Embassy Suites Montreal

208 Saint Antoine Ouest, Montreal, H2Y 0A6, Canada
#18 of 443 hotels in Montreal
Pleasant (2.5 out of 5.0) 3 reviews
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worst service ever

by written on January 1, 2013

hi i stayed at your hotel from dec 30 2012 to jan 1 2013 room number 613. This hotel is the byfar the worst hotel in service your management is really unorginized and i felt really uncomfortable also the heating didnt work and there was blood on the sheets.i got new years tickets and i recievdd fake ones..... im never gonna return to this hotel again

Five star hotel with a one star toilet

Terrible (1.0 of 5.0 stars)
by written on July 5, 2011

Stayed at the Embassy Suites for four days and ended up using the toilet in the lobby every day! The reason: because maintenance and front desk staff were incompetent at handling our issue - a toilet that wouldn't flush, would clog up, and overflow without fail. We called the front desk multiple times a day, only to get a snippy agent that would hang up as soon as a complaint was uttered. Luckily, they'd send a maintenance guy with a plunger to do the dog-and-pony show, leaving us with a lingering bathroom disaster. Finally, on the last night, after serious complaints for days, a maintenance guy spent over an hour taking a toilet apart. Glad we watched that romantic ritual! No surprise - he failed to find any issues which meant we were finally offered a new room at the end of our stay. Too little too late! Best of all, they treated us like idiots and came up with excuses like "our sewage system is complex, hence why you are having issues." Really? It’s a toilet in 2011! Finally, upon checkout we asked for compensation. They offered us a generous 25% off OUR LAST NIGHT’S STAY! My advice – don’t pay a penny for this dump.

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Sweet Suites

Great (4.0 of 5.0 stars)
by written on November 15, 2009

The Embassy Suites is owned by Hilton and as such, you get Hilton quality and service. I've read other reviews of this hotel elsewhere, not always flattering but our experience was top notch. The location is excellent. The staff were always prompt and friendly and very helpful. It's within walking distance of quite a lot of what you would want to do and see in Montreal and is right around the corner from the historic Old Montreal area. Notre Dame Basilica is practically out the back door!

The hotel is a suite hotel though they do have non-suite rooms as well. Some suites have two queen size beds, or one king. The deluxe suites have a fireplace. All suites have a kitchenette with a sink, microwave, full size fridge and a dishwasher. The only drawback is the kitchen is not equipped. You must call and ask for dishes and cutlery and ask for the dishwasher to be unlocked. Bring your own dish washing gear as well. We didn't do any cooking in the suite, just used the microwave to reheat some things and kept cold drinks, snacks and milk in the fridge. The other odd thing was that the coffee maker is not the coffee pot type. It makes two cups of coffee and the cups provided are paper cups. We just brought some coffee mugs up from the dining room after breakfast and used those instead.

The suites have the bed in a separate small room, that can be closed off by sliding doors. There are two lcd televisions, one in the living area and one in the bedroom. The bathroom is lovely and large and the tub is deep and has jacuzzi jets. The living area has a sofa bed and two chairs and there are two tall chairs at the wet bar counter. We had a corner suite so we had windows on two sides and it was nice and bright. They also have enormous 2 bedroom executive suites available.

We ordered room service one night and found the price pretty reasonable for that sort of thing. The service was prompt and pleasant. We also asked for a corkscrew one night and didn't have to wait all that long for that either. Your mileage may vary. November is not a busy time of the year. The concierge was very helpful booking us a city tour and recommending a good restaurant (although, unfortunately, it was closed when we got there. It only opened for lunch two days a week and that was one of the days!) There is a small business centre available to guests for free that has two computers with internet access (some social networking sites are blocked, however, for security reasons).

While they do have a dining room, they have a limited menu for lunch and dinner. You are so close to quite a few restaurants that you are spoiled for choice and there are far better places to eat!

Unique Quality: The hotel room price includes breakfast, full cooked or cold. You can have your eggs cooked any way you like, just gather omelette ingredients in a small dish and hand them to the chef or ask the chef for eggs your way. Coffee (a bit weak) and tea and juice is at the bar. The restaurant is in the hotel lobby and is open to the lobby, not behind walls in a separate room. The bar is at the end of the restaurant area. The hotel room also includes two free drinks vouchers per adult for a happy hour or two every night.

There is free wi-fi in the lobby/restaurant area and wireless is available in the rooms but you need a login from reception to access that. A couple of times i left my iPod connected to the lobby wifi and it was still working in the room but other times it wanted a password in the suite. Ah well.

The hotel is right across the street from Palais du Congres (convention centre) and a Metro station (Place d'Armes). They have a coin laundry room available for guests on one of the parking levels (parking isn't free, however, and the parking garage is a bit grim). They do allow small pets.

Directions: Directly across from the Palais du Congress, convention centre.

Nearby Embassy Suites Montreal

Embassy Suites Montreal

We've found that other people looking for this hotel also know it by these names:

  • Montreal Embassy Suites
  • Embassy Suites Montreal Hotel Montreal

Address: 208 Saint Antoine Ouest, Montreal, H2Y 0A6, Canada

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Amenities at Embassy Suites Montreal

  • Restaurant
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Continental Breakfast
  • Shuttle Service
  • Free High Speed Internet
  • Kitchenette
  • Suites
  • Bar / Lounge

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