Cancun Palace

4.5 out of 5 stars4.5 Stars

Boulevard Kukulcan Km 14.5, Zona Hotelera, Cancun, Yucatan Peninsula, 77500, Mexico

6 Reviews

Hard Rock Hotel Cancun
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Satisfaction Very Good
Very Good

Value Score Poor Value

Costs 94% more than similarly rated 4.5 star hotels

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Good For Solo
  • Families78
  • Couples84
  • Solo90
  • Business86
  • wanderingbean's Profile Photo

    Just when you thought it was safe!!


    Before you pick up that glass and put it to your lips...STOP & THINK!

    That's fine you say? You can't overthink these kind of things. You should!


    The maid put your glass in a dirty bathroom sink, rinsed it and restocked it.

    You are at risk for ecoli, salmonella, staph infectons, strep infections and other things left by the last guest such as herpes, mono, flu, hepititus and more.

    3 levels of management will deny this practice but ask the Resident Manager Amilcar Jesus Pech Cruz and he will tell you YES! WE WASH THE GLASSES IN YOUR BATHROOM SINK.

    He will offer no clarification of the method but perhaps a spa credit and a trasfer to another hotel in the Palace chain.

    Please read the Beach Palace Review to find out the difference between Palace Hotels.

    Drink at your own risk.

  • rmlopez74's Profile Photo

    Great Deal!


    When we decided to go to Cancun, my one prerequisite for wherever we stayed was that it be All-Inclusive. It is definitely the way to go. You don't worry about cash, except for some minor dollars here are there for tipping exceptional service. Walk up to the bar, order whatever you want, and simply flash your wristband. HOW COOL IS THAT?

    We stayed at the Cancun Palace which is part of the Palace resorts chain. I think there are eight of them in Cancun. If you stay at one, you can eat, drink, swim at all eight. Each has different restaurants to choose from. They have a free shuttle that takes you back and forth. So I would definitely recommend them. The rooms were nice. Big jacuzzi in the room. Powerful AC. And look at the view we had...

    Unique Quality: Staff was friendly. Drinks were strong. Food was good.

  • Darkeyedgirl's Profile Photo

    A youthful, spirited place in Cancun


    The palace was clean, that's for sure. Considering the amount of people there, the amount of drinking going on, things could have been a whole lot messier! The maids are very prompt, friendly, and leave ya little towel animals every day they make up the room.

    Also, this comes in handy; you get one free room service per day with the all-inclusive package. Comes in handy when you don't feel like crawling down to the restaurant or just in case of ya is hungover... order that free room service... it's nummy!

    I guess what I liked best about this place was all the youthfulness... the fun! Volleyball with thumping music going on over here, strolling gondolas in the buffet over there... parasailing & people-watching on the beach, with GREAT waiters bringing your pina coladas right to ya beachside!

    Unique Quality: The pool is in 3 sections... there's a shallow area, then the volleyball area, then, the swim-up bar area with a waterfall. The swim-up bar totally rocks!

    All of the rooms have a 'view', however, you have to ask for a 'great view'. The first time there, the view wasn't so great; second, time, we got what we asked for, and man, what a view... of the ocean, the people on the beach, the poolside activities...

    There's a great outdoor buffet style restaurant that seems like it's always open... and also a fancier, dressy-up kinda place on the inside.

    Also, with Palace resorts? You stay at one, then you can visit all the others (and, swim in the other's pools, eat at their buffets, drink at their bars... it's all inclusive all the way around).

    Directions: it's sort of in the middle of the 7-shaped peninsula. Your bus will take you there, and you'll bus it around from there, or walk.

  • thadabroad's Profile Photo

    Not a luxery all-inclusive... average at best


    If you have been to a Sandals resort, and are interested in this resort, you will be sadly disappointed. It is NOTHING like a Sandals brand resort. The lobby is enclosed with windows and solid walls, but not air conditioned. The fans on the ceiling do little to help move the heavy warm humid air around. We signed for the room, the room safe key, and had plastic bracelets put on our wrists. We were informed that if the bracelets were broken or removed, that a cost of $75.00/night would be assessed.

    Because it was our 1st wedding anniversary, our travel agent had requested a beach front room with a Jacuzzi tub. After several minutes, they gave me the key to a lagoon side room (not beach front as requested) with a Jacuzzi tub, claiming it was a “very nice room and an upgrade”. No smoking laws have not been enacted in Mexico anywhere- including the Cancun Palace. Due to the heavy nature of the humid air, it tends to linger in hallways, lobby, and elevators.The room was suitable. The sheets were clean, and the comforter had a very small hole, and there was no fitted sheet offered or available- only 2 flat sheets, then a blanket, then a comforter. The bathroom was fully functioning, aside from the slow draining shower stall, though it did not flood over. Bottled water in the room was most appreciated. The TV only received a dozen stations, 3 of which were continuous infomercials for the Palace resorts, and another 3 which were satellite music stations (jazz, Latin, and salsa). The view on the beach side is great if you like sun rise. The floors in the room are marble-like tile, and therefore are extremely slippery when wet. There are no floor drains in the room. Pillows were ample. The gift shops (1 jewelry, 1 t-shirt, 1 general souvenir and merchandise) were amply stocked, and the prices were far better than we found anywhere in town. The pools are too small for the number of visitors this resort gets, and were always crowded to the maximum capacity.

    Unique Quality: The bars get crowded quickly, as people linger long after getting their drinks. Lounge chairs around the pool fill up early and fast with people’s belongings. The smooth rock surface around the pools gets incredibly slippery when wet from water splashed all around the pool. Despite the “slippery when wet” signs, my wife and I watched numerous people slip and fall. Little was done by the staff to change the conditions at any time.The large beach is enjoyable, but shade huts are few in number, and fill up quickly. Jelly fish are a regular hazard, and often swimming is prohibited for safety reasons with red flag warnings and yellow police line tape. The food can best be described as American back yard bar-b-que with flares of pasta, Mexican flavors, and cold cuts. The “Reservations Only” restaurant on-site was a strong attempt at fine Mexican dining. The presentation was admirable, the variety of options was notable.This resort is average at it's very best- not worth the money unless you are underage and want to drink, or you are college age and want to hook up in Cancun, club, etc.

  • LuvCereza's Profile Photo

    Cancun Palace is the best!


    This is a great hotel for all ages. The rooms are nice and clean and the air-condition worked in ours. If it don't, you can be moved to another room promptly. There are 3 restaurants to chose from and plenty to eat if you do not like something in one of the restaurants. Remember, your in Mexico and they are NOT going to be serving the same kind of food you would back home in the US if that is where you are from. Other people travel around the world to come there and they have to suit other peoples tastes too, not just ours here in the US. If you do not like the food there are plenty of other restaurants outside the hotel to eat at.
    There are 3 pools and they are big! They have a kids pool and it is far enough away from the pool bar so that the yonger kids will not be seeing and hearing things they shouldn't.
    The entertaiment is worth the effort and nice to see. There is no adult entertainment here. This is a family resort if you want adult entertainment go to the Blue Bay Getaway. There is plenty there.
    There is outside games and if you can get the people involved it is worth it to get involved because they give away prizes for the winners.
    The beach is the best in the area so take advantage of that! Leave tips for better sevice, it does matter when you are only making 5 dollars a day. So, tipping goes a long way there in Cancun at any hotel or astablishment. But only tip for excellent service not just to anyone. Take the bus as much as you can for 6 pesos each way (60cents) you can give them a dollar but you will not be given back change. Please, always count your change no matter where you go. Learn the money!! Or you will get ripped off. Watch the bus drivers and taxi drivers especially, and you do not have to tip a taxi driver unless he has done a service for you and driving isn't one of them, getting your bags out and helping you is a service.

    Unique Quality: Outstanding characteristics would have to be the service, especially the bartenders and waitstaff.
    Tours are included with stay. See Guest Services for details.

  • Cancun Palace


    First the disclaimer: we stayed here to visit Quintana Roo and it was available for a timeshare week.

    It was Spring Break, and out of all the Palace Resorts, this one had more than its share of young partygoers. The only problem was when people wanted to shout down the hallways around 2-3:00 am. Drinking should not be wasted on such folks.

    But it was a great vacation. The staff was attentive. Food and drink were plentiful at all hours. I never had the feeling of being overcrowded. How could I complain when dinner was served at a table overlooking the Carribean, with the full moon rising into view?

    We went to different Palace hotels to eat., so there was a lot of flexibility. The Palace resorts along the southern coast made a nice stopping point when visiting ruins or snorkeling.

    I did not find the entertainment to be particularly good, although the musicians during breakfast were fun -- and there was always a walk on the beach. Those serious about entertainment will head into the main part of Cancun.

    Two tours were included. We went to the Chichin Itza Light and Sound Show and to the Isla de Mujeres. For the rest, we rented a car. The Palace travel staff helped us find a car rental after an outside agency (Thrifty) did not have anything available despite our confirmation.

    The downside were the yellow bracelets worn all week, the timeshare hustle by Guest Services soon after we arrived, and the noise level at night -- for whatever reason, noise tends to carry.

    If I were to stay at any of the Palace Resorts in the region, I would choose Xpu-Ha for its beach and snorkeling -- although I understand those that lament the all-inclusive resorts that have been built along the area. A condo in Akumal might be all that a family needs.

    However, for an all-inclusive in Cancun, I have no complaints about the Cancun Palace. I like it best, when compared to the Sun and the Beach Palaces. And we even got in some time for min-golf at the resort's two courses.

    Unique Quality: Given the hotel;s location between the Carribean and the lagoon, any view was great. The Cancun Palace was set back from the street, towards the Southern part of the htoel zone, so things were quieter (at least from the outside).

    If you are considering an all-inclusive in the region, the Xpu-Ha Palace has is beside one of the most beautiful beaches in the area. There is great snorkeling and I have read stories of people who have swam with manatees there. It has an eco-park atmosphere, and most of its facilities are open (bar, lounge, etc.) rather than being air conditioned.

    The photo is a view from our room at the Cancun Palace.

More about Cancun Palace

loved the Cancun Palace

by A TripAdvisor Member

My sister and I just came back from the Cancun Palace, and I've got to tell you it was one of the best hotels Ive stayed in. The hotel looks like a Palace and was very very clean. The service was excellent and the hotel was in the center of the strip. My sister was having a great time sporting alot of Margarita and tequila, because it was unlimited drinks galore. If you go to Cancun stay at the Cancun Palace you would not regret it. A word of advice be careful of those timeshares. Do the timeshares if you want to only to get the free tours. You are under no abligation to purchase any timeshares. Good luck.

Cancun Palace An Excellent Choice

by A TripAdvisor Member

Just got back from Cancun yesterday evening. It was an excellent trip. Can't say enough good things about the Cancun Palace (In fact all the Palace resorts were beautiful). Everyone was cheerful, happy, and ready to please. We initially had a double room but when I asked for a King they moved us the following morning. Rooms were clean and well appointed, we had a great oceanview from the 7th floor. Food was abundant and very good. We never found ourselves lacking for different types of entree's. Tipping was appreciated but rarely expected, and we did tip above the all inclusive but in small amounts ($1 - $2) which made the servers even more attentive the next time they saw you. Drinks were weak initially, but a well placed tip and a little conversation with the bartender or waitress produced a well mixed drink. The people from Funjet were excellent as well. When they pitched tours outside of the one's included in the package, it was very low key and they were not pushy. Transfers were arranged and generally on time. Flights were generally on time with no major delays due to security. Customs was as expected.The tours that we took - Tulum and Isla Mujeres were just OK. In many cases it's easier and cheaper to do them on your own. For instance there was an unscheduled stop at a souvenir shop on the way to Tulum, and the vendors were all over us as soon as we stepped off the bus, very few of the tourists bought anything and most seemed a little miffed at the delay. The tour to Isla Mujeres was fun while we were on the boat, but the "swim with the shark" was disappointing in that they had a nurse shark in an ocean pen and they took your picture holding onto it. My wife and I wanted to play "Free Willie". The snorkeling trip on this tour cost an additional $14 each and again was disappointing. The strong current pushed you along and the mandatory life vests didn't allow an experienced snorkeler to do any diving. The reef was in bad shape and the fish although interesting were not paa Mujeres tour would have been valued at about $ 50-60 each. But my wife and I went back on our own using the bus system and the ferry at a round trip cost of about $8 each. And we had a much more relaxing and enjoyable day in doing so. If we ever go back, I would also avoid the "Spring Break" crowd and hotels that cater to spring breakers (The Oasis). Most of the college kids were well behaved but as is the case there are always a few that spoil it. Drunk, obnoxious, loud, poor manners, and no idea on how to respect the locals. Luckily at 10:30 each night most of them boarded a bus to go on one of the planned drinking binges at the clubs. Don't get me wrong, I love to party as well, but we rarely went down to the lobby until we knew they would be leaving. The beaches were excellent, with nice waves, but a strong undertow. Lifeguards kept a watchful eye. On Cancun itself, very few thongs and no topless from what we saw although both are allowed at the beach. On Isla Mujeres though, thongs and topless were more the norm across all age groups. There were many more Europeans on this island and it was much more laid back and relaxing. The surf at Playa Norte was more tranquil, less wind and waves, and overall my wife and I really enjoyed our time here. So I guess that's it in a nutshell. Great trip, no problems. Oh by the way, I wouldn't recommend anything on the north end at this time, lots of construction, traffic, less than attractive properties.

go cheap go carefree with all inc.

by jimfisch about cancun and playa del carmen

have been in cancun and playa del carmen many
times and have never been dissapointed. with either
all inc plans. the palaceses sun palace cancun
palace, golden crown paridise and other all inc.
i have also gone very cheap and had great time.
you can eat very cheap there if you look around

Tropical huts in an Ecopark... great pool & view!

by Darkeyedgirl about XpuHa Palace (all-inclusive resort)

I did NOT stay here, but we visited 2 times, as part of the Palace Resorts "stay at one, visit all of them" package.

From what I saw: the hotel "rooms" are actually individual huts (air conditioned!), with private balconies; each had it's own hammock. VERY tropical and VERY secluded; this is the kind of place you'd go for a honeymoon -- however there were alot of kids around so it seemed kid-friendly.

To get around the park, it's wise to hop onto one of the golf carts (if you can find one) going by. If not, you'll be hoofing it; but if ya hoof it, you can stop & check out all the scenery (flowers & wildlife) along the way.

Gotta add: XpuHa's pool cannot be beat. Just perfect. Huge enough for seclusion off in your own corner, had a really neat showering-off area, and the bar! The best Banana Monkey's you'll EVER taste! The snorkeling lagoon was incredible... clear, full of fishes & even a manatee! The Ecopark itself had all sorts of birds & reptiles & big colorful fish.

The restaurant was a lot higher-class than the one at Cancun Palace; it was also a buffet-style place, but they had SUSHI here.

XpuHa also has it's own private beach; it's nothing like the wild'n'crazy beach at the other resorts! It was totally cordoned off, had straw umbrellas stuck in the sand, and some rocky parts of the beach (which made for some very cool photos).

Cant Wait Til Next Trip To The Palace

by A TripAdvisor Member

Cancun Palace was a great time.The staff was very friendly,and the entertainment and scheduled events were the best.The crowd was very diverse which made for a memerable time.Great get away for the young and old!


that's Cancun Palacethat's Cancun Palace

Forum Posts

Cancun 'Palace' Hotels

by tired_boy

hello there,
I have seen brochures containing The Moon Palace and Aventura Palace hotels. It says in the write-up that you can use the other hotels facilities within the Palace chain.

Which hotels would you recommend out of this chain. It would be my honeymoon and mainly a chilling out holiday but the first time that my wife-to-be has been abroad so i want to make it a really nice hotel.

thanks in advance

RE: Cancun 'Palace' Hotels

by ratherton

I've never been there but I've heard nothing but good things about the Moon Palace. It's a little bit outside Cancun (south) but I don't think it would be a bad place to go if you just want to relax on honeymoon.


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 Cancun Palace

We've found that other people looking for this hotel also know it by these names:

Cancun Palace Resort
Cancun Palace Cancun
Cancun Palace Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Zona Hotelera, Cancun, Yucatan Peninsula, 77500, Mexico