Gran Caribe Real Resort

4.5 out of 5 stars4.5 Stars

Blvd. Kukulkan, Km. 11.5, Hotel Zone, Cancun, Q. Roo., Cancun, Quintana Roo, 77500, Mexico

10 Reviews

Gran Caribe Real Resort & Spa
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83%

Satisfaction Very Good
Excellent
43%
1585
Very Good
28%
1043
Average
12%
442
Poor
8%
294
Terrible
6%
249

Value Score Poor Value

Costs 25% more than similarly rated 4.5 star hotels

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Good For Business
  • Families77
  • Couples79
  • Solo77
  • Business81
  • Cancun hotel

    by

    In June 2000 we had our honeymoon in Cancun. I had no time to plan the honeymoon so I had a travel agent coordinate all of the details. We were young so she apparently booked us at the Costa Real, which was a sister hotel to the Gran Caribe Real. The Costa Real was a party hotel and I called my travel agent collect from Mexico and demanded she switch our hotels. We were moved to the Gran Caribe Real. It was a much nicer hotel and the teenagers that were present were controlled by their parents.

    We liked the hotel so much that in December 2001, we returned. Christmas was a nice.

    The All inclusive package was nice, though I do believe they watered down the alcoholic drinks. I'm not a frequent drinker either and I noticed.

    I would highly recommend a visit to Xcaret or Chichen Itza. Though, if the Chichen Itza tour stops at a restaurant on the way back don't eat the food. Everyone I ever talked to that did got Montezuma's revenge really bad.

    Unique Quality: Beach access

  • Hotel room ceiling collapsed on us

    by

    My husband and I stayed at this hotel for 5 nights (from June 29 - July 4 2009). We had several problems with the hotel. When we arrived, they gave us room 2132, which smelled of mold. We asked to switch rooms, but they said we couldn't because there were no rooms available. After complaining several times, they switched us to room 2432, which was freshly painted. We decided to stay in room 2432, because we thought the smell of paint was better than the smell of mold. We did not want to complain again because we did not want to be difficult customers.

    We did not get one night of good sleep throughout our stay. The walls are very thin and you can hear anyone walking or talking in the hallways. We discovered that placing a towel under the door helped with the noise level. Early in the morning, we were woken every day by very loud construction.

    On Thursday night, our hotel room ceiling collapsed at 2 in the morning. There was debris everywhere and our luggage/belongings were damaged. We called the front desk but nobody answered. When we went to the front desk and showed the staff member (Angel) our pictures of the collapsed ceiling, he did not seem shocked. He asked if we wanted a new room. We said we needed a new room right away, and we told him to give us an upgrade. He said the only upgrade he could give us was a room with an ocean view. He told us to sign the upgrade form, but the form he gave us was not about a room upgrade. It was a disclaimer form saying we would agree not to make any claims against the hotel. We explained we could not sign the form because our belongings were damaged. He said he gave us the wrong form, and showed us another form listing the room upgrade. In small print, this form also had the disclaimer wording. Again, we explained that our belongings were damaged so we could not sign this form. He got frustrated and switched our room.

    The next morning, we spoke to the manager. We explained that we had bought $85 of souvenirs the previous day at Market 28. The manager said he could not do anything about the damaged belongings because we did not have any receipts for our souvenirs. We asked for a refund, but the manager said he could not give us a refund because we had booked through Expedia and not the hotel directly. The manager offered us a free massage at the spa (good for one person only) and a room upgrade, but only if we signed the disclaimer form. We plan to sue the hotel so we did not sign the form.

    We had several other problems with the hotel besides the poor service from the front desk staff and the issues with our rooms. We bought an all inclusive package, which included all food and drinks for the week. The drinks are very poorly made. They have no alcohol in them and are watered down. The waitresses were also very slow in bringing us our drinks. The food was also very bad. The last 3 days of our trip I had a stomach ache. The pool is very dirty and is not cleaned. There is a thick layer of oil on the surface of the pool. The plastic chairs that they place in the pool for people to lie down on have turned yellow because of some residue. There is a foot bath where you can wash sand off your feet. We saw the hotel staff scooping out the sand instead of changing out the water. Everyday, we got harassed by people trying to make us attend a timeshare presentation. They offered to give us 500 pesos, but we discovered that they would not give us cash. They would give us a gift certificate that we could use at the hotel. We found this not useful, because we had already paid for an all inclusive package.

    Unique Quality: The hotel has a nice beach on its property.

    The only good service at the hotel were from the concierge staff and bellboys.

    Directions: Hotel zone of Cancun

  • Hotel room ceiling collapsed on us

    by

    My husband and I stayed at this hotel for 5 nights (from June 29 - July 4 2009). We had several problems with the hotel. When we arrived, they gave us room 2132, which smelled of mold. We asked to switch rooms, but they said we couldn't because there were no rooms available. After complaining several times, they switched us to room 2432, which was freshly painted. We decided to stay in room 2432, because we thought the smell of paint was better than the smell of mold. We did not want to complain again because we did not want to be difficult customers.

    We did not get one night of good sleep throughout our stay. The walls are very thin and you can hear anyone walking or talking in the hallways. We discovered that placing a towel under the door helped with the noise level. Early in the morning, we were woken every day by very loud construction.

    On Thursday night, our hotel room ceiling collapsed at 2 in the morning. There was debris everywhere and our luggage/belongings were damaged. We called the front desk but nobody answered. When we went to the front desk and showed the staff member (Angel) our pictures of the collapsed ceiling, he did not seem shocked. He asked if we wanted a new room. We said we needed a new room right away, and we told him to give us an upgrade. He said the only upgrade he could give us was a room with an ocean view. He told us to sign the upgrade form, but the form he gave us was not about a room upgrade. It was a disclaimer form saying we would agree not to make any claims against the hotel. We explained we could not sign the form because our belongings were damaged. He said he gave us the wrong form, and showed us another form listing the room upgrade. In small print, this form also had the disclaimer wording. Again, we explained that our belongings were damaged so we could not sign this form. He got frustrated and switched our room.

    The next morning, we spoke to the manager. We explained that we had bought $85 of souvenirs the previous day at Market 28. The manager said he could not do anything about the damaged belongings because we did not have any receipts for our souvenirs. We asked for a refund, but the manager said he could not give us a refund because we had booked through Expedia and not the hotel directly. The manager offered us a free massage at the spa (good for one person only) and a room upgrade, but only if we signed the disclaimer form. We plan to sue the hotel so we did not sign the form.

    We had several other problems with the hotel besides the poor service from the front desk staff and the issues with our rooms. We bought an all inclusive package, which included all food and drinks for the week. The drinks are very poorly made. They have no alcohol in them and are watered down. The waitresses were also very slow in bringing us our drinks. The food was also very bad. The last 3 days of our trip I had a stomach ache. The pool is very dirty and is not cleaned. There is a thick layer of oil on the surface of the pool. The plastic chairs that they place in the pool for people to lie down on have turned yellow because of some residue. There is a foot bath where you can wash sand off your feet. We saw the hotel staff scooping out the sand instead of changing out the water. Everyday, we got harassed by people trying to make us attend a timeshare presentation. They offered to give us 500 pesos, but we discovered that they would not give us cash. They would give us a gift certificate that we could use at the hotel. We found this not useful, because we had already paid for an all inclusive package.

    Unique Quality: The hotel has a nice beach on its property.

    The only good service at the hotel were from the concierge staff and bellboys.

    Directions: Hotel zone of Cancun

  • Not 5*

    by

    We booked with First Choice to stay at the RIU Caribe because it was out of the Party zone.
    2 weeks prior to our holiday we were informed that our hotel was over booked and were being moved to Gran Caribe Real. Ok,what can you do its too late to cancel and re-book, picture looked ok in the brochure, so of we went.
    The hotel its self was nice but it was like staying at an 18-30s club, The noise all night was terrible, youths coming in from night clubs shouting and going in the swimming pool at 4am, doors banging at all hours, running up and down the corridor.
    I am not a picky person but when you travel 10hrs with a 6hr time difference and are in a 5* Hotel you do not expect this sort of behavior. I was like beeing in Falaraki.
    The Hotel was full of Americians and Canadians for them it is a 2-3 hr flight to party, after finishing High school or University. Dont go there from May-September unless you are 18-30 and want to night club every day.

    Unique Quality: The room was lovely and clean the hotel was very clean, cannot fault the hotel its self on the beach.
    the hotel let is standard drop from a 5* to a 3* in my books due to the unruly noise and youths running wild.

  • taryn_treloar's Profile Photo

    The Small Town Hotel

    by

    I loved staying at this hotel and would recommend it to anyone. I want to go back in a couple years. Everything was nice about it. Rachel and I were treated like Princesses at this Hotel!

    The picture is of the pool area that I woke up to everyday. There was never a time when it wasn't buzzing with people. Although, it was nothing in comparison to the Gran Caribe Real.

    The Gran Caribe Real and Costa Real are joined so if you are staying at either hotels you can use the facilities at both.

    Rachel and I were all-inclusive so we would walk from one to the other, drinking and partying with different people every day.

    Unique Quality: Costa Real was like the 'Small town Hotel' and the Gran Caribe was the 'Big City Hotel"
    Costa Real had better service and by the end we knew a lot more people... but the Gran Caribe had a lot more to offer and the activities were better and the staff was ummm NICE :)

    The Gran Caribe had AMAZING night shows. The dancing was fantastic. Another one of my favorite activities of the trip.

  • taryn_treloar's Profile Photo

    The Big City Hotel

    by

    Rachel and I were like Princesses at this Resort. It was a bigger and better version on the Costa Real, the hotel we were actually staying at. Because we had facility use to both Hotels we had the best of both worlds. We had our Costa Real where everyone knew us, and the Gran Caribe where it was big that we met new people every time.

    This hotel was gorgeous.

    Unique Quality: Everything was excellent!

  • Gran Caribe Real Resort & Spa

    by

    Unique Quality: Offers both all inclusive and less expensive European Plan. All rooms provide ocean view, however the view from the left side is not as good as the other rooms. Ask to change rooms if you don't like the view and they will accommodate you.

  • Vlado_ZG's Profile Photo

    Decent value for the money

    by

    All inclusive hotel. It can save you lot of money since the restaurants in Cancun are expensive and overcrowded.

    Unique Quality: Pool are correct, beach is clean, but no waves at this part of Cancun. Food is little above average.

  • Smarr's Profile Photo

    The Best

    by

    In the heat of Cancun, Have room service breakfast served on your own private balcony. They have a great swim-up bar and lounge chairs in the pool. This is a great plase to stay to relax and recharge

    Unique Quality: good food and drinks

  • Gran Caribe Real Hotel (at the...

    by

    Gran Caribe Real Hotel (at the top end of Cancun)

    Unique Quality: This hotel was very nice, it had a large atrium filled with marble columns & lots of hanging plants. It was on a sheltered part of the beach so we had calm waters unlike the main stretch.
    The food was average - nothing to really write home about. The best restaurant was the one you had to make reservations for, the buffet one was quite poor

More about Gran Caribe Real Resort

Photos

Gran Caribe RealGran Caribe Real

Pool deck at Gran Caribe RealPool deck at Gran Caribe Real

Forum Posts

gran caribe real hotel

by walkerdonna11

Hello, We have just booked a week at this hotel in Feb 2009, I am getting conflicting reviews from trip advisor and others, can anyone please let me know how this hotel is. It seems that it has been renovated recently..
Thanks

Re: gran caribe real hotel

by YVRDave

I stayed there in November. It was my first All Inclusive. It wasn't bad just different for me. The rooms were bright and the beds were comfortable. Bathrooms were large. There is one main buffet restaurant that also had a menu option. The food was tasty but seemed more Mexican than International to me. There is one Specialty restaurant that you MUST reserve atleast 24 hours before or attend a time share presentation to get into. The beach was affected by an earlier storm and was shortened to 10-15 feet.
The location is very good, with walking access to alot of shopping and other restaurants. There is a bus stop right infront and taxis also are readily available.

Comments

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 Gran Caribe Real Resort

We've found that other people looking for this hotel also know it by these names:

Gran Caribe Real Resort & Spa
Gran Caribe Real Cancun
Gran Caribe Cancun
Gran Caribe Real Resort Spa
Cancun Gran Caribe Real Resort
Grand Caribe Real
Gran Caribe Real Hotel

Address: Blvd. Kukulkan, Km. 11.5, Hotel Zone, Cancun, Q. Roo., Cancun, Quintana Roo, 77500, Mexico