Satisfaction Very Good
Value Score Great Value!
Good For Solo
There are rooms with a great view and rooms with no view. I did not know that when I made my reservation, when we arrived we got a room with view to a dump. We complain and we were taken to a room with a nice view.l We were told that the room view you get depends in the length of your stay. Ask what room you are going to get before you make a reservation, that you can only get from the hotel directly...
The beach club and beach could not be better. But there are hidden prices in everything.
Unique Quality: beach club, beach.
you may need to have a 2nd floor room where the halls are very narrow to walk with your suitcase. You need to sign a $25.00 voucher for a beach towel. $100 for a safe deposit key,
don't remember how much for key to the parking area, for which there is a charge that is not disclosed when you make your reservation.
In Mexico, it is mandatory that taxes are added to the total price of the food, but in their restaurant, they add tax at the end of the meal, what makes unfair to compare prices, when you don't know you are comparing to hotels that are following the rules and add taxes to their final price.
All the emplyees were great and had great attitutde, but they all seem to be affraid of management and would refer to managment when there was a question about extra charges.
When I tried to talk to the manager, she walked away with her dog under her arm. Reminded me of 'Cruela' at the 101 dalmatians.
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