Occidental Allegro Resort

great time

by A TripAdvisor Member

we stayed at allegro from jan 18 -25 and had a great time. we were in a group of six including two children. i felt little worried after reading some of the reviews but as soon as we arrived there i knew i will like the place.
we loved that we stayed at little huts like buildings instead of a huge hotel. it made us feel more relaxed. we had upper rooms and we loved the ceiling, it gave the room an island athmosphere. rooms are small and the sound does carry, but how much time do you spend in your room. we only slept there and came to change. rooms were always kept very clean with fresh towels and bottled water every day. leave a tip. first day we didn't have hot water in our shower and after we spoke to the staff that problem was fixed right away.
staff of this resort is very friendly, you always see them smiling and saying hello doesn't matter what they were doing. we really enjoyed the nightly entertainment which was lots of fun. staff from allegro fun club always tried to get you going, involving you in some kind of activities. we loved the beach volleyball.
beach at this place is great, water clear, great for diving and snorkling. we went for a walk on the beach to the new allegro resort and didn't like the beach there at all. they almost have no beach. nice beach was very important for us as we spent most of our time on it. kids had great time there, they loved smoothie bar which was open for couple of hours every day.
food was good, the snack bar by the pool didn't have a lot of variety but you would never go hungry, there was always something to pick from. main restaurant had good food. you should try an omelet made by this lady cook for breakfast they are great. the only disapointment for us was the dessert, they were not the best. but i couldn't complain, we ate too much anyway. the two a la carte restaurants were very nice. food was excellent there, we did enjoy more the mexican restaurant. you have to try their speciality coffee.

it is a good idea to rent a car and visit the island. to see it all you should rent it for two days. one day visit the ruins and the other side of the island, where there are great beaches and a few nice stops like Chan Rios and Coconuts. take your time and enjoy it.
on the second day take a car and visit the town. it is hard to find a parking spot but it is a nice little town. i have to recommend one place to go when you are in town - golfito, mini golf place. this place is great, we have never seen anything like it and we play a bit of mini golf with kids. it was fantastic, he gives you walke talkie so if you are thirsty he will deliver you a drink. you can't miss this spot.

overall we had a wonderful stay. i will recommend this place. i guess if you want to complain you will always find something to complain about doesn't matter where you are. it all really comes to what you want to do and what you want to make out of your stay there. relax, you are on holidays and enjoy.

Allegro

by A TripAdvisor Member

We spent a week at the Allegro (Feb 15-22,2003). This was our fourth trip to Cancun/Cozumel area, staying at 4 star all-inclusives each time. Allegro is rated 4 star, but we think it should be a 3 star. The 4 star rating enables them to keep the price up, but the resort should be cheaper due to the limited selection of food, drinks and only average entertainment. The buffet food selection was limited, and the pork and beef was tough, so we stuck with fish and pasta. The only "imported" drinks were Jim Beam and Johnny Walker. No name brand vodka or gin. No problems with bugs and the grounds were very well kept, and the pools kept clean. One advantage this resort has over others in the nearby area is the proximinity of the rooms to the beach. If you can, get a room in building 47, 48, 57 or 58. We had room 5804 and were only a few steps from the beach, pool, and bar. The nightly entertainment was average. We noticed the only difference between the Mexican show and the Carribien show was basically the costumes. Bottled water refills are available at the bars. Do drink bottled water only. The weather was cloudy but we still needed SPF 45 for the first couple of days to avoid sunburn. You may want to bring your own washcloths as they were hard to get from housekeeping. All in all, the resort wasn't bad, but we would only go back again if it was priced as a three star resort.

Simply Terrific

by A TripAdvisor Member

After reading all these reviews my wife and I had mixed feelings. After just returning from there I know first hand that this is a wondeful Resort. We were always treated professionally and politely. Everyone was helpful and smiling. Staff and management went out of their way to help every one in our large group of travellers. I was happy to see a small number of "spring breakers" there and that kept the rowdiness to a minimum. Lots of beautiful people to watch daily and the food was better than I expected ( I am a chef). With all the food and drink you care to indulge in..... this is a great spot. Located right on the reef and what fabulas sunsets!I have only 2 notations on the negitive side. 1.) avoid the rental car company in the lobby....he is a crook and in no way affiliated with the hotel. National rental car is located across the street and they were accomodating and nice. 2.) We had nesting birds in our tiki roof who awoke us each morning in their mating "screech" was annoying at first but ended up being rather tropical and romantic....says the wife. No leaky rooms (rained breifly for 2 hours on 2 accations) during nap time. Rooms were spotless but a little humidity on the floors in the am hours. Never saw a ant let alone a mesquito. Lots of local eguanas and birds grounds were un-matched in their up keep and beauty. Beaches were the best I have ever seen as was the snorkeling (world traveller here). Entertainment was ok but we sun dried ourself out during the day and enjoyed our hammocks in the evening hours and played the guitar with our new found friends.I have to say I will return and keep this place in my mind until next year. on a scale of 1-10 we would rate it a 9.5 and cannot say enough about it. Another note: Our traveling companions were sent next door to the Occedental Grand and they said it was even better (new) and very soficticated. (they are very fussy folks). Would like to try that next year.....but we will return!!!!! Adios!

AVOID THE ALLEGRO COZUMEL

by damdam

"AVOID THE ALLEGRO COZUMEL"

FYI - Should you have concerns you can reach the resort at internet@drcozmel.allegroresorts.com - Please tell them that I sent you...

Our Stay at the Allegro Resort in Cozumel

The Allegro Resort in Cozumel, the location of our Honeymoon and a trip we will never forget.

MOLD, MUST and ANTS at the Allegro Cozumel

We checked into our thatch roofed building room (3603) was which smelt musty and had mold stains on the walls. Besides the mold and must, there were ants on both the headboard/side tables (which crawled into the bed) and on the bathroom counters.
The first night (of our HONEYMOON) my wife spend the night wearing a hooded sweatshirt to protect herself from the fear of being bitten by ants.

In a letter as a response to a complaint from Mr. Miguel Eugene, General Manager of the Allegro Cozumel he states "We have an external company that fumigates all the areas, but in spite of that ants may enter the rooms when the guests leave food inside them". I would suggest to the Allegro Cozumel that food is not usually kept on the headboard and bathroom counter and that fumigation should happen more frequently.

We requested to move to another room (without mold and ants), another room was not available and the request to kill the ants was never followed through. On the second day, we moved to another room (upper floor) after complaining 2 more times, but found that the mold & must problem was still very much present. One subsequent day it rained and water poured in from around the air conditioner.

RUDE STAFF - "AVOID RICARDO WHEN BOOKING RESERVATIONS" at the Allegro Cozumel

While at the hotel, we attempted to book dinner in one of the two reservation restaurant and were told to go to guest services between 9-11am. We did, and when we opened the door, we were told by a very rude individual "RICARDO" - "Out", NOT please step out, but "OUT". We then waited for 20 minutes while he finished with another guest (Who we later found out was also complaining). When we finally were granted permission to enter, I explained to Ricardo that he was rude, expecting an apology, instead he insisted on arguing with me and my wife for 15 minutes.

Not only did guest services staff not have the courtesy to listen to our feedback, he refused to let either of us finish a sentence without cutting us off and repeatedly denying that he had ordered us out of the office,despite the fact that his statements were clearly made in the presence of both my wife, another guest, and another staff member in training. I would have to question the training value that this particular guest interaction provided to the trainee. During our discussion with Ricardo, the guests who had
arrived after us to be serviced by 'Guest services" were made to wait outside while Ricardo argued with us.

In total we spent over 30 minutes trying to get a dinner reservation and when Ricardo could argue with us no further he told us that the time was too late to make a reservation and that they were closed. This final comment was made at 10:50am, a full ten
minutes before the office was due to close and ignored the fact that we waited over 30 minutes to even have the opportunity to request a dinner booking. Feeling frustrated that Ricardo never listened to our concerns and was only making a position to protect himself, we left with our reservation in hand and didn't plan to go through the process again to make our next reservation.

Mr. Miguel Eugene had no comment on the actions of his staff.
pART 1

"AVOID THE ALLEGRO COZUMEL - PART 2"

THE POOL BAR LACK OF CLEANLINESS at the Allegro Cozumel

We observed multiple times that GLASSES WERE NOT WASHED, only rinsed and are clearly grimy even though the sign is posted that they are washed in accordance with health regulations. Mr. Miguel Eugene's response to this observation was "The glasses at the pool bar are washed according to a system approved by "Cristal International", an external company that measures and checks all the hygenic procedures and food preperation."

To the Left of the swim-up bar there was a pool of dirty, smelly water (sludge) that collected near to the bar where people order their drinks. This was never dealt with even after being pointed out to bar staff.

FLY's BLENDED INTO DRINKS at the Allegro Cozumel

Anyone who has visited the Allegro Cozumel will know that there are a lot of fly's, especially at the pool bar. We (and others who made us aware) witnessed that many of these flies end up in the blenders and they are blended into the drinks. This is utterly disgusting. Needless to say I drank beer out of the tap and used the same glass during my stay.

Our original plans were to stay at the Allegro Cozumel for 8 days, after the 4th day, a letter was put under ever door indicating that you could "upgrade" to the Royal Hideaway in Play del Carmen (2+ hours away). Needless to say, we jumped at the opportunity to leave the Allegro Resort.

When we arrived home, we stated our reasons for displeasure to our travel agency who in turn communicated the above issues to the Allegro Cozumel. Imagine your new wife crying for 4 days over "your" selection of the resort, then taking the remaining 4 days to get over the mold, must, ants, fly's, dirt and rudeness of the staff.

We expected that Mr. Miguel Eugene would review our concerns and problems with the Allegro Cozumel and the staff at the Allegro Cozumel and offer us the opportunity for a complimentary stay at their sister hotel "royal hideaway" in compensation for ruining our honeymoon, as my wife will not return to the Allegro Cozumel. In fact Mr. Miguel wrote our travel agent to state "I apologize for the inconveniences they had or if we did not fulfill their expectations..... I would like to let you know that they were transferred to our sister hotel.... we consider that they have been already compensated for the inconveniences". The fact "EVERY GUEST HAD AN OPPORTUNITY TO TRANSFER" as they oversold the hotel and need guests out of the hotel to make room for others.

These are the facts, now my suggestions.
If you are a travel agent and want repeat clients, do not send your guests to the Allegro Cozumel.
If you are a travel agency association warn your members about the Allegro Cozumel and increase your credibility.
If you are going on a vacation and like to avoid ants, fly's blended in your drinks avoid the Allegro Cozumel.
If you have allergies to mold and must, avoid the Allegro Cozumel.
If you like to deal with polite staff, avoid the Allegro Cozumel.
If you are planning your honeymoon and don't want your new wife to cry the entire time avoid the Allegro Cozumel.

GO ANYWHERE BUT THE ALLEGRO COZUMEL!