Value Score Average Value
Good For Business
We had a very disappointing experience at Comfort Inn Fallsview. We registered for two nights. We had 2 cars. The parking lot was full so they told us to park a bit farther, around the corner, close to the restaurant. They charged us $9 a day for parking. The last day they have towed our cars. We talked with the reception staff and manager, and then we learned they should have given us some parking permits to display in our cars, but they never did, so the cars were towed.
They didn't want to take the responsability for their mistake. We even had to call police. They even lied to police telling them they gave us the permits. But there is no a single reason for not displaying our permits in our cars if they have ever given them to us.
Finally we had to expend $500 extra to get our cars back from the deposit and go back to NYC.
So disappointing with the hotel, staff and manager. I definitely would not recommend this hotel to anybody.
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