Best Western Downtown Sudbury

151 Larch Street, Sudbury, Ontario, P3E 1C3, Canada
#2
Rank 2 of 29 hotels
in Sudbury
Terrible (1.0 out of 5.0) 1 review
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Unprofessional is an understatement

Terrible (1.0 of 5.0 stars)
by written on September 18, 2012

During a work trip, all Sudbury hotels were booked, but we ended up checking at the best western to see if they had any cancellations.

They were full up. But the girl working the counter , Jayme, fairly new. But amazing service. Called every hotel in the area for me and my associate to try and find us a room. After 15 minutes, a man came in who's booking had been mixed up, and booked him two rooms by accident when he needed one. He cancelled the other one and she promptly registered us in it. Being two men in a room we planned to get a cott. Another man, unhappy with the presidential suites price after the first night, was at the counter when we were trying to change his room, or Lower the price. Being a bigger room, we offered him our $119 dollar room, I had already signed for, in trade for his $225 dollar room as long as we could keep it for the two nights we would be in town. He agreed and jayme said it was no problem to change it after checking with her manager, Vina. We traded our rooms, and the paper work was to be processed in the morning.

The next day while onsite working, the manager vina called us to say that she had removed our belongings from our room and we would not have our room for the remaining night. And that I would be getting charged the full $249 for the room, instead of the agreed $225. Processing it on my visa, with paperwork for our $119 room we had signed for but not stayed in. The change wAs occurring because the man had changed his mind and instead of checking out as he agreed with the hotel he was going to, he wanted his room back. Which all of us had agreed I would have for the two nights as negotiated.

My associate was forced to halt work and leave site to go deal with vina. Upon arrival, he saw our belongings mixed and crumpled, loosely thrown into each others bags, ALONG WITH FOOD FROM THE FRIDGE in my bag. All our things tossed on the floor of her office. She was extremely unprofessional with him, trying to pawn it off as being our fault that the other man had changed his mind. After working with her awhile he finally gained our room and agreed deal back. And sorting and placing our things back in our room. Upon my arrival at the hotel, vina rolled her eyes at us and turned at the desk as we got on the elevator with a limited greeting.

Based of this experience I would never recommend a stay here. Based solely off the manager Vina's unprofessionalism, rudeness and her utter disregard for the experience of her occupants.

Unique Quality: The other employee we had dealt with jayme, was absolutely amazing. Tending multiple clients ensuring they were all taken care of, and going the extra mile to make sure everyone was happy with their stay. Despite vina leaving her alone, after a month of employment at the hotel, on 2 nights where the hotel was entirely booked, for vacation.

Directions: Downtown

Nearby Best Western Downtown Sudbury

Best Western Downtown Sudbury

We've found that other people looking for this hotel also know it by these names:

  • Best Western Sudbury
  • Sudbury Best Western
  • Best Western Downtown Sudbury Centreville Hotel Sudbury

Address: 151 Larch Street, Sudbury, Ontario, P3E 1C3, Canada

Amenities at Best Western Downtown Sudbury

  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Pets Allowed
  • Continental Breakfast
  • Free High Speed Internet

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