Hilton Niagara Falls

4 out of 5 stars4 Stars

6361 Fallsview Boulevard, Niagara Falls, Ontario, L2G 3V9, Canada

9 Reviews

Hilton Hotel and Suites Niagara Falls / Fallsview
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83%

Satisfaction Very Good
Excellent
35%
1134
Very Good
33%
1089
Average
15%
514
Poor
8%
280
Terrible
6%
198

Value Score Poor Value

Costs 25% more than similarly rated 4 star hotels

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Good For Couples
  • Families69
  • Couples74
  • Solo62
  • Business62
  • catiemak's Profile Photo

    Romantic Hilton Getaway

    by

    Trying to figure out where to stay in Niagara Falls can be a challenge, because there are so many great places to choose from. The hardest part is to find a place to stay if you have never been there before so it is always hit or miss, basically return or learn.

    At first I started to regret booking the hotel for what was seeming to be such a costly weekend getaway. We really wanted to try a fancy luxurious hotel instead of all the family hotels we usually encounter. It was also our first real getaway together and we wanted it to be luxurious, memorable, romantic and relaxing. So we chose to get the Couple's Getaway Package.

    I loved the valet. You didn't have to go far to get into the hotel, and your car was always waiting for you when you needed it.

    The view from our room was incredible, and the suite itself was massive. It was luxurious and relaxing, there was a Jacuzzi and joining bathroom, not to mention numerous other amenities.

    The trip to Clifton Hill was a bit of a distance from here, but the Casino was right next door. There was alot of nightlife going on outside the hotel. The walk to the falls was not too far either.

    Dinner was at Brasa Brazilian Steakhouse which is located in the hotel. We received a discount voucher so we thought we would try this. Costly but worth every penny of it. The meat never stopped coming, the buffet was full of interesting and tasty foods. We left the place stuffed and satisfied.

    Nightlife was interesting, there is a small bar in the lobby. Cosmo drinks were delicious.

    We didn't have alot of time to do everything we wanted, but it was worth the trip and the time spent together.

    An experience to never forget.

    Directions: Fallsview District

  • yentseng's Profile Photo

    Great View, mediocre food, poor elevator

    by

    The overall atmosphere, decorations, facilities, and ambiance are definitely up to its Hilton standard. However, if you look closely at the details, such as housekeeping, elevator efficiency, and room service, it did not meet my standards.

    When I arrived into my room and tried to put some of my things into the drawers below the TV, I found opened bags of potato chips left by previous guests. In my opinion, that is fairly disgusting and the housekeeping quality is definitely very poor. If today it was used condoms or rotting food, I would most definitely leave the hotel.

    Being a 5 star hotel, I would expect the technology of the elevators to be top notch. With 6 elevators being available, and 50 guests waiting to go up to their rooms, only 1 elevator moves at a time when the "UP" button is pressed. The rest of the 5 elevator remain at their current floors. Being the 30th guest in the line-up, I waited almost 15 minutes just to get on the elevator.

    The room service is also very slow. We asked for a wine bottle opener through the phone, but had to continuously make the same phone call 3 times and wait for 1 hour until someone actually came to deliver our bottle opener.

    I am usually very easily pleased, but Hilton's service at this location is a definite disappointment. My friends and I had made both verbal and written complaint to the managers, hoping they will improve their services. Unfortunately, during my second visit, the quality of service did not show improvement.

    Unique Quality: Great view in general.
    Some kid pooped in the pool and was closed at 3pm until the next morning.
    Breakfast was normal, nothing spectacular.
    Parking is expensive, so just park at the casino and apply for the members card, so you can get free parking.

  • Hilton Robbers

    by

    My wife and I stayed at the Hilton Puckrup Hall England and they robbed us too. Said we had dinner bed and breakfast, then said no you didnt we showed them confirmation email and they told me to go away basically.

    Very nice people.

    Are Hilton normally like this??

  • Beware! Unauthorized upgrade upon checkout!

    by

    My spouse and I had 3 nights reserved in advance through their website. We check the voucher option for $40, a one time charge. Forward to the day of checkout. We get our bill to find it is $120 (cad) MORE than the confirmation email states! We try to fix this with the GM, she give us a run around with no resolve in sight and we have to sign the check out bill, of course. We get home, email the GM again, trying to resolve this, no avail. My spouse files a dispute with the credit card In the process of gathering paperwork and information for the CC company we find out that not only did Hilton upgrade our package without our consent, the voucher deal they offer on the website checkout form adds $40 to EACH NIGHT you stay, not "a one time charge" as stated on the checkout form! This is Hilton's website error which they absolutely refuse to acknowledge or correct! We are still pending CC company investigation. Hilton stole $120 (cad) from us! Beware! This was a nice vacation until we had to leave this place, having this burden to go home on our minds with instead of lasting good memories. Hilton has enough money, why they feel they need to not fix their error and refuse to reimburse us is bad business practice all around. We will not recommend this Hilton to anyone! We will leave honest word of mouth and reviews for this hotel everywhere we go. Theft is not acceptable, especially from Hilton during these harsh economic times!

  • BerniShand's Profile Photo

    A ROOM WITH A VIEW

    by

    I do like a good view so I booked a room overlooking both the American and Canadian Falls, and the view was wonderful, especially at night when the falls are illuminated with coloured lights and you can see the glitter of Niagara spread out below
    our room was very comfortable though in need of a little updating, there was a large burn in the carpet and the coffee machine needed reassembling every time it was re-filled but the only real gripe was the lack of decent lighting, there were lamps by the bed and one on the desk but no lighting around the sofa which meant you couldnt read when there was no natural light, though as Niagara is a popular honeymoon destination I dont suppose many couples spend their time reading, especially not when theres a double jacuzzi bath to try out
    the bed was HUGE and very comfortable, and the bathroom was spacious with a nice selection of toiletries, however there were no bathrobes and slippers supplied which we found unusual in a quality hotel, but on the plus side everything was spotlessly clean every day

    Our package included vouchers for the most popular attractions, there are several available, we had the adventure one, it included breakfasts and a voucher for $75 off a dinner in the Watermark restaurant on the 33rd floor where every table gives superb views of the falls while you dine. The dinner there was excellent with a varied menu but the buffet breakfasts we found a little disappointing as the food was not as hot as we like and the plates were never warm

    Unique Quality: there is a large pool with waterslide and waterfall [in case the ones outside arent enough] a sauna, whirlpool and fitness room
    there are two bars, one in the lobby and one above the Watermark restaurant where there is regular live entertainment
    the Hilton has a shuttle bus down to the falls and across to the casino

    Directions: across from the new Casino

  • days/hilton

    by

    never actually stayed at the "Hilton" However something was familiar to me. So I realized that the shorter section(nearest Denny's) was actually a Days Inn long before the Hilton was built connected to it. Its been years, so I can't remember much about it , but it was built and designed as a lower budget hotel. so I can only guess that rooms in this building may not be quite up to Hilton standards in size,layout,etc So ask for a room up high in the taller section.

  • One of the best views of the Falls

    by

    This was one of my favorite hotels to stay at. We stayed on the 32nd floor overlooking the Falls, and when they say they have one of the best views, they're not lying. Ww had booked a Romance package for Valentine's Day so it was a little more expensive then your average package that you can get. They have what they call "The Experience the Falls Adventure" pool. It was pretty cool, they have a 30 ft. spiraling waterslide and a 27 ft. cascading waterfall. It also has a sauna, steam room and a whirlpool. They also have health facilities and an arcade room. On the 33rd floor they have a restaurant, The Watermark, which serves a buffet breakfast and an upscale lunch and dinner. Above the restaurant is The Blue Martini Bar, where you can have drinks and appetizers. On Friday and Saturday nights they have entertainment. There is a shuttle that will take you back and forth from the Falls and to the casino. I would definetly recommend this hotel. The staff are very nice and also very helpful. The room that I stayed in was about the average size of a hotel room. The bathroom was a little bigger than most other hotels, which I liked.

    Directions: Up on Fallsview Blvd. Either take Clifton Hill of Murray Street and then make a left onto Victoria Street, this turns into Ferry Street. Turn left onto Fallsview Blvd/Buchanan Ave.

  • bryINpoland's Profile Photo

    hello niagara fallls

    by

    only thing that could have made our stay at the hilton hotel any better is if paris hilton herself would have checked us in. oh, that and if swimming pool slide was open. this may sound childish, but the main reason i booked the hotel over other hotels in the area was for the slide, and it was closed.

    besides the slide being closed we had a great stay. the rooms were beautiful and the views amazing. make sure when u ask for a falls view u get on an upper floor so u can see completely over the trees and casino infront of the hotel. it only cost about 20 extra dollars to go higher and it is well worth it. also i recommend a room with the jacuzzi. man i want to go back right now thinking about it.

    the restaurant on the top floor is good. depending on your budget it is a little bit expensive, but u get a free breakfast buffet with your room so take advantage of that and the beautiful view the restaurant provides.

    i highly recommend this hotel to anyone looking for a great hotel close to the falls with great views.

    Unique Quality: like i said, the pool is great, except for the slide being closed while it was being re-done. anyone who has read my other travel tips knows i am a hotel pool kind of guy. if it doesnt have a great pool, i aint staying there =)

    *please feel free to rate this tip and others so i may continue to improve my homepage

  • Zmrzlina's Profile Photo

    Overlooking the Falls...for now.

    by

    We got this very cheap because it was off-season and it is lovely. Our room looked out over the Falls, and we had a big bathtub with jets. And a wonderful breakfast buffet was included. The restaurant is quite nice, too.

    Unique Quality: The wonderful Falls view will probably be not so wonderful when the hotel/casino across the street is finished.

More about Hilton Niagara Falls

Great Visit to Hilton Niagara Falls

by A TripAdvisor Member

We stayed at the Hilton, Niagara Falls from 11/6-11/10/03 and had a great visit! We read many reviews from this site before chosing a hotel. We flew into Buffalo, NY and rented a car from Hertz and drove about 20-25 min's to Canada. It is a beautiful area! As some reviewers have said, the construction was in full swing of the new casino in front of the Hilton. The road directly in front of the hotel got new pavement on Friday or Saturday. However, we located the hotel easily and got great service from the valet parking. We chose to upgrade from the 22nd floor to the 31st floor and our view was spectacular! We could see both the American Falls and the Canadian Falls perfectly. The new casino blocks the view of Goat Island, but we walked the waterfront on each day and got great photos of Goat Island and of the falls. Because it's past tourist season, there were no crowds. The room was very clean with excellent amenities in the large bathroom with a whirlpool tub.
There were two TV's - one in the bedroom area and another in the sitting area with sofa, coffee table, and large desk. There were two windows, as if we were on a corner, for a better view of the area below. The maid service was prompt each morning and they came after we headed out at 8-9 am for breakfast. You can walk all over town - laterally to the Skylon tower and IMAX theater or downhill to the riverfront. The walk downhill (and uphill back) is steep. We spent just a little bit of time on Clifton Hill - gaudy but fun shops and museums.
We found cheap breakfasts there and avoided the Denny's since other reviewers on this site said Denny's was overpriced. We had dinner at Coco's (in the near-by Holiday Inn), pizza on Clifton Hill, and at the top-floor restaurant of the Hilton. The Hilton restaurant service was excellent. Dessert was almost better than the steaks we had. We had to try the pool and it was not crowded at all. The waterslide looked fun - and there's a cool/unusual side pool with a glass wall to the lobby!
It's warm in the pool area and it's weird to see people in the lobby, all bundled-up in their heavy coats! We bought drinks and snacks in the hotel shop each night to take to our room and it is a well-stocked store. At the falls, on the Canadian side, the Journey Beneath the Falls is well worth doing. The Maid of the Mist boat ride is closed for the season at this time, but most everything else is open. We drove to the rapids and rode an elevator down to walk and take pictures there.
We drove to the Aero car (open) but did not ride. After that, we saw the Butterfly Conservatory and flower clock (still beautiful at this time of year) and the Sir Adam Beck Power plant. The power plant tour was a fun, 45 minute-long, interior tour on hydroelectric power. We rode to the top of the Skylon tower - so windy! It is very close to the Hilton. We took some great photos from that high vantage point. We checked-out the casino in town once (not the new one, which is still under construction), briefly, but did not stay. There were busloads of people entering the casino on Friday and Saturday nights. We had a great lunch at The Secret Garden restaurant which is right by the Rainbow bridge. We highly recommend it. Each night, from our hotel room, we could see the lights displayed on the falls. Apparently, on Nov 22, they start their holiday light display. This is in town, around town, around the falls, etc. On the last day we were there, we visited the Amercian Falls side and their park. It was not crowded at all and the walkways were slippery with ice from the cold morning and mist from the falls. Three Sisters island is a great way to see the Niagara River a little higher-up from the falls and there are lots of walking paths.
We finished our trip with a visit to the small aquarium in Niagara Falls, NY. It's $6 or so for admission and is a neat place. We would visit the area again - maybe in deep winter to see the ice on the river and we would certainly stay at the Hilton again.

Subtle luxury depending on the room

by A TripAdvisor Member

We stayed at the Hilton on June 2003. The Hotel is modern with an above average luxury. Our experience did not started on the right foot. The assigned room smelled of cigarettes. The smell was horrendous! No view whatsoever. When I opened the curtains I was confused because all saw was white.... I was facing the plastic roof of the pool! No room should have such a dreadful view, not even an Internet rate one like ours!
However, I have to say that we were inmedietely moved to a really nice room with a little bit of a view of the American Falls. The room had more view and it was nice and clean. The hotel offers a really expensive tour of Niagara... don't take it. The regular tickets and the public transportation works perfect and is more than half the price!
The hotel has a closed in pool, mostly used by kids. The echo is terrible since it is enclosed and the smell of clorox is strong. All and all the hotel is comfortable and nice with some good views.

Forum Posts

Hilton Fallsview hotel to Amtrak Niagara Falls (NY) station

by california_dreaming

We are staying in the Hilton Fallsview hotel next month and after a couple of nights stay we are taking a train from Niagara Falls NY Amtrak station to New York. We are just wondering if it would be possible to walk from the hotel over the border to the station or if not what the best way to get there would be?

Thanks in advance

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 Hilton Niagara Falls

We've found that other people looking for this hotel also know it by these names:

Hilton Fallsview Niagara Falls
Niagra Falls Hilton
Niagara Falls Hilton
Hilton Fallsview Hotel Niagara Falls
Hilton Hotel Niagara Falls

Address: 6361 Fallsview Boulevard, Niagara Falls, Ontario, L2G 3V9, Canada