More about Harrison Hot Springs Resort & Spa
Hot water, cold service
We've been to Harrison a few times when we wanted to get away from Vancouver for a day or two without going too far or having to deal with ferries. I have to say that the attraction of this particular hotel is simply the hotsprings within. The resort owns the rights to the natural mineral hotsprings and you have to be a guest to use the outdoor hotspring pools contained within the grounds (although there are public indoor pools available, which are far less attractive). My feeling is that the resort's monopoly over the water means that the level of service at the resort is often slow and less than satisfactory. You can pay through the nose for decent rooms in the east tower (which we have done a couple of times), but the older original part of the building is very basic and cramped. We had only a twin bed in the room the last (and likely last) time we went. We had booked for a lakeview room with a balcony in the west tower and ended up with a parking lot view, no balcony in the main building due to overbooking. The elevator was also out of service for a whole day. See my separate review of the hotel restaurant. The pools are definitely the main attraction at this resort. There is a small hot adult only pool, and a pleasantly warm pool for all the kids and a small cold lap pool. It is quite noisy until it closes at 10 pm, so I would try to avoid a poolside hotel room if you want to either sleep in or go to bed early. There is also a day spa within the resort grounds, containing more pools and massage services, however, the spa services are booked up weeks in advance, so you can't book a spur-of-the-moment massage.
Slow service at Hot Springs Resort
The Copper Room is the fine dining restaurant of the Harrison Hot Springs Resort. It is cavernous, with a large dance floor and band stand in the middle of the room. Although it boasts a five course menu, the food is quite average chicken, salmon and lamb fair, and quite over-priced for the quality of food and service. The last (and final) time we were there we had to wait nearly an hour and a half for our meal. There are better places to eat in the village with better views (this has none). Apparently the live entertainment is very good on some nights (a quartet by the name of the Jones Boys for years) if you like Moon River etc.
Good time had by all1
We had a family trip to Harrison Hot springs Resort and Spa from 24 Aug to 29 August, 2005. We requested adjoining rooms in the East Tower and had no problem getting them. I called and confirmed again before we left so there were no surprises. Check-in was good, our room was ready before 2pm which was nice. I think that they have been working on the customer service aspect of the resort, but it was hit and miss. The pools were great, although the pool bar was lousy; the food was not great at all and the drinks expensive. The hotel overall was a bit pricy but in such a nice location. The Spa was well worth a visit, i had a pedicure and a couples massage which were both great. The breakfast that was in our package was average although it had nice fresh fruit every day. Our package also included the dinner in the Copper Room and it was better than i expected. Our kids enjoyed the dancing as well!. Overall i would say it was great, very busy though but a great place for kids...not exactly a romantic getaway though!
Great if you Stay in the East Tower...
My husband, 15 month old son, and I enjoyed our recent visit to Harrison Hot Springs Resort. We had a Full Lake View room in the East Tower, room 3303 (which was the lowest floor but still had an amazing view!).
The room was huge, had a king size bed plus a small table and chairs, plus a comfy lounge chair & foot stool, which we took out onto the private balcony to enjoy(that also had a glass table & two chairs). The bathroom was pretty standard but the deep soaker tub was great - extra long which was great for those of us who are 6'plus! There were complimentry Bath Robes, and the hotel encouraged wearing them down to the pool area, so that was convenient. Overall, the room was great!
*The East Tower is the newest building to be added to the resort. It is the only building there with Air-conditioning, and new furnishings. I would guess that the other bad reviews posted are from people who did not stay in the East Tower portion of the resort, but rather stayed in any of the other older sections. So, the East Tower is the only building I would recommend reserving a room in, otherwise you're looking at maybe 3 star accomodations at 5 star prices!(and you have to pay $5 to rent a bathrobe if you're not staying in the east tower of the resort!).
We ate at the Lakside Cafe in the hotel, it was a fairly expensive buffet for not-too-great tasting food. Standard buffet, nothing special. Miss Margarets coffee shop had some good pastries/panini's/desserts.....open until 6:30 pm. We never tried the CopperRoom restaurant. We had a great breakfast off the resort premises, at the Country Cafe, just a five minute walk away! Bottom line on the food....eat elsewhere!
Now for the Pools....awesome! There were 3 outdoor pools, and two indoor pools. The outdoor pools were in a nice setting of trees/waterfall/timberframe & stone paths, with different temperatures in each pool and ledges throughout the pools for comfortable seating. The indoor pools were nice too, and each one was a different temperature. The hottest of all of the pools was inside. The pool hours were great too, the outdoor pools are open from 8am to 11pm(10pm-11pm adults only but not enforced), and the indoor pools are open from 5am-1am!
We had one minor problem when we stayed. We have a new vehicle that has interior/exterior lights that turn off automaticaly after 20 seconds....I guess the Valet was trying to shut them off manually, and ended up turning on, and leaving on, our interior light.....so when we went to leave, we had a dead battery! They had a battery pack, which didn't work. We are CAA members, which was the only reason why this was a minor problem for us, not having to pay cash up front for them to come out and boost our vehicle. So it ended up costing us about 2 hours of waiting around when we were ready to leave. The manager gave us a free lunch voucher for their buffet...thanks but no thanks.
Overall though we had a great stay and really enjoyed ourselves and got to relax! We only rated it a four star because of the food, and our little Valet mishap....
Enjoyed the Hot Springs
Stayed the weekend to decompress. Enjoyed the hot springs, Lakeside Restaurant and room service. Stayed in the referbished rooms in the West tower. Loved the plum decore. The people were great. Have been coming every year for the past 10 and never had a bad time. Would have preferred fitted sheets, but that was the least of our worries.
We walked the town and enjoyed the sand scupture. Cannot figure out why others have given this place bad reviews. Staff went out of their way to point out side trips to interesting places. Wife loved the fresh robe on the bed when we arrived.
Wonderful location, poor service
Just stayed at this hotel for a conference. The rooms had been renovated and were very nice. However, the service left a lot to be desired. When we called down to ask for assistance (for business services listed in the directory) we were told by the "business office" that there was no business office and that it was "not my fault"... there was no offer to help or otherwise assist us. Other than this, we found that the food was very expensive for mediocre quality (would recommend eating at some of the less expensive places just down the road). As well, I have stayed at many 4* hotels...despite its pricey rooms, this hotel does not deserve a 4* rating...staff was really not at all helpful.
The very positive point was the lovely view from the lakeview rooms...looking right out over the lake. If you stay, request a room on the upper floors, as the lower floors face right out onto a public walkway and there will be little privacy.
Badly in need of Customer Service and Hotel Management!
Stayed on 6th floor executive rooms (suite)(very pricey!) and this hotel does not even begin to compare with any in a similar price range in other resort locations! Obviously the problem is no competition in the area and poor management. Check in took 30 minutes plus without even an acknowledgement of the wait time. Each staff person we encountered was at best, unfriendly, unhelpful and unapproachable. Staff at the information desk told us they had no information on hotel activities! Well....who does if not them?
Food was horribly overpriced and service was extremely slow.
The decor is terrible...with our 18 year old daughter commenting that the lobby contains garage sale furniture! They badly need a design team to assess the damage. The brass piano has got to go!!
On a positive note the pools were wonderful and the four massages we had at the spa were excellent and the spa was a welcome oasis of friendly faces.
We surely wish there was some competition for this hotel as we can see that people return for the pools and spa.
We have never experienced such poor customer service and unfriendly staff anywhere else. Hope this will improve otherwise ...beware!
Terrible Stay in Harrison Resort, Strongly Not Suggested!!!
We experienced worst enviorment in Harrison Executive Hotel, then moved in Harrison Hot Spring Resort and Spa, paid $100 more per night, though it would be better than staying there. However, the room has no air-conditioner in 80 degree weather, they only provided a fun for cooling down the air. The room was so hot that we all could not sleep during the nights. Only good thing was that they provides breakfast and was not as noisy as Executive Hotel. The music noisy was all night sounding in the yard. It was 3 awake nights. Think about it!!!
They provided 2 dinner in Copper Room, the food is ok, however, we have my daughter to go with us, we need to pay one person's dinner. They deliberly raised the price for each person, then turn out that you paid 3 persons' dinner's price in the name of just paying one person's dinner. The band in the Copper room is not that great either.
The only facility we enjoyed is the hot sprin pool, however, they put too much cororine chemical stuff in the pool, if you are alergic to that stuff, just do not go.
I will definitely not to stay there next time. I may try B&B because the Lake senary is such beautiful that I want to return again.
Pricey but the pools are nice
My hubby and I stayed one night in the Harrsion Hot Springs Hotel in July for our 21st anniversary. We booked via internet and it all went smoothly. Check in was slow, took about 30 mins. We stayed in the older part of the hotel on the ground floor. No view and we were overlooking the walkway to the hot pools. Which was fine for us as we spent little time in our room during the day because the pools were so awesome. First let me say the room was nicely furnished and renovated. Bathroom small but nicely done. Bedroom lovely with some interesting retro type furniture. Our room had no air conditioning but the weather was on the cool side when we were there so this not a problem to me. The hotel does charge 5.00 to rent a robe in this area which who cares about the 5.00 but I thought should be included as this is not a cheap hotel. The pools are awesome especially the outdoor hot pool that was adult only. Although there were a couple of kids in there they were the types you don't really notice because they were quiet and well behaved. The family pool was noisy and busy, the lap pool out of doors was nice. The grounds are really lovely. We never ate there as it was really pricey and we heard from others we talked to there it was not very good. There are plenty of small restaurants in the area and I would suggest you try them out. We were there during the Harrsion Festival and there was many things to see and great music in the park all for free. The area is stunningly beautiful. The staff at the hotel as noted in the reviews was not overly helpful or friendly. The check out on the tv in the morning is a great time saver and we enjoyed that. All in all I would stay there again because I thought Harrison and the pools there are great. Hope this helps
Nothing to write home about!
For the money we paid to stay at this hotel, we expected a lot more than what we got. We did have a lakeview room with a great view, but that's where the good news ends. We like to stay in an airconditioned room and we were told when we made the reservation that our room would be in the new part of the hotel, with air conditioning. It didn't. We were given a room in the old part of the building without airconditioning. No apology was given concerning the error and seeing as there was no place else to stay, what could we do? We were given a fan to use which did not work great and did not revolve properly. Had we known our room would not be airconditioned, we would not have made the reservation. Check-in time was 4:00, but our room was not ready till almost 5:00. We waited in the hideous lobby till we were finally given our room keys. The lineup to check in took half an hour -- they need more staff during peak times.
Bottom line, it was our first and last time staying at this hotel. Our advice, don't go.
Harrison Hot Springs Resort