Sunset Lagoon Resort Hotel & Marina

Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun, Yucatan Peninsula, 77500, Mexico
(4 star hotel)
#22
Rank 22 of 217 hotels
in Cancún
Terrible (1.0 out of 5.0) 2 reviews
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Warning, fraudulent timeshare sales tactics!

Terrible (1.0 of 5.0 stars)
by written on March 27, 2006

I need to warn travelers about this place, I have stayed in other hotels in cancun,(I go every year), but this is the worst. First I think the all-inclusive is so far below other hotels, I ate out every day instead. I travel with kids, and they do not have any accomodations for kids. (so far Crown Paradise Club is best in that area). The room was good, but that depends on wich way your room is facing, some of the rooms are awful, with a bad view. The facilities in general are just, again the worst I have seen in cancun.
But here is the big problem. I was absolutely TORMENTED by the timeshare sales. They even use illegal and fraudulent sales tactics! They tell you that it is a good investment, wich it is absolutely not, they draw up a rental plan, were you can make money by letting them rent your share out for you, but then they dont. They PROMISE an annual value increase by 10%, and tell you that they will by it back at increased value, but they will never buy it back. This is fraud. They make you sign a waiver of the 5-day cooling of period, THIS IS ILLEGAL.
I recommend that anyone stays away from this hotel, unless you want to spend your vacation suffering.

Directions: Lagoon side

angel75's Profile Photo

-3 STAR MOTEL

Terrible (1.0 of 5.0 stars)
by written on January 10, 2006

DO NOT STAY AT THIS HOTEL!! WE STAYED AT THIS HOTEL AND IT MADE MY VACATION HORRIBLE. WE CALLED IT THE DUNGEON. WE HAD A LOVELY VIEW OF THE SHED. SO WE ASKED FOR A BETTER ROOM. THEY MOVED US TO ANOTHER DUNGEON WITH A LOVELY VIEW OF THE HALL. THE ONLY GOOD THING ABOUT THIS HOTEL WAS THE BOAT RIDE TO THE SUNSET ROYAL. ---BE CAREFUL ABOUT THE $10 US TAX THEY TRY TO CHARGE YOU WHEN YOU CHECK OUT.

Nearby Sunset Lagoon Resort Hotel & Marina

Sunset Lagoon Resort Hotel & Marina

We've found that other people looking for this hotel also know it by these names:

  • Sunset Lagoon Cancun
  • Cancun Sunset Lagoon
  • Sunset Lagoon Hotel Marina
  • Sunset Lagoon Resort Hotel And Marina

Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun, Yucatan Peninsula, 77500, Mexico

Amenities at Sunset Lagoon Resort Hotel & Marina

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Kitchenette
  • Continental Breakfast

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