As noted by some other reviewers it happens often that you get sent to the
Paramount next door, even when you have clearly booked a specific type
of room at this hotel. This happened to us and we let it pass: anyone
can make a mistake. However, we returned a week later and the same
story repeated, and this time we had been clearly promised that we would indeed
get the room we had booked. Obviously this is happening systematically
and possibly as a deliberate a policy: so, don't get along with it when they
give you an "upgrade". It will be a less desirable room, and they are giving
it to you because they gave your room to someone else.
Naturally we kicked up a fuss and when the front desk person started
to shake we realized that a scene like this was common. We called the manager,
who apologized profusely. Our rate was cut and we were given free parking and
breakfast, not included in the initial booking, as well as the promise
that the next morning we would be given the correct type of
room we had booked. The next morning no one at the front desk knew
anything about it, indeed the new manager on duty also didn't (or pretended
not to) have any idea: we were said that the type of room we were
requesting was "fully booked" and said it was "a matter for reservations".
A big shouting scene followed. No, this was not a matter for reservations
it was a matter for the manager, and could they actually keep they word
once, and get some basic communication going between front desk, managers
on different duties, and reservations? When things were about to go over
the fence we were told to wait a few minutes, and miraculously were
transferred to the type of room we had booked. It's obvious that a policy
of dishonesty is in place at this hotel, and that the life of managers and
front desk is juggling disgruntled costumers, giving whoever shouts more
what they were actually promised in the first place. This is simply not
acceptable, unless you get a kick with shouting at people, which is not
This is a place full of character and deserving a 5 star. But the management
is so bad that it spoils the whole experience. Be ready to be cheated or
to shout. Better still, go somewhere else. It really isn't worth the hassle.
The Lord Nelson Hotel is the most luxurous hotel at Halifax and it is conveniently located along South Park Street, just across the impressive Halifax Public Gardens. This hotel is within short walking distance from the major attractions of Halifax.
Throughout our trip, Bobby and I had no problem at all finding a hotel room. We cut it close in New Brunswick by getting the last room at the 1st hotel we tried, but everything worked out. Halifax was a slightly different story. After driving ALL day, skimming 3 Provinces, we just wanted to get out of the car. Simple request, no? So, we picked out a hotel downtown that was booked up but by chance, the Lord Nelson had JUST called them saying they had 2 cancellations and therefore 2 rooms now available. The lady at the 1st hotel passed on the info, let Bobby use the phone and we got a room!
Also, the Lord Nelson, we were told was closer to the retail and nightlife area AND was across from gardens.
Unique Quality: And the best news yet: When we got there, we got an upgrade! Another suite for Bobby and Katey! Ya know, every single time that I have had a hotel room in Canada, I've gotten upgraded.
It was another room with a great view, though the bathroom wasn't as cool. This suite also had 2 full beds rather than 1 king. All in all, Bobby and I were very pleasantly surprised with the room. Halifax, that weekend, had an air show and many people in town. We were very lucky to get a room at all.
Directions: across from the public gardens, at the corner of S. Park Street and Spring Garden Road.
I've stayed at the Lord Nelson on two separate occassions in 1999 and 2000. The Lord Nelson gained recent fame by housing the relatives of the Swiss Air victims in 1998.
During both of my visits the hotel was undergoing some impressive, but much-needed renovations. I've since been in the hotel (with the renovations complete), and it is remarkably well appointed now. There is marble everywhere and apparently every room has been completely re-done.
The guest rooms are as spacious as any of the more expensive hotels in town, and there is an upscale restaurant in the lobby.
I had three bad experiences on my two visits - on the first visit I checked in and went to my room, only to discover it hadn't been made up yet. There had been a hell of a party there the night before. But no harm done, I got another room. Then I ordered room service that took over an hour to arrive. It was cold, but still pretty good. On the second (and last) visit, I returned from a business meeting to find that I had been checked out. My bag had been packed for me and placed in storage, and my non-disposable razor had been disposed of. That really pissed me off and I haven't been back.
Despite these incidents I think the Hotel is a good bet while staying in Halifax.
Unique Quality: Excellent location, friendly staff, nice rooms, and a fitness facility.
Directions: Corner of Spring Garden road, just up the street from the Aliant Highrise building.
Lord Nelson is right downtown..... so it's a good place.
Over 100$ a night I know but it's really nice. They have inroom movies (adult, family etc)
Unique Quality: Really fancy.. no pool though but it's nice... restaurant and fancy bathrooms downstairs... has ballrooms for wedding receptions,etc.
Directions: dpowntown Halifax... Spring Garden Rd./South Park.
Unique Quality: smack in the heart of downtown - you can walk everywhere and itis across the street from the Public Gardens
Directions: At the corner of South Park Street and Spring Garden Road
1725 Market Street, Halifax
1583 Brunswick Street, Halifax
1919 Upper Water Street, (formerly Casino Nova Scotia), Halifax
1266 Barrington Street, Halifax
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We've found that other people looking for this hotel also know it by these names:
Address: 1515 South Park Street, Halifax, Nova Scotia, B3J 2L2, Canada