Marriott Victoria Inner Harbor

4 out of 5 stars4 Stars

728 Humboldt Street, Victoria, British Columbia, V8W 3Z5, Canada

1 Review

Victoria Marriott Inner Harbour
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95%

Satisfaction Excellent
Excellent
58%
438
Very Good
32%
244
Average
5%
45
Poor
2%
17
Terrible
1%
9

Value Score Poor Value

Costs 24% more than similarly rated 4 star hotels

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Good For Solo
  • Families91
  • Couples93
  • Solo95
  • Business88
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    Shiny new hotel at the harbour

    by

    The Marriott has only been open since 2005 and the staff go out of their way to attract (and keep) new customers. The rooms are very nicely furnished, loads of closet and drawer space, comfortable beds with great linen and pillows, large desk, free internet, nice in-room coffee and tea set-up and all the little touches that make your stay pleasant, including cushy bathrobes, morning paper. Some rooms have balconies. Rooms have either king beds or two doubles. Room service is very attentive and service in general is very quick.

    There is a small pool, jacuzzi and gym on the second level.

    The restaurant is called Fire & Water Fish and Chophouse, and also has a lounge and patio adjoining. It offers Pacific Northwest cuisine which is quite good.

    Unique Quality: The bathrooms are beautifully decorated, with large soaker tubs, and I admit I am slightly addicted to the 'orange ginger' bath products they stock. Also, if you purchase a room on a 'concierge level' you are entitled to a few extras, such as entry to the concierge lounge which serves continental breakfast in the morning and snacks and desserts at night, all complimentary.

    I like the location which is walking distance from both harbour transportation and downtown.

More about Marriott Victoria Inner Harbor

Nice stay, but be careful in the off season, not all amenties are available.

by A TripAdvisor Member

My girlfriend and I had a wonderful three days in Victoria from May 5 to May 7th at the Victoria Marriott Inner Harbour. The hotel is modern and elegantly designed and furnished. The front desk staff is extremely friendly and outgoing, and did their best to accommodate our 11:00am ferry arrival. Even though we were not able to immediately access our room, they took my number and contacted me as soon as it was available.
In the mean time, they recommended a wonderful restaurant on the waterfront to enjoy an early lunch. Once we finished lunch, the hotel contacted us and we were able get into our room. The views on the uppers floors are excellent as long as you are looking out over the harbor and not the construction site next door.

We had reserved a weekend special for the Beethoven Concert goers. Included in the package was supposed to be a concierge room with access to the concierge lounge for breakfast, snacks, appetizers, and cocktails. Unfortunately, we were only able to access the concierge lounge Thursday afternoon and evening. We attempted to use the lounge on Friday, and were told that during the "off season, non tourist season" the concierge level is not open on Fridays, Saturdays or Sunday. As a result the hotel upgrades your room to concierge level, but substitutes this level of service by hoping that you will pay more for a breakfast coupon, where you still have to pay a nominal fee for the buffet.

The rooms are new and furnished in a modern decor. The beds, sheets and pillows are extremely comfortable, but not nearly on the same as the Ritz Carlton or Westin's Heavenly bed. However, the rooms are well insulated. We were unable to hear our neighbors, nor the construction site next door until we opened the window. The bathrooms are well appointed, with counters and showers covered in granite.

As for the remainder of the hotel, there is onsite parking which is done in 4 hour increments at $3.00 CAD, or 24 hours at $12.00 CAD, unlike other hotels that charge you by the day even if you have only been there for three hours that night etc. We highly recommend the self parking structure. Its definitely more cost effective then the street parking meters which are strictly monitored by the city parking patrol. Note that a city parking ticket will cost you $35.00 CAD. I know, I got one!

The Fire & Ice Restaurant and bar lounge area are hot spots around dinner time. The restaurant is excellent, and it has won numerous awards for only being open a short time. We highly recommend the restaurant for breakfast. The made to order omelet’s are to die for and there is a fresh assortment of fruits, cheese, meats, waffles, preserves, jellies, and cinnamon whip cream (highly recommend) etc.

The views on the uppers floors are excellent as long as you are looking out over the harbor and not the construction site next door.

Now unfortunately will all good things comes some disappointment .....
Unfortunately our disappointment came in the way of a weekend special that we reserved. We package was supposed to include a concierge level room with access to the concierge lounge for breakfast, snacks, appetizers, and cocktails. Unfortunately, we were only able to access the concierge lounge Thursday afternoon and evening. We attempted on Friday, and were told that during the "off season, non tourist season" the concierge level is not open on Fridays, Saturdays or Sunday. Essentially the package upgraded the room to a concierge room with no view, and substituted concierge lounge for a breakfast coupon, where you still have to pay a nominal fee for the buffet.

Therefore, we recommend that caution be used when traveling to this hotel during non tourist times of the year. Contact the hotel directly to see what amenities are open and available to your during your stay otherwise you might end up paying for something that you shouldn’t have to and end up with more the you bargained.

As a followup, we received an email from the Front Desk Manager who offered to make things right on our next visit.

Fantastic

by TripAdvisor Member arlynkerr

We chose this hotel based on the previous TripAdvisor reviews, and were not disappointed. Our room was lovely, and very quiet (they were putting as many as possible on the non-construction side). The room doors close quietly, and even the toilet seat cover closes without making a sound.

They let us check in at 10:30 am, when we arrived on the Clipper. During our four days, we took full advantage of the business center (for checking e-mail and web sites), the exercise room, the pool, hot tub, and sauna -- everything but the laundry room, which also looked inviting. I liked the classical music always playing (not too loudly) in the pool area.

While the bed was very comfortable, I found the pillows too plump. Probably if I'd asked the desk for a different kind, they would have helped, but I never did.

Oh, and the clock/radio also had a CD player, but we hadn't known about that, or we would have brought along some favorite CD's.

This is definitely where we'll stay next time we're in Victoria.

Amazing Place!

by TripAdvisor Member crazycanucker

Just returned from a week's stay at the Marriott Victoria Inner Harbour. Newly built with beautiful rooms. Friendly staff and superior service. Amazing location for walking to the Harbour (Tourist Information building is located along the harbour so you can pick up plenty of guides etc), Royal B.C. Museum (IMAX movies, amazing exhibits), eateries (Old Spaghetti Factory just a block away), shopping.

We bought the bed and breakfast package for $20 more per night. Wonderful buffet breakfast with lots of choices - chef on-hand to make your favorite omlette, waffle - great choices for fruit, baking, hot and old cereal. You didn't have to go hungry here. The buffet is more $$ to order off the menu so take advantage of this.

Very convenient for renting a vehicle as Budget and National Car Rental across the street from the hotel. We would recommend Budget we tried both and we were not impressed at all with National - older vehicles.

A trip to Buchard Gardens is well worth the trip. You'll need to rent a car or take a bus from in front of the Empress Hotel (you can walk to the Empress from the Marriott easily).

If you like hiking, rent a car and drive to Mystic Beach. About an hour and a half to drive to. It an hour's hike and a little tricky (wouldn't do with an infant) but my 7 year old had no trouble. Beautiful waterfalls and nice sandy beach. Pack a lunch and in your backpack and enjoy the ocean.

This hotel met and exceeded our expectations for beauty, service and location. Would recommend without hesitation.

A Nice Hotel, Not 4 Stars

by TripAdvisor Member Seredni

We used Priceline hoping to get the Empress in Victoria (April 2005) but ended up getting two nights at the Marriott Inner Harbor (Harbour) in Victoria for 64 dollars a night. Overall it was a great bargain, but don't expect a four-star hotel.

The hotel is about five or six city blocks from the Clipper--we were able to walk to and from the Clipper and the hotel, with luggage, small child and not-in-good-health woman in her 60s. The hotel is not on the water, but very close to the Inner Harbor "downtown" area. The lobby is clean and there seems to always be someone there to help you. Check in time is at 4:00 pm but they let us check in at 11:00 am. The room we were in was a two bedroom--a bit on the small side, but well appointed. The bathroom is quite stunning with lots of marble. Robes are included, and a CD clock radio. There is a "business center" which you could also call a "closet" on the second floor with a computer and high-speed internet access, accessible for Free, which is a big plus. The pool is small but very clean--if you have young children bring pool toys. The hot tub is very clean and quite hot. I used the exercise room is also well-appointed but no water, so bring your own. Our room was very quiet and the beds comfortable. We did not have a view and next door a skyscraper is being built but we never heard the construction. Overall a great bargain, but not the Empress. Note: even with the currency exchange Victoria prices are very high. I was quite disapointed with the overall shopping, but do go on the whale watching trips!

Beautiful hotel

by A TripAdvisor Member

Soon after we checked in, my husband said, "We're not leaving." That about sums it up. The room was beautifully decorated and comfortable. The location is primo, being just a block or so behind the Empress Hotel and the Inner Harbour. The ferry terminal for the M.V. Coho ferry is mere blocks away. (The ferry terminal for BC Ferries is 30 minutes north of Victoria in Swartz Bay.) We got a great restaurant recommendation from the front desk staff person: "The Reef," which serves authentic Caribbean food and beverages. It was a slice of heaven! Breakfast in the hotel restaurant was excellent, too. Throughout the hotel, all staff persons we encountered did a good job.

Couldn't have been better!

by TripAdvisor Member LovesTucson

We stayed in this hotel shortly after it opened. Our rooms were beautifully appointed in every way and very elegant. The beds were very comfortable. The bathroom and bedroom room were first class in every way. We used the high speed internet, and this worked well. There is a self-laundry that is very convenient. The breakfast buffet is delicious. However, what puts this hotel above the rest was the absolutely outstanding customer service from the front desk to the concierge to maid service to restaurant staff to the bell staff. It is within close walking distance to shops, Royal British Museum, harbor and lots of restaurants.

Thanks for the great getaway

by A TripAdvisor Member

My husband and I took a four night getaway to Victoria in early March and stayed at the Marriott. We were really impressed with the hotel. The room was just a standard room, but it was very nice. The fact that everything was quite new made a real difference.

I particularly enjoyed the exercise room. We also made use of the computer that was availlable to guests. We walked throughout the city a great deal and the location was excellent.

We were not high maintenance guests, but any staff we encountered were very friendly and helpful. I would definately return to this hotel.

Customer service

by TripAdvisor Member sjjgkmax

From the minute our taxi pulled up, the smiles and wonderful service never ended. From the friendly young woman at the check in desk (the former drummer!) to the helpful and funny bellboy in the elevator delivering cookies, all the staff were extremely attentive, friendly and helpful.

We had booked through a Clipper package, and the Clipper operator had said there were no view rooms available. However, when we checked in, they made sure that all our requests were granted - "Quiet room on an upper floor" and she gave us a very nice city view. The room was sparkling clean and always extremely quiet (even with a high school band sharing the hotel!) We also asked for a late check-out due to our Clipper return being at 7 pm, and it was promptly granted.

This is a beautiful hotel within walking distance to everything. My mother is 74 years old with arthritis in her ankle and she could easily make the few blocks to the Inner Harbour.

Stay at the Marriott Inner Harbour. It will make your Victoria stay a perfect vacation!

A great place to stay in Victoria!

by TripAdvisor Member LiveToTravelTheWorld

We stayed here for 4 nights in April and had a wonderful time. The hotel is new and modern. It is located in a central location and everything was in walking distance. The hotel staff was very accommodating. When making the reservation, I requested a higher floor and we were given the second highest floor with a harbor view. Guess it doesn't hurt to ask! We added the breakfast for 2 in our rate and were not disappointed. Overall, the hotel had nice amenities and a friendly staff. We would love to return someday.

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 Marriott Victoria Inner Harbor

We've found that other people looking for this hotel also know it by these names:

Marriott Victoria
Victoria Marriott Inner Harbour Hotel Victoria

Address: 728 Humboldt Street, Victoria, British Columbia, V8W 3Z5, Canada