More about Pueblo Bonito Pacifica Holistic Retreat And Spa
Pacifica Perfect for A Quiet Relaxing Vacation
We stayed for one week at the Pueblo Bonito Pacifica the week of Thanksgiving. I initially wanted to stay at the Marquis on the Corridor but my husband convinced me that this was the place for us for two reasons. No kids under 16 allowed and we also received a promotional price (timeshare of course) which made the decision to stay there a bit easier for me. Although we had some problems while we were there, my overall impression of the place was very positive.
Positive comments: Beautiful lobby and surroundings within the hotel property, quiet place even though the hotel was full, no problem getting lounge chairs any time of the day (although they need to consider buying pads for the chairs as they were not very comfortable), beautiful beach (although cannot swim in it which was ok with me not my husband), nice staff who really tries to be helpful (although not always successful in resolving our unique problems), great main restaurant(especially for dinner and breakfast).
Negatives: Fitness room is on the "basement" floor, therefore, no windows or views of ocean, etc., fitness center required a $15 fee unless you have a Spa treatment that day, our room had a horrible smell that although they tried to find the problem they never were able to (pretty awful smell but once doors were open for 10 minutes or so, smell basically went away). Since they were full we couldn't move to another room. No coffee maker in room. However, since I read this in another review, we brought our own.
Since we had a "promotional" deal, we had to sit through a timeshare presentation. As far as timeshares go, the Pueblo Bonito Sunset is by far one of the best I have seen. However, still not worth it for us to buy one. The Sunset is just up the road (need to drive or take a shuttle) and offers additional restaurants if you get tired of the one nice restaurant at the Pacifica. We heard that Frida's at the Sunset is a very good place for dinner (romantic) but be prepared to spend your $$$$. In fact, Cabo in general is pretty expensive as far as Mexico goes.
As for other restaurants in Cabo, we dined at the "Restaurant" which is at the Las Ventanas Spa and Resort and were not impressed. Although expensive, we wouldn't have minded the cost if the food was worthy which it was not. Next time I will try Aqua's at the Palmilla or the restaurant at the Esperanza if we are celebrating a special event as we were this time. We had a good meal at Brazil (if you love meat, this is the place for you), enjoyed Edith's for the Mexician atmosphere, food was just ok. Ponchos is suppose to be great but we didn't get a chance to get there. We will try this place next time. Great Japanese restaurant called Nick San. Everyone we talked to as while as ourselves had a great meal there and it seemed to always be packed.
Overall, we would definitely go back to the Pacifica and pay the normal current rate and hopefully get a non smelly room. However, the entire area surrounding this resort has been bought by the Bonito owners and there are long-range plans to build two golf courses, many more hotels, residential homes, shopping, etc. I love the area now but for us, once the area gets built up, the charm of the area will diminish.
Attractive concept…. Two clienteles….. Mixed message……. Confusing execution
My wife and I spent five nights at Pueblo Bonito Pacifica, and came away confused. We were impressed with all of the elements in place to make this a comfortable, upmarket resort, or holistic retreat, as they advertise.
On the other hand, they are running a large side operation as a marketing tool to sell timeshares…… In fact, maybe the timeshare sales are the main operation, and the true luxury hotel is the sideline. We came for, and paid for, the luxury part, and had to suffer the timeshare portion.
Based upon checking what was available in Cabo, we selected the Pacifica based upon the positive reviews in Tripadvisor. There were a few warning signs in some of the comments, and a visitor would be wise to pay attention to them.
But, it really all comes down to whether you are willing to pay top dollar for a seamlessly upscale experience, or are looking for a bargain by showing interest in purchasing a timeshare.
Here is what the Pacifica offers to everyone, aspects which make it a beautiful five star retreat:
• Well designed and executed property with a minimalist effect, and an abundance of clever and appealing touches throughout.
• Excellent amenities, such as multiple pools, spa, fitness center, restaurants, deli, small gift shop with grocery essentials, high speed internet, and satellite TV.
• No kids! What a wonderful idea.
• A staff which seems genuinely friendly and customer-oriented, for the most part.
• List prices for rooms, food, and services which would be top of the market even in the U.S.
But,if you are paying full price for a two-room suite (over $400/night with taxes), you would not be impressed with:
• Seeing the timeshare crowd with highly reduced rooms, discounted food, discounted services, etc. (We didn’t come to sit through sales pitches, we came to relax.)
• Having to pay US $15/day per person just to use the fitness center.
• Suffering through the previously mentioned loud background music everywhere in the resort, with everything from pleasant and inoffensive to strange (Moby at full blast) and bizarre (instrumental version of James Brown’s “It’s your thing”).
• Needing to call the front desk on two nights to ask them to turn down the music at the bar, which we could hear from our room. (One time was after midnight.)
• Getting very inconsistent service from the staff members, suggesting either uneven training or changing standards, or both.
So, please, consider the Pacifica, because it has potential. And, if you can get a good deal, and want to sit through sales pitches for timeshares, you may be very happy there.
However, if you feel that paying top dollar now and then should deliver a consistent experience without nickel and dimeing, and without crass commercialism, then you may well be very disappointed in this resort.
Beautiful and serene
We changed our planned three day trip to Todos Santos to include a day at Pueblo Bonito Pacifica. A year ago we viewed the resort while under construction from a fishing charter. The development seemed somewhat remote and the location quite barren. The reviews on this site were very good, however, and we wanted to explore further. We checked in at Pacifica about 6:30 PM and unfortunately missed the sunset. The lighting and water effects at reception are amazing. You will look far to find a more serene and beautiful lobby. Reception was smooth and efficient and there was the added surprise of a complimentary upgrade to a suite. No advance time share commitments, we simply booked a regular room several months ago at a good rate. The rooms are beautifully done and embrace the resort's minimalist zen like earth, air, water and fire theme. We explained that because of our limited stay we wanted to enjoy the resort and not go off to timeshare presentations at Pueblo Bonito Sunset Beach and there was no pressure to do so.
Pacifica has beautiful architecture and they have really moved up the bar as to what can be done with good design. If you want "action" this is not the place for you. If you want immediate decompression from a busy schedule this may be your spot. Service at the lobby and reception is excellent. Perhaps a little slower at the pool bar but just slow down yourself, it's the reason you would stay there. The main restaurant, Siempre is beautifully laid out and serves food as good or better than you will find at the better restaurants in major North American cities. A nice touch is the swimming pool which curves around outside of the restaurant. Prices are not inexpensive but the value is there. You may wish to enjoy a leisurely breakfast at Pacifica and seek out some of the great restaurants in town instead.
We had our own car so transportation was not a problem. The drive to and from the resort is quite spectacular. Having a car would be a good choice rather than relying on taxis or shuttles. On balance we would recommend Pacifica for those seeking relaxation. We like Solmar Suites (older and quite different), among others, for the same reasons and would probably still choose it along with the Pacifica.
Most relaxing vacation ever!
After reading some reviews, we decided to give this relatively new hotel a try. The Pueblo Bonito Pacifica was just what we needed. It was very serene and beautiful - from the minute you walk into the lobby. The hotel was supposedly full, but we never felt like it was crowded at all. There was plenty of room each day around the beautiful well laid out pools. I think the most amazing part of staying here was just the incredible views from all parts of the hotel - from the doors outside the lobby, the pools, the beach and even our balcony. The staff was very friendly and helpful. After I gave my name and room number to the hostess at the main restaurant our first morning there, she greeted me each day by my name. This is Mexico and things do move at a slower pace, so do not expect the speed of service you would at home. Relax - you are on vacation! On the weekend, the restaurant gave out mini newspapers at breakfast so that you can keep up with the latest news which I thought was very nice. The food is very good and we thought the prices were reasonable. I was shocked at the individual who pointed out no Starbucks as a bad thing. I love my Starbies as much as the next person, but come on!!! We got massages at the spa and I have to say, this was one of the best massages I have ever gotten. I went with the stone massage which was a bit pricey, but well worth it. My boyfriend usually says most massages are not strong enough and he said his was perfect! We were not disappointed by not being able to go into the ocean here since we knew that before we went. The beach is wonderful to walk on and is covered with many pretty shells. It is also an ideal place to watch the sunset.
Based on the reviews we read, we decided to rent a car which really gave us the freedom to come and go as we wanted. We were only in Cabo for 3.5 days and spend the majority of time at the resort enjoying the serenity of the hotel. For some fun, we went to the Giggling Marlin for dinner one night and enjoyed the entertainment. You should also head out to Los Arcos (boat ride was setup by the very helpful concierge) for some amazing views and to see the partying that goes on at Medano Beach. We enjoyed a lunch there with the sand between our toes at the Mango Deck.
This was not a cheap holiday, but this is not a cheap hotel in the least - amazing location, beautiful grounds and rooms, friendly staff and good food. We had such an incredible relaxing stay here that we will definitely return!
Absolutely Fantastic Service and Beauty
The hotel management must be reading the reviews on Trip Advisor, because almost everything that previous reviewers mentioned as irritants had been fixed or addressed when we arrived. We stayed for 7 nights in a regular room, not a suite. The room was comfortable, but small for the rack rate. If you want to spend time relaxing in your room, then go for a suite. (Full disclosure: we went on an invitation that included a $299 per couple for 7 nights deal as well as discounts on selected services.) The service was excellent. The shuttle service has been expanded to twice per hour. Several people made friends and shared taxis or rented cars, since this resort is outside town. We talked with people who took taxis to San Lucas from the "corridor" or from San Juan, and they paid much more. If you don't want to time your leaving to coincide with the shuttle and you don't want to pay for a taxi, then choose a resort located in the crowded, noisy center of town. We thought the serenity of coming "home" to Pacifica and leaving the party scene back in town was worth the cost of the taxi. If you want to party and dance and haggle with the beach vendors, choose another resort, since this one is quiet, serene and absolutely the most relaxing hotel I have ever visited. We had no waits at any restaurant. In fact, we usually had two or three waiters nearby, refilling coffee cups or water. The food prices at the hotel are very high, but are comparable to all of the finer resorts in Cabo. We ate at local restaurants in town that were just as high and not as good. We did find the best value was the lower-priced cafe at the Sunset Beach. We were greeted by name at the pool and at the restaurant and the service only slowed a little at peak times in early afternoon when almost all of the lanai chairs were filled. We were disappointed that the wine bar which advertised tapas did not serve them after 6 p.m. Tapas are generally served in most places as a light evening meal. We are used to eating a larger noon meal and eating light in the evening, but this hotel and all of the Pueblo Bonito resorts followed the American tradition of a light lunch and heavy evening meals. Since the resort defines itself as a "Spa", it was surprising to find an extra $15 per day usage fee for the gym or any wet area. That fee was waved if you received a massage or treatment. The gym and equipment were appropriate for the size of the hotel , but there could have been more scheduled activities and training offered. There were lighted tennis courts, but the golf courses are in the process of being built. If you want to swim in ocean water, take the shuttle to the Rose and you have full privleges at this or other Pueblo Bonito resorts in Cabo. We liked the atmosphere at the Pueblo Bonito San Lucas or the "Blanco" as the locals call it, which is just next door to the Rose. The beach service was excellent. Many people we talked to liked the heavy architecture of the other Pueblo Bonito resorts that are in the traditional Mexican or mediterranean style, but we loved the clean lines and open contemporary style of the Pacifica resort. The concierge service was very good, but many of the staff are only recent arrivals to Cabo from Mexico City or Cancun, so don't expect them to know the local scene very well, or any of the sights in Baja Sur. They will however get you in touch with locals who do know the area. We rented a car and spent a day in Todos Santos, about 75 km north, and it was a trip well worth taking. Get a local guide to take you if you don't know the local and national driving customs, which can be hair raising. We even took advantage of viewing timeshare opportuntiies (or fractional ownership as they insist on calling it) which we normally do not do. We received a large discount on food costs and spa treatments and received a number of free activities, like sunset cruise. All in all, it was a terrific vacation, and well worth it if you want a quiet, serene place to stay without noisy children, without beach vendors and without a Starbucks for miles....yes!
You'll Love The Pacifica!!!
My husband and I also had the chance to take advantage of the 7 night/$299 special. It was well worth the trip and we didn't want to leave. When we arrived, our room wasn't ready so they gave us 4 drink vouchers to use at any Pueblo Bonito (PB) pool bar or restaurant. We relaxed at the pool bar and received great service and fabulous food. Our room was very clean and comfortable with a spectacular view of the grounds, beach, and ocean from our patio. We were looking for a quiet and relaxing vacation and it is exactly what we received. We spent some time in Cabo shopping, dining and even used our complimentary glass-bottom boat ride to Lover's Beach, but much preferred to hurry back to the Pacifica for some much needed R&R. The timeshare presentation at PB Sunset Beach was painless (although took almost 3 hours) and we weren't pressured when we declined to purchase. We did eat at The Bistro twice and La Nao once at Sunset Beach. Both restaurants were excellent and we received a 10% discount for being PB guests. The coffee at La Nao was the best I've ever had and they even warmed the cream. My husband came down with strep throat two days into our vacation and we got him right into the clinic at PB Sunset Beach. They delivered antibiotics right to our room and he was feeling much better the next day. We each chose massages at the spa and thoroughly enjoyed them, the steam and jacuzzi facilities. We enjoyed breakfast at Siempre on property and only experienced some waiting time once. All the staff persons were very friendly and accommodating. The concierge staff was extremely helpful and were very proficient in getting us dinner reservations in Cabo. We especially enjoyed Mi Casa, Edith's and The Office. You must try breakfast at The Office. Anyway...back to the Pacifica. We did not experience any problems with sewage smell or early knocks by housekeeping. In fact, we had a bean bag type thing to hang outside our door - one side had a moon (do not disturb) and the other a sun (clean room). We requested down pillows for our bed and they even gave us robes to wear during our visit. We took advantage of the free Wine & Cheese tasting party at PB Sunset Beach on Wed. night. We did get tired of waiting for the shuttle as it took almost an hour to go from Pacifica to Sunset Beach to Rose. We ended up spending a lot on taxi service but we were on vacation so why complain? If you want to be waited on hand and foot and are picky about what you are eating then you need to spend the money to stay at One & Only Palmilla or Las Ventanas. But for a young couple with a vacation budget, the Pacifica was perfect. I didn't mind that you can't swim in the ocean, I preferred the beautiful pool area. I didn't mind spending $12 on a couple of Pina Coladas. It's vacation. The going rate for cocktails anywhere we went was the same. I didn't mind that there wasn't a Starbucks around the corner. This is Mexico and you are on vacation! I could probably go on and on about how much we enjoyed the Pacifica but I think you get the idea! Try it out, you'll LOVE it!
Looks can be deceiving... dont get sucked in by the beauty
Ok so I was really not expecting to write such a bad review before I got to this particular resort. But after staying there I felt it was neccassary. Seeing as I have stayed at other Pueblo Bonitos I was expecting top-notch service. I am going to write everything that was wrong and the problems we ran into... I did find all the other reviews helpful, so here it goes :)
At check in our room was not ready (even though we were there at the specified check in time of 4pm). We went down to get some lunch at the restaurant and after being shown to a table we were informed the restaurant was closed.
The next morning we went down to the poolside for breakfast. We had to ask for a menu after sitting and waiting for a few minutes before someone came over. The menu took almost 10 mins to bring and we were the only people there. The breakfast was very good but they don't bring everything to you at once. ie: my boyfriend had toast and when she asked if he wanted butter that took almost 15 mins to bring. We were done by the time it came and the toast was cold.
Again, it was not the least bit busy!
Poolside service is terrible!!! We decided to have some chips and salsa before we headed out for dinner one night. After half an hour of waiting for them to get to us I went over to ask how much longer it would be. Our server forgot to put the order in so we had to wait some more until it came.
The first day we decided to sit by the pool for the entire day it took over 2 hours before someone came over to ask if we wanted a drink. We never saw the server again after he brought me my drink. We stayed at the pool another hour and a half and didn't get to sign the bill. Speaking of that.. 1 pina colada is $12.
One morning we went down for breakfast at the pool. We knew how long it took to get a menu so we just went up and gave our order so there was no reason the wait shouuld be very long this time. We ordered 2 orange juices and 2 pacifica omelettes. Over 30 mins later the server brought us 2 orange juices and 2 Pacifica Bers! If that was the case, why did it take half an hour for 2 drinks? We had to wait another 20 mins to get our order right.
Most of the time we ordered room service... but even then you weren't guaranteed to get your order right. I mean how do you get a meat lovers pizza mixed up with vegetarian? That really did happen.
My suggestion if you are going to stay here is rent a car so you don't have to pat $24 return to get to town. It's not worth it. The "Siempre" restaurant is nice, but it is the only choice to eat at and it is very expensive. Eating at the poolside is not great because they hand you the menu and then tell you all the things you can't order.
I think this is the biggest clincher. My boyfriend needed a doctor to come to the room because his ears were getting infected. We called the dront desk because we heard that the sister resort (PB Sunset Beach) had a doctor on-site. The girl at the desk said the doctor would be in our room in 15 mins. We waited over an hour and a half (please know I am not exaggerating on these times. I did keep a close eye on everything because it was getting a bit ridiculous with all of these wait times) and the doctor never came! We missed our dinner cruise because of this and did not get our deposit back. When we did get to front desk and asked about the doctor coming the girl looked incredibly guilty and had not even called! We took the shuttle up to PB Sunset Beach and the concierge there was extremely helpful and the doctor was there within half an hour. He was probably the best doctor I had ever met and if he was from Vancouver I would go to him. Wonderful bedside manner.
One day we came up from the pool and our room door was wide open for no reason. It was the one day I didn't lock our safe (thankfully nothing was taken) and I was a little nervous as to why someone had been in our room. I called the front desk to ask and she said she would get right back to me and never did.
I will never stay at this particular Pueblo Bonito again simply on the lack of service and poor customer service. Please feel free to email me and address me on any of these issues or concerns.
The ground are beautiful but the constant "Enya" music is very irritating and takes away from the beautiful sounds of the waves. Cabo is a beautiful place to vacation, just not here.
Cabo San Lucas
"A beautiful sunset"
Because you can't swim at the beach on which our hotel was located (Pueblo Bonito Pacifica), it was pretty empty. Which makes it more beautiful and serene. Here the sky is just turning pink during sunset.
There's a bunch of these sand crabs running around--I was really afraid of stepping on one because they blend in so well, but they are good at moving quickly out of the way.
nice place for relax
Hi, I am planning a 3 weeks round trip to Baja California next July-Aug. Could somebody suggest me a cosy place for relax on the seaside where you can rest 3-4 days after the round trip? Possibly not too touristy!! thanks.
Re: nice place for relax
If you have some money to spend, I would check the "Posada de las Flores", which has three properties in Baja California Sur. Those were, in my opinion, the cosiest places we had in that part of the world.
The most remote is on Punta Chivato: accomodation is in tranquil stone bungalows with terraces overlooking the sea. There is not much to do there other than relax.
The hotel in Loreto is located in a beautiful colonial-style townhouse. But Loreto is touristy and the hotel does not have a beach.
You also have one in La Paz (we did not stay there). The city is the largest in the State, but not really touristy. It has spectacular beaches in the vicinity, but you will need a car to reach them.
If you want something more sophisticated, then you have plenty of options in Cabo San Lucas, which is where all the tourists are. If relaxing is all you want, the Pueblo Bonito Pacifica, for instance, has a great spa and facilities. It is really isolated and has its own private beach (but swimming is not allowed).
Re: nice place for relax
actually I was asking just for a village/town to suggest but, as you suggest also the hotel, i have appreciated it particulary.
Re: nice place for relax
One aspect you should consider is from where you are flying back home (I assume it is SJD). Distances are long in Baja California, so your search should be restricted to the southern tip.
Re: nice place for relax
santa rolsalita is another nice town in baja.
together with la paz it was my favorite town in baja.
Re: nice place for relax
Re: nice place for relax
Assuming you are coming all the way down to San Jose'/Cabo area, the town I live in, LOS BARRILES, which is just a little less than an hour's drive north of the airport (SJD) has a big beautiful beach, not crowded, especially at that time of year, has a number of nice, small restaurants and a few bigger ones, some shops. It is virtually equi-distant between San Jose' and La Paz, on the Sea of Cortes' side. There are several nice places on the beach from which to choose; http://www.palmasdecortez.com/, http://www.loscabosdirectory.com/hotel/martin_verdugo/ and just across the road, is http://www.losbarrileshotel.com/
The town is small and everything easily accessible within walking distance once you are here. The AGUILA BUS also stops up at the main road.