Holiday Inn Express Kelowna

2429 Hwy 97 N, Kelowna, British Columbia, V1X 4J2, Canada
(3 star hotel)
#2 of 79 hotels in Kelowna
Terrible (1.0 out of 5.0) 1 review
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Beware of pitfalls in on-line bookings

Terrible (1.0 of 5.0 stars)
by written on July 6, 2012

The customary practice in North America with hotel bookings, especially done on-line, is to allow 24 hours notice of cancellation without charge.

Not so with the Holiday Inn Express at Kelowna, BC (maybe with any HIE booked through the same web-site). Once you book, you are authorizing the hotel to charge you in full for service they may not have to provide. I was charged more than 100% of the room charges for the full period of the intended stay, even after the booking was cancelled.

On May 29 2012, I booked on-line for four rooms August 4th to 7th for our Ruby anniversary. The webpage authorizing payment by credit card did not contain any warning that the payment is non-refundable. The only note on this page is "Cancellation fees are non-refundable". Shortly after the booking, my children selected Osoyoos, a better place for the winery tour. I cancelled the booking on-line early June, again there was no warning that the payment was non-refundable or indication how much the cancellation fees were.

On July 4th, I received my credit statement which showed Holiday Inn charged me C$2303.53 + C$767.51 (which is more than the amount C$2965.28 shown on the website when I booked). I called 1-800-465-4329 and the agent told me it was the hotel's policy not to allow any refund for cancellations.

Had I booked with another hotel and then cancelled the booking well in advance, I would not have to fight with the establishment to get my money back. In the present case, I had given the hotel more than two months notice of cancellation and yet I had to pay the hotel C$3075.04.

Nearby Holiday Inn Express Kelowna

Holiday Inn Express Kelowna

We've found that other people looking for this hotel also know it by these names:

  • Holiday Inn Kelowna
  • Kelowna Holiday Inn
  • Holiday Inn Express Kelowna Hotel Kelowna

Address: 2429 Hwy 97 N, Kelowna, British Columbia, V1X 4J2, Canada

Amenities at Holiday Inn Express Kelowna

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Fitness Center
  • Free Parking
  • Business Services
  • Pets Allowed
  • Continental Breakfast
  • Free High Speed Internet

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