Penticton Lakeside Resort Convention Centre & Casino

21 Lakeshore Drive West, Penticton, British Columbia, V2A 7M5, Canada
(4 star hotel)
#15
Rank 15 of 52 hotels
in Penticton
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nothappycustomer Jun 3, 2014 at 4:16 PM

This hotel offers a green choice to reduce costs - they dont explain it properly, so if you don't use the 10 fee on the day you are doing the green choice they don't give you the discount. I explained this to the clerk at the front on the morning, who said she would provide the credit on a previous charge, I then went back to the front desk and the manager was helping (you would think this should be better), the female manager said no credit on the room, that they explain it, (she basically called me a liar - a bad thing to do in business). so if you are planning on using the green choice, make sure you use the 10 credit on food at the hotel. the manager doesn't understand customer service they need a new one.

Nearby Penticton Lakeside Resort Convention Centre & Casino

Penticton Lakeside Resort Convention Centre & Casino

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  • Penticton Lakeside Hotel Convention Centre
  • Penticton Lakeside Resort Convention Centre And Casino
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Address: 21 Lakeshore Drive West, Penticton, British Columbia, V2A 7M5, Canada

Amenities at Penticton Lakeside Resort Convention Centre & Casino

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Pets Allowed
  • Kids Activities
  • Suites
  • Bar / Lounge
  • Free High Speed Internet

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