Basically the hotel is run on the hoof; nothing is planned (no matter how much time/warning you give the management). Things happen only when you stand there and keep insisting it happens. The staff are nice enough, but basically they’re on their own; they’ve no support and a thousand-plus guests to provide for.

I’m not sure who rated this place 5*, but it certainly wasn’t the same organization(s) who rate European and North American hotels. Compared to a European hotel it’s 3* at best (although the prices are definitely up there at the owners ratings). The furnishing is cheap and tired (white plastic sun beds, MDF, and cracked tiles everywhere), you pay for everything in advance (like a motel!), and some of your fellow ‘guests’ (victims) make the décor seem tasteful.

Dubai, ably assisted by the Jumeirah group of hotels along this (beautiful) beach, is the current Costa Del Sol; if you liked Spain in the 70s (and other ‘Holiday Factories’), you’ll love this place.

Unique Quality: Uselss management, poor quality surroundings, and coach loads of package operators

best