An expensive chain hotel
In my opinion this hotel is more suited for a business trip, conference or convention, or maybe if you want to spend a whole weekend isolated from the rest of the world just catching tan and relaxing. It is not close to the city's downtown area so it isn't too convenient for sightseeing, as it is far within a luxury neighborhood where there isn't public transportation available. You have to use a taxi and they aren't too cheap. I didn't like the fact that the hotel wasn't too accesible and then so expensive - but there was a family reunion nearby so it was the best thing we could find.
They charge an outrageous rate of MXP $2,700 (USD 210 approx.) per room (double), with buffet breakfast included. We also got a complimentary margarita and an hour at the tennis courts which was probably given to us because we weren't going to be able to use them - we arrived at the hotel after midnight and then left before noon the morning after. I was also wanting to use their swimming pool which looked pretty nice, but didn't have the time to do it... maybe next time.
Anyhow, what got me really mad is that, being such an expensive hotel, they won't give you drinking/bottled water or coffee for free..!!!! There was a 1.5 Lt. water bottle in the room but you had to pay extra if you wanted to drink it. So we drank water from the tap hoping we wouldn't die from it -- they claim it's 100% purified and thus drinkable but I wouldn't trust them 100%...... anyhow, we survived. Then, they had this small coffeemaker with a quite insufficient coffee service (only 2 sugar and 1 powdered cream portions when the coffee was enough for 3-4 mugs) and an almost invisible notice that you had to PAY for it if you used it. I saw it only after I had already opened the whole thing and started making the coffee. I was quite unpleasantly surprised by this.... so they can't even offer a free cup of coffee after what you've paid for the damn room?? Yes they did have some "free" soap, shampoo, body lotion... but I suppose that's a given in such a "luxurious" hotel.
I haven't mentioned that, since we arrived after midnight, apparently there wasn't anyone available or willing to take us to our rooms, and they are quite far away from the lobby/reception area in the middle of a lot of vegetation (and very scarce illumination). Also, the buildings don't have any signal as to which room numbers they have inside, they only have names but no one tells you the name of the building where your room is, either!! So we had to walk a lot and ask employees we found on our way until we finally found our room. It wasn't a nice experience after a tiring day, at that time of the night when we just wanted to crash our beds and rest......
And then the morning after... when we wanted to access the restaurant to have breakfast it was crowded and we had to wait 10-15 mins. to be seated. The restaurant was pretty small and anyone can access it, so there were non-guests wanting to get in too and thus taking away precious space from us, the guests. We finally made it in and had breakfast, the buffet had a decent variety of food and it was good but nothing out of this world, really. I don't think you really get what you pay for at this hotel.... so I wouldn't stay here again unless someone else paid for it.
Unique Quality: It has a big nice pool, 3 restaurants, tennis club, and nice gardens. It is decorated in a Japanese style, quite fancy, but only in the exterior because the rooms aren't really decorated.... they're rather too plain as well as the buildings where they are located. They also have gym and business center facilities, which I didn't use or see.
The beds at the room were quite comfortable as well as the pillows (and I'm VERY picky when it comes to pillows), the room & bathroom were spacious and the towels provided were very nice too. There's a small bar with a few drinks and snacks (for an extra charge, of course), a small desk, cable TV, etc.
