Best Western Downtown Sudbury

151 Larch Street, Sudbury, Ontario, P3E 1C3, Canada

1 Review

Best Western Downtown Sudbury Centreville
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79%

Satisfaction Average
Excellent
33%
55
Very Good
25%
43
Average
21%
35
Poor
10%
18
Terrible
9%
15

N/A

Value Score No Data

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Good For Solo
  • Families39
  • Couples45
  • Solo90
  • Business71
  • Unprofessional is an understatement

    by

    During a work trip, all Sudbury hotels were booked, but we ended up checking at the best western to see if they had any cancellations.

    They were full up. But the girl working the counter , Jayme, fairly new. But amazing service. Called every hotel in the area for me and my associate to try and find us a room. After 15 minutes, a man came in who's booking had been mixed up, and booked him two rooms by accident when he needed one. He cancelled the other one and she promptly registered us in it. Being two men in a room we planned to get a cott. Another man, unhappy with the presidential suites price after the first night, was at the counter when we were trying to change his room, or Lower the price. Being a bigger room, we offered him our $119 dollar room, I had already signed for, in trade for his $225 dollar room as long as we could keep it for the two nights we would be in town. He agreed and jayme said it was no problem to change it after checking with her manager, Vina. We traded our rooms, and the paper work was to be processed in the morning.

    The next day while onsite working, the manager vina called us to say that she had removed our belongings from our room and we would not have our room for the remaining night. And that I would be getting charged the full $249 for the room, instead of the agreed $225. Processing it on my visa, with paperwork for our $119 room we had signed for but not stayed in. The change wAs occurring because the man had changed his mind and instead of checking out as he agreed with the hotel he was going to, he wanted his room back. Which all of us had agreed I would have for the two nights as negotiated.

    My associate was forced to halt work and leave site to go deal with vina. Upon arrival, he saw our belongings mixed and crumpled, loosely thrown into each others bags, ALONG WITH FOOD FROM THE FRIDGE in my bag. All our things tossed on the floor of her office. She was extremely unprofessional with him, trying to pawn it off as being our fault that the other man had changed his mind. After working with her awhile he finally gained our room and agreed deal back. And sorting and placing our things back in our room. Upon my arrival at the hotel, vina rolled her eyes at us and turned at the desk as we got on the elevator with a limited greeting.

    Based of this experience I would never recommend a stay here. Based solely off the manager Vina's unprofessionalism, rudeness and her utter disregard for the experience of her occupants.

    Unique Quality: The other employee we had dealt with jayme, was absolutely amazing. Tending multiple clients ensuring they were all taken care of, and going the extra mile to make sure everyone was happy with their stay. Despite vina leaving her alone, after a month of employment at the hotel, on 2 nights where the hotel was entirely booked, for vacation.

    Directions: Downtown

More about Sudbury

Photos

Hotel RoomHotel Room

Sudbury skyline 1985Sudbury skyline 1985

map showing were sudbury ismap showing were sudbury is

Notre Dame Ave.Notre Dame Ave.

Travel Tips for Sudbury

A bilingual city. French and...

by Simonneeddy

A bilingual city. French and English. Many great schools and Universities for which it is noted. They are both French and English. 'SCIENCE NORTH' is a world class science center. It is the biggest tourist attraction in Northern Ontario. It is situated on the lake . WEB SITE---http://www.city.greatersudbury.on.ca

Regular things to do while staying in Sudbury

by marissa.

"La Renaissance European Day Spa & Lounge"

La Renaissance European Day Spa and Lounge offers two facilities in Sudbury. The day spa in downtown is a full-service health spa with a range of body care, facial and massage treatments and packages while La Renaissance Studio in South Sudbury is a manicure and pedicure lounge also offering waxing, tinting and make-up services. Both are open Tuesday through Saturday.

Address: 283 Cedar St. | Sudbury, ON | P3B 1M8
Tel: 1 705 675-2333

"Go-cart racing !"

Sudbury Kartways features a go-cart race track and club, batting cages and an 18-hole mini golf course. The facilities are open daily until midnight.

Address: 842 Notre Dame Ave. | Sudbury, ON
Tel: 1 705 566-9266

For more information:
http://www.sudburykartclub.com/

"Cycling !"

Wild Women Expeditions is an all-women outdoor adventure company based in Northern Ontario. Offering an array of paddling, hiking, cycling and mountain biking trips and tours across Canada, women of any age can join a summer adventure or retreat that explores the Canadian wilderness.

Address: . | Sudbury, ON | P3E 4N5
Tel: 1 705 866-1260

For more information visit:
http://www.wildwomenexp.com/cycling.html

the greater city of Sudbury!

by humish

"Things to do in Sudbury."

There are many things to do in Sudbury such as go carting in the spring, and summer time, also there is the theater which is open all year round and shows great new films that come out every week. There is also a big mall with different stores in the mall. I also do some visiting when i go there for the weekend or the week days.

More than the World's nickel capital!

by jon_and_may

We moved up to Sudbury in October 2003. I must admit there was very little for us to be excited about. We had an impression that Sudbury was a blue-collar town known only for its nickel mines and blackened terrain. But once we finally made our way up there from Toronto, we were amazed to find a vibrant city with a strong sense of community and environmental consciousness.

More information forthcoming!

Comments

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 Best Western Downtown Sudbury

We've found that other people looking for this hotel also know it by these names:

Best Western Sudbury
Sudbury Best Western
Best Western Downtown Sudbury Centreville Hotel Sudbury

Address: 151 Larch Street, Sudbury, Ontario, P3E 1C3, Canada