We've stayed in two different types of room, which were all decorated similarly, warm-toned wallpaper, medium wood furniture. The cheaper room we stayed in once was smaller, and lacked a second bed. Our daughter grumbled the tiniest bit about the fold-out, but Quebec in winter is too much of an adventure for even a teenager to complain much.
This past winter we got a room facing Rue St. Jean, which we liked. It's a lively street and we had a nice view. But there is some noise, especially on busy Carnaval nights when plastic trumpets can be heard. The other two times we had rooms that faced away from the street, specifically overlooking the uninteresting metal-clad roof of a church. I've read complaints about this hotel that mentioned a poor view, but if you want to be in the center of an old city like Quebec, you simply will not be in a high-rise hotel (except at the Frontenac) where every room has an unimpeded view. I would take a central location like this over one out on the Grand Allee anytime. It's not a resort, after all, we're there to see the city, not lay around indoors.
Two of those times we arrived by car. We left the car in the garage that is attached to the hotel. The bellhops took our luggage from there, and brought it back down to the garage when we checked out.
The staff was efficient and pleasant. They let us try out our middling French on them and stepped in with excellent English if there was an impasse.
There's a tiny, unusually shaped pol in the basement. There's really no adult swimming to be done in it, but it's good for kids to splash around in after a day of sightseeing. The locker room facilities are new and quite excellent.
There are two restaurants, the St. James (pub) and the Table de Manoir. The St. James was OK and certainly convenient, but there are so many restaurants within steps of the hotel that we didn't eat there very much. We never tried the (pricier) Table de Manoir.
