THIS PLACE IS AWFUL
So. I booked a reservation for the evening for 4/2/11 about a month ago. My reservation was cancelled due to my card declining (card number I used at the time of reservation was stolen, and therefore cancelled. I believed that I would not be charged until departure, or at least arrival) so ok, my fault I guess. But I'm VERY confused as to how/why I did not receive so much as a quick email informing me of this, in which case it would have quickly been rectified and a new card number given. The front desk woman was extremely rude about this, lied and said that someone had contacted me and that was just an overall terrible experience. But ok, I guess stuff can go wrong sometimes.
And then another friend who had booked a room in the same hotel arrived. "Oh, the fire alarm went off and everything in the room that was reserved for you is soaked. You can't stay here." Seriously? Okay. The same front desk woman then proceeded to belittle them a bit, and then found them a room 2 MILES away, for more money. No apologies, no offering of a cab to get there, and a lie about the proximity of the new hotel. It's 8:30 at this point, we have things to do on GRANVILLE, where she had booked a room. And, when I suggested that they get a room at the Howard Johnson across the street where I am staying and know they still have rooms available, the woman behind the desk goes "we already reserved this one for you. Sorry."
My friends proceed to trek their way (in a foreign country no less) to the oh so close hotel. They arrive at the Empire Landmark and the gentleman at the front desk has not received the reservation because the evil desk woman at the Ramada has used Expedia and not faxed them, or called them to inform them of the situation. My friend proceeds to call the Ramada and try to figure something out (roaming charges applied) and she asks to speak to the front desk at the Empire. They speak for a bit, nothing is fixed. She refuses to fax anything over (confirmation) and when the phone is handed back to my friend, your front desk woman is on the line screaming profanities. "He's a F***ING idiot, I'm going to come there and slap him" Etc. I have never even heard of such a lack of professionalism. This is 100% unacceptable.
All in all, of the 3 rooms booked only 1 was available. Thank you Ramada for ruining what would have been an otherwise great night!
By the way, I believe her name started with an "M", brunette, she looked about 35+ and had a bit of an accent.
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