La Quinta Inn Vancouver Airport

8640 Alexandra Road, Richmond, British Columbia, Y6X1C4, Canada
(2.5 star hotel)
#5
Rank 5 of 26 hotels
in Richmond
1 review
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It's on "EAT ST"

by written on April 2, 2013

when i was taken by in-laws for a lunch, without MSG at Cattle Cafe, I noted instantly the neighbouring 5 storey Hotel with Mediterranean / Mexican architecture

Unique Quality: on the East end of EAT ST, part of US La Quinta chain.
The La Quinta Inn in Richmond BC was named a 2012 TripAdvisor Certificate of Excellence award winner!
Adjacent to 150-store Lansdowne Mall,
& one block away from the Skytrain Canada Line Landsdowne station on No 3 Road
13 minutes to YVR Airport, 23 minutes to Vancouver Waterfront

FREE Bright Side Breakfast®
FREE Wireless High-Speed Internet Access
FREE Local Calls

Directions: south of Alexandra Rd
West of Garden City Rod for 407 bus
North of Alderbridge way
West South via Landsdown Centre for Skytrain

RTL898 Oct 27, 2013 at 1:03 PM

We stayed in Room 406 at this hotel from October 20 to 23, 2013.

This hotel has a policy of allowing free phone calls to local numbers but we got a surprise at checkout.

We made 3 phone calls from the hotel to our friends at their condo landline near downtown Vancouver. We thought that the calls were "local", being in the same city. One person at the front desk told us the day before checkout that the calls would be free because the calls were within the same city. On checkout, the hotel charged us for those calls contrary to what we were told before and notwithstanding that the calls were actually within the same city.

Upon being presented with charges at checkout for those phone calls, I told the young lady at the front desk that the calls were to local numbers and besides, they had been cleared by someone else at the front desk as being free. She went to get directions from management.

"Management" came to the front desk. "Management" did not even bother saying hello to us but instead started off her encounter with us by rapidly blurting out several unbelievable reasons that we should pay for the phone calls.

She said (1) the charge is being paid to the phone call recipient's phone company (untrue); (2) it would take half an hour for her to verify that the phone calls were local instead of long-distance and therefore we should just pay the amount demanded (unreasonable – we should pay a wrongful charge so she does not have to do her job?); (3) "you just have to pay" (what ???).

Then she turned her head, flipped her hand in the air, and walked away. Was that something out of the hotel's Customer Service Manual ????

Nearby La Quinta Inn Vancouver Airport

La Quinta Inn Vancouver Airport

We've found that other people looking for this hotel also know it by these names:

  • La Quinta Richmond
  • Richmond La Quinta
  • La Quinta Vancouver Airport
  • La Quinta Inn Vancouver Airport Hotel Richmond

Address: 8640 Alexandra Road, Richmond, British Columbia, Y6X1C4, Canada

Amenities at La Quinta Inn Vancouver Airport

  • Swimming Pool
  • Wheelchair Accessible
  • Fitness Center
  • Free Parking
  • Business Services
  • Pets Allowed
  • Continental Breakfast
  • Shuttle Service
  • Free High Speed Internet

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