More about Sunset Royal Cancun Resort
Royal Sunset; Royal pain in the a$%@@@
by A TripAdvisor Member
Studio room was adequate for sleeping and clean. However, the pull out sofa bed was extremely uncomfortable, and there was no kitchenette . Buffet style eating got old and the main dishes served were just ok and the SAME every day. The fruits and vegetables were wonderful. Restaurant staff very friendly. Phone calls $2.00/min for 800 #'s and $7.00/min for US business and residence. Pool staff did not regularly bring drinks so we had to go to the bar every time. We found ourselves tipping in order to get service, although tips are supposedly part of the all-inclusive. If you get buzzing after two margaritia's count on getting 10 at this place because liquor was watered down. We felt unwelcome. Our overall poor experience was made worse because we were given poor advice by hotel personnel when we arrived re: all inclusive package. Everyone we met was paying different prices for their all inclusive. Beach was very small. As Cancun was a nice place to visit, I would not recommend staying at the Royal Sunset.
Royal Sunset a Royal Pain
by A TripAdvisor Member
I travelled to Cancun April 19-26, and I am writing this review immediately so as to save any of you from the hell that is the Royal Sunset experience. I understand that reviews tend to be one-sided--it is referred to as the "halo effect" in business; if one experience is bad, then all experiences are bad. Well, the Royal Sunset is bad. Everything about it is bad, and even what should be good is really a poor excuse for a 5-star rating. I have travelled to Cancun many times, and I have stayed in many hotels. RCI should be ashamed to have this hotel listed in their book--if you own this timeshare, save your week and trade for ANYTHING else. Our experience breaks down to a non-existent beach, a run-down hotel room, a dishonest staff, and food that reminds one of cafeterias in elementary schools.Cancun has the most beautiful white sand beach and clear water in the world. The Royal Sunset has no access to the beach. You have to swim under the restaurant to walk on the beach! The rocks are dangerous, and there aren't stairs. It is disappointing to see miles of beach around you, and be stuck on a dirt pile with four palapas and 100 tourists crammed into a 30-yard beach. The pool was annoying--too many dumb activities with people in costumes. Cancun should be fun, but at a 5-star resort, should the staff seriously be dressed up as Superman???The lobby was no picnic, either. There was a loud, overweight lounge singer EVERY night who sang horribly and it was too loud to even walk in the lobby!Luckily, we did not do all-inclusive, so we escaped the food, though we ate at the Chiquita Banana restaurant on the water. We had to pay 10 bucks for a tortilla chip with some shrimp on it (not a real tostada, as they claimed).The room itself was decent, but the bathtub had yellow grungy stuff around it, and the water seemed salty. The ocean view was nice, but the room was only used for sleeping anyway.In Cancun, EVERY other resort had a nice beach with more room. EVERY other resort is nicer a reservation because it is less expensive...suck it up and pay the extra $300 bucks to stay somewhere nice. A vacation should not be like this, and in Mexico, some of the greatest ocean and service exist....they just aren't to be found at the Royal Sunset.We came in the last night late, and the restaurant had closed. We were told by the concierge that we could have some hotdogs for free. He said, of course, we could have them. We waited for them to cook, then the management demanded we pay 10 bucks for them! They were not 5-star quality (the people, and the hotdogs, for that matter).The main point is to trust the reviews on this site. Don't stay here. It is a Royal Pain.Seriously. We read these reviews before we left, and thought "how bad can it be?" We thought all of you out there who complained were brats, and didn't appreciate the Mexican way of doing things. We were wrong. We should have listened, and stayed AWAY from the Royal Sunset. (As a side note, in Cancun, they only call it the "Sunset;" Even they know it isn't Royal at all).We had fun because we left the hotel every chance we had.Oh--if you go to Cancun, check out the Viviendi Restaurant across the street from Sr. Frog's for the best Italian food and greatest service you've ever had! Adios!
All Inclusive is a Great idea!
by BizzareLove about Royal Sunset Resort
This resort is large with all the necessary ammenities: Beach, Pool, Bar. When I first walked into the Resort, I was in awe. In front of the main doors is this very large, saltwater aquarium with fish bigger than me! This lovely lady offered me a Strawberry Daquiri to get my vacation started. The staff is very friendly and helpful, they don't expect tips because of the all inclusive, but if you throw them a couple of pesos.. they will always be there for you. All of the timeshare units face the beach. I loved waking up and hearing the waves rollling in and out. The free-form swimming pool is one of the neatest I've seen, and it's not deep, in case you drink too much. This resort has three restaurants onsite, one is a grass roof hut right on the beach. There is even a fancy restaurant in the center of all the rooms called the "Atrium" offering Italian cuisine. This place is absolutely beatiful.
Every night the resort has a different theme and live entertainment, the best part is, it's outdoors! During the day they have games such as bingo, I even won a t-shirt. This resort has a sister property across the way on the lagoon side with a swim-up bar and several other restaurants, that can be used if the all-inclusive package is taken.
Don't buy a timeshare here
by A TripAdvisor Member
I bought 30 weeks of timeshare at the Royal Sunset in Cancun for $2,000 when I spent my 1st week there in December 2000. I recently returned from another week in Feb 2003. Cancun is the most beautiful place I've ever been. However, I regret buying a timeshare at the Royal Sunset. They told me I wouldn't have to pay any money at all, except for when I stayed. It turns out I do have to pay a yearly fee of about $70. Also, I didn't know the timeshare was exclusively all-inclusive, so I have to pay the $50-some daily all-inclusive everytime I stay. The drinks are weak, the food is bland, and the fruit isn't always cold. The real disappointment with this last stay was a $60 charge for a vanity mirror that fell off it's arm, and a charge for a phone call that I didn't make. Raul the manager told me on the phone I would only have to pay half for the mirror, and then said he didn't tell me that on the phone. He lies.
Scam, Scam, Scam
by A TripAdvisor Member
Do NOT go here. The Royal Sunset is a scam from the moment you arrive. The food was poor, the management was rigid and annoying. We kept getting early morning phone calls from the front desk that were unnecessary and rude. We were charged for a phone call that we never made, but our maid may have... We were charged $60 for a mirror that was already faulty. The manager, RAUL, lied to my girlfriend. The beach is beautiful and the waves are fun, but there were only 6 boogie boards to share with everyone at the hotel and then on the last day we were told that they would not be availible... WHAT A JOKE! Go spend your money somewhere else.
Great trip
by A TripAdvisor Member
I just got back from a great and relaxing trip to Cancun. Admittedly, my experience will probably differ from the majority because being a college student, I was never bothered by any timeshare representatives like the other guests who were constantly hassled.I traveled with two girlfriends, and the hotel is really very nice for young people who are traveling together, but I would probably stay someplace a bit nicer if I were on a honeymoon or some other special occasion. We had the all-inclusive option, which was great, so we never had to worry about paying for any food or drinks. Unfortunately, our room didn't have a view of the ocean, but we had a larger balcony, so it was okay. Housekeeping kept the room clean, although I started to wear flip-flops whenever in the room when I began to notice that the floor was kind of dirty. Also, I noticed some tiny ants on the night table and in the bathroom. Oh, once we called housekeeping for extra hotels, and we never got them. Not sure if that was an isolated incident or not. The restaurants at the hotel were pretty good. The Italian restaurant, the Atrium, had tasty food (not the best but not horrible either). One note: the menu said that the Caesar salad would be prepared at the table, but it wasn't. Interesting. Their tiramisu wasn't really tiramisu; it was a weird spongey cake, but it tasted okay. My friends and I also had the Mayan coffee, which is specially prepared at the table by the waiter. We enjoyed the presentation, but none of us finished the coffee since the waiter added a lot of brandy, which was quite strong.Cancun beaches are INCREDIBLE, and it's a wonder that anyone who travels to Cancun would stay at a hotel that wasn't on the beach. The color is absolutely gorgeous, and the hotel offers hammocks with a wonderful ocean view, and one of the restaurants is located there: the Chiquita Banana. The waves crash right near you, and it's a lovely view. Food is pretty good; my friends and I especially enjoyed the Ceviche Cancun there.The pool is very nice although there are a lot of kids who are throwing inflatable balls around, which gets a bit annoying. There's always somebody heading activities near the pool (drinking contests, Bingo games, etc) which is kind of entertaining. One of the members of the entertainment staff, Brian, is especially memorable. Quite a character, and it's hard to miss his bright red swim trunks with "Who's Your Daddy?" printed on the back. Overall, I had a really good time in Cancun. The Royal Sunset Hotel was great; they always offer stuff to do during the day and there are nightly shows and buffets in the evening. A shuttle takes you to the major clubs downtown, but the hotel is located close enough downtown that you don't need to take a bus back when you're done dancing, and shopping is easily accessible on foot. Cancun was wonderful, and I'd probably stay at the Royal Sunset again.
Forum Posts
Royal Sunset Hotel Cancun
by Bill193
In reading reviews on this all-inclusive hotel, it appears that some love it and others hate it. Some say the food is great, others claim it is terrible. Has anyone stayed there recently? Any comments?
Thanks.
Bill
Re: Royal Sunset Hotel Cancun
by Whatzmyname
A great website that really concentrates on hotel reviews is www.tripadvisor.com
Just click on the forums link and in the search column type in your hotel name/cancun hotels. There is reviews that is very recent and honest. Keep in mind that there are a lot of moaners out there,so take those negative remarks about some hotels with a pinch of salt....You can make up your own mind if it is reasonable or not.
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