Michael's Inn By The Falls

I booked this hotel through a WagJag deal almost 2 months ago. The deal sounded very good, so I purchased 2 vouchers. The first reservation I made was for a later date than my second reservation.

The first voucher/stay, I received everything according to the deal, and the room was a Fallsview technically, with a balcony, as advertised.

The second stay (which was ironically booked previous to the first stay), my 2 children and I arrived at the hotel, checked in smoothly, and having stayed at this hotel on previous occasions, realized that the room was not the one advertised and paid for through the WagJag voucher.

Ironically, the night of this stay was not my preferred first option date. When I called the hotel over a month ago, I was told that the Fallsview room advertised were sold out for my preferred date of stay. I asked if I could use the voucher for a city view room instead, and was told "no, the voucher is for the fallview room, and it couldn't be used for reserving a city view room.

After seeing that the room that we were put into, was not the fallsview room as advertised, my kids and I went to the desk to inform the staff of this error. We were told that there were no fallsview of the rooms left available (despite the fact that the reservations was made at least 5 weeks previous, and confirmed through the hotel). Song and dance from the reception staff as to why no fallsview rooms.

Reception staff stated that for the inconvenience, they had inserted extra coupons for restaurants etc, into the arrival package. What a laugh. Having been here only 8 days ealrier, I didn't recieve anything extra this time compared to what arrived in my inserts 8 days previous. How many restuarants can a person actually visit for full meals in one overnight stay?? Basically, the additional vouchers are worthless, since I don't need to eat 3 or 4 dinners in one night.

At no time in the weeks leading up to my arrival, did the hotel have the courtesy to call me to inform me that my reservation expectations were being changed, despite the fact that they had my contact information.

The reception staff basically fed me a line of BS about any extras that they gave me, because the previous stay showed that these vouchers are the norm.

Never again will I stay at a hotel that basically does the "Bait and Switch" method of advertising and business in general.

Room Tip: They will only put you in a different room anyway, so why recommend??

We stayed one night and it was nice.
The location is indeed central and close to the falls and the rooms were nice and comfortable.

Unique Quality: Convenient location

Michael's is a little dated, but definitely worth the money, especially compared to other hotels in the area. The inn is conveniently located to everything. Parked our car and rarely used it again. Walking distance to everything!! Staff was very friendly and accommodating. The restaurant was actually reasonably priced compared to some of the places we at breakfast at. As I said, the place is really in need of updating, but it is very clean. I would definitely stay again.

I was really looking forward to a working holiday weekend and after seeing the reviews for this place was pretty excited about my getaway to the Falls.

The place advertises on booking that they 'have wi-fi throughout the entire hotel' yet this means only by one window in the lobby which doesn't even have the signal strength to be accessible. I think they are possibly using free wi-fi from another location. Now I know this may seem insignificant to some but I work as a computer programmer so when I can't get wi-fi I can't work remotely and chose this hotel especially because it was one that had wi-fi. When I spoke to the manager named Claudio about this, he chuckled and said he can't compensate me at all for this as he really didn't mean to advertise that. What a joke a discount off my bill at over 100 a night would have been better! These people have no clue about customer service at all!

Next thing we know the hot water in our room cuts off. Now again being a customer and working with clients myself I am aware that from time to time these things happen but what we would do in our business is reimburse our client for the inconvenience. But no, Claudio tells me it is 'out of his control', therefore not his problem, and 'if there was something really broken in your room' he might think about compensating me for it. What does he think running hot water is? A luxury item that I should be grateful for??

Don't come to this place they mislead people and then are extremely unhelpful

Worst hotel ever!

Unique Quality: Unique qualities would be the ability to totally disgust and offend a customer in under 5 minutes when said customer is actually trying to be reasonable.

3-diamond hotel is on River Road and is steps away from The Falls.

Room Cad 145-170 +taxes

Unique Quality: 5 min walk to falls and attractions - great central location. Wireless internet. Free parking.

Directions: Michael's Inn By the Falls is located across the street from the Niagara River in Niagara Falls, Ontario, Canada.
Three blocks from Casino Niagara
500 meters from Clifton Hill

The hotel was alright. We were 10-15 minutes of walking distance from the Falls.
The room did not have air conditioner though and it was pretty hot.
The swimming pool and hot tubs were very dirty..
Food was alright.

I cannot say enough great things about this hotel. We just arrived home today and the fact that I am looking for places on the internet to recommend this hotel says it all!
Affordable, location, location, location...and CLEAN! The building is in great shape. The pool and hot tub are outstanding. Sittng in the hot tub with a full view of Planet Hollywood and the Casino was great. We pretty much had the entire pool area to ourselves for 3 days as we went off season. We upgraded to Fallsview rooms when we arrived and we were not disappointed. The falls are down a little bit, and the bridge is before them, but the view was incredible regardless. The rooms are well decorated, and I cannot stress to you how clean they were. I would probably do cityview next time, I do not recommend ground floor, terrible access to the pool and overlooking a parking lot with no balcony.
The main tourist street, Clifton hill, is just a couple small blocks away...and I have stayed directly on that street previously. Micheals Inn is without a doubt much better for location. (unless you like chaos and noise) Very short walk to everything. Trust the reviews on this place, it is a sure best bet for your money.

Unique Quality: Some helpful information for you...do NOT eat close to tourist area. If possible go down Lundys Lane (by car) to Flying Saucer restaurant for breakfast and Mick and Angelos for supper is a must. They have something for everyone and goooood food and prices.
We did not eat at the hotel so I cannot comment on it but it smelled great!
We made the mistake of eating at Denny's for lunch one day and $15.99 for chicken fingers and fries, and not good ones either, is outrageous! $65 dollars later we learned our lesson.
Also bring a can of Static Guard. Sounds weird I know, but it must be the carpeting. My hair and clothing were a nightmare and I cannot tell you how many shocks I got over the course of our stay.

Directions: About 2 blocks from the Falls and all the crazy touristy places. Kitty corner to Planet Hollywood, the Casino, Hersheys store..mmmm.
Right across the road from Niagara Falls Aviary, Birds of the Lost Kingdom.

My family and I have stayed at Michael's Inn several times and have had a great time. Staff are great, rooms are clean and restaurant is very good. It is a rather long walk to the falls but if you don't want to stay in the noisy Clifton Hill section then this the perfect spot for you.