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What service, what comfort, what great pricing!
We just returned from 8 days at the Emporio Reforma Hotel. Our junior suite was spotless, extremely comfortable (thanks in no small measure to a fantastic king-sized bed) and ready for us when we arrive tired from the airport and Mexico City's famous traffic.
The tiniest detail, that of some cold, over-cooked pasta in their restaurant, was addressed immediately by first the Executive Chef Sr. Pable Hildebrando and later by Ing. Héctor A. Villa Saenz, General Director of the Mexico City location. We were sent baskets and plates of fresh fruit as a gesture of their sincerity.
Special thanks should go to bell-captains Carlos (day) and Arturo (night), who provided service beyond the call of duty. I am somewhat handicapped and my every whim was met. They were my legs whenever I wanted to buy last minute tequila as gifts (there is a very good liquor store a block and a half from the back entrance to the store) and large bottles of water late at night.
We had booked three suites for a family wedding and reunion and all were more than satisfactory. My brother-in-law, who does a great deal of business travel each year, commented that this hotel provided all the comfort and services one would find in first-class establishments (for a fraction of the price) around the United States and Europe.
Would we return? It's our fifth trip to this property and are looking forward to a return visit next March, 2008.
Kudos to all the management and staff of the Emporio Hotel Reforma! ¡Gracias amigos!
