Great Location
by TripAdvisor Member Jcaan
Visited for a weekend for my wife's birthday.
THE GOOD.
Attached to the Eaton Center
Large, clean room
Nice breakfast
THE BAD
Rooms close to the vending machine will more than likely be very noisy. We were initially assigned a room close to it, and you could hear the ice machine motor down the hall. There are two hallways in a "V" pattern, ask for the hallway that does not have the ice machine.
My wife stays at the Marriott for business a few times per year. Her travel profile specifies a room on the highest available floor, away from the vending/ice machine and elevator. We were given a low floor. We asked for a higher floor and were given one. Before we got to the room we heard the ice machine motor. We immediately went back down to change the room, which they did. Why ask frequent visitors to create a profile then not use it.
You have to pay for internet access. I was not going to pay for it so I didn't pay much attention to the billing information, but I think it's billed from noon to noon, as opposed to 24 hours. Seemed odd.
A nice hotel for the price I paid!
by A TripAdvisor Member
I recently stayed at the Marriott Eaton Centre for labor day weekend. I booked this totally last minute, 2 days prior to be exact. I called many hotels in Toronto and they all seemed expensive so I booked on Priceline and was given this hotel in the downtown area. The hotel cost me $85 US a night plus tax. This was a total bargain considering I called the hotel and their rate with them directly was more than double!! I could not believe I got such a good deal. Kudos to priceline. I will use them in the future..
This hotel was very convenient to downtown Toronto. The room was a typical Marriott, clean and comfortable. The bathroom was fairly spacious as well. The lobby was nice, as was the other public areas. The fitness center was extremely tiny, probably half the size of one of their rooms. I found it quite usless unless you wanted to just to cardio. The staff was friendly, but the concierge recommendations for dinner sucked. Do your own research before you go or talk to the residents.
All in all, the hotel was fine. It suited its purpose. I wanted to be near the gay village, but it was about a 15 minute walk away, 5 by cab. If you want a hotel closest to it, stay at the Courtyard by Marriott. It was the closest name brand hotel to the village. I don't know what their rates are directly, but probably not so cheap. Toronto has many hotels to choose from, so go out there and look for a deal like I did. Make sure to visit the CN tower and Casa Loma. Both great tourist attractions.
Just okay
by TripAdvisor Member sherry68
I don't know why this hotel is rated so highly. I picked it based on the reviews for a one night theatre/restaurant/hotel package. For the other three nights in Toronto I gambled on Hotwire for a 4* hotel ($88) and was given the Intercontinental on Front Street. There is no comparison between the two. The beds at the Mariott were uncomfortable and the sheets felt like sandpaper (compared to our previous three nights at the Intercontinental).The room was much smaller and less attractive. The hotel is adequate, clean, and deserving of 3*. Yes there is a pool, relatively small and shallow throughout; but my daughter did get to swim. No complaints about the staff. I am not sure what is particularly desirable about the location. It is adjacent to the huge mall and in a busy downtown area; not walking distance to the theatre, waterfront, skydome, or CN tower.
Great time
by TripAdvisor Member Hamiltontraveller
We spent just one night at the Marriott Eaton Centre last weekend while our kids were away at an overnight camp.
We took a one night package that included parking and breakfast. We arrived at the hotel at 10:30 a.m. to park, do some shopping and stroll around and found the room was ready!
We had a king room, a comfortable bed with many comfy pillows, a nice full-size sofa, large T.V. with many channels. There was a desk and office chair and coffee table. The furniture was all exceptional quality, the carpet looked brand new. We had a big window which overlooked some demolition next door and some cityscape. It was nice and bright. the bathroom was well equipped, pretty standard. We requested an upper floor and got the 17th.
We asked for a fridge and bathrobes and they were delivered right away. We had the feeling they would do almost anything for you. (We asked for wine glasses and a corkscrew that evening and again no problem).The room was very quiet, the ice machine was at the very end of a hallway, so the previous reviewer must have been right beside it to notice the noise.
We had their breakfast buffet the next morning, I'm glad we had the package, it was $19 a person otherwise. It was wonderful. Fresh made waffles, eggsand omlettes, hot dishes, fresh fruit, yogarts, pastries, everything you could imaging in a nice bright setting off the lobby.
We looked at the pool and hottub on the 18th floor, nice view but we didn't use it.
As has been said, the location is ideal, nice to stroll down Younge Street or do the Eaton Centre.
We had in and out priviliges with the parking but didn't move the car. The package included parking for our stay with was more than a 24 hour period, so that worked out great.
We would recommend this hotel. We checked out the Delta Chelsea down the street and found it very bussling, probably better for families though. We looked at one of their "signature rooms" and found it didn't compare at all to the Marriott's quality. The Marriott had more of a "classy" feel to it.
Never again
by A TripAdvisor Member
The last time my husband and I stayed in Toronto we had made reservations with Marriott because of their reputation and our past experiences with the chain.
Never again! We arrived at the Marriott Eaton-Centre (albeit somewhat late, around 8pm) only to find out the hotel was SOLD OUT, and we didn't have a room! (We had guaranteed our reservation, but apparently this didn't matter).
The hotel sent us to the nearby Courtyard By Marriott, which, if you are familiar with Marriott's is their "next step down" type of Hotel. We enjoyed our stay there, but were put off by not being where we originaly had a confirmed reservation, right by the Eaton Centre. This other Marriott was a 10 minutes or so walk to the mall.
The thing that bothered both my husband and I the most was that the Front Desk attendants seemed fake. They said sorry, but it was sing-songy and rehearsed and we both felt like they really didn't care about us and our frustration. I recommend booking elsewhere, we sure will.
Save yourself the frustration and just book with the Courtyard by Marriott right away!
Overbooked, always oversold
by A TripAdvisor Member
The other review is correct.
I have twice been booked at this hotel only to arrive and find that they are overbooked, and moving me to another hotel.
The first time I agreed and was put up in the Marriott on Bloor Street, the second time I was going to be sent to the Courtyard, but I faught it enough I guess they relented... I ended up staying here.
Reserve somewhere else, unless you want to fight with the Front Desk staff, who aren't very empathetic.
This hotel has a major overbooking policy and someone needs to examine this as it is not in the best interests of its clients. Good thing the other two Marriotts are good back-ups for them!
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