Can not believe we paid the rate we did to stay here. There was no service. Trying to find a hotel worker was like trying to find the plug in for high speed internet. The internet is free, great if you don't mind crawling on your hands and knees to plug in. Have never stayed in a 4 diamond property and been so appalled at the lack of service. There were just no employees to be found.
My husband booked this hotel for our anniversary. We stayed on Sunday, August 20. When my husband booked our room (Diamond club level) he put in the notes that he would like the best room they have since our first visit to Victoria (2 years prior) was only a day trip and it rained the entire day. We arrived to the hotel at 1:30 pm. Our room was not ready but was gauranteed ready by 3:00pm. The lady at the front desk took our luggage and checked us in. We took a stroll around the shops for a while and returned to the hotel at 3:00. Our room was ready, luggage waiting in there for us. They gave us their best room, 706, 7th floor corner room with views of the harbour and parliment building...outstanding. This room was very spacious, full couch and chair, desk, fireplace, wet bar and bed. The bathroom was well appointed with soaking tub, separate shower and great Aveda products. The room has a juliet balcony that we enjoyed opening the doors to and allowing the sounds of the city to waif in. It was amazingly quiet when we closed those doors. The bed was perfect, as we like a more plush bed we often find hotel beds to be too hard, this bed was perfect! We found the location of the hotel to be ideal and the staff was extremely friendly and readily available. Our ferry home wasn't until 2pm, we had to be to the ferry terminal by 1:30 so we requested check out at 1pm rather then noon and they accommodated us with no problem.
We had dinner at Hugo's Sunday night. The place was empty for the first half of our dinner but started filling up there after. We sat down before 5:30 so it was still early for dinner. The service was ideal, not too in your face but not scarce either. The food was outstanding and we enjoyed our evening there.
When we go back we plan to stay at the Magnolia again as we found it to be the perfect place for us.
excellent; just what we hoped for
My partner and I got the room for just $100 US/night and it was classy, very clean, and the people very helpful (and truly polite; not plastic-fake-nice). We travel a lot, and this is a very fine small hotel.
Location is great. Gas fireplace and hot cider and tea, good coffee and continental breakfast. It was jusssssstttttttt fine. We'd certainly go back. ENJOY!
My husband and I just returned from a 2 night stay .
Our room, on the 4th floor, was spacious and very clean but it had a tiny closet.! OK for the 2 nights but a problem had we been staying longer .The room was well furnished and the bathroom quite nice (although a little more light would have been useful) with Aveda toiletries being supplied.
Continental breakfast was included and, on check-in, the desk clerk made a point of telling us that it would be "quite a spread".
In fact, it was barely adequate and certainly less appealingg than your average breakfast at a Residence Inn for example. Just some bagels and croissants with a few slices of meat and cheese. On the first morning there was also fruit but on the second day tthe fruit was gone.
The room used is now an Asian restaurant for Lunch and Dinner and for breakfast there was no effort made to brighten it up or to have any tables set up. One simply took a little food and carried it to a very unappealing bare table!
We checked out the Fitness room which was quite small with only a few machines but we were offered passes to the local Y.
Not nearly as convenient as a gym right in the hotel.
There did not appear to be a business centre either (although we didn't ask) but there is internet access in the rooms if you travel with a laptop.
Valet parking only ($15. per day which isn't a bad price) but we prefer the option of picking up our own car without having to wait for the valet.
The location is great in tyerms of quickly getting to stores and restaurants although the street itself is not very appealing.
We go to Victoria quite often and feel that there are quite a few other places to stay that beat the Magnolia>
Great Little Hotel
The locaton of the Magnolia is awesome! It is located a couple of blocks off the harbor, and is within walking distance to most everything. Excellent rooms, spacious, clean, large bathroom and a great bed. The Staff was friendly and helpful. Nice little touches included a bowl of fresh apples, and coffee/tea always available in the lobby. The continental breakfast was a great start to the day. We can't wait to go back! Highly recommended!
We stayed at the Magnolia because of a friends referral. It was beyond my expectations. The service was excellent, the rooms were clean, beautiful, huge, fantasic view and a little bit more than you get at some other nice hotels. We stayed in the Superiour room and my in-laws stayed in the Corner Superiour Room. They were both beautiful. They offered us umbrella's when we went for a walk. There was fresh Granny Smith Apples in our room and at the front desk. the decore was wonderful. The resturant attached (Sanuk) was excellent too. There was complimentary Tazo tea and Coffee at all hours and the complimentary breakfast was a feast (Sanuk put this on).
The only problem we had was a billing error. We had two Gourmet packages one for the in-laws and one for us. They put both Packages on my bill and charged the in-laws for two regular nights. When we tried to clear it up it still worked out wonky because we were now being charged for the more expensive room and them the cheaper room. So there was some confusion. But the front desk help did work it out.
I would definatly stay there again. If they weren't always booked solid.
The Magnolia Hotel and spa was a great place for a women's getaway
The Magnolia Hotel and Spa was a fabulous place to stay for our annual women's retreat. As well as being close to all the inner harbor attractions, we were royally pampered at the Aveda Spa. Our room was beautifully spacious and had all the perks that included Italian coffee and delivery of the paper each morning to Bernard Challebaut wafers and turn down service each night. An awesome continental breakfast was included with each night's stay and our other dining choices ranged from Asian fare at the swanky Sanuk Restaurant to casual classics at cozy Hugo's brew house. All in all, it was very classy, and sophisticated -a great place for us three ladies on the loose!
Nice hotel, but needs some work
My wife and I arrived at the Magnolia rather late, as we were traveling from Whistler and had to wait about 4 hours for the ferry. It's always a little bit rougher to settle in after 10 pm, I've found. As I got to the Magnolia, the front desk was helpful and the bellman valeted our car and got us our bags quickly, so it eased that transition from traveling to resting. As I got to the room I was fairly impressed with the decor and bathroom, and the fresh fruit was a nice touch I'd read about. We settled in for the night and although the linens were choice and the duvet was fluffy, the bed was beyond firm. I'm used to camping and roughing it though, so it wasn't too bad of a deal for me.
We stopped downstairs for breakfast the next morning, and it was passable. Pastries, cereal, yogurt, and the like. It was the only time we dined their for breakfast, although it was provided free of charge, as it just wasn't the quality that we'd come to expect on our stay in Whistler, and their were plenty of great coffeeshops in the area that we were able to walk to instead. Breakfast though was actually served in Sanuk, the restaurant attached to the Magnolia, and the decor was fun and stylish enough to pique our curiosity for dinner later that night. After seating us at the bar, which we weren't thrilled about, we were mostly forgotten about, or rudely accomodated if we happened to be noticed by any member of the staff. We stayed long enough to drink our wine and have an appetizer, but my wife and I decided to dine elsewhere, as there are so many great restaurants in the area deserving of our patronage that there wasn't much of a reason to stay there,suffering through that kind of horrible service. That type of service actually followed us through the door to the Magnolia lobby later too. We tried to find an Italian restaurant through the front desk, and were told there was a place that was "close, somewhere in that direction, although I'm not sure where." We walked far enough in the direction indicated that my wife's shoe rubbed a nickel sized blister in her heel, since we had dress casual attire on, and her shoes had about a 3 inch heel. If we had known how far, or even where, the restaurant was this wouldn't have ever happened. We found our way back to the hotel though, and the next morning wasn't much better. We'd read something on the ferry about a casino in the Victoria area and asked the front desk about it. There were about 3 staff members at the desk, and none of them could give me accurate directions, although the valet told me that they'd had a staff party there sometime in the last year. The girl at the desk though drew an "x" on Hwy 1, gave me an address, and said it was somewhere around there. The directions she gave me were about 15 miles off, and when we asked a local woman that we found, she just laughed and gave us directions back up the road.
I was so thrilled about finding the Magnolia, as I had to do all of the research from a deployed location with internet but no phone, and I was sure it was going to be amazing, but the service totally sunk it for me. The room was nice and clean, the bathroom was spacious and luxurious, but service can make or break a place so easily. The lethargic, unenthused staff ruined the stay at the Magnolia for my wife and I, and although we love Victoria, and the area is awesome, we won't ever be coming back to stay at the Magnolia.
Not as nice as my last stay
I had stayed at the Magnolia before and had a positive experience so I returned a few weekends ago with my wife.
I booked the top of the line "Executive" room through their website. This room advertised "stunning views of the harbour or downtown". Our room had a great view of the building next door and a parking lot - very disapointing. I understand that, given its location, not all rooms can have great views but they should not advertise their rooms the way they do. Also, I believe I paid the same rate as the people on the other side of the hotel that would have had nice views. In addition, I booked a KIng bed but was given a room with a Queen. Not a big deal but I would expect better.
On the positive side, the room/bathroom were nicely appointed and free buffer breakfast is included in the rate. The breakfast is not that impressive but its "free" so I can't really complain. The location of the hotel is quite good.
I'm not sure whether I'll return in the future.
Loved our stay at the Magnolia. Friendly staff and great ambience. Wish we could have spent more time in our lovely room on the 7th floor.