Cancun Palace

Boulevard Kukulcan Km 14.5, Zona Hotelera, Cancun, Yucatan Peninsula, 77500, Mexico
(5 star hotel)
#10 of 360 hotels in Cancún
Very Good (3.5 out of 5.0) 6 reviews
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wanderingbean's Profile Photo

Just when you thought it was safe!!

Terrible (1.0 of 5.0 stars)
by written on May 8, 2011

Before you pick up that glass and put it to your lips...STOP & THINK!

That's fine you say? You can't overthink these kind of things. You should!


The maid put your glass in a dirty bathroom sink, rinsed it and restocked it.

You are at risk for ecoli, salmonella, staph infectons, strep infections and other things left by the last guest such as herpes, mono, flu, hepititus and more.

3 levels of management will deny this practice but ask the Resident Manager Amilcar Jesus Pech Cruz and he will tell you YES! WE WASH THE GLASSES IN YOUR BATHROOM SINK.

He will offer no clarification of the method but perhaps a spa credit and a trasfer to another hotel in the Palace chain.

Please read the Beach Palace Review to find out the difference between Palace Hotels.

Drink at your own risk.

rmlopez74's Profile Photo

Great Deal!

Best (5.0 of 5.0 stars)
by written on April 20, 2006

When we decided to go to Cancun, my one prerequisite for wherever we stayed was that it be All-Inclusive. It is definitely the way to go. You don't worry about cash, except for some minor dollars here are there for tipping exceptional service. Walk up to the bar, order whatever you want, and simply flash your wristband. HOW COOL IS THAT?

We stayed at the Cancun Palace which is part of the Palace resorts chain. I think there are eight of them in Cancun. If you stay at one, you can eat, drink, swim at all eight. Each has different restaurants to choose from. They have a free shuttle that takes you back and forth. So I would definitely recommend them. The rooms were nice. Big jacuzzi in the room. Powerful AC. And look at the view we had...

Unique Quality: Staff was friendly. Drinks were strong. Food was good.

Darkeyedgirl's Profile Photo

A youthful, spirited place in Cancun

Best (5.0 of 5.0 stars)
by written on August 17, 2005

The palace was clean, that's for sure. Considering the amount of people there, the amount of drinking going on, things could have been a whole lot messier! The maids are very prompt, friendly, and leave ya little towel animals every day they make up the room.

Also, this comes in handy; you get one free room service per day with the all-inclusive package. Comes in handy when you don't feel like crawling down to the restaurant or just in case of ya is hungover... order that free room service... it's nummy!

I guess what I liked best about this place was all the youthfulness... the fun! Volleyball with thumping music going on over here, strolling gondolas in the buffet over there... parasailing & people-watching on the beach, with GREAT waiters bringing your pina coladas right to ya beachside!

Unique Quality: The pool is in 3 sections... there's a shallow area, then the volleyball area, then, the swim-up bar area with a waterfall. The swim-up bar totally rocks!

All of the rooms have a 'view', however, you have to ask for a 'great view'. The first time there, the view wasn't so great; second, time, we got what we asked for, and man, what a view... of the ocean, the people on the beach, the poolside activities...

There's a great outdoor buffet style restaurant that seems like it's always open... and also a fancier, dressy-up kinda place on the inside.

Also, with Palace resorts? You stay at one, then you can visit all the others (and, swim in the other's pools, eat at their buffets, drink at their bars... it's all inclusive all the way around).

Directions: it's sort of in the middle of the 7-shaped peninsula. Your bus will take you there, and you'll bus it around from there, or walk.

thadabroad's Profile Photo

Not a luxery all-inclusive... average at best

Bad (2.0 of 5.0 stars)
by written on July 12, 2005

If you have been to a Sandals resort, and are interested in this resort, you will be sadly disappointed. It is NOTHING like a Sandals brand resort. The lobby is enclosed with windows and solid walls, but not air conditioned. The fans on the ceiling do little to help move the heavy warm humid air around. We signed for the room, the room safe key, and had plastic bracelets put on our wrists. We were informed that if the bracelets were broken or removed, that a cost of $75.00/night would be assessed.

Because it was our 1st wedding anniversary, our travel agent had requested a beach front room with a Jacuzzi tub. After several minutes, they gave me the key to a lagoon side room (not beach front as requested) with a Jacuzzi tub, claiming it was a “very nice room and an upgrade”. No smoking laws have not been enacted in Mexico anywhere- including the Cancun Palace. Due to the heavy nature of the humid air, it tends to linger in hallways, lobby, and elevators.The room was suitable. The sheets were clean, and the comforter had a very small hole, and there was no fitted sheet offered or available- only 2 flat sheets, then a blanket, then a comforter. The bathroom was fully functioning, aside from the slow draining shower stall, though it did not flood over. Bottled water in the room was most appreciated. The TV only received a dozen stations, 3 of which were continuous infomercials for the Palace resorts, and another 3 which were satellite music stations (jazz, Latin, and salsa). The view on the beach side is great if you like sun rise. The floors in the room are marble-like tile, and therefore are extremely slippery when wet. There are no floor drains in the room. Pillows were ample. The gift shops (1 jewelry, 1 t-shirt, 1 general souvenir and merchandise) were amply stocked, and the prices were far better than we found anywhere in town. The pools are too small for the number of visitors this resort gets, and were always crowded to the maximum capacity.

Unique Quality: The bars get crowded quickly, as people linger long after getting their drinks. Lounge chairs around the pool fill up early and fast with people’s belongings. The smooth rock surface around the pools gets incredibly slippery when wet from water splashed all around the pool. Despite the “slippery when wet” signs, my wife and I watched numerous people slip and fall. Little was done by the staff to change the conditions at any time.The large beach is enjoyable, but shade huts are few in number, and fill up quickly. Jelly fish are a regular hazard, and often swimming is prohibited for safety reasons with red flag warnings and yellow police line tape. The food can best be described as American back yard bar-b-que with flares of pasta, Mexican flavors, and cold cuts. The “Reservations Only” restaurant on-site was a strong attempt at fine Mexican dining. The presentation was admirable, the variety of options was notable.This resort is average at it's very best- not worth the money unless you are underage and want to drink, or you are college age and want to hook up in Cancun, club, etc.

LuvCereza's Profile Photo

Cancun Palace is the best!

Best (5.0 of 5.0 stars)
by written on June 12, 2004

This is a great hotel for all ages. The rooms are nice and clean and the air-condition worked in ours. If it don't, you can be moved to another room promptly. There are 3 restaurants to chose from and plenty to eat if you do not like something in one of the restaurants. Remember, your in Mexico and they are NOT going to be serving the same kind of food you would back home in the US if that is where you are from. Other people travel around the world to come there and they have to suit other peoples tastes too, not just ours here in the US. If you do not like the food there are plenty of other restaurants outside the hotel to eat at.
There are 3 pools and they are big! They have a kids pool and it is far enough away from the pool bar so that the yonger kids will not be seeing and hearing things they shouldn't.
The entertaiment is worth the effort and nice to see. There is no adult entertainment here. This is a family resort if you want adult entertainment go to the Blue Bay Getaway. There is plenty there.
There is outside games and if you can get the people involved it is worth it to get involved because they give away prizes for the winners.
The beach is the best in the area so take advantage of that! Leave tips for better sevice, it does matter when you are only making 5 dollars a day. So, tipping goes a long way there in Cancun at any hotel or astablishment. But only tip for excellent service not just to anyone. Take the bus as much as you can for 6 pesos each way (60cents) you can give them a dollar but you will not be given back change. Please, always count your change no matter where you go. Learn the money!! Or you will get ripped off. Watch the bus drivers and taxi drivers especially, and you do not have to tip a taxi driver unless he has done a service for you and driving isn't one of them, getting your bags out and helping you is a service.

Unique Quality: Outstanding characteristics would have to be the service, especially the bartenders and waitstaff.
Tours are included with stay. See Guest Services for details.

Cancun Palace

by written on April 21, 2003

First the disclaimer: we stayed here to visit Quintana Roo and it was available for a timeshare week.

It was Spring Break, and out of all the Palace Resorts, this one had more than its share of young partygoers. The only problem was when people wanted to shout down the hallways around 2-3:00 am. Drinking should not be wasted on such folks.

But it was a great vacation. The staff was attentive. Food and drink were plentiful at all hours. I never had the feeling of being overcrowded. How could I complain when dinner was served at a table overlooking the Carribean, with the full moon rising into view?

We went to different Palace hotels to eat., so there was a lot of flexibility. The Palace resorts along the southern coast made a nice stopping point when visiting ruins or snorkeling.

I did not find the entertainment to be particularly good, although the musicians during breakfast were fun -- and there was always a walk on the beach. Those serious about entertainment will head into the main part of Cancun.

Two tours were included. We went to the Chichin Itza Light and Sound Show and to the Isla de Mujeres. For the rest, we rented a car. The Palace travel staff helped us find a car rental after an outside agency (Thrifty) did not have anything available despite our confirmation.

The downside were the yellow bracelets worn all week, the timeshare hustle by Guest Services soon after we arrived, and the noise level at night -- for whatever reason, noise tends to carry.

If I were to stay at any of the Palace Resorts in the region, I would choose Xpu-Ha for its beach and snorkeling -- although I understand those that lament the all-inclusive resorts that have been built along the area. A condo in Akumal might be all that a family needs.

However, for an all-inclusive in Cancun, I have no complaints about the Cancun Palace. I like it best, when compared to the Sun and the Beach Palaces. And we even got in some time for min-golf at the resort's two courses.

Unique Quality: Given the hotel;s location between the Carribean and the lagoon, any view was great. The Cancun Palace was set back from the street, towards the Southern part of the htoel zone, so things were quieter (at least from the outside).

If you are considering an all-inclusive in the region, the Xpu-Ha Palace has is beside one of the most beautiful beaches in the area. There is great snorkeling and I have read stories of people who have swam with manatees there. It has an eco-park atmosphere, and most of its facilities are open (bar, lounge, etc.) rather than being air conditioned.

The photo is a view from our room at the Cancun Palace.

Nearby Cancun Palace

Cancun Palace

We've found that other people looking for this hotel also know it by these names:

  • Cancun Palace Resort
  • Cancun Palace Cancun
  • Cancun Palace Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Zona Hotelera, Cancun, Yucatan Peninsula, 77500, Mexico

7 Photos of Cancun Palace

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Amenities at Cancun Palace

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Kids Activities
  • Continental Breakfast
  • Shuttle Service
  • Free High Speed Internet
  • Spa
  • Suites
  • Bar / Lounge

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