More about Grand Sirenis Mayan Beach
not nice at the mayan beach side
we arrrived on monday the 29th of Jan. at the lobby of the grand sirenis mayan beach. We where given a map and where told where our room was. We had nobody to show us to our room. So off to our room carting our suitcases behind. We get to the end of the hall, and the elevator did't work. So we had to carry our suitcases down three flights of stairs by ourselves at this 5 star resort. Find our rooms that where not even on the map. We where given a map of the Riveria side and we where on the mayan beach side. Anyway found our room by ourselves, we had no real problem with our room other then a few times through the week, when we would go for a cold beer out of our mini bar and our fridge was not working. We did find the design of the room a little silly, with the hole in the wall. We unpacked and went to go to the pool. Could not find where to get a towel. Had to ask around and go two pools over, to get a towel. We found the beach not nice at all. We seen lots of people walking around on their heels as they had cuts on their toes from walking around the beach. There also was no beach volleyball they where sifting the sand all week, we showed up daily for beach volleyball no show from the activity team at the time specified. We went to this place through transat and from the pictures in the book, the beach in the book is not the beach at grand sirenis. We found the service terrible. If you where at the beach and wanted a drink you had to wait at the beach bar while the four waitress serving the centre pool and the whole beach got their drinks first. Our wait at this hut always was around a half an hour for a drink. I call that terrible service. The food at this snack bar was brutal, everything was cold like it was laying there for a full day maybe two. The buffet by our pool was horrible. We seen hamburgs, hotdogs, and cold fries breakfast, lunch,& supper every single day. We would sit and watch people make a make a hamburg take two bites and leave the rest. The food that was in our pool building by the mayan beach pool, in the buffet all tastes like it has been heated about 5 times. We had to eat the nacho and cheese everyday, that's all we found eatible that and some days there might be some rice dish or noodle dish. We talked to a lot of people on our side and nobody was impressed. We have been to other resorts and had a lot of fun with the entertainment team. Here at the grand sirenis mayan beach I never met a single activity team person. I found this resort very mellow. We never seen any kind of entertainment at our pool. Not once did a activity team member approach us to participate in one single activity. We chose this resort for the daily entertainment well, we never had any. Now to the drinks, everytime I would order a pinacolada it was different. One day I went to the pool bar (mayan beach) and asked for a pinacolada and this older guy with slicked back hair I believe his name was Felix, gave me one that was in his hand already, and he handed it to me. I sat down took a drink and found it was very milky, he asked me do you like it? I just shrugged my shoulders in reply, he says to me if you don't like it, just don't pay for it. I was not impressed from that moment on, that did it for me. We also found they we had to do a lot of walking. When you hear that you think, SO! Well when you have to do it often, its a lot of walking. I would not recommend this hotel to anyone. Also we found that there was a lot of children, we don't have anything against them, just letting others know be prepared for children. I'm sure there will be a lot of people not liking that statement because they where the ones with the children. One night we tried playing pool, well they have 3 pool table and fosseball, and air hockey in this echoey room, we could not enjoy our game of pool from the noise from the air hockey table. Does anybody know how loud an air hockey table is? I hope people take this review seriously, this hotel has a servere problem with lack of service maybe not on the mayan riveria side but on our side, brutual. For instance we walked through the mayan riveria side lobby in the evening and all the tables had a bowl of popcorn. Well we didn't even have that in our lobby. Small issue right? Well that's a one of many. We feel we paid for this vacation, we have the right to complain.
DIRTY Sirenis !!! Disinterested employees !!!
We were at the Sirenis from January 21th to 28th.
Check in: We arrived in the lobby after an 1 1/2 hour bus ride and our room was NOT ready. We had to wait 2 hours to get our room.
The room was DIRTY +++ ! Check the pics I joined, and it was really worse than the pictures can show. We asked for a "second" cleaning and they only cleaned the mirror !
The service is just BAD almost everywhere except in the Brasilian and the Italian à la carte restaurants. The employees look exhausted or/and disinterested.
The food: often cold, like mentionned in other reviews. Almost no variety in the main buffet. We had MUCH BETTER at a 3,5 stars in Cayo Largo and a 4 stars in Panama.
The beach: grounded seashells, doesn't look like sand. You must have shoes to go in the water. If you go to one or the other end of the beach, still very close to the resort, you will find garbage !!! A LOT OF GARBAGE ! Unbelievable !!! Of course if you stay around the pools you won't even think it's possible.
The pools are the only thing that looks OK.
If you go with AIR TRANSAT, the 2 representatives are also DISINTERESTED. Late at the first morning presentation, losing people's precious vacation time...
Before going to the Grand Sirenis, we had read some bad reviews and thought that they were from grumpy people. We were willing to give the Sirenis a chance. Next time we will be careful to listen those people that spend their valuable time warning others.
Terrible!! Stay Away
The hotel is nice the food is allright but if you want five star food and five star service stay far away from the Grand Sirenis.
- Order drinks from the waitress and they never come
- tip the waitress and she could had cared less
- stand at the bar and wait for ever for your drink's
- Staff do not understand english at all
- call down to the front desk and never get an answer so you have to call the other front desk
- ask the front desk staff to call your tour guide for youa dn they ask if you have a cell phone to do it your self!!!
- food is relly not the greatest alot of hot dog's and hamburgers all the time
- the all night snack bar is really not existant just because all they have is hot dog's and hamburgers which are dried out
- can't get a coffee in the morning before 7am unless you are in your room
the assistant manager promises that you will get something beffore you leave for letting him know of all your complaints' and you don't hear back from him again.
-tiles are coming off of the pool deck
it is very slippery every wear becareful!!! my Boyfriend fell four time's and no one cares
the beachy is very course and the ocean is very rocky you need water shoes
the service in the al a carte resturant's suck !
so i guess if you still want to go to this great hotel that is supposidly a five star be my guest.
Just got back from a week of vacation at the Grand Sirenis and we had a great time. There were 5 of us and we had 3 rooms on the third floor in the 2800 building.
Before we left, we read the reviews and we were confused with the two separate reviews and ratings for the Grand Sirenis - one for the Riviera Maya and one for the Mayan Beach, giving us the impression that they were two different resorts. Well, they are not. They are the same resort. The complex has twenty 3-storey buildings. The buildings with rooms 1000 to 1900s are called the Riviera Maya. The buildings with rooms 2000 to 2900s are called the Mayan Beach. The Mayan Beach buildings are newer and some of the buildings were not quite finished when we were there. (Riviera Maya buildings opened July 2006, Mayan Beach buildings opened December 2006.)
Even though there is a separate lobby for the Riviera Maya buildings and the Mayan Beach buildings, they share the same restaurants, bars, pools, theatre, gym, etc. Apparently, depending which tour operator you use, you will get assigned rooms in the Riviera Maya buildings or the Mayan Beach buildings.
The rooms are spacious (approx 550 sq ft) and upscale. They have marble tile floors, granite counters, high-end faucets, Jacuzzi bathtub, a safe and even a telephone in the toilet stall. Yes, there is an open window between the bathroom and the main bedroom. It is an interesting design but it is not an issue. The toilet stall and shower stall have etched glass doors. The only nuisance is if you turn on the bathroom light in the middle of the night, it shines through into the bedroom as well. Actually, the window comes in handy if you want to pass something through or carry on a conversation when someone is brushing their hair or smth.
The buildings themselves are very unique. They resemble Mayan pyramids rising up in the jungle. Although the hallways in the buildings looks futuristic. Reminds us of something from a Star Trek movie.
The food at the main buffet restaurant (located between the 2 lobbies) is better than average. They have enough variety without going to the à la carte restaurants. For dinner, they have over 50 food items, not counting the items in the fruit island and dessert island. There is a carvery station that serves different roast meat each night (e.g. beef, pork, lamb, turkey, chicken, piglet). There are 2 grill stations that serve different grilled meat/fish each night (e.g. steak, pork chops, tuna, prawns). For those who are not adventuresome, there is the standard pizza, pasta, hamburgers and French fries.
The peak dinner time seems to be from 6:30 to 8:30. That’s when the grill stations are busy preparing and grilling food, meaning the food is the freshest and hottest.
The only complaint about the main restaurant is that for breakfast, the omelet line is usually long.
They have 6 à la carte restaurants. We loved the Steak House. The rib steak and filet mignon were excellent – tender and flavourful.
You may visit 4 à la carte restaurants per week. The only problem is that you are allowed to book all 4 à la carte reservations when you arrive. This is great if you are one of the first people in the line-up (the bookings for the week seem to open on Sunday just after noon). Otherwise, you will have difficulty getting a reservation for any à la carte restaurant. It would be a better plan if you could only book 1 à la carte restaurant at a time.
The beach is not miles and miles of white powdery sand. Some areas were a little coarse because of all the coral pieces. The main feature is a reef right in front of the beach. So it is great if you like snorkeling. There are lots of fish around the reef but not as many varieties as if you were to go on a snorkeling tour. You do need to watch out for sea urchins around the reef. There were lots of palapas and lounge chairs – we could always find some to use. We were lucky enough to be entertained by not 1, but 2 weddings on the beach during our stay.
The pools are huge. It took my wife 14.5 minutes to swim the length and back of one of the pools (and she’s a pretty good swimmer.) They have separate pools for kids, for daily activities (the noisy pool), and for others (the quiet pool).
The lazy river is great. There were lots of floating tubes available and we didn’t have any problem getting one when we were there. We checked out a previous writer’s timing – and yes, it takes about 8 minutes to float around it.
Besides the standards such as tennis courts, gym, games room, computer room (internet access was free, but may charge in future), there is also a coffee house (for cappuccino, espressos), and a health bar (for fruit/vegetable smoothies). They were building an ice cream bar, but it wasn’t ready yet.
We took public transit to Playa del Carmen and to Tulum. Their public transit are small white vans with a red or green stripe, called “collectivos”. To take them, you walk from the hotel to the main highway (about 10 minutes) and stand by the side of the road. When you see a “collectivo” coming, you wave and they will stop for you. They run about every 5-10 minutes. The fare is $2.00US or 20 pesos per person. To go to Playa del Carmen, you take a “collectivo” on the same side of the street as the hotel. To go to Tulum, you cross the highway and take a “collectivo” going the other way. For the return trip, just tell the driver you want to go the Grand Sirenis.
Tulum was very interesting. What we thought were gargoyles on the buildings were live iguanas LOL. From the far side of the ruins there is a stairway down to the beach. It’s a great idea to bring a swimsuit and towel and go for a swim while you’re there. In fact, bring a waterproof camera, swim out and take a picture of the ruins from the ocean…. beautiful.
great grounds the rest is awful
My husband, son and I stayed at Grand Sirenis this year. It was our 1st time 5 star experience (supposedly) which ended up being the worst . Most 3.5 star hotels where we stayed before were way better....
As a result we had to stay outside of the resort most of the time and still managed to save our trip. It's hard to complain when it's -15 in Toronto now.
A few positives about the resort:
amazing beautiful grounds,
nobody tried to sell anything, i.e. timeshares, etc.
My best advice to myself: read the reviews next time and don't dismiss them as "these people just expect too much".
Below is my letter sent to itravel2000 with whom we made a booking.
My wife and I have recently returned from a trip to Mexico, Mayan Riviera, namely, the Grand Serenis Holiday Package organized by your firm. We stayed there from January 6 to 13. We were extremely disappointed with the whole experience, as it seemed like the resort was nowhere near completion as it suffered quite a number of flaws that you as the tour operator should point out or factor in when presenting a package.
1)Longer than advertized transfer from the airport with a stop at another resort was met with an equally long line up to be checked in. The staff wanted to control all movements of guests by forcing them to utilize the bellboy services. We were not provided with a map of the grounds (and none were available) therefore, we left at 12am to fend for ourselves in finding our room with a very sleepy and cranky 2½ year old infant.
2)We made the request for a crib to be placed in the room at the time of booking with your company. Several days, prior to our departure, we repeatedly emailed the hotel to ensure that 2½ y.o. would have a crib. We got the impression that the hotel did not care at all about our needs by stating, such items are on a: “First come, first serve basis.” We asked Itravel2000 office to intervene on our behalf, to date no reply was ever given. When we arrived, we confirmed again our desire for a crib, we were assured that it would be there in 15mins, none arrived. Confirming with the front desk, they said another 15mins. Nothing arrived that night. Only late the next day, after another complaint, did they bring a crib.
3)With hardly any food provided on the plane, we arrived at the hotel very hungry (especially, our 2½ year old child). We were informed that the buffet was open. All that was on offer was cold French Fries, few Onion Rings and some reheated meat. Surely, the hotel staff was informed of a late flight from Canada or there is a gap in communication.
4)The next day, we arrived for breakfast, we asked for a High Chair, once again we were promised it in 5mins, none ever came. We also asked for a small spoon (i.e. a teaspoon) or fork (i.e. desert fork) none was ever provided, yet they were available in one of the a la carte restaurants. Subsequently, we learnt that if you want something it is better to help oneself than rely upon staff. There were no glasses for children to drink juice of water. We were only given wine type stemware.
5)Moreover, in a Japanese restaurant when we asked the waitress for a spoon for our child she brought us a table spoon. Luckily another waitress saw it and gave us a small spoon. The aforementioned waitress also gave our son melon jelly that apparently had rum in it. Again, the other waitress interfered saying “it’s not good for the baby”. Needless to say this was very disconcerting.
6)Service was very slow despite few guests, all the staff were just shuffling along; neither were they terribly attentive nor proactive.
7)House cleaning staff did not clean the room the very first day despite leaving the request on our door. Succeeding days, we found that service was not done until well after lunch. Only after we left a tip, did the famous “towel art” manifest itself. But, more disconcerting, we found that one of the bathrobes had been taken by one of cleaning staff and not replaced by the cleaning staff and with a US$65 replacement cost caused us unnecessary anxiety.
8)Telephone service to the room from Canada was impossible. It worked the first day and then the line was broken for 3 days. But even when it was operational it was not much use as switchboard desk staff refused to pick up the phone save after long periods of ringing. My father who is critically ill tried for 5 days to reach us to no avail). Calling Canada was equally troublesome, as there was no link to an automatic calling service rather one had to go through the rather expensive (Cnd$2 per minute) local Mexican telephone exchange.
9)The water from bath & shower was brown. And, when one tried to turn off the water, in both the shower & bathtub, it resulted in handles falling off. We made some photos to prove that. They are available upon request.
10) The Beach was strewn with coral and the occasional piece of garbage. And, when one moved beyond the enclosure, there was a large amount of garbage that had been washed ashore.
11)The picture of the beach and the shoreline that Air Transat brochure showed is a misrepresentation of reality. It does NOT have a “beautiful sand beach”! It is very small and has lots of sharp coral pieces and very coarse sand. There were no wave barriers placed in the ocean causing massive waves to form and a perilous undertow. Furthermore, the waters were strewn with rocks and sharp coral after about 1 meter of wading into the water for about 2 meters making it incredibly hazardous given the aforementioned waves and undertow and impossible for our 2½ y.o. son to enjoy the ocean. We, experience adult swimmers, did not feel safe either.
12) Staff were very slow at cleaning children’s swimming pool. Sometimes it was not done until mid-day. Also, the children’s play area is extremely unsafe. Infant swing does not have a front bar; the slide barriers are not high enough. After only looking at it we knew that we could not use it.
13)I enjoyed playing volleyball on the beach. However, without any warning one day the area was dug up and a new “court” was being installed. That affected my enjoyment of the resort, as well.
14)When we tried to check in at Cancun airport with our 2½ in the priority line reserved for children, we were told to wait in the main line until we would be called individually as Club Class had to be checked in. This is contrary to all commonsense, for Club Class have their seats assured and will still get them in sequence of their arrival therefore the line is to be shared between the two groups thereby giving a priority to infants. Only by threatening to complain and assuring the attendant that our stroller was backed in our check-in luggage was there a relenting of views.
The Grand Serenis touted itself as a brand new five star “deluxe” resort and your company promised an all-inclusive “relaxing luxury” experience. I have stayed in resorts of a much lower star rating and yet received superior service and amenities to what I experienced with the Grand Serenis package. My wife and I feel that we have been taken advantage of by the tour operator that had not done adequate research before presenting the package preferring to side with the hotel industry over the needs of their customers.
Don't sweat the small stuff
Our vacation was from Jan.30th-Feb.9th. Overall, an excellent vacation with very few problems. We've been to 6 AIs and found this one about a 4 star. Not the best but way better than the worst.
Fastest we we have checked in anywhere. 10 minutes from lobby entance to our room!
Our room was on the Mayan Beach side-2922-ocean view ground floor, close to the small pool, pool buffet and the beach bar. Our room was cleaned everyday that we put the please clean room sign on our door. Not spotless but OK. Towels and facecloths were replaced everday. The jacuzzi tub was nice once we figured out how to get hot water out of it. Bubble bath was provided. The tub water was clear, (our friends on the Riviera side said theirs was yellow). Large airy room. Lack of privacy wasn't an issue with us, but I do admit the hole in the wall was kind of strange. There were no directions for the safe but someone arrived to help within 10 minutes after calling the concierge. Half way through our stay the front desk called to ask if there were any problems with our room. We had no complaints.Good service.
We loved the natural look of it. We always had sandals or water shoes with us if the ground got rocky. There was only a 3 feet of rocks at the shoreline then it turned into soft sand again. If there are no rocks or coral you won't see fish! Snorkelled once but surf was a little rough. Other guests had seen turtles. Hand fed fish bread in only waist deep water. We enjoyed wading out to the island and exploring the Mayan building and surrounding vegetation.
Buffet was only OK as most buffets are. The omelettes are worth the wait at breakfast. We always found something we liked. Chicken wings at the beach bar were excellent. The small buffet by the pool had enormous shrimp every day we went there for lunch. The lobster gala was only OK. In hind sight I would have booked an A La Carte on Friday as reservations were extremely hard to get.
A La Cartes:
French, Le Gourmand: not any better than the other a la carte restaurants. Save your money! Also we paid the $70 at the restaurant and then the hotel attempted to charge us again at check out.
Japanese: Excellent! Don't miss it. Get a table you share with other guests and the chef cooks and performs right in front of you.
Mexican: Very good. The chicken breast with cheese and chipotle sauce was delicious.
We were there for 10 days and only managed to get reservations for 4 a la cartes. We missed the brazilian as we chose to eat buffet with friends. So book reservations as far ahead as you can.
Very good. I believe the hotel is understaffed, but everyone we dealt with was friendly and helpful.
We tipped everyday. Don't know if it improved our service, but all the workers at this resort gave the best service they could being understaffed and deserved it.
Not as smooth as check in! As previously mentioned the hotel attempted to doublebill us $70 for the french restaurant. The manager had to be called to review the bill with us. He attempted to coerce us into paying by insinuating the restaurant staff thought we had tipped them $85. Then he threatened to fire the french restaurant concierge for stealing. When we didn't relent and pay the $70, he looked at the bill again and said the charge wasn't for the meal at all as the bill showed the meal had been paid for in cash. (we looked and the bill did show payment in cash) The $70 was for the bottle of wine we had with dinner. Since we didn't have any wine, we still wouldn't pay. Finally, the manager said it must just be a billing mistake. In the meantime our taxi driver was waiting for 20 minutes. Don't let this incident turn you off the hotel, just be aware and perhaps allow a little more time at check out,.It was the only problem we had here.
Overall, it was a good deal and a great vacation. Don't sweat the small stuff!
Nice but not 5 Star
We stayed Jan. 19-26, 2007. I had read some of the poor reviews from previous vacationers. The hotel had corrected some of the concerns voiced in those reviews.
I found the grounds to be very beautiful and large, no disappointment there. There were several nice pools. The beach had great swimming and snorkeling areas where we spent most of our time. The water was perfect and we saw many different kinds of fish and coral.
The food was average, some good, some bad. We always found something we liked at the buffet. None of the restaurants were really outstanding. The food was tasty, but not as good as any restaurants of that type at home.
The food service was good. The tables in the dinning room were quickly cleaned and there was always a place to sit when we arrived. Most of the buffet food was labeled. We did not have any trouble getting reservations at the restaurants we wanted. Bar service was as quick as can be expected at a busy bar. On the beach, servers came by frequently to get our drink order and clear our dirty glasses. Our room was never cleaned thoroughly while we were there and we did not get our soft drinks restocked daily. We did tip all our servers and housekeeping staff.
I was quite disappointed with our room. It was definitely not 5 star quality. It could have been beautiful, but the workmanship seemed shoddy. There was dried mortar flung on the wall and door and the walls had dirty smears from construction. There was a smell in our room like fresh poured concrete. I did not smell mould. The furnishings were of poor quality. We had a poor quality mattress, the springs 'popped' when you laid on the bed. The balcony rail was unfinished and our balcony door did not lock. The bathroom fixtures were lose and chosen for style not function. We didn't spend too much time in our room so this was not really of any consequence.
All in all we had a very good time. If you expect 5 star you will be disappointed. If you want a nice place for a good price, this may be for you. This was my first time to Mexico and an all inclusive. I loved the area and the grounds. Next time I will try another hotel, unless the price is significantly lower here.
Not a 5 starts resort
My wife and I stayed there from January 21st to 28t with other couple, if you planning on receiving 5 starts service you wont I give it 3.5 stars the most.
Hotel: Looks nice grate architecture I like it.
Rooms: clean rooms with dirty showers and jacuzzi.
Service: forget about it, they are way understaffed and most of the stuff don’t speak any English but will do anything for extra $$$.
Food: The food is below average, unless you like buffet style and 2 days old food this is right place for you unless you will have opportunity to book restaurant on the resort you out of luck. My advice if you will be going there go and book restaurants for all your stay as soon as you get your room number. DON’T GO TO FRENCH waist of money.
Beach: It was rocky hard to get in into water wear rubber shoes.
Drinks: Well I think that is the only part that I liked about this resort, make sure you leave tips and ask for premium liquor.
So if you don’t like buffet style food and want to get good service go some where else.
a great hotel food excellent, entertainment is top notch, cant go wrong with rooms, pools. the beach is not what i expected but good enough, the only complain that i have is not enough service in everything, but they try very hard with the staff they have. but they need more staff and please get some shuttle bus going to playa des carmen because it is vey fustrating if you want to go somewere because the road is far from the resort and very costly to go to town.
Nice break from winter!
My husband and I spent a week here (January 2007). Like a few other reviewers have mentioned, we began to have worries because of the poor reviews, but were pleasantly surprised when we arrived. The resort was nice, pools were great, beach was great and snorkeling here was a blast!
This is our fourth time to the Mayan Riviera and our first time at this resort. We have stayed at Barcelo Beach Resort twice and also at Bahia Principe Tulum and have vacationed in the Caribbean many times including at the Atlantis in the Bahamas, Sandals in Cuba, and various others.
So here is the UPSIDE and the DOWNSIDE of our week in the Mayan.
RESORT - Now for the resort. It was fine! I remember one reviewer saying he thought the lobby looked like an airport terminal. I thought the architecture was unique and very interesting. Very modern and minimalist but still very nice. The stone sinks in the public washrooms were very nice, wish i could have brought one home!!
Our room was great. Very big and roomy. Bed and pillows were comfortable. I spent a lot of time drinking tea on the balcony and i really enjoyed the view from the third floor. The bathroom was nice with a wonderful shower.
There is a hole in the wall that allows you to see into the washroom from the bedroom and for some people with privacy issues that might be a concern. As a couple without children along, it was a non-issue for us.
The room was also kept clean. Towels were replaced as long as you followed the procedure of putting used towels in the tub.
The safe was locked when we arrived and we called for assistance. A service man showed up within a few minutes and fixed the problem.
My husband went to look for ice once and as soon as he stepped out of the room with the ice bucket, an employee offered to get the ice for us. He was back within minutes.
FOOD - The main buffet breakfast was fine in the main restaurant off the lobby and also the pool side continental breakfast bar. Butter placed near the toaster would make things a little more convenient. I like to butter my toast while it is still hot. The coffee was great!
STAFF - Everyone was very friendly. No one hung around to hint for a tip and when you did tip, the staff was very thankful. We tipped one wonderful lady $5 for exceptional service and she said "thank you" with such enthusiasm it felt like we had just given her the moon.
FOOD - We were typically up and about at about 8:30 a.m. and found that it was sometimes close to 10:00 before any hot food (eggs, bacon, sausages) was set out at the continental breakfast buffet by the small pool. That was fine for us as we just had the cold foods (Yogurt, cereal, toast) and went to the big buffet if we wanted a more substantial breakfast at 8:30 a.m.
We never really ate lunch. We did sample a few snack foods at the beach bar on occasion and they were good...not good for the waistline of course!
I typically don't enjoy buffets too much, but certainly managed to stuff myself over the week here. There were always selections that i enjoyed and the wine was always poured. Never did see the bottom of my glass, so i am not sure what some of the poor service comments were about...that was not our experience.
We booked 4 restaurants over the week. The steakhouse was good,not Alberta beef good, but certainly enjoyable. The only disappointment was the Japanese restaurant, the waitress did not explain the menu well and there was a mix up with the order, but those things can happen anywhere.
We never did see anyone eating in the French restaurant where an additional cost is charged. We were not really prepared to pay the additional cost and i guess most other people agreed as the place was deserted the whole week we were here.
My husband liked the health drinks bar near the big pool.
BEACH - The beach was fine. We still like the Barcelo beach the best of the Mayan resorts, but it was certainly better here at Sirenis than at the Bahia Principe. Water shoes were helpful as there are rocks if you are going swimming or for a walk along the shore. We really enjoyed snorkeling here, the best of any resort we have stayed at.
POOLS - The pools were by far the best of any resort we have stayed at. Really big and surrounded by a lot of greenery. We found the large pool very relaxing. We tipped one of the ladies providing bar service when we were first at the pool and a few times throughout the week and we received first rate service. In fact, she would bring us drinks and water throughout the day, even when we did not ask for it. We spent most of our time at the big pool, but found the swim up bar and the bartenders friendly and very entertaining at the smaller pools as well. A few of the guests were fun to get to know around the bar pool and this was certainly the place to hang if you wanted to shoot Tequila with some crazy Canadians.
The river pool was okay, but a little narrow and they did not have enough tubes. The river pool at the Atlantis in the Bahamas was more fun (wider, faster stream).
QUIET RESORT - The resort was quiet while we were there. Not a lot of young people, in fact, we felt pretty young in comparison to many of the guests and we are in our 40's!! A lot of retired folks. A few families with small children, no teens really as school was in session while we were there. So if you are looking for a party, you may need to go in to Playa. It was easy to catch a ride into Playa by walking to the main highway and flagging a small bus or van. $2 got you a ride and one passed by every couple of minutes.
ENTERTAINMENT - We are going to New York next month so we will take our Broadway expectations there! The theatre entertainment is pretty "high school-ish". We did not spend a lot of time at the performances but I did manage to read a few very good books!
CONCLUSION - We would certainly come back especially at the cheap rate we were able to book. The resort was good and boy was it nice to get a break from winter!!
For us the only problem was with the flights, not the resort.
FLIGHT - The flight from Edmonton was brutal, Air Transat...squished, we couldn't sit together on the plane eventhough we were at the airport more than 2.5 hours in advance, took forever to get through the check in line, etc. Flight back was no better. Air Transat charged us $30 for being 3 kilos over with our bags on the return flight (shouldn't have put our winter coats in our suitcase i guess!). One couple bought a sculpture and paid $200 US to bring it home in their suitcase...perhaps they should have just put it in their carry on luggage. Anyway, a lot of people felt really ripped off about all of the over weight bag charges coming home. That has never happened to us before with any other airline.
AIRPORT TRANSFER - As for the transfer service to the resort, ...took a long time waiting at the airport and at the various hotels as bus dropped people prior to arriving at our hotel. Coming back to the airport the following Sunday was even slower ... seemed to take forever with several added stops.
TRANSAT REPRESENTATIVE PRESENTATION - We showed up at 10 a.m. our first morning for the presentation and asked the rep prior to her speech if she could share the airport transfer information first so that we did not have to stay for the whole presentation. She said that she would need to go through the entire presentation and walked away. I commented to my husband that surely she would share the crucial pieces first so that her audience was not held captive. Well she did not ...she began by explaining the currency, sharing some Spanish she felt was crucial, and so on and many people, including us, left somewhat annoyed after 15 minutes or so. As we said, this was our 4th time in the Mayan, we have gone on excursions in the area, we are familiar with the buses and we have been shopping in Playa many times. We know how Mexican currency works! Although we appreciated learning these things the first time we were here, we did not need to hear an entire redundant lecture. We wanted to enjoy the sun and the beach and the pool!! The representative never did provide us with the information we were looking for and we ended up finding that information out a few days later by looking in a binder at the Transat desk in the lobby.
So if you can, fly Westjet... we did that before and found it was so much better!!!
Tulum archeological center and beach
Blue Bay pool, with lots of activitites
Come to Dady-O
Rent a Phone?
Hi: does anyone know if can you rent a cell phone to use in Mexico at the Cancun airport or if this option is generally offered at the hotels? Thanks. Any other general thoughts on how easy it is to get a cellphone in Mexico to use while on vacation there will be appreciated. Thanks
Re: Rent a Phone?
Yes you can. There are four kiosks that rent cell phones in the airport and two at the main dock for the cruise ships. This will not be a problem for you.
Re: Rent a Phone?
They do not work great( sound wise ). Cost about $30.00 US. Best thing is to get your Mobile to add Mexico for the month. Verizon does it, maybe yours to.
Re: Rent a Phone?
Anyone looking to rent a cell phone for their trip to Mexico, I highly recommend getting one from Mexitel through Ebay. The process is so simple. You pay $35 for the phone plus a small shipping fee and a deposit for the phone. Minutes are purchased separately at a very low cost. When you return from your trip you simply return the phone in the prepaid postage envelope and they issue credit to your credit card for the deposit. I used the phone extensively for a week with only rwo dropped calls. Customer service is extremely helpful in gettin you started if you need them.