Gran Bahia Principe Akumal
FOOD POISONING AND LACK OF ASSISTANCE
Please avoid staying at Principe Bahia hotel if you want to avoid important risks for your health and wellbeing.
Our family has been a week on holidays in this hotel located in Coba and two members got food poisoned.
When we let the hotel staff know about our situation, their reaction was simply inappropriate and extremely unpleasant .
Hotel managers were rude and helpless even though we were the victims of their lack of diligent handling food and beverages. They made us waste our time despite our poor and weak health.
They even pretend to unfairly blame us for the situation, as if we were responsible for this incident, when it’s an “all inclusive” hotel and the only only food we can eat is from the hotel.
Horrible situation that has ruined our holidays and it could have been otherwise if we would have had a minimum of kind assistance.
This hotel - Gran Bahia Principe Tulum, Akula and Coba i>s aspan> HUGE disappointment. We had water running out of ceiling light and when we reported it, no one hurried to fix the problem. We called twice and finally had to walked to the front desk to show them video on the running water on my cell phone. We had our personal belongs ruined due to the water that dipped on them. Then later we had bugs crawling on our personal bathroom items. We were told by the staff you can not expect perfection in Mexico. We had to take a shower in a new room which had bigger bugs crawling on the ground floor, in order to make our 8pm dinner reservation. We returned to Tulum at 11pm and was told we could not return to our orginial room. &nboriginalbsp;had to move in the rain, at 11:30 pm to a new room. The new room was over 80 degrees inside, When asked for a replacement to a simple item, such as a toothbrush. We were told that would be impossible and they would not be bringing us a new one from the housekeeping store room. I was promised by the General Manger to hear back from him that night, instead we never heard from him or anyone, even when we checkout we received no apology, no refund, instead we were charged for toothbrushes!!! Once we returned home I complained to the Gran Bahia Principe Hotel (top) Guest Service Manager, only again to be ingroned, This hotel does not care about it guest and has horrible management!!!! Avoid this hotel unless you like to be miss treated, ignored, and disrespected. Never will be returning to any of these resorts.
Huge resort, but awesome
We stayed at the BPA December 2004. It is a beautiful resort, and close to a fabulous coral reef. Snorkeled with sea turtles, stingrays and an abundance of sea life. The resort is huge, and they use trams to move people from place to place. Beautiful groomed grounds. Excellent buffets (AI) and several a-la-cartes to choose from. Great holiday. When we go back we're going to somewhere not so luxurious, and a little quieter tho... Here's my webpage on BPA - check it out! http://members.shaw.ca/lori.murphy
Unique Quality: Great pool. Beach a bit rocky with coral in some places. Very luxurious with unsurpassed service.
Directions: An hour and a half south of Cancun
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Gran Bahia Principe Akumal
We've found that other people looking for this hotel also know it by these names:
- Bahia Principle
- Bahia Principe Mexico
- Mexico Bahia Principe
- Bahia Principe Tulum
- Grand Bahia Principe Akumal
- Bahia Principe Riviera Maya
- Bahia Mexico Principe
Address: Playa Aventuras Akumal Crtra. Xetumal - Cancun, Km. 249, Akumal, Riviera Maya, 77760, Mexico
2 Photos of Gran Bahia Principe AkumalView Professional Photos
Amenities at Gran Bahia Principe Akumal
- Swimming Pool
- Room Service
- Fitness Center
- Free Parking
- Business Services
- Kids Activities
- Shuttle Service
- Airport Transportation
- Bar / Lounge
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