Not a luxery all-inclusive... average at best
If you have been to a Sandals resort, and are interested in this resort, you will be sadly disappointed. It is NOTHING like a Sandals brand resort. The lobby is enclosed with windows and solid walls, but not air conditioned. The fans on the ceiling do little to help move the heavy warm humid air around. We signed for the room, the room safe key, and had plastic bracelets put on our wrists. We were informed that if the bracelets were broken or removed, that a cost of $75.00/night would be assessed.
Because it was our 1st wedding anniversary, our travel agent had requested a beach front room with a Jacuzzi tub. After several minutes, they gave me the key to a lagoon side room (not beach front as requested) with a Jacuzzi tub, claiming it was a “very nice room and an upgrade”. No smoking laws have not been enacted in Mexico anywhere- including the Cancun Palace. Due to the heavy nature of the humid air, it tends to linger in hallways, lobby, and elevators.The room was suitable. The sheets were clean, and the comforter had a very small hole, and there was no fitted sheet offered or available- only 2 flat sheets, then a blanket, then a comforter. The bathroom was fully functioning, aside from the slow draining shower stall, though it did not flood over. Bottled water in the room was most appreciated. The TV only received a dozen stations, 3 of which were continuous infomercials for the Palace resorts, and another 3 which were satellite music stations (jazz, Latin, and salsa). The view on the beach side is great if you like sun rise. The floors in the room are marble-like tile, and therefore are extremely slippery when wet. There are no floor drains in the room. Pillows were ample. The gift shops (1 jewelry, 1 t-shirt, 1 general souvenir and merchandise) were amply stocked, and the prices were far better than we found anywhere in town. The pools are too small for the number of visitors this resort gets, and were always crowded to the maximum capacity.
Unique Quality: The bars get crowded quickly, as people linger long after getting their drinks. Lounge chairs around the pool fill up early and fast with people’s belongings. The smooth rock surface around the pools gets incredibly slippery when wet from water splashed all around the pool. Despite the “slippery when wet” signs, my wife and I watched numerous people slip and fall. Little was done by the staff to change the conditions at any time.The large beach is enjoyable, but shade huts are few in number, and fill up quickly. Jelly fish are a regular hazard, and often swimming is prohibited for safety reasons with red flag warnings and yellow police line tape. The food can best be described as American back yard bar-b-que with flares of pasta, Mexican flavors, and cold cuts. The “Reservations Only” restaurant on-site was a strong attempt at fine Mexican dining. The presentation was admirable, the variety of options was notable.This resort is average at it's very best- not worth the money unless you are underage and want to drink, or you are college age and want to hook up in Cancun, club, etc.