Satisfaction Very Good
Value Score Average Value
Good For Couples
I definitely would NOT recommend staying here. Within hours of arriving at this hotel our vehicle was stolen from their parking lot, which we paid $15 a day for, and the FIRST thing out of hotel managements mouth was...."we are not liable for anything! She then handed us a phone to call the local police. When the police arrived he asked if he could see the surveillance video and was told that the hotel would review it when THEY had time! When we asked if the hotel had a courtesy car to drive to a rent a car, which was several blocks away, they simply said no. We were not compensated for so much as a cup of coffee. We had to take a taxi to the American side to get a rental car to drive home. Let me say this....their customer service needs MUCH improvement!!! It's easy to have good customer service during good times, but in a crisis is when you expect and NEED it. In a crisis is when a business shows it's true colors! Their lack of compassion was APPALLING! Credit should be given to the local Niagara Police for showing more compassion and concern, and for keeping us informed as to the progress on finding our truck. Which they did..rolled on its hood and stripped. This was supposed to be a trip of memories, as my husband and I have been married for 45 years and it was a return trip for pictures. And it turned out to be a nightmare! Insurance cannot begin to cover the vehicle, so he will start his retirement with a car payment. So sad..
Oh yes, the room was average. Old but clean. We had a Fallsview room that was overlooking the casino parking garage (which is where we should have parked! ) maybe it would be better to park on the top level of casino garage so that you can keep an eye on your vehicle! Or..Stay at The Embassy. It's a beautiful hotel.
Great Value and Location
We've stayed here twice, both times only for one night and because we got a great deal. The hotel is located directly across the street from the Fallsview Casino which makes it an extremely convenient location.
The rooms are large, clean and modern and the beds are comfortable.
One thing to be aware of is that the valet parking is $20 a night. For much cheaper you can park across the street in the casino parking lot for $5 a day. We made the mistake of valet parking the first time, but the second time we went back and parked at the casino. Much better!
If you sign up for the hotel newsletter they will email you with deals. You'll always get a better deal if you take a room with a city view. Sometimes they also have deals that include dinner vouchers, which is always great considering how expensive food can be in Niagara Falls.
If you're looking for a decent hotel, in a great location for a good price I would definitely recommend looking into this one!
Quality Hotel Close To Falls
This was a very comfortable hotel with 2 queen beds, a nice modern bathroom and plenty of space within the room. We enjoyed our one night at this hotel, no complaints. We were on a coach tour and room was included in tour price.
Unique Quality: A nice comfortable room with no problems at all. The buffet breakfast was first class.
Directions: Opposite the Casino.
A great vacation spot
This place has all the goods! A fantastic location for starters. We had a view of Niagara Falls from our suite, and it was lovely. It is a huge bonus when you are able to walk to most destinations (save lots of $$ not taking cabs). The hotel is close to pretty much everything in the area. The beds were very comfortable, and the room was large. Everything was in tip-top shape. Great hotel!
Unique Quality: pool, location, view
We had a very nice experience at this hotel back in July. The location itself is fantastic. The hotel is close to all the attractions, and is just a short walk from the Falls. We thought the service was great. We travel often, and rarely comment on great service. We have told all of our friends and family though, that here, the service was great! The rooms were very clean, and the bed was the most comfortable bed ever!! The kids loved the pool area too...we used that each morning. I read some negative comments on the hotel, and I just can't understand them. We had a great trip and were 100% satisfied.
Unique Quality: pool, views, location
Great great great
There aren't enough nice things to say about the Renaissance. It is a really great hotel. My girlfriends and I stayed on a "girls weekend." The service was commendable. All the staff was so nice and quite helpful. The decor is really great. It's the best looking hotel in the Falls. You can't beat the rate either. We tried. We compared with others (that shall remain nameless), and we didn't even get close to the rate we paid here. The location rocks too!
Unique Quality: location, staff were awesome
Our family loved it
We booked this hotel for several reasons: location, rate, dining and pool. We were pleased with all of the accommodations. The kids really enjoyed the pool with the waterfall. My husband and I loved the restaurant in the hotel. It is so convenient when there is a good restaurant inside a hotel-and this one is great! The location of the hotel is perfect. It is very close to all areas of the Falls, plus, shopping, dining and casinos. We'll stay again.
Unique Quality: the location, the pool
If you are planning to stay anywhere else, don't! This hotel is wonderful for so many reasons. First of all, the rate was fantastic. It was at least 25.00 less a night than other hotels we called. When you're traveleing with a large family, 25.00 is a big deal! The hotel was great for kids too. The pool insdie the hotel has a waterfall. The kids loved it. We enjoyed the restaurant too. My husband and I both agreed that the room was the nicest we have ever stayed in. It was very clean, and offered a convenient set up. The location is superb. You are pretty close to all the major attractions...especially the falls!!!! Stop searching for another hotel!
Unique Quality: waterfall at the pool
A really great hotel
The Renaissance is a woderful hotel. Our experience was fantastic. We are a family of 5 including 2 teens, and to say everyone had a great time on the vacation is rare!! The staff was so friendly and helpful. They checked us in, and boy, were we impressed with our room and view. Just beautiful!! The location is perfect-right at the falls. They also have a waterfall pool inside the hotel that we all loved. We just thought this hotel was the ebst. We were 100% satisfied.
Unique Quality: location and pool
We were very pleased
We give this hotel a 10 out of 10. The staff was so nice and they were quite helpful. We were visiting from New York, and we didn't know what to see or do, and they really helped us. The hotel is really nice. Everything is up to date and kind of a Manhattan style lobby. The rooms were spacious and clean with great views. The kids enjoyed the waterfall in the pool, and we all enjoyed teh restaurant. It was a great experience.
Unique Quality: waterfall at the pool
One fabulous hotel!
We brought the kids for a weekend stay in April. They are little-4 and 6. We all had a blast. We stayed there mainly for location and the amenities. They had a waterfall pool that we knew the kids would love. The staff helped us plan tours and told us what to see and do. They were quite helpful. There are a lot of activities for people of all ages. The hotel is beautiful. It was very clean. We were impressed with that. The room was quite large, and had a great view of the falls. At night we could see the fireworks from our room. That was really neat. The restaurant in the hotel is delicious, and had very reasonable prices. We really loved this place.
Unique Quality: a waterfall pool, great location, great restaurant
Honeymoon of a lifetime
My husband and I decided to take our honeymoon to Niagara Falls. After reading great reviews of this hotel, we chose it. The reviews were true! We were 100% satisfied with the Renaissance. We found the staff to be very accommodating. Everyone congratulated us, it made it so personal. The view from our suite was gorgeous. Very romantic. The location is ideal. We were able to walk to all the attractions...and of course, right to the falls! It was a honeymoon I will never forget. Partly thanks to the hotel-it's beautiful!!
Unique Quality: terrific location
This hotel is so beautiful. My boyfriend and I stayed for a long weekend and we absolutely loved it. The lobby is so gorgeous. It looks like it should be in Manhattan. It is really cool. The people were all really nice and they helped us out in deciding what to do/see. Our room had a great view of the fallls. It was really romantic. We also enjoyed the hotel restaurant a lot.
Unique Quality: the view and the pool
We thoroughly enoyed our stay. From the moment we arrived we knew we'd b pleased. The lobby is gorgeous and comfortable. The staff (especially the front desk staff) was tremendous. They were so helpful and just friendly all around. There is a good restaurant right inside the hotel that we ate at plenty of times. Rates are very reasonable, and the view rocks!!!
Unique Quality: great staff, fantastic pool
This is the best
My husband and I loved thios hotel. It was so romantic. The view of the falls from our room was incredible. I will never forget what that looks like. We enjoyed just staring out the window! The staff was terrific. Very helpful. The location is the best. It is right near the falls, so you can pretty much walk to any destination. It was great!
Unique Quality: the view from the room
More about Four Points by Sheraton Niagara Falls Fallsview
firstly we are traveling at the start of march and was wondering if it snow at this time and what sort of temps we could expect at that time? also how would we get from buffalo air port by public transport and how long does it take?we are staying at the renaissance and saw that the people mover is closed during this month as was wondering how we get about town to clifton hill and outlet shop from our hotel without a car?thanks
Re: general info
You are mostly likely going to encounter some snow, but how much is a big question. Niagara Falls area tends to be tempered and does not get all the snow that Buffalo, just down the road gets. You could be faced with no snow, a light ground covering, or a couple of feet! Temperatures too could vary from being deep freeze to +15C - the best thing to do is to keep checking http://theweathernetwork.com
If it is the Renaissance Fallsview in Niagara Falls you are staying, I checked their web page and under FAQ they give this question/answer about transportation:
Q4. Could you suggest a means of transportation from the Buffalo International Airport (30 minutes) and Toronto International Airport (90 minutes) to the Renaissance Fallsview Hotel?
A4. Niagara Airbus airport shuttle (surcharge) and 5-0 Airline Limo: both these companies can provide answers to your transportation needs.
If you check out their link, they give you the links to the 2 transportation companies.
As far as going to Clifton Hill - you can walk there in just a few minutes. The outlet plaza you would have to get a taxi, or the hotel could direct you to the local bus, or they may even have a shuttle bus that could take you there. Contact the hotel directly (go to their webpage and email from there) for their recommendation.
Have a great time!
Re: general info
Check with your hotel. Many offer casino and falls shuttle servicefor a nominal fee or sometimes free with a package deal. If they have shuttle service to Casino Niagara, there is a short street close to the casino stop that puts you right in the middle of Clifton Hill These casino shuttles run every 30 minutes (more frequent on weekends) from morning to late night. This is your best bet to get to Clifton Hill and the falls area without a car. I stayed at the Courtyard by Marriott and the shuttle was free with a package purchase or $9 without and was good for the length of my stay and most major hotels have this service. You have to share a bus with other hotels but paying to park once will cost you at least the price of the shuttle
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