Pearl Continental Hotel Apartments

Al Sufouh, Media City, Dubai, 125918, United Arab Emirates
#499 of 785 hotels in Dubai
Terrible (1.0 out of 5.0) 1 review
TripAdvisor Traveler Rating
Based on 2 reviews
Enter dates for best prices
Compare best prices from top travel partners

Nice hotel bad customer service

Terrible (1.0 of 5.0 stars)
by written on May 9, 2010

We needed overnight stay in Dubai on 25th of April. Booked an apartment in Pearl Continental Dubai in advance. Our flight landed in DUbai at 2300. On arrival there was no one with our name card waiting for us, after half an hour of trying to find PC's pick up driver I had to ring hotel and they told me the driver was already there. I had to call loudly if there was any one from PC hotel and one guy said he was. When we arrive at hotel, it looked really nice but our room was not ready even though we booked it for whole day and it was after mid night. It took them hour and half to arrange a room and room was really dirty with no toilet roll or clean towels as they seem to have prepare this room in hurry. I told the reception desk that my husband was not well and they should have room ready for us as it was booked in advance for a whole day, he did not seems to mind or care. There customer service was terrible. We got the room after hour and half of waiting. We left before 1200 without any breakfast and had that room for less than 11 hours al together paid £115 for bad and arrogant customer service. Worst thing was that no one said even sorry for all of this. It looked as it was normal for them to make people wait for that long. I will never use this hotel again.

  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

Nearby Pearl Continental Hotel Apartments

Dubai Travel Forum

Need advice about Dubai, United Arab Emirates? Visit the Travel Forum for Dubai and ask our Answer Gurus.

Latest Dubai hotel reviews

Burj Al Arab (Jumeirah Beach Road.)
Excellent (4.5 out of 5.0) 15 Reviews
Atlantis The Palm
Excellent (4.5 out of 5.0) 6 Reviews
Golden Sands Hotel Apartments
Very Good (3.5 out of 5.0) 8 Reviews
Emirates Towers Hotel (Sheikh Zayed Road.)
Excellent (4.5 out of 5.0) 5 Reviews
Millennium Airport Hotel Dubai
Great (4.0 out of 5.0) 8 Reviews
Al Khaleej Hotel (Deira Dubai.)
Good (3.0 out of 5.0) 1 Review
Radisson Blu Hotel, Dubai Media City
Excellent (4.5 out of 5.0) 2 Reviews
Grand Hyatt Dubai
Excellent (4.5 out of 5.0) 3 Reviews
Radisson Blu Hotel Dubai Deira Creek
Excellent (4.5 out of 5.0) 3 Reviews
 
Explore Deeper into Dubai
Al Fahidi Fort - Dubai Museum
Things to Do
Atlantis - Aquaventure Waterpark
Things to Do
Burj Al Arab
Things to Do
Gold Souq
Things to Do
Dubai Creek
Things to Do
Jumeirah Mosque
Things to Do
Abra - Ferry
Transportation
Metro
Transportation
Driving
Transportation
Palm Jumeirah Monorail
Transportation
Big Bus Tour
Transportation
Paul Boulangerie & Restaurant - Emirates Mall
Restaurants
Flights
Transportation
Boardwalk
Restaurants
Cheesecake Factory - Dubai Mall
Restaurants
Almaz By Momo - Emirates Mall
Restaurants
Al Muna
Restaurants
Antique Bazaar
Restaurants
The peacocks
Things to Do
A Tree
Things to Do
Spices souk
Things to Do
Cultural "island"
Things to Do
Old Mosque
Things to Do
Malls
Things to Do
When are the local police going to ......
Things to Do
Bus
Transportation
Taxis
Transportation
Metro
Transportation
Pizza at the Marina
Restaurants
The Walk
Things to Do
Marina Beach
Things to Do
Burj al Arab
Things to Do
Jumeirah Beach
Things to Do
Abra Ferry
Transportation
Local food by the Creek
Restaurants
Bur Dubai Souq
Things to Do
Dubai Creek
Things to Do
Sheikh Mohammed Centre for Cultural Understanding
Things to Do
Old Dubai
Things to Do
Burj Park
Things to Do