Beware Gran Melia Cancun
by A TripAdvisor Member
BEWARE GRAN MELIA CANCUNJune 26, 2003If you are planning on making reservation at the Gran Melia Cancun, please read this review along with another review (that we found) at web site: ... under Charlene from Canada before you put your life and the life of your love ones at risk. When we first arrived at the 5 star resort we were impressed with the size and all the plants surrounding the main entrance. As we walked through the lobby and the hallways it felt very humid, deserted, and the hallways were filled with towels and buckets due to water leaking from the ceilings throughout our six-night stay.On June 26th (our last night), my husband and I had gone to bed around 2:35 a.m. and someone came into our LOCKED ROOM and robbed us during our sleep. We did not know that we were robbed until we woke up around 9:00 a.m. They took my husbands watch and cash value of $250.00 U.S. dollars. When my husband called the front desk for security, two personnel (a security officer and a lady) came to take down our report in broken English. Within 10 minutes, another employee named Vidal Espinoza came up to our room and watched as the security officer searched our belongings. When I asked Vidal if this has happened before he said, Yes, but not often. After the search, they said that they would get back to us in 3 hours with the final investigation.When we came back to the hotel after lunch for an update we were not assisted in a professional way. Jose P. Caballero (front desk manager) made my husband and I waited for nearly 1 hour before assisting us. He said that he would get the head security to speak with us. We waited and never saw or spoke with a head security person. Jose tried to brush us off and denied us of our request to speak with the upper level management. All that Jose showed us was a list of people who had a key to our room (multiple hotel employees had keys to our room). He did not show us a fingerprint investigation like he had promised. Bottom line, Jose was not able to give us an explanation to how our money and my husbands watch were stolen from our room while we were sleeping. In the end, Jose did not show or have empathy for our lost and insisted that we made up this factual story. Please read the above web site in paragraph 4 if you do not believe us.$250.00 and a watch are not very much to us, but our concern was our safety. We could have been victims of a homicide, rape (myself), or injured if there had been a confrontation if we had woken up during the robbery. For your safety and service, we would not recommend anyone to stay at the so called 5 star resort at the Gran Melia Cancun. We have filed a complaint to the hotel, travel agency, president-Gabriel Escarrer, and owner, Mr. Rolf Salomon. Stevedang2003@yahoo.com Loi and Steve Dang
gran melia
by A TripAdvisor Member
My husband and I stayed at the gran melia June 10th thru June 17th. The beach and pool area were beautiful. There are plenty of papalas and lounge chairs near the pool and the beach. We did encounter many rude staff members but there were also polite helpful staff. The hotel is older and has a strong mildew odor in the room and the lobby areas. Air-conditioning in the room had to be fixed also. Drinks and soda at the bar were very overpriced and not too good either. The only thing that impressed me with this hotel was the beach and pool area. We walked next door to the jw marriott and it was beautiful inside and out. I would only recommend the gran melia if you are getting a great deal, but it would be worth the little extra money to stay somewhere else. I have seen ratings of 4 and 5 stars for this hotel, I would give it a two. Please email me if I can answer any questions. lgilin69@comcast.net
Melia Cancun...the best
by A TripAdvisor Member
This was the first trip that my husband and I have ever taken together and after 16 years we deserved the luxury that the Melia had to offer. We were in awe of the beauty that surrounded us. We did not have one bad experience so I will just share some advice. Since the Melia is not an all inclusive hotel we found the food and drinks to be very expensive so we took the bus to town (about 25 min ride) and purchased breakfast food, a styrofoam cooler, beer and snacks. We usually headed to the beach in the morning with cooler in tow and then bought a salad or sandwich (about $4 a piece) from the store inside the hotel. If you order 2 burgers and 2 beers from the beach cabana expect about 30 dollars to be put on your room tab. Everyone has to experience the swim up bar and a fru fru drink though. The icy blended drink in a hollowed out pineapple with a fruity face was 10 bucks but you gotta try one for the fun of it. We then went out to dinner everynight to a different Cancun resturant using Brant Boston's 2 for 1 card (I found it on the internet and the $15 fee paid for itself the first day). The Melia is not in the heart of the hotel zone therefore it is quiet and the traffic outfront is minimal. Take advantage of Aqua World right across the street. The hotel sells packages that are worth looking at. Don't go snorkeling on the ocean side, go on the lagoon side (much calmer and enjoyable). We did both and the ocean was a scary experience due to the waves and the vastness of it all. We had no trouble traveling by bus and only took a taxi once. We found the hotel night life almost non exisitant and the hotel bars were always empty so we just went looking for fun at night and found it everywhere no matter where we went. Empty bars and quiet pools mean NO SPRING BREAKERS to intrupt your relaxing vacation. It was fun to go elsewhere and watch the spring break generated energy but it sure was nice to sleep and relax in peace. We had friends staying at a all inclusive hotel in the "p content to pay the extra cost for food and the classy Melia. (I have to say there were rather jealous after seeing the Melia too). So... go, enjoy and treat yourself....it's worth every penny. Take alot of American dollar bills. I took $100 worth and slipped the very helpful staff a dollar or two at every opportunity to assure continued pamering. They were great and I wanted them to know I appreciated them making my vacation a dream come true! I'd love to hear from others that went to or are going to the Grand Melia!!
Resort
by Tokyobase about Gran Sol Melia, Cancun
Can't say much about this hotel because we experienced broken chip glass, and ants wondering in the room. My husband was hurt by a (small) chip glass which we are sure that it's from the previous guest. Then, we asked for the thorough room cleaning, the housekeeping sent someone who doesn't speaks english. Well, because of miscommunication, she clean the place for like 3 times which I think it's not neccesary.
More Than Excellent...Supreme!!
by A TripAdvisor Member
I Went for my Honeymoon At beguining of Jan 2003. I paid $1,200 bucks for Ocean View under a honey moon package, including transportation and and one dinner for two. But at the time that We got to the Gran Melia CAncun they upgrade our package and they gave us a luxurius room at the "Servicio Real" ( the first pyramid at the left corner) this is like a VIP area , that include breakfast everyday, appetizers and open bar from 7pm to 9pm ( in the 8 days that we stayed there they never repeat the menu) , at the time that we enter in our room we found a Champagne bottle and all the bed full of roses petals..IT was Awsome!The beach abd sand of Cancun are one of the best that I ever seen......the staff is excellent, the italian restaurant is great, we had a massage sesion...and you fill that you are in a dream.The architecture of the hotel is majestuosy. Cancun and the Melia is a Place to stay!
Forum Posts
Gran Melia
by marcuslee
Has anyone been to the Gran Melia? They have great deals right now. I'm wondering if they make guest ware wristbands? We have friends staying at another hotel and we want them to hang out with us at Gran Melia, but wristbands may be a problem
Thanks
Mark
RE: Gran Melia
by ygrygr
Hi Mark my name is Jessica and I have the same questione you have. Do you have any info. on it. please if you do please lett me know my trip is set for December 2 and my friends have a good deal on a packege on a different hotel, but we all whant to be together. So if you get that info. caou please get back at me. Thank you Mark
Re: Gran Melia
by NorCal08
If you purchase an all inclusive package, they will make you wear a wristband.
Sign in with Facebook
