Occidental Allegro Resort

4 out of 5 stars4 Stars

Km 16.5 Carretera Sur San Francisco Palancar, Quintana Roo, 77600, Mexico

2 Reviews

Allegro Cozumel
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Satisfaction Average
Very Good

Value Score Great Value!

Costs 50% less than similarly rated 4 star hotels

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Good For Business
  • Families62
  • Couples62
  • Solo52
  • Business75
  • una muerte lenta- A Slow Death


    Montezuma now has a crueler revenge- a stay at the Holiday Village White Sands resort (formerly known as the Occidental Allegro Cozumel, which is cleverly marketed under both names to punish as many gringos as possible.) This ambiguous naming is a clue to the chaos and oddities found within the unfriendly confines of this all-inclusive property located on the southwest coast of the island.

    Physically, it's a very attractive hotel (except for some mildew, cracked stucco and sloppy caulking in the public restrooms) and the grounds and beach are as nice as you'll find on the island. But scratch below the veneer, and you'll find indifferent management, constant noise and a set of house rules and policies more baffling than the Da Vinci code.

    Speaking of scratching, bring a 55-gallon drum of pure DEET or Agent Orange for the bugs. I lost count at 120 bites from sand fleas (also known as No See Ums, which coincidently became my nickname for the bartenders) and mosquitoes¬¬. Keep in mind that we were there during the dry season! To be fair, not our entire group got munched like me but it is a real problem, as is getting stung by jellyfish while snorkeling or diving. All 16 of us got mildly stung.

    According to several online sources and poolside gossip, the old Occidental Allegro was a more upscale place but its new owners appear to have shifted their focus towards low-rent Canadian and British families who buy time here via the vacation club and time share deals called First Choice and Signature Vacations, respectively. In fact, you'll be harassed by time share shills every time you approach the lobby, which you'll do every day to complain to the front desk about something new. Hint: Don't fall for the $20 car rental coupon gift that may appear in your room. You have to attend a tour and time share hard sell at the neighboring Occidental Grand to cash it in. It actually costs about $100 a day w/full insurance to rent a jeep, which is well worth it if you tour the uninhabited, scenic east side of the island.

    The Canadians were in full force during our stay, comprising about 80% of the guests as evidenced by the throngs of bad haircuts, hiking shoes, pale skin, cigarettes & gold chains (French Canadiens) and tattoos. There was more ink on this beach than at the Library of Congress. They were a friendly enough bunch but I think it's now fair to change the tourist slur "Ugly American" to "Ugly Canadian."

    Our group was assigned widespread and totally random room assignments despite assurances that we would have adjoining rooms or some reasonable proximity. Efforts to correct this situation were met with broken promises and even downright hostility by a front desk manager named Freddy. We nicknamed him Freddy Krueger from the "Nightmare on Elm Street" horror movie series. This was particularly baffling, as there were empty rooms all around our area.

    This wouldn't have been such a big deal except that some in our party were stuck in rooms located near the "night club" which is an open air stage where a troupe of Disney-like British camp counselors loudly perform awful American Idol-type fare nightly until 12 a.m. to an audience of 10 drunk teenagers who snuck out of their rooms and a few old folks who can't really hear. We were finally able to get these unlucky relatives relocated towards the end of the trip but it took world-class badgering by my sister-in-law to get it done. Who wants to work that hard on vacation?

    Which leads me to one of this resort's major problems - noise. From the nightly shows that can be heard even in far away rooms, to the silly pool games, trivia quizzes and loud DJ music during the day, to the weed whackers and mowers, to the laundry carts, to the teenagers running around all night, to the canned Mariachi music in the dining areas, you can't relax anywhere. The worst offender is a foghorn that sounds off every 10 minutes from 9 a.m. to 6 p.m. from the kid's Pirate themed splash pool to warn children of an impending dump of water from a giant pirate hat. It's unlikely that London had louder warning alarms during the Blitzkrieg than this deafening horn. I could hear it 500 yards offshore underwater while snorkeling. I think real Somalian pirates would be less invasive.

    To settle your nerves, you might think that a nice stiff drink would be readily available - after all it's an all-inclusive package and there are 6 bars. You'd be wrong rummy, arrgh!

    The bars keep strange hours with odd gaps (all but one is closed during happy hour!) and the service is very slow due to greedy guests ordering multi-liquor drinks that they hoard because they're free and because the bartenders mix every single drink one ingredient at a time without the benefit of pre-mixes like margarita or daiquiri mix. I'm guessing this is a management mandate to reduce the number of drinks mixed per day or simply poor training. Sometimes, they'll just ignore you and wash glasses and cut limes but if you're a decent tipper (say 20-50 pesos a round), which the Canadians and Euros are not, you'll get a better pour and service with a smile. Sadly, the beer is flat and watery Corona and the wines are awful Mexican varietals.

    The resort boasts 5 restaurants but you really only have access to the main buffet above the lobby for dinner and breakfast and the pool lunch buffet. The mexican and the oriental rooms are reservations only and you can only go once per week, according to their “rules”- that is if you can figure out how to get a reservation. The mediterranean room is for “Royal Suites” guests, which as far we could tell were the exact same rooms that we were in, only more costly. I’m sure this limited access is a cost-cutting measure, as these restaurants offer table service and made-to-order food, but we were turned away several times and told there were no tables or reservations available even though they were always nearly empty. Like the room relocation issue, we wore down management with daily arguments and after escalation to the food & beverage manager, we were finally granted reservations to the Mexican restaurant, which was quite good.

    Overall, the day-to-day buffet food was well prepared, but a bit heavy on bland meat and potatoes, which is probably exactly what the target audience wants. I guess they have to ingest as many calories as possible to steel them for the cold winter up north. The chefs are gruff and unwilling to accommodate requests for things like salsa (go figure- no hot sauce in Mexico) and one time when I requested salsa, the chef replied, "No salsa but we have guacamole", as if I wouldn’t know the difference. To make matters worse, the guacamole is bland and cut with some sort of extender like cornstarch and is the color green of Laura Ashley designer paint. Annoyingly, the fajita buffet ran out of tortillas every day for 11 days in a row by 11:30 a.m. The desserts all looked good but were strangely devoid of flavor, as if they left out key ingredients. Maybe they’re made by the same process as the varnished fake food you see in the windows of Chinese restaurants. That being said, the fish was consistently good and the churros (fried tubes of dough with sugar and cinnamon) on Mexican night were fantastic.

    The wait staff was outstanding at all meals, and honestly, most of the Mexican staff (besides management and select bartenders) were extremely friendly and helpful.

    As noted earlier, the grounds are quite nice and the beach is one of the few sand beaches on Cozumel. You can snorkel right off the beach but the underwater visibility and wildlife is nothing like the reefs off shore. A dive shop which runs snorkel and dive tours is located on the beach and you can take off right from their pier but the downside is that they have 8 cattle-call dive boats coming and going all day long and it makes for a busy scene on what should be a quiet, peaceful beach. Snorkel gear is free for 3 hours but the catamarans and kayaks are not, despite the web site and brochure stating otherwise.

    Speaking of sports, there is a peculiar bar next to the nightclub that is called the Sports Bar. Actually it’s called Sport Bar but their English is better than my Spanish, so I can’t criticize. What is noteworthy about this bar is that they only have one TV and there is never any sports playing on it- even during the busy college football and pro football playoff season. The décor is actually quite elegant but is not sports themed at all. Maybe this is why it’s always empty. Maybe they could stage live bull or cockfights for an authentic Mexican sports experience.

    If you’re looking for a cruise-type experience complete with piles of food, non-stop entertainment, kids activities and nice weather, this may be your place. But it comes with a price tag that isn’t seen in the rate book or brochure- compound stresses from daily annoyances and compromises that make you wish you selected a quieter and better run location.

    I suspect that if Mexicans owned and ran this place, vs. an absentee foreign corporation it would be for the better. Rise up and take it back hermanos and hermanas- Viva la Revolucion!

    Unique Quality: Nice beach, good location. Awful service , bland food, unbearably noisy

    Directions: Cozumel, 12 miles south of main port on main road

  • holskeen's Profile Photo

    Great Family Value on Cozumel


    Great Family Hotel. Allegro pays attention to the "family" therefore the kids can have fun, leaving more fun for Mom and Dad
    The hotel has had some damage from a couple of hurricanes, and renovations from the same. They are rated a three star in most circles, and from my experiences - the stars equal the quality of the food. Three stars = buffet service with some specialty restaraunts, usually with the same food, prepared slightly differently. Presentation is better, and you are served rather than "buffing" it!

    Unique Quality: Great activities at the pool including all guests. Kids have the opportunity to go to another "quiet" pool and kids activity club. They are quite accomodating to the children as are all Occidental properties (in my opionion).
    The best quality about this hotel is the snorkling on site. The best beach in Cozumel (in my opinion) is the San Francisco beach and is near the Palancar Reef. which the Allegro sits upon.
    I have seen many things right off the beach, that I didn't even see while diving. Make sure you put sun screen on your back and on the back of your thighs because you will lose track of time watching the marine life on this beach.....(Been there, done that) They also have a dive center in house, as most Cozumel hotels do, which makes diving convenient.

More about Occidental Allegro Resort

great time

by A TripAdvisor Member

we stayed at allegro from jan 18 -25 and had a great time. we were in a group of six including two children. i felt little worried after reading some of the reviews but as soon as we arrived there i knew i will like the place.
we loved that we stayed at little huts like buildings instead of a huge hotel. it made us feel more relaxed. we had upper rooms and we loved the ceiling, it gave the room an island athmosphere. rooms are small and the sound does carry, but how much time do you spend in your room. we only slept there and came to change. rooms were always kept very clean with fresh towels and bottled water every day. leave a tip. first day we didn't have hot water in our shower and after we spoke to the staff that problem was fixed right away.
staff of this resort is very friendly, you always see them smiling and saying hello doesn't matter what they were doing. we really enjoyed the nightly entertainment which was lots of fun. staff from allegro fun club always tried to get you going, involving you in some kind of activities. we loved the beach volleyball.
beach at this place is great, water clear, great for diving and snorkling. we went for a walk on the beach to the new allegro resort and didn't like the beach there at all. they almost have no beach. nice beach was very important for us as we spent most of our time on it. kids had great time there, they loved smoothie bar which was open for couple of hours every day.
food was good, the snack bar by the pool didn't have a lot of variety but you would never go hungry, there was always something to pick from. main restaurant had good food. you should try an omelet made by this lady cook for breakfast they are great. the only disapointment for us was the dessert, they were not the best. but i couldn't complain, we ate too much anyway. the two a la carte restaurants were very nice. food was excellent there, we did enjoy more the mexican restaurant. you have to try their speciality coffee.

it is a good idea to rent a car and visit the island. to see it all you should rent it for two days. one day visit the ruins and the other side of the island, where there are great beaches and a few nice stops like Chan Rios and Coconuts. take your time and enjoy it.
on the second day take a car and visit the town. it is hard to find a parking spot but it is a nice little town. i have to recommend one place to go when you are in town - golfito, mini golf place. this place is great, we have never seen anything like it and we play a bit of mini golf with kids. it was fantastic, he gives you walke talkie so if you are thirsty he will deliver you a drink. you can't miss this spot.

overall we had a wonderful stay. i will recommend this place. i guess if you want to complain you will always find something to complain about doesn't matter where you are. it all really comes to what you want to do and what you want to make out of your stay there. relax, you are on holidays and enjoy.


by A TripAdvisor Member

We spent a week at the Allegro (Feb 15-22,2003). This was our fourth trip to Cancun/Cozumel area, staying at 4 star all-inclusives each time. Allegro is rated 4 star, but we think it should be a 3 star. The 4 star rating enables them to keep the price up, but the resort should be cheaper due to the limited selection of food, drinks and only average entertainment. The buffet food selection was limited, and the pork and beef was tough, so we stuck with fish and pasta. The only "imported" drinks were Jim Beam and Johnny Walker. No name brand vodka or gin. No problems with bugs and the grounds were very well kept, and the pools kept clean. One advantage this resort has over others in the nearby area is the proximinity of the rooms to the beach. If you can, get a room in building 47, 48, 57 or 58. We had room 5804 and were only a few steps from the beach, pool, and bar. The nightly entertainment was average. We noticed the only difference between the Mexican show and the Carribien show was basically the costumes. Bottled water refills are available at the bars. Do drink bottled water only. The weather was cloudy but we still needed SPF 45 for the first couple of days to avoid sunburn. You may want to bring your own washcloths as they were hard to get from housekeeping. All in all, the resort wasn't bad, but we would only go back again if it was priced as a three star resort.

Simply Terrific

by A TripAdvisor Member

After reading all these reviews my wife and I had mixed feelings. After just returning from there I know first hand that this is a wondeful Resort. We were always treated professionally and politely. Everyone was helpful and smiling. Staff and management went out of their way to help every one in our large group of travellers. I was happy to see a small number of "spring breakers" there and that kept the rowdiness to a minimum. Lots of beautiful people to watch daily and the food was better than I expected ( I am a chef). With all the food and drink you care to indulge in..... this is a great spot. Located right on the reef and what fabulas sunsets!I have only 2 notations on the negitive side. 1.) avoid the rental car company in the lobby....he is a crook and in no way affiliated with the hotel. National rental car is located across the street and they were accomodating and nice. 2.) We had nesting birds in our tiki roof who awoke us each morning in their mating "screech" was annoying at first but ended up being rather tropical and romantic....says the wife. No leaky rooms (rained breifly for 2 hours on 2 accations) during nap time. Rooms were spotless but a little humidity on the floors in the am hours. Never saw a ant let alone a mesquito. Lots of local eguanas and birds grounds were un-matched in their up keep and beauty. Beaches were the best I have ever seen as was the snorkeling (world traveller here). Entertainment was ok but we sun dried ourself out during the day and enjoyed our hammocks in the evening hours and played the guitar with our new found friends.I have to say I will return and keep this place in my mind until next year. on a scale of 1-10 we would rate it a 9.5 and cannot say enough about it. Another note: Our traveling companions were sent next door to the Occedental Grand and they said it was even better (new) and very soficticated. (they are very fussy folks). Would like to try that next year.....but we will return!!!!! Adios!


by damdam


FYI - Should you have concerns you can reach the resort at internet@drcozmel.allegroresorts.com - Please tell them that I sent you...

Our Stay at the Allegro Resort in Cozumel

The Allegro Resort in Cozumel, the location of our Honeymoon and a trip we will never forget.

MOLD, MUST and ANTS at the Allegro Cozumel

We checked into our thatch roofed building room (3603) was which smelt musty and had mold stains on the walls. Besides the mold and must, there were ants on both the headboard/side tables (which crawled into the bed) and on the bathroom counters.
The first night (of our HONEYMOON) my wife spend the night wearing a hooded sweatshirt to protect herself from the fear of being bitten by ants.

In a letter as a response to a complaint from Mr. Miguel Eugene, General Manager of the Allegro Cozumel he states "We have an external company that fumigates all the areas, but in spite of that ants may enter the rooms when the guests leave food inside them". I would suggest to the Allegro Cozumel that food is not usually kept on the headboard and bathroom counter and that fumigation should happen more frequently.

We requested to move to another room (without mold and ants), another room was not available and the request to kill the ants was never followed through. On the second day, we moved to another room (upper floor) after complaining 2 more times, but found that the mold & must problem was still very much present. One subsequent day it rained and water poured in from around the air conditioner.


While at the hotel, we attempted to book dinner in one of the two reservation restaurant and were told to go to guest services between 9-11am. We did, and when we opened the door, we were told by a very rude individual "RICARDO" - "Out", NOT please step out, but "OUT". We then waited for 20 minutes while he finished with another guest (Who we later found out was also complaining). When we finally were granted permission to enter, I explained to Ricardo that he was rude, expecting an apology, instead he insisted on arguing with me and my wife for 15 minutes.

Not only did guest services staff not have the courtesy to listen to our feedback, he refused to let either of us finish a sentence without cutting us off and repeatedly denying that he had ordered us out of the office,despite the fact that his statements were clearly made in the presence of both my wife, another guest, and another staff member in training. I would have to question the training value that this particular guest interaction provided to the trainee. During our discussion with Ricardo, the guests who had
arrived after us to be serviced by 'Guest services" were made to wait outside while Ricardo argued with us.

In total we spent over 30 minutes trying to get a dinner reservation and when Ricardo could argue with us no further he told us that the time was too late to make a reservation and that they were closed. This final comment was made at 10:50am, a full ten
minutes before the office was due to close and ignored the fact that we waited over 30 minutes to even have the opportunity to request a dinner booking. Feeling frustrated that Ricardo never listened to our concerns and was only making a position to protect himself, we left with our reservation in hand and didn't plan to go through the process again to make our next reservation.

Mr. Miguel Eugene had no comment on the actions of his staff.
pART 1



We observed multiple times that GLASSES WERE NOT WASHED, only rinsed and are clearly grimy even though the sign is posted that they are washed in accordance with health regulations. Mr. Miguel Eugene's response to this observation was "The glasses at the pool bar are washed according to a system approved by "Cristal International", an external company that measures and checks all the hygenic procedures and food preperation."

To the Left of the swim-up bar there was a pool of dirty, smelly water (sludge) that collected near to the bar where people order their drinks. This was never dealt with even after being pointed out to bar staff.

FLY's BLENDED INTO DRINKS at the Allegro Cozumel

Anyone who has visited the Allegro Cozumel will know that there are a lot of fly's, especially at the pool bar. We (and others who made us aware) witnessed that many of these flies end up in the blenders and they are blended into the drinks. This is utterly disgusting. Needless to say I drank beer out of the tap and used the same glass during my stay.

Our original plans were to stay at the Allegro Cozumel for 8 days, after the 4th day, a letter was put under ever door indicating that you could "upgrade" to the Royal Hideaway in Play del Carmen (2+ hours away). Needless to say, we jumped at the opportunity to leave the Allegro Resort.

When we arrived home, we stated our reasons for displeasure to our travel agency who in turn communicated the above issues to the Allegro Cozumel. Imagine your new wife crying for 4 days over "your" selection of the resort, then taking the remaining 4 days to get over the mold, must, ants, fly's, dirt and rudeness of the staff.

We expected that Mr. Miguel Eugene would review our concerns and problems with the Allegro Cozumel and the staff at the Allegro Cozumel and offer us the opportunity for a complimentary stay at their sister hotel "royal hideaway" in compensation for ruining our honeymoon, as my wife will not return to the Allegro Cozumel. In fact Mr. Miguel wrote our travel agent to state "I apologize for the inconveniences they had or if we did not fulfill their expectations..... I would like to let you know that they were transferred to our sister hotel.... we consider that they have been already compensated for the inconveniences". The fact "EVERY GUEST HAD AN OPPORTUNITY TO TRANSFER" as they oversold the hotel and need guests out of the hotel to make room for others.

These are the facts, now my suggestions.
If you are a travel agent and want repeat clients, do not send your guests to the Allegro Cozumel.
If you are a travel agency association warn your members about the Allegro Cozumel and increase your credibility.
If you are going on a vacation and like to avoid ants, fly's blended in your drinks avoid the Allegro Cozumel.
If you have allergies to mold and must, avoid the Allegro Cozumel.
If you like to deal with polite staff, avoid the Allegro Cozumel.
If you are planning your honeymoon and don't want your new wife to cry the entire time avoid the Allegro Cozumel.


Forum Posts

Family Vacation in Coz

by Finnatic

Hi Everyone,
Just found this site and thought I would ask for opinions. We are in the early stages of planning a trip to Coz next May. We have never been there before. The group will consist of myself and my husband, my brother and his wife, and possibly my parents if we can convince them to come with us. We will probably stay in one of the all-inclusives and I am trying to get a feel for which of them will best suit all of our needs. Which resort is close to town, has a sandy beach with good snorkeling/diving, a better than average buffet, and onsite dive op? My parents are in their 60's and good health, but would have difficulty with lots of stairs or rocky beach area with tricky footing.

Re: Family Vacation in Coz

by truesunn

Allegro Cozumel by Occidental. There are many Allegro resorts in Mexico, many clients have traveled to them and never a complaint.

Re: Family Vacation in Coz

by aamberrt

The Allegro is wonderful, but far away from town. There are no rocks and the entertainment is great!

I leave for Cozumel in two days, staying at El Cozumelno which is a little less expensive. My friends and travel agent recommended it to me. It is supposed to have one of the best beaches, close to town and onsite dive op. I will let you know how it goes.

Re: Family Vacation in Coz

by lovestodive

Since Cozumel is on a reef there aren't lots of sandy beaches there. Lots of the nicer hotels have made beaches. Go to www.mapchick.com and order one of Laura's maps of Cozumel. It shows you where every single thing on the island is, including the hotels and their web sites, if they have one. The maps are $8.00 and they send them right out. I always get a new one when we go to Cancun or Cozumel. They have wonderful information about the area too. There isn't a lot to do in Cozumel unless you dive. The diving is great, but our daughter likes go to Cancun better because there's more to do after we dive. But, the downtown area is compact enough that you can walk all around it. We stayed at the Park Royal last time, which is right across from the cruise ship dock. I would not recommend it at all. We've also stayed at the Club Caribe Cozumel. It's an older hotel on the south end and very quaint, sort of a California type of style. But, it's not close to the downtown. The food there is so, so. Our dive group stays at the Iberostar frequently. It is very nice, but not close to downtown either. www.mltvacations.com has a great web site and their prices are the best I've found. There are pictures of the hotels and their beaches, etc. You're smart to start planning ahead. To me, that's half the fun. Jan


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 Occidental Allegro Resort

We've found that other people looking for this hotel also know it by these names:

Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive
Occidental Allegro Cozumel Hotel Cozumel

Address: Km 16.5 Carretera Sur San Francisco Palancar, Quintana Roo, 77600, Mexico