Pass on the Radisson Fallsview
We just stayed at the Radisson Fallsview August 4-7, 2005. While the price was right, I would not stay there again. Obviously, you get what you pay for. There were cigarette burns on the blanket on the bed. The lighting was poor (dim) and the overhead lights in our room were out for 2 days. The telephone was dirty. One of the couch cushions was torn, and the foam was protruding out quite a bit. I had an uneasy feeling in this room and did not look for problems, as I probably would have found some. Certain staff were terrific in going out of their way to meet speical requests, while others were not and would not even hold a door open when they saw you coming. The room service breakfast from Tony Roma's was okay (drinks served in paper cups a first for us). One pack of coffee (caf) was in room, instead of ususal caf and defac packs. Also, one bottle of water in room (instead of Radisson's usual two bottles). This hotel reminded me of the last time we stayed in a Best Western Hotel many, many years ago.
With view over the Falls
I stayed at the Radisson Hotel and was really happy with my choice. The rooms were great and I had a nice view over the Horseshoe Falls. I am not sure if all rooms have that view though, as the hotel is partly screened off from the falls by a neighbouring hotel.
The disadvantages: the awful smell of the pool as soon as you enter the lobby. Hahaha, so walk quickly to the elevators and don't stay there. Maybe another disadvantage is the distance to the falls. The hotel is located right 'above' the Horseshoe Falls, but there are no stairs climbing down the hill directly to the Falls. Instead you have to make a nice detour to get there. But having said that, I was really happy with my choice. I wouldn't mind staying here again.
We booked this hotel by surfing on the internet and comparing prices and offers on different dates and different hotels. And that is a good tip to do! There are lots of price differences in this area and they do make some great offers at times on hotel rooms. If you are not stuck on a specific date to visit Niagara Falls might really help lower your hotel costs. Being flexible is the way to find a great bargain through the internet.
borderline price gougine
We booked through Hotwire, originally for 1 night only.
First, they put us in THE WORST room in the entire hotel. It was on the first floor, as far away as possible from the entrance, where we had a lovely view of the trash dumpster and had to listen to the elevator traffic all night. This for over $100/night. I'd hate to see what they charge full price for that room.
Then, we were supposed to fly home to Orlando, but Hurricane Jeanne had closed all the airports. How did they react at the Radisson?
1. They shut off all our in room internet and phone service 2 hours before we were due to check out, so we had to use our cell phones to try and find out what was going on. Our cell phones that barely worked in Canada and charged huge roaming fees because we were outside of the USA.
2. I was having so much trouble with my phone that I went to the hotel concierge and asked for help. She tried the website, but it was crashing due to high traffic. She would not call for me and showed me a phone where I could pay full price and put it on my credit card.
3. When we found out we were stuck in Canada for the weekend, they forced us to upgrade and pay full price in order to stay there. They did not offer to help us find a room in town that we could afford. Since it was a busy weekend we couldn't find anything on our own, not knowing the area.
4. They charged us full charge for our room, all our phone calls home to see if we had someplace to come home to. Everything they could they charged for, and all full price. Knowing that we were stranded at the end of our vacation with no cash left, and knowing that we might not have a home to go back to when it was all over.
5. When they told me how much I had to pay for the upgrade, I decided to only do 1 night instead of 2, to try and find somewhere else for the second night. They wanted to charge us the full price for both. With our checkout materials the next day was a standard brochure offering a $59 rate to stay another night. After they were originally tellimg me the only way I could stay both nights was to pay full price.
6. As if all of this isn't enough, they also showed no concern for our situation. The only person who seemed to care at all that we were in this situation was the concierge. We were both sick with colds we had gotten on the earlier part of our vacation in New York, we were in a town we didn't know without money, and we didn't know what was going on at home. We didn't know what we would come back to, we had family, friends, pets we were worried about. No concern at all from any of them. Not even an insincere "I'm sorry to hear that."
All of this, to me, is inexcusable. I have worked in the hotel industry before, and this is not how you treat your guests. I will never stay at another Radisson again.
Could've been better
I booked this hotel off of Hotwire.com for about $62.00 a night. This was shown as a 3 1/2 star hotel on Hotwire, however, on Expedia and other websites it's only a 3 star. For this price, we had a great view of the parking lot. (I understand this was a low price). The room was very clean and it had everything you needed. The vallet service was OUTSTANDING! They warmed up our car for us and were very gracious with handling our luggage and opening doors. My complaints were this: The "Coffee Shop" in the hotel was poor. I asked for a nonfat mocha and they only had 2% milk, then they made my coffee from a powder mix. I admit, I had my hopes set on a Starbucks and this was a far cry from Starbucks. Every time I went to use the giftshop it was closed. One man who worked at the hotel actually told me to go across the street to another hotel because they had a better selection and were always open. The front desk staff was just okay. It seemed when I needed anything from them they had a "Sorry, but..." answer. You had to pay for parking $10.00 a night, and you had to pay for internet access, I believe that was another $10.95 a night. The fitness center is a closet with a treadmill and a bike. The pool is really small and offers no privacy from people walking outdoors or indoors. I got what I paid for. The location was fine. My husband and I had a great time visiting here but the Radisson didn't have much to do with it. For a romantic time I sugest the Minolta Ramada. We viewed their rooms and they were quaint and pretty and the view was to DIE FOR!!!! The front desk staff was really wonderful too! We'll be visiting them next time.
Wonderful Group Booking Experience!
I took a group of 37 adults, mostly married couples for an overnight in Niagara Falls recently. (March 5, 2005) After checking a number of hotels for group rates we found the radisson to offer a good rate and they were very responsive to my requests for info. We were able to book cityview for $99 a night Canadian and Fallsview for $140 per night Canadian. As requested, all couples got king sized beds and all were placed on higher floors. The bathrooms had slightly oversized tubs with jets along the bottom. Nice for a bubble bath! The rooms were clean and in good condition. Front desk staff was efficient and the valets were very helpful. Free parking and a comp driver room were both available for our bus driver.
Stayed at this hotel last March 24th for a night stay with the Romance Package... it wasn't as nice as I thought it would be... the room that we got was very small, maybe because they gave us an end/corner room. There was very little room to walk around inside the room... the furnitures looked like they're very old and the bed was hard with 3 little pillows on a king size bed. We got a room on the 12th floor and we didn't get a full fallsview at all eventhough we reserved a premium fallsview room. The Marriott hotel was blocking the full view of the falls. The $18 parking was really expensive in my opinion since we self parked our car in the hotel parking lot. We asked about the shuttle service that was supposed to be included and we were told that we have to go across to the Marriott and pay for the shuttle bus and was just advised that we just take a cab to the old Casino. The breakfast with the package was set, there wasn't a choice. The voucher that they give you states its for a breakfast of eggs/toast/2 pieces of bacon and potatoes that's it and there's a note that you can't use it for room service. The hallway to/from your room is very hot while the room is a bit on the cold side. The jacuzzi took a long time to fill and was a bit on the noisy side... also the air pressure in the jacuzzi wasn't all that good and the drain on the bottom bruised me on the knee and scraped my husband's. Overall, it was just an average hotel, nothing fancy.
The Radisson Hotel, Niagara Falls