Rihab Rotana Suites Hotel, Dubai, United Arab Emirates - Reviews and Hotel Information

I chose this hotel because I wanted to stay in Deira, not far from the airport, and the hotel respected those needs, and had good references in the net.
It's really a good hotel, across the street from Deira City Center, but tho things did go wrong:

1 - I arrived past midnight as expected and it was supposed to be received at the airport by the hotel's navette, informed of the flight scheduling.
At the arrivals door, a long line of people holding cards, identified the hotels... but mine was not there.
I saw another Rotana, and approached the man, asking him he he was serving both hotels. He said no, informing that my driver should be outside, past the arrivals door.
I went out, to a violent heat, and saw a still larger line of people with more cards in several languages. It took me several minutes to sweat around, to a final conclusion - he was not there also.
I phoned to the hotel, being informed that the driver should be there, searching us.
Another long wait, and... nothing.
I phoned again, having the same answer, but that time explaining him exactly the place where we were waiting.
Some minutes later, at last, someone came to pick us.

2 - I'm allergic to tobacco ash. Being so, I'm always very carefully asking for a non-smoking room. I did it as usually, but, entering the room the tobacco smell was almost a punch in the nose. I left immediately and at the reception the bad news: there was no non-smoking room left. I didn't accept the room nor the excuses, and, as the room was already paid, and it was not what I paid for, I demanded a solution.
It was the bellboy who suggested that I could go and see another free (smoking) room and decide. I went, the smell was not so obvious, and I accepted.

No reaction, thanks God. But the behaviour of the front-desk was not professional

Rihab Rotana Suites Hotel, Dubai

Rihab Rotana Suites Hotel

Dubai Hotels