More about Hilton Vancouver Metrotown
Really enjoyed staying here
Having deliberately tried to book outside of the centre to take advantage of lower prices for our weeks stay, we couldn't have chosen any better than the Hilton Burnaby.
Huge rooms, comfortable beds, and lovely breakfast in the Exec lounge, with particularly attentive staff made the stay a very memorable one.
With rapid access via the incredible skytrain only 5 minutes walk, we were more than able to do the 'tourist' bit with our 3 year old, who loved the experience of standing at the front of the train and watching the city loom into view from a distance.
The hotel pools as previous reviewers have said are incredibly tiny, however as with all things, if you are on your own at the time then they suffice, just try and pick off-peak times!
I guess the last highlight of this location is the enormous mall opposite, with late night starbucks, chapters, et al to while away the time when you get bored.
Would we stay here again -absolutely!
At the hotel because of a conference. At first, thought we were in a residential area but in a short time realized we were close to the busiest street in Burnaby that goes all the way to downtown. We were pleased to see rivers and snow-capped mountains from our room on the 14th floor. Room was moderately large, clean, nicely decorated and the bed was the best we have ever had on vacation. People with our convention kept mentioning how lovely the beds were for comfort. The towels were so wonderful, I asked to buy some from housekeeping.
We ate the breakfast buffet each morning for $14 with fresh fruits and hot dishes.
Burnaby is mostly Asian and we had difficulty finding our way out on the street because of the language barriers. The hotel opens into a food mall that is only Asian restaurants. Around our hotel, the smells of Chinese, Korean and Thai restaurants were always present. We found ample restaurants within walking distance and the hotel was helpful to assist.
Just a short walk to a large supermarket. and pharmacy. Across the street was a urgent care clinic (wouldn't use my insurance, charge $60 for doctor and doctor was competent. My eye problems was solved within 1st 24 hours with prescription-which I also had to pay out of pocket for) was very convenient.
One of the largest malls was in two blocks. (I laughed as the clothes were mostly in tiny sizes like 0 and 3-mostly an Asian market). We drove to downtown Vancouver and with traffic and lights, it took us over an hour. The next day we tried the Skyway, which was only 1 1/2 blocks from the hotel. We got to the Science Center in Downtown Vancouver in only 10 minutes for $2. People were friendly and we only had to look around before people stepped up trying to assist us with maps and travel plans.
People were very friendly to tourists. Never felt unsafe. We rode the skyway as far as it goes to see the city and enjoyed the ride.
We went to the Bodies Exhibit at the Science center. We ate at restaurants downtown and enjoyed the homemade crepe shops.
We drove our car to the Univ. of Vancouver for museums and views of the bay with cruise ships going to Alaska. Takes about 1 1/2 hours from Burnaby to go to the ferry for Vancouver Island.
Once we boarded the ferry, it was a delightful ride with seals on rocks outside our ferry windows and rocky islands. The trip took 1 1/2 hours to Vancouver Island. The ferry is almost as big as a cruise ship. We boarded a bus and headed to Bushart Gardens. The colors were fabulous with the gardens and leaves turning for the fall.
We did have a very agitated man on the bus that kept turning and looking at my husband and a young girl in a very innappropriate manner.. He did not make any moves or we would have alerted the driver. The kindness of others on the bus more than made up for it. We made many acquaintences and people who were very interested in giving us ideas for the day trips.
Vancouver was great...would go again in a second
On a nine week tour of North America from Australia this hotel was the nicest one we stayed in. While it is located in Burnaby and not in downtown Vancouver there is a rapid train system nearby. We really appreciated the large size of the room with all the amenities you need. Service was excellent and hotel was quiet and very clean. We obtained a great price on the internet and it had free internet access for those of us travelling without a laptop. Parking underneath was an added bonus and the shopping centre just over the road was also great.
Comfort and Fun at the Metrotown Hilton!
Yes, I realize this hotel is in Burnaby (20 minute drive from Vancouver) but it is worth the extra commute. I've stayed in a variety of 3-star to 5-star properties in Vancouver and have never been more impressed than I was with the Hilton Metrotown. And, it's all thanks to everyone who has written a review about this hotel at Trip Advisor!
If I had to pick my favourite part about my stay, it would have to be that bed! It was hard to drag myself out of it each morning to go to meetings. Picture being nestled between two ultra-soft, sparkling white duvets (one on top and one on the bottom), with 6 perfectly soft, overstuffed pillows. It was absolute heaven. (In comparison, I had to stay at the Fairmont for my last night in Vancouver due to my flight being cancelled, and I felt like I was sleeping in an off-ramp motel bed when I compared it to the Hilton.)
But a heavenly bed isn't all this hotel had to offer. Let's try the delicious and very affordable room service. My flight was delayed coming into Vancouver and I arrived at the hotel at midnight, tired and hungry as ever. I ordered mixed spring greens with house dressing, and a ham sandwich. My order arrived in 5 minutes flat, fresh and delicious. The portions were large and it only cost $15! The same meal would have cost me at least $35 at the Fairmont, after they added all their extra charges. (Interestingly, the Hilton does not add any mandatory fees or gratuities on any of its services, unlike other hotels in its class. I love to tip generously for great service -- but not when I'm forced to. In fact, I find mandatory gratuities insulting and I suspect most people do as well. I refuse to order room service in hotels that have a mandatory gratuity policy.) In any case, I continued to order room service on a daily basis and enjoyed a variety of excellent dishes and wines by the glass.
Moving on! The room itself had simple and classic decor. Nothing was fancy or over the top -- it was just comfortable. The only thing I didn't like about the room was the size of the bathroom. It actually came as a bit of a surprise that they would put an apartment-sized bathroom in an otherwise nice room. Oh, and the coffee maker was on the bathroom counter -- a little bit tacky, if you ask me. I ended up moving it out of the bathroom and onto one of the nightstands, so I could spread out my toilettries in the bathroom.
Speaking of nightstands, the clock radios are easier to set at the Hilton than any other hotel I've ever stayed at. They also come complete with a connector cable for your MP3 player. I felt right at home being able to fall asleep to my usual music without having to wear headphones as I had anticipated.
Now, onto one of my favourite parts: The mall attached to the hotel. The Crystal Mall is a large, indoor Asian-themed shopping venue that guests of the hotel can access from the 2nd floor. I went at least once a day during my stay and picked up up things like fresh fruit and vegetables, souvenirs, candy, and sushi. In fact, I would rate Hana Sushi as one of my top 3 picks for sushi in Vancouver. It's nothing more than a typical hole-in-the-wall food court kiosk, but I went back every day for the excellent maki this two-person operation was putting out -- at only $2.50-5.50 per roll. If an Asian-themed mall isn't your thing, you can also walk across the road to the Metrotown mall, which is the second largest mall in Western Canada. While you're there, you can catch a movie at the 10-screen, ultra-comfortable, SilverCity Metropolis.
Finally, what I disliked about my stay at the Hilton: The parking. Thank goodness it was free because I would have really complained otherwise. Most of the first level is reserved for Hilton guests. However, the first level is very tiny and fills up quickly. You then have to proceed to the next levels to try to find a space. Well, the problem is that the turns are too tight for anything bigger than a Honda Civic, if there are two cars trying to go around the same corner (in opposite directions) at once. On the final night of my stay, I had to go all the way down to the 4th or 5th level, which meant trying to negotiate corners in my huge Buick rental car with shoppers of the Crystal Mall who were driving SUVs and minivans. It was a nightmare. In order for cars to get around the corners, one of the drivers had to elect to back up so the other driver could make the corner. Repeat this twice per level, and you can imagine how happy I was by the time I found a spot. So, if you have any kind of driving anxiety, you might want to arrange to park elsewhere if you visit this hotel in high season.
Despite these parking woes, I still give this hotel 5/5, simply because I've never had a more comfortable, fun stay in Vancouver. My colleagues thought I was silly for staying in Burnaby and driving into the city each day, but I will definitely do the same thing again just to be able to stay at this hotel.
I stayed with a friend at this hotel in August. We were going to a concert at Deer Lake Park. They have great live shows there. We were able to take a nice walk through the park. The hotel is in a surburb, nice and clean. You can catch the monorail right across the street and take it downtown if you want for only a few bucks for the day. The pool was a small thin lap pool but the view was lovely, up on a roof. Nice hot tub too and patio. The room was very clean, comfortable, stylish and quiet.
The staff were very friendly and helpful. Said hello when we came and went and had good sense of humour also. You can get groceries, Tim's coffee right across the street.
This was a lovely hotel, will definitely stay there again. Only problem I got lost in the parking garage when we left, woops. You really need to write down where you park.
Great Location Nice Location Free Parking
Hilton never disappointed me. This hotel is conveniently located above a Chinese mall and besides the giant shopping mall (Metropolois and Metrotown Centre that are totally renovated), and if you want to head downtown, Skytrain (subway) is right besides it. Or if you decide to drive, you can park downstairs or in the big shopping mall for free (downtown parking is not.)
Amenities in the room are the same (and nice) as other Hilton(s) do (Crabtree & Evelyn.) Room is clean and comfortable. It also feels like you are the first guest staying there.
Instead of staying downtown it is probably better staying here with the cost (paid only 130 dollars/night.)
Great stay - we'd come back!
Wife and I stayed here for two nights (Friday - Saturday) in early March 2007. We wanted a brief getaway from Seattle and with Vancouver only two hours away by car, the choice was pretty clear.
Pros: We arrived at about 2 pm and enjoyed a quick check-in process. We were given a pass enabling free parking as long as we parked the car in the underground garage ourselves. So we drove down and found a space (hotel guests park at the blue pillars), and there the car stayed until we departed. Very convenient. With HH Diamond status. we were given the Emerald Suite (Room 1601). I had specified a nonsmoking room and that's what this was, but smoking is allowed on the floor. It never bothered us. The place was well ventilated. Couldn't say much for the view due to rain and fog, but I can imagine it's quite nice on a clear day. The room was a large suite and being on the corner there was lots of natural light. The bed was quite comfortable as others have noted, and the tub was of the soaking variety. We had access to the Opal Lounge on the 18th floor. We went up there for a drink following a fabulous and reasonably-priced meal at nearby Sushi Garden on Kingsway, and perhaps we should have saved the sushi for Saturday night because the food in the lounge looked pretty darn good! For Saturday night we were given coupons for an appetizer in the third-floor lounge. The crab cakes were excellent. A big plus is this hotel's location - within easy walking distance to the Skytrain, where for $C2.25 one-way you could go downtown and enjoy the sights and sounds of Vancouver. In fact just about anything you could possibly think of is within easy walking distance of this hotel - shopping for necessities and gifts, a provincial liquor store, Crystal Mall and the Metropolis, and some good restaurants.
Cons: There was a big convention at the hotel during our stay, with exhibitioners on every floor. Therefore, the elevators made lots of stops and the waits were long. Admittedly, not the hotel's fault but still a con. The hotel internet service was good sometimes, but spotty for most of our stay - including a three-hour outage. If you want a drink in the aforementioned Opal Lounge, it'll set you back about five to six dollars. Best to visit the liquor store in the Orchard Mall on Kingsway and bring it back to your room. There is a supermarket in the same shopping center in case you need anything else.
The hotel hosted a Stargate convention we attended. The rooms were large with a big bathroom. Everything was totally clean, which is very important to me. Beds were large and comfy with down pillows. The hotel restaurant was conveniently located and never too crowded. Food was good and prices reasonable for a hotel. About 25 minutes from Vancouver Airport. A small mall was connected to the hotel and another larger mall with lots of restaurants and stores was a block away. Would definitely stay here again!
Good hotel, I will be coming back
Stayed at this hotel during a business trip.Check in was very late at night 12:00am and the checking was quick and easy. Room was clean and underground parking was free! This was one item (the parking) where I was expecting to be hit for $$$ during check out. Hotel is approximately 25 minutes from the airport and approx. the same distance to downtown Vancouver. In all, I have to agree with everybody. A good place to stay at an affordable rate.
Stayed here on 5/23/07, booked through AAA for $145 CAD/night. Got upgraded to an executive suite since they have no more standard room. Free parking in the garage for registered guests, though it's one of the more ridiculous garage, very difficult to navigate. Extremely good services. Food court + food market right next to the hotel with tons of asian food choices. Right across Metropolis - the largest shopping mall in British Columbia. About 15 mins to downtown Vancouver. Free internet. Very good values especially when lodging costs in Vancouver is so expensive. Bed was a bit soft to me. Provide Crabtree products.
Burnaby Central Miniature Railway