Not Likely To Stay At Les Suites Again
I stayed at this hotel for 4 days, and have been to this hotel a number of times now, and continued to go there as the location is perfect (right near Byward Market, the Rideau Centre and loads of restaurants) and the room size is more than generous when compared to other hotels, given that you get a separate bedroom(s) and living area and a kitchen.
That being said, each year the service slips down further and this year was no exception. The front desk needs some serious changes as the majority of the staff do not have a professional customer service attitude. Guests are not provided with apologies when things go wrong, such as when my dry cleaning which was promised to be in my room by 5pm, turned out to be at the front desk the next morning and I was told if I wanted it, I had to come and get it.
The suite is okay, nothing special, a little tired looking, with very poor bed linens and hard pillows.
But the biggest issue by far was that I was unable to use the wireless internet connection in my room. The hotel uses a third-party provider, Data Valet, and when I spoke with their technician, I was told the router which serviced my room was faulty and he couldn't say when the router would be fixed. The front desk insisted that the router was working fine - which doesn't make sense if the technician already confirmed there was a problem. When I brought my laptop to the mezzaine floor and sat outside the business centre, I was able to quickly connect to the wireless router on that floor, which showed that my laptop was working fine. After 2 days of not being able to connect, I was provided with an ethernet hard-wire connection, which worked properly. I was told they couldn't provide this solution to me earlier as they didn't have sufficient hard-wire routers, but given the problems with the wireless, I think they ought to invest in several more.
I'm not sure if I will stay at this hotel again, even though I've used it for years. I don't want to have the same internet problems again, as it took so much of my time to sort out.
Decided to take my family to visit the Nations Capital this summer. Since we were going for two weeks I did some research and found that Les Suites Hotel offered what I was looking for. It was the perfect place. It provide a very clean, large and spacious room, complete with a full kitchen. The hotel staff were extremely friendly and assisted us every morning when trying to plan our daily trips. Ran into the General Manager once on the elevator who was more than accomidating. Overall a great trip which was enriched due to the excellent staff at the hotel. Would greatly recommend to anyone. I'm suppose to return this fall to Ottawa on business and I will for sure returning to Les Suites Hotel.
This is our third stay at Les Suites. We find the accommodation great value for the money paid. Where else would you get a two bedroom suite, full kitchen (stove, microwave, dishwasher, fridge etc.etc.) for the price of a regular room in another hotel? The suite even has a washer dryer, so would be perfect for families.
Many posters have complained about the hotel being dirty, but we had no problem with the standard of cleanliness. Maybe some people equate out of date furniture with cleanliness. The furniture in our room was up to date except the coffee table which was probably from the 70's/80's, but what does that matter?
Recent posters have also complained about the slow elevators. Yes they were slow at times, but there is a poster in the lobby apologizing for this due to renovations being done.
Dirty and Disappointing
At our check-in, the reservation that we had booked two months ago was lost. When it was finally found, it had been deleted by mistake. The service at the front-office was very slow.
We were checked into a dirty room. The front desk clerk apologized and gave us another room. This one was presumably clean: empty bear bottles in the room, cigarette buds on the balcony, half of the light bulbs were burnt and the cutlery and plates in the so-called fully equipped kitchenette were missing.
The location is great for touring the heart of Ottawa but the homeless shelter makes it uncomfortable to walk alone at night time.
Be prepared for looong waits for the lift
The suite was nice enough - spacious, ok furnishings - and the free wi-fi and laundry were both pluses. But one out of three lifts was out of order the whole time, and the other two were temperamental to say the least. On several occasions we had to wait more than 10 minutes for a lift, and other guests complained about waiting up to 30 minutes! For this reason alone I'd avoid it in future.
Montreal or Quebec or Both
Hi will be in Toronto for 5 days sight seeing etc and then on April 17 i will hire a car for 6 days so i was thinking on travelling up north to see Montreal and Quebec but i dont know if i have enough time to do it all? also can anyone tell me the sights i can find on the way or in the cities it self?
and as i will have a car can anybody reconmend places to stay which are not expensive as this is only part of my trip to Canada so have to watch the dollars
Re: Montreal or Quebec or Both
I have driven that route (starting from New Jersey) after crossing the border at Niagara Falls. My family stayed for 3 days in each of the city you plan to go, and I think it was just enough to take in the city sights...not much to see along the highway. For both Montreal and Quebec, the old city sections are charming and have a distinctly Parisian atmosphere. One must-see in Montreal is the St. Joseph oratory, a majestic structure on a hilltop, while in Quebec the Chateau Frontenac is sight to behold and marvel.
Re hotels, for Montreal you could check out Les Suites Labelle which is right in downtown and they have a secure basement parking. For Quebec, you may try the Comfort Inn website (comfortinn.com) to look for one; we stayed at the one at Beauport as you could park your car just outside the glass sliding door of your room(if you get one at the ground floor).
Hope this helps.
Re: Montreal or Quebec or Both
I actually like both of these French Canadian cities, but I wished I had more time to really explore Quebec. I found it much lovelier than Montreal. Do both if you can squeeze them into your schedule.
In Montreal, there are many tourist spots: St. Joseph's Oratory, Latin Quarter, Biodome, Montmorency Falls (just outside of the city), etc. In Quebec, definitely visit the charming old town among many other points of interest.
See website for additional tourist info/deals:
Goodluck & enjoy French Canada!
Re: Montreal or Quebec or Both
Hi! I think it is possible to visit both Montreal and Quebec City in 6 days as long as you're OK with only visiting the main sights. Of course, you first need to take into account the time you'll be spending on the road (it takes about 8h to drive from Toronto to Quebec City). There are some cities you could visit along the way (Kingston is nice, so is Ottawa) but that would only take up more of your time.
If you only have a couple of days to spend in Quebec City, I would suggest spending it all in the old city, as it's already been suggested. I can also recommend one budget hotel that's located a 15-min car or bus drive away from the old city: Hotel Universel (http://www.hoteluniversel.qc.ca). It's not exactly new, but the rooms are clean and comfortable, it's located in a nice area and it's much cheaper than staying downtown.
Hope this helps you make a decision, have a great time in Canada!