Presidente Intercontinental Cancun: Me and my family stayed at this hotel the first week of July, 2006. It is rated as "Grand Turismo" which I understand is above "5-Star". The outside look of the hotel is discrete but nice. The lobby is humonguous, discrete and sober. The door is promptly opened for you by one of the bellboys. The reception desk is an island at the center of the lobby. Young nice persons persons welcome you and assist you in getting your check-in promptly. They'll explain to you briefly what does your room includes (ie. breakfast, use of floaties at the pool, the gym, computer w/internet, etc.) When you're all set the bell boy will escort you to your room, adjust the A/C to your taste, explain the use of the minibar, etc. As soon as you come down to get acquainted with the beach and facilities, a lady will come to you to explain every detail you may want to know about the hotel. Then softly will try to tell you a sales pitch similar to the time-shares you find everywhere. Although she will insist this is no timeshare's pitch, you know it is. A little more flexible and less compromising, it seems. Then if you accept she'll offer coupons for drinks, massage at the spa, perhaps discount on some tours. (Your wife will love the massage). The personnel was respectful, discrete, helpful and quiet everywhere you go. Not all of them are bilingual, though.
My travel package was arranged with Aeromexico's Gran Plan thru my travel agent by a really great price.
Of course, as soon as you arrive and unpack, rush to the nearby Walmart and buy yourself one large bottle of purified water, and bring from home your own ground coffee and filters, as these supplies are provided by the hotel at very expensive prices. You will find also a Sam's Club, City Club and CostoCo at downtown Cancun, as well as some other regional-chain supermarkets with pretty good prices.
Unique Quality: The Beach: Fabulous, calm, shallow, clean, safe, wave-less (great if you come just-married, elder people or couples with small kids, as you can walk like 80 meters into the water and it is still at your chest's depth), beach uncrowded, sun-covered since around 9 a.m. up until sunset (which are geat). White and powdery sand you can walk on barefeet.
Facilities: Really nice palapa-style installations. Lots of chairs for sun-bathing and really great beach towels. Two elevators, two distinct towers (for different-priced rooms), walkways, halls, elevators, bar and pools extremely clean and well-maintained. The hotel is old but just rebuilt after the 2005 hurricane, looks great. We don't drink, so I cannot give my opinion on the bar and service at the pool. Two pools of safe depth for kids any age. one of the pools has some 4 or 5 jacuzzis integrated which most of the times you will find one available.
Others: Your stay entitles you to the use of kayaks and some other water-related articles, just ask.
The walkways out of the elevator are semicarpeted, which contributes to a quieter room (although you get a good scare when sitting in the bathroom and the person upstairs "pulls the chain" [:-D) because the plumbing is not noise-isolated at all, you can live with that, though).
Most of the reservation packages include breakfast for the adults, and you'll have to pay your kids' breakfast which is kind of inexpensive (50 pesos or like 4.50 dollars) which is great as you can stuff yourself with the buffet [;-D).
Directions: Is located at the opposite side of Laguna Nichupté when coming from the airport. Km 7.5 counting from downtown Cancun.