Sheraton Hacienda del Mar Resort & Spa Cabo San Lucas

Corredor Turistico Km 10 Lote D, Cabo del Sol, Cabo San Lucas, Los Cabos, 23410, Mexico
(4 star hotel)
#16 of 96 hotels in Cabo San Lucas
Very Good (3.5 out of 5.0) 3 reviews
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don't stay here

Terrible (1.0 of 5.0 stars)
by written on August 20, 2014

DON'T STAY HERE. I stayed here with a large group for a bachelorette party. We're actually a pretty calm group, but everything about this hotel was a disaster.

First the service was AWFUL, we had 4 people in a room, which we confirmed when we booked, and again when our leader arrived. Yet when we checked in around 12:45 in the morning suddenly the guy is telling us "only 2 per room". We said "really?" and he says "well maybe 3". What do you mean MAYBE 3? So then he offers no solution. We ask if we can book another room, and he tells us it will be $500 for the night. No way. Our maid of honor comes down and handles the situation, annoyed, but is able to "reinstate" one room we had booked and then cancelled. Tragedy averted... for now. Then every thing we asked them we got a "yes" but it was a lie. "Is this 5-6p wine tasting complimentary?" "yes maam" okay great.... 20 minutes later, here is your bill. Excuse me? Then we are at the pool and the man comes to tell us that there is a "pool party" at the other pool, all drinks are on sale for 80 pesos instead of 120. We go over there, order a drink, bill comes, 120 pesos each. I say to the bartender, the other guy sent us over here saying all drinks were 80 pesos, he says no, only 3 specific drinks. Another fail. Service at most of the restaurants was awful, we sat at breakfast for about 45 minutes before finally hailing down the waiter to take our order. At dinner they forgot one of our party's meal.

SECOND, it's far. You are basically held hostage by the hotel for food etc unless you want to take a cab into town. The cab is $20 for the first 4 people, then $6 per person for each additional person. That math doesn't even make sense. Also, it's a whopping 5 mile cab ride. how can they charge that much? So for the most part you're stuck with their ***ty service and overpriced food ($10 for a box of cereal?? and my options are cocoa krispies or frosted flakes? gee thanks)

THIRD, the walls and ceilings are paper thin. We had a first floor room and had what I assume was a toddler who had just learned how to run above us. This kid would run back and forth at 6am, it sounded like someone pounding on the ceiling. We could hear his toy making noise, people talking, toilets flushing, etc. When our neighbors phone rang it was so loud i thought our phone was ringing.

FOURTH, the beach sucks. This resort is on a section of beach that is VERY rough and rocky. It was a black flag the entire time we were there. Why go to mexico if you can't go in the ocean??

Stay at a resort in town, enjoy the nice beaches there, and be free to eat wherever you like.

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Beautiful Resort on Cabo del Sol

Best (5.0 of 5.0 stars)
by written on June 28, 2009

Sarah and I were thoroughly impressed with the Sheraton Hacienda del Mar in Cabo del Sol, in between Cabo San Lucas and San Jose del Cabo. We went for a relaxing weekend away from everything, and this was exactly what we found.

The hotel is about a 10 minute cab ride from Cabo San Lucas, and about a 20 minute cab ride from the airport. It has everything you would need to survive onsite at the hotel, and we did not venture too much outside of the resort walls. Multiple beautiful pools have plenty of sun and deck chairs around, and there is poolside service all day. The location is on a private beach, so even in the middle of summer it is fairly relaxed, and there is plenty of room to enjoy the peace and quiet.

There are 5 different dining options on the premises, but Tomatoes for morning food was my favorite. They made a great omelet for me, with plenty of good things inside, and wonderful avocado and green salsa on top.

Don't forget your sunscreen!

ATXtraveler's Profile Photo

Beautiful Resort on Cabo del Sol

Best (5.0 of 5.0 stars)
by written on June 28, 2009

Sarah and I were thoroughly impressed with the Sheraton Hacienda del Mar in Cabo del Sol, in between Cabo San Lucas and San Jose del Cabo. We went for a relaxing weekend away from everything, and this was exactly what we found.

The hotel is about a 10 minute cab ride from Cabo San Lucas, and about a 20 minute cab ride from the airport. It has everything you would need to survive onsite at the hotel, and we did not venture too much outside of the resort walls. Multiple beautiful pools have plenty of sun and deck chairs around, and there is poolside service all day. The location is on a private beach, so even in the middle of summer it is fairly relaxed, and there is plenty of room to enjoy the peace and quiet.

There are 5 different dining options on the premises, but Tomatoes for morning food was my favorite. They made a great omelet for me, with plenty of good things inside, and wonderful avocado and green salsa on top.

Don't forget your sunscreen!

Nearby Sheraton Hacienda del Mar Resort & Spa Cabo San Lucas

Sheraton Hacienda del Mar Resort & Spa Cabo San Lucas

We've found that other people looking for this hotel also know it by these names:

  • Sheraton Cabo San Lucas
  • Cabo San Lucas Sheraton
  • Sheraton Hacienda Del Mar Resort And Spa
  • Sheraton Hacienda Del Mar Hotel Cabo San Lucas

Address: Corredor Turistico Km 10 Lote D, Cabo del Sol, Cabo San Lucas, Los Cabos, 23410, Mexico

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Amenities at Sheraton Hacienda del Mar Resort & Spa Cabo San Lucas

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Kids Activities
  • Spa
  • Suites
  • Bar / Lounge

Cabo San Lucas Travel Forum

Need advice about Cabo San Lucas, Mexico? Visit the Travel Forum for Cabo San Lucas and ask our Answer Gurus.

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