Holiday Inn Express Kelowna

3 out of 5 stars3 Stars

2429 Hwy 97 N, Kelowna, British Columbia, V1X 4J2, Canada

1 Review

Holiday Inn Express Kelowna
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HIExpress.com Booking.com Travelocity

94%

Satisfaction Excellent
Excellent
46%
116
Very Good
37%
95
Average
11%
29
Poor
1%
4
Terrible
2%
7

Value Score Great Value!

Costs about the same, but rated 10% higher than other 3 star hotels

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Good For Business
  • Families83
  • Couples86
  • Solo62
  • Business88
  • Beware of pitfalls in on-line bookings

    by

    The customary practice in North America with hotel bookings, especially done on-line, is to allow 24 hours notice of cancellation without charge.

    Not so with the Holiday Inn Express at Kelowna, BC (maybe with any HIE booked through the same web-site). Once you book, you are authorizing the hotel to charge you in full for service they may not have to provide. I was charged more than 100% of the room charges for the full period of the intended stay, even after the booking was cancelled.

    On May 29 2012, I booked on-line for four rooms August 4th to 7th for our Ruby anniversary. The webpage authorizing payment by credit card did not contain any warning that the payment is non-refundable. The only note on this page is "Cancellation fees are non-refundable". Shortly after the booking, my children selected Osoyoos, a better place for the winery tour. I cancelled the booking on-line early June, again there was no warning that the payment was non-refundable or indication how much the cancellation fees were.

    On July 4th, I received my credit statement which showed Holiday Inn charged me C$2303.53 + C$767.51 (which is more than the amount C$2965.28 shown on the website when I booked). I called 1-800-465-4329 and the agent told me it was the hotel's policy not to allow any refund for cancellations.

    Had I booked with another hotel and then cancelled the booking well in advance, I would not have to fight with the establishment to get my money back. In the present case, I had given the hotel more than two months notice of cancellation and yet I had to pay the hotel C$3075.04.

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 Holiday Inn Express Kelowna

We've found that other people looking for this hotel also know it by these names:

Holiday Inn Kelowna
Kelowna Holiday Inn
Holiday Inn Express Kelowna Hotel Kelowna

Address: 2429 Hwy 97 N, Kelowna, British Columbia, V1X 4J2, Canada