Let me start off by saying that we go to Niagara about once a month and this was the first time that we stayed at this hotel. I have never been to a hotel and been treated like this before!
Upon arriving the front desk staff were very nice, you then have to walk all the way through the parking lot to get to which ever building you are staying in. The elevator will only fit a few people at a time so we ended up taking the stairs the whole time! We get to our room (which we upgraded to the larger room), the room was clean, but basic. There was no shampoo, all you get is a bar of soap for the sink. Then the problems started with when we were talking in our room it was about 11pm and we were only talking and I stress we were not making a lot of noise, we had Security knock on our door giving us a noise violation and warned us that if they had to come back it would be a $400 fee and we would be evicted. And security is bunch of 20 year old kids!!!! My Husband went to speak to front desk and ask if anyone had complained and they said "no, it just so happened that security had happened to walk past your door" So we went out for a bit and came back at about 2am and there were people on their baloneys yelling at this point all drunk so we stayed in the parking lot to talk to our Aunt and Uncle. There were prostitutes walking around in the parking lot. So just watch out if you do stay here!! Make sure your asleep by 11pm so your not making any noise!! And just watch out for the prostitutes!! I would never stay at this hotel ever again even if it was free!!!
Rude staff, that want to charge to for anything and everything. Beware parking costs that are not covered with your room. Our group was hit was a $250 charge for smoking, although the one member of our group who smoked, smoked outside.
Although the hotel is non-smoking there is a terrible musty smell in it. Smoke might actually be an improvement.
I tried to take the matter up with Best Western, but they said each hotel was independently owned, and they couldn't do anything.
I stay in many hotels regularly on business (Best Western's included), and have never run into another place so eager to try and charge you extra, or fine you for something.
Terrible customer service, moldy smelling rooms. Stay away from this place.
Unique Quality: Close to casino, but so are other hotels, which are much better.
Directions: near fallsview casino
Hotels close to the falls are not exactly cheap, but this one isn't going to break your pocketbook. We stayed two nights with our 7 and 10 year old children.
While the room decor was pretty dated, it was VERY clean and the room we had was HUGE! The beds were comfortable and the air conditioning worked just great.
The hotel lobby is kind of strange. It's sort of hard and cold, and very small. But since you only have to check in there and go through it to get to the pool, it didn't matter to us. (The kids thought the pool was on the cold side, but we only went swimming once.)
All the staff were extremely courteous and friendly.
You really can walk to The Maid of the Mist and the Journey Behind the Falls experiences. Be prepared for a good walk, though. Actually since the incline is pretty steep, the walk back up was worse than the walk to the falls. But we managed it very nicely.
There is a huge new casino kitty-corned from this hotel so there is plenty of dining around.
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Address: 6289 Fallsview Blvd, Niagara Falls, Ontario, L2G 3V7, Canada