Storm Mountain Lodge

Hwy. 93 South -Banff-Windermere Highway, Box 3249, Banff, Alberta, T1L 1C8, Canada
#22 of 53 hotels in Banff
Terrible (1.0 out of 5.0) 1 review
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Horrible Customer Service

Terrible (1.0 of 5.0 stars)
by written on March 19, 2015

I am very disappointed to say that my experience with this establishment went from Outstanding (on my first 2 visits) to a complete disaster this time around. I booked their winter cabin and cuisine special that at the time was offered weekly from thurs-sunday. This is the same package I booked last year that was amazing. I booked at the beginning of Oct for the evening of my husbands birthday mid March. On Jan 29th I changed the time of our dinner reservation and received email confirmation of this. However at the beginning of March I received an email indicating that they could not offer the package I had prepaid for due to the slow winter season. However in a later email mentioned that there were almost sold out the evening that I had booked. They offered me several alternate options, none of which we satisfactory to me. I have made several requests for potential dates so we could change the date of the reservation however have not been provided with date options even though they said they would change my reservation. Now I am left with no confirmation of a reservation, no birthday gift for my husband and I'm out $390.49 with no intention of ever returning to this property.

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Nearby Storm Mountain Lodge

Storm Mountain Lodge

We've found that other people looking for this hotel also know it by these names:

  • Storm Mountain Banff
  • Storm Mountain Lodge And Cabins
  • Storm Mountain Lodge & Cabins Hotel Banff

Address: Hwy. 93 South -Banff-Windermere Highway, Box 3249, Banff, Alberta, T1L 1C8, Canada

Amenities at Storm Mountain Lodge

  • Restaurant
  • Suites
  • Bar / Lounge
  • Free Parking
  • Pets Allowed

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