Sun Palace

Boulevard Kukulcan Km 20.5, Zona Hotelera, Cancun, Yucatan Peninsula, 77500, Mexico
#2 of 217 hotels in Cancún
Excellent (4.5 out of 5.0) 5 reviews
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Palace Resorts Booking.com

Value Score

Poor Value

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Tags

Spa and Resort Food and Dining Romantic Travel and Honeymoons
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africateach's Profile Photo

Peaceful and Quiet

Best (5.0 of 5.0 stars)
by written on January 3, 2012

I believe that most everyone that posted positivie comments either on this site or Trip Advisor had it absolutly correct! We had a great time!!! I do not want to bore you with the same comments, but add a few things that are not listed... at least not up to the point I am writing this!

1. When you arrive you are greeted nicely and ushered to the front. We checked in and spoke to guest services about confirming spa treatments for my wife. It was brought to my attention that if we did the tour of the Beach Palace, sister property down the road about 5 miles, that we would recieve another 200 towards spa treatments. We were told it would be about 1 and 1/2 hrs of our morning, no hard sell and then brought back here. Ok, why not for the extra $$$. We arrived there and were brought up to the sports bar lounge where they wanted us to provide our credit cards for some lottery... no way! Then the guide actually sat with us at breakfast while we ate and asked the common questions. We explained our financial situation, but decided to look at rest of property. It was nice. We went back down and this is where it became about the sell. We told the woman that we werent doing it and she brought over the manager, we told him, he brought over his manager and finally my wife became ill and they let us go. Not a "hard" sell like I have seen, but more than 1 1/2 hrs. So if you are staying for a week or so, may be worth it. If not, go to the pool instead!!! The whole thing is for 25 years you are a "member" that means you get some perks and it starts at around 29,000 up to 50,000---not pesos!!!

2. Rooms were great! Some ants, but no big deal.

3. You may want to get upgraded to consierge level if you want to be on the beach the whole time because you can only use their "nicely padded" deck recliner chairs with that upgrade. We would suggest it to all that will be on the beach versus the pool area. They are very good at setting up umbrellas and bringing drinks/food if you want it.

4. Tratto restaurant was not worth the dress up--which actually you could wear jeans.

5. Steak and Alamo are actually same restaurant, but it spilts inside/outside to patio at night. Still very good and Christian is an incredible waiter. He brought good wine and after eating in his section all week, he knew what we wanted and even made some spicy extra sauce for me.

6. Oriental restaurant area rocked! Very good Pad Thai and sushi. I would like to see the menu a little bigger, but what I found funny is that at the Beach Palace, you have to dress formal at their "Wok" restaurant and here you didnt. Same exact menu!!! They opened for an early dinner 5ish and we could go there, grab a few sushi rolls and have some drinks before heading to dinner! It was very windy where we were there, so a light sweater or wrap would be good if you are easily chilled. The view is not great here as it faces an older looking condo building.

7. Gave us 100 credit towards jewerly store after paying 11 in taxes, but worth it if you see something.

8. I would like to see the Palace resorts here have a shuttle to take you to each property so you could check it out without having to go through the membership thing.

Unique Quality: Very quiet with no kids a plus!
Good food and good service.
Room was very nice view (get deluxe oceanview or higher before you go or as an upgrade so you dont face another condo building that looks degraded.
Wife said massages were great.

queencreekfreak's Profile Photo

Sun Palace / All Inclusive Experience

Great (4.0 of 5.0 stars)
by written on September 4, 2005

I have been to Cancun numerous times. The Sun Palace is my all time favorite place to stay in Cancun. Not too big, not too much going on, just right.

This hotel is right on the beach. The beach here is wonderful with big surf and a great view of the cove and the hote strip.

Our rooms are usually a suite with a sitting area. and a balcony. If you are lucky you might get a room that faces the beach. The other side of the hotel faces the lagoon and the street. I've had both and prefer the beach side view.

After staying at Sun Palace a few times we decided to venture out and stay at the Moon Palace. After one night we asked to be moved to the Sun Palace. Luckily they had openings that week and we were moved with little hassle at all.

If you are younger you may want a more lively hotel but for us in the 40-60 age bracket this is an excellent hotel.

Unique Quality: The beach is the best. As beautiful as the photos. White sand, clear blue water. There are two pools and they are up above the beach so you can get another excellent view from there.

All inclusive baby! Our bartenders made excellent drinks for us. If you want more alcohol, just ask, they will accomodate.

The food was decent. There is always a buffet somewhere going on. The breakfast bar is the best. Tons of fresh fruit. The kitchen will make anything to order. Mimosas are available in the morning too! Gotta love it!

Nice clean rooms. A little older hotel but not run down. Great helpful staff.

MatthewMetcalfe's Profile Photo

Cancun Sun Palace - Great location

Great (4.0 of 5.0 stars)
by written on July 1, 2005

We stayed at the Sun Palace for four days on our trip to Cancun. I really enjoyed the hotel. It's an all inclusive resort with a great pool and lots of goings-on. There are always watersports going on in the pool, parties at night and we had a fashion show once out by the pool which wasn't too hard on the eyes!

Like most of Cancun, food and drink are plentiful (Corona was served in a brown quart bottle!). The staff was pleasant.

It's on the south end of the hotel zone. We took either the bus or a taxi to get places. The bus was just as good as the taxi and less expensive as well.

The Hotel also runs the Beach Palace and the Moon Palace as well which may be good alternatives if this one is full.

Unique Quality: Our room had a nice two person Jacuzzi and a comfortable bed. The Towels for the Jacuzzi were folded in the shape of swans and were sitting on the steps leading to the Jacuzzi. That would be a nice touch for my house. I need to find out how to fold a towel into a swan!

Directions: On the south side of the Hotel Zone. It's one of the first Hotels you will pass when you come into the city from the airport.

Jackie1688's Profile Photo

Newly remodeled and beautiful

by written on June 7, 2003

The Sun Palace is at the southern end of the hotel zone. It is definitely an upper class hotel. The service was superb. Immaculate hotel. Staff was very friendly. It's a small enough hotel that you could get to know the staff, management, and other hotel guests. There is nothing I would improve at this hotel. Angel our bartender was cute, friendly and attentive. Food was great. Ambience I would describe as romantic. Perfect for honeymooners.

Unique Quality: The pool is small but clean and right on the ocean. Activities going on all the time at the pool. There is another pool for people who don't want to be bothered with activities.

holligolytly's Profile Photo

Sun Palace Resort

by written on August 25, 2002

Sun Palace is one of those All-Inclusive types of resorts where you pre-pay for your lodging and meals.

Unique Quality: This hotel might be considered more 'family oriented' than alot of the places in Cancun, although there was plenty of drinking activities that went on all day. I went here with my parents and brothers so we didn't partake in most of the wild partying going on.

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Nearby Sun Palace

Sun Palace

We've found that other people looking for this hotel also know it by these names:

  • Sun Palace Hotel Cancun

Address: Boulevard Kukulcan Km 20.5, Zona Hotelera, Cancun, Yucatan Peninsula, 77500, Mexico

3 Photos of Sun Palace

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Amenities at Sun Palace

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Continental Breakfast
  • Shuttle Service
  • Free High Speed Internet
  • Spa
  • Suites
  • Bar / Lounge

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