| Hotel Rating: |   | | Satisfaction: |   | | Reviews: 5 | Photos: 6 | | Boulevard Kukulcan Km 14.5 Zona Hotelera |
 | Cancún Cancun Palace Reviews | 1 - 5 of 5 |  |
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 | Cancun Palace: Cancun Palace
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 View from the Cancun Palace
room by ArnoldE
It was Spring Break, and out of all the Palace Resorts, this one had more than its share of young partygoers. The only problem was when people wanted to shout down the hallways around 2-3:00 am. Drinking should not be wasted on such folks.
But it was a great vacation. The staff was attentive. Food and drink were plentiful at all hours. I never had the feeling of being overcrowded. How could I complain when dinner was served at a table overlooking the Carribean, with the full moon rising into view?
We went to different Palace hotels to eat., so there was a lot of flexibility. The Palace resorts along the southern coast made a nice stopping point when visiting ruins or snorkeling.
I did not find the entertainment to be particularly good, although the musicians during breakfast were fun -- and there was always a walk on the beach. Those serious about entertainment will head into the main part of Cancun.
Two tours were included. We went to the Chichin Itza Light and Sound Show and to the Isla de Mujeres. For the rest, we rented a car. The Palace travel staff helped us find a car rental after an outside agency (Thrifty) did not have anything available despite our confirmation.
The downside were the yellow bracelets worn all week, the timeshare hustle by Guest Services soon after we arrived, and the noise level at night -- for whatever reason, noise tends to carry.
If I were to stay at any of the Palace Resorts in the region, I would choose Xpu-Ha for its beach and snorkeling -- although I understand those that lament the all-inclusive resorts that have been built along the area. A condo in Akumal might be all that a family needs.
However, for an all-inclusive in Cancun, I have no complaints about the Cancun Palace. I like it best, when compared to the Sun and the Beach Palaces. And we even got in some time for min-golf at the resort's two courses.
Given the hotel;s location between the Carribean and the lagoon, any view was great. The Cancun Palace was set back from the street, towards the Southern part of the htoel zone, so things were quieter (at least from the outside).
If you are considering an all-inclusive in the region, the Xpu-Ha Palace has is beside one of the most beautiful beaches in the area. There is great snorkeling and I have read stories of people who have swam with manatees there. It has an eco-park atmosphere, and most of its facilities are open (bar, lounge, etc.) rather than being air conditioned.
The photo is a view from our room at the Cancun Palace. Theme: Hotel
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| Cancun Palace: Not a luxery all-inclusive... average at best
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If you have been to a Sandals resort, and are interested in this resort, you will be sadly disappointed. It is NOTHING like a Sandals brand resort. The lobby is enclosed with windows and solid walls, but not air conditioned. The fans on the ceiling do little to help move the heavy warm humid air around. We signed for the room, the room safe key, and had plastic bracelets put on our wrists. We were informed that if the bracelets were broken or removed, that a cost of $75.00/night would be assessed.
Because it was our 1st wedding anniversary, our travel agent had requested a beach front room with a Jacuzzi tub. After several minutes, they gave me the key to a lagoon side room (not beach front as requested) with a Jacuzzi tub, claiming it was a “very nice room and an upgrade”. No smoking laws have not been enacted in Mexico anywhere- including the Cancun Palace. Due to the heavy nature of the humid air, it tends to linger in hallways, lobby, and elevators.The room was suitable. The sheets were clean, and the comforter had a very small hole, and there was no fitted sheet offered or available- only 2 flat sheets, then a blanket, then a comforter. The bathroom was fully functioning, aside from the slow draining shower stall, though it did not flood over. Bottled water in the room was most appreciated. The TV only received a dozen stations, 3 of which were continuous infomercials for the Palace resorts, and another 3 which were satellite music stations (jazz, Latin, and salsa). The view on the beach side is great if you like sun rise. The floors in the room are marble-like tile, and therefore are extremely slippery when wet. There are no floor drains in the room. Pillows were ample. The gift shops (1 jewelry, 1 t-shirt, 1 general souvenir and merchandise) were amply stocked, and the prices were far better than we found anywhere in town. The pools are too small for the number of visitors this resort gets, and were always crowded to the maximum capacity.
The bars get crowded quickly, as people linger long after getting their drinks. Lounge chairs around the pool fill up early and fast with people’s belongings. The smooth rock surface around the pools gets incredibly slippery when wet from water splashed all around the pool. Despite the “slippery when wet” signs, my wife and I watched numerous people slip and fall. Little was done by the staff to change the conditions at any time.The large beach is enjoyable, but shade huts are few in number, and fill up quickly. Jelly fish are a regular hazard, and often swimming is prohibited for safety reasons with red flag warnings and yellow police line tape. The food can best be described as American back yard bar-b-que with flares of pasta, Mexican flavors, and cold cuts. The “Reservations Only” restaurant on-site was a strong attempt at fine Mexican dining. The presentation was admirable, the variety of options was notable.This resort is average at it's very best- not worth the money unless you are underage and want to drink, or you are college age and want to hook up in Cancun, club, etc. Theme: HotelPrice: US$180 and up » Currency ConverterComparison: about averagePhone: 52-998-881-3600
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| Cancun Palace: A youthful, spirited place in Cancun
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 view of the pools & ocean from
our room by Darkeyedgirl
Also, this comes in handy; you get one free room service per day with the all-inclusive package. Comes in handy when you don't feel like crawling down to the restaurant or just in case of ya is hungover... order that free room service... it's nummy!
I guess what I liked best about this place was all the youthfulness... the fun! Volleyball with thumping music going on over here, strolling gondolas in the buffet over there... parasailing & people-watching on the beach, with GREAT waiters bringing your pina coladas right to ya beachside!
The pool is in 3 sections... there's a shallow area, then the volleyball area, then, the swim-up bar area with a waterfall. The swim-up bar totally rocks!
All of the rooms have a 'view', however, you have to ask for a 'great view'. The first time there, the view wasn't so great; second, time, we got what we asked for, and man, what a view... of the ocean, the people on the beach, the poolside activities...
There's a great outdoor buffet style restaurant that seems like it's always open... and also a fancier, dressy-up kinda place on the inside.
Also, with Palace resorts? You stay at one, then you can visit all the others (and, swim in the other's pools, eat at their buffets, drink at their bars... it's all inclusive all the way around). Theme: HotelPrice: US$120-180 » Currency ConverterComparison: about averageDirections: it's sort of in the middle of the 7-shaped peninsula. Your bus will take you there, and you'll bus it around from there, or walk.Website: http://www.palaceresorts.com/
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