More about Privilege Aluxes
Fantasy Isla Mujeres at Privilege Aluxes
Absolutely Amazing! Luxury beyond our wildest dreams! My wife and I had great expectations having traveled extensively in the Carib. and having our travel consultant, Isabel, recommend Privilege Aluxes. Once you have visit the Privilege Aluxes, it's breath taking ocean views, perfect sunsets, world class resort service, you too will appreciate this 5 star resort. Timing might be everything and ours was perfect. This incrediable hotel performed beautifully. Manolo's staff was incredible! They responded immediately to every and any request, and even when challenged, was professional, detailed, and followed up to ensure our satisfaction. If you are looking to relax, have privacy, be pampered, enjoy gourmet meals (Iron Chef Gabriel), premium liquors, fine wine, surrounding yourself with 270 degree ocean views, with every wish handled in detail, then you will be amazed at Privilege Aluxes. We would recognize the staff by name but won't for concern of leaving someone unmentioned. Everyone was very friendly! I do need to mention Sergio and Luz. Sergio brought mint leaves from home to make fabulous Mojitos and Luz ran through the sand giving unbelievable service to the many patrons on the beach. And, I keep the best for my closing......the food service at Privilege Aluxes is beyond excellent. Words cannot describe the quality. The Red Snapper at Satay was fabulous, the Sushi Tempura amazing, the shrimp lunch items very very good. And remember to get up in time for breakfast, the french toast and hot cakes are like desert. AHHH, we can't wait to go back. The Island is friendly, safe, and easy going.
Wonderful romantic vacation at a wonderful property
The Privilege Aluxes was a wonderful relaxing opportunity for a romantic spring break week with my wife! The property is truly beautiful, and is well kept-the staff is constantly working and cleaning making sure everything is clean and attractive. The location is perfect on Playa Norte, just a few steps from the beach and many excellent resturants close by. The pools are beautiful along with three hot tubs and a swin up bar, we are just beach people and didn't use them. The spa and workout rooms are very nice and well furnished. We were on the European plan and ate breakfast each morning, the meals were buffet, service was great and the breakfast was good each morning. The rooms are truly beautiful, ours was a small suite and was quite expansive. We had a king bed that was very comfortable by Mexican standards, two separate a/c controls. The kitchen area had a fridge, and a stove top, along with a bar. The living area had 40 something inch flat screen TV that was very nice and we also had wifi service in the room provided free by the hotel. The bathroom was truly gorgeous with a marble tub and shower with lots of glass, very romantic!! Truly a great property and with a staff that was so very friendly and out to make sure our vacation was perfect. Our hats off the GM Manolo Vazquez and his staff for a great week. The hotel has about 1/3 of the rooms opened with more opening daily as work progresses, this presented NO problem to us. Senor Vazquez made a point to meet us and say Bon Voyage as we departed, which was a very nice touch. Overall this was a great choice by my wife the extreme travel shopper as Isla Mujeres is paradise and the Privilege only provides more to complete paradise!
Most impressed, would stay here again!
We really enjoyed our stay at this hotel and the staff (Carlos, Edgar, Pablo, Jaime, Jesus, Luz ) were all so helpful to us especially as we had to move rooms due to an aircon problem halfway through our stay (blowing directly on the bed meaning you slept in a draft) and we suffered a family bereavement while on holiday. They were very personal and seemed to get to know each guest.
The hotel is brand new and the rooms, restaurants, pool areas etc are fantastic. The beach is good too (and I am very demanding when it comes to beaches and whether I can swim in the sea or not) with comfortable loungers and clean water to swim in. We liked the fact that it was a 5 minute walk across to the town and you can dine at night at any of the restaurants there (although I would avoid the American restaurant called Oliviera or something like that - it used to be Manalos as I ate a salad there thinking it would be safe because Americans were running the restaurant and there were lots of foreigners dining there but I got such bad stomach upset I had to get to a pharmacy the next day and Edgar a the hotel was about to call a doctor for me...)
We left Privilege Aluxes to then spend 5 days at Excellence Riviera in Puerto Morelos and quite frankly, we wish we had stayed at Privilege. We did not like Excellence at all and it looked very tired and dated compared to Privilege.
We thoroughly would recommend this hotel but if you have the money, I would upgrade to a bigger room as then you will not have the aircon problem with the aircon being too strong for a Superior room and sleeping in a draft each night. This aircon problem was the only negative but Carlos/Pablo sorted it out for us and kindly let us switch rooms as we already had the stress of my father-in-law 's death to deal with and not being able to get back to our home country quickly for a funeral due to the swine flu outbreak.
Relaxing Oasis- Jesus rocks and the downtown was really close
We stayed at Privilege Aluxes from April 13th – 18th 2009. Following our transfer from the Cancun airport (for the best price, book directly through www.bestday.com) to Puerto Juarez, we boarded the ferry for the 20 minute trip to Isla Mujeres. You can easily walk from the ferry port to the hotel. It takes about 10 minutes. We arrived at Privilege and were greeted with a glass of champagne and a warm damp towel for our faces and hands. Check-in went smoothly and we were happy to learn that our room was ready even though we arrived before 3:00 p.m. We were escorted to our room by a friendly bellman who made sure that we had everything that we needed. The mini-bar in our room was not stocked, but someone came by within 15 minutes to fill it. We stayed in a standard room with a balcony and jacuzzi with an ocean view. The room was small, but very clean and comfortable. Please be aware that not all rooms have an ocean view. Some in the back of the hotel actually overlook a cemetery. Privilege is a boutique hotel with a European feel. There are only 124 rooms and three restaurants. The feel is very contemporary, but laid back and quiet. If you are looking for a “party hotel” with lots of activity, this is not the place for you.
The pool area at Privilege is nice with plenty of comfortable lounge chairs, several cabanas, and a swim-up bar. Towels are never an issue and you can exchange them during the day if you want. Jesus, the pool bartender, is the best!. We spent most of our days by the pool and ate lunch there as well. We tipped Jesus $5.00 per day (sometimes more) and he seemed very appreciative. Tipping goes a long way. Even though we were on the “all-inclusive” package, we always made sure to tip our waiters, bartenders, bell men, and the housekeeping service. For this purpose it is helpful to have many U.S. $1’s and $5’s. The beach at Privilege is nice. It is actually across the street from the hotel and it is part of a stretch of public beach, so vendors will come up to you selling their wares, but they are not pushy, and with a simple “No gracias” they are on their way. We did not have dinner at Café del Mar (they close around 8:00 p.m.), but we did enjoy afternoon snacks there. They have a delicious shrimp ceviche, and fresh pico de gallo. Perhaps this has been resolved, but even though we were on the “all-inclusive” plan there was a discrepancy as to whether or not we could have cans of beer (most all beer is severed from taps in plastic mugs). We were told that we could have them by the front desk managers, but when we’d order them at Café del Mar the server would give us an apprehensive look and ultimately a manager would come over to tell us that having a can was “an exception.” Otherwise, we had no problems with the “all-inclusive” package.
We had dinner at Sabor two nights. The food is good, but not great. They are going for gourmet, but come up short on most dishes. The presentation is good, but the service is sometimes slow as well—even though they were not very busy. Satay opened the last night we were at the hotel. Satay has a Thai flair and was good, but not great. We had dinner in town (just a short walk from the hotel) on two occasions. We had a great meal at a Mediterranean restaurant named Olivia’s. On the other night we had delicious tacos (for about $1 each) at Medina Taqueria. One afternoon we also had amazing 2 for 1 mojitos at Vive Cubra Libre/Cocina Criolla. There are many authentic restaurants on the main street. There are always lots of people around and we never felt unsafe. We ate breakfast at the buffet at Sabor, and also ordered room service to enjoy on our balcony. If you want room service for breakfast make sure to order it the night before. The main forms of tourist transportation on the island are golf carts and scooters. One day we rented a golf cart for the day for about $45. We toured the entire island and checked out the lighthouse, the ruins, and lots of beautiful uninhabited coastline. Make sure to stop by the Soggy Peso for a beer, ceviche, and hot wings on Sundays and Wednesdays.
Overall, we had a wonderful and relaxing vacation on Isla Mujeres. We enjoyed the Privilege Aluxes. Since they are relatively new, they are still working out some “kinks” but the staff is friendly and hard-working and seemingly aiming to please the guests.
A Relaxing Adventure!
We recently stayed at the Privilege Aluxes (March 5 to March 9). As it is just opening, the stay wasn’t without its minor mishaps, but that was to be expected. Overall, we thoroughly enjoyed our stay and very much liked Isla Mujeres.
Airport Transfers: We used Best Day Transfers and had no problems whatsoever. They were reasonable, prompt and professional and we would use them again.
The ferry ride took approximately 20 minutes and we encountered no problems on either ride. The hotel is about a 10 minute walk from the ferry terminal (to your left) along the main street on the island.
We checked into the hotel rather late, but were greeted warmly and enjoyed a cool drink during check in. There was a bell person to take our luggage to our room and help us get settled in. Using the room key that we had been given we opened the door to our room and….Surprise! It’s already occupied!…..Oh well, at least the poor guy was half dressed. Needless to say, neither of us was very thrilled with the situation, especially after traveling all day to get there. But in the hotel’s defense, they quickly made everything alright and even upgraded us to a premiere suite for our trouble. We think we ended up with the best room in the place. On the fifth floor, corner unit (room 524) and the view was amazing. The room itself was very spacious and well laid out. The balcony ran the length of the room with sliders from the living room and bedroom. The bathroom area was roomy and the shower was awesome. Wonderful jacuzzi on the balcony as well. Bed and other furniture were also comfortable. We booked under the all-inclusive plan, which, at the opening rate, was fine. We ate dinner the first night in the hotel’s main restaurant as it was late. It was set up buffet style because they had a large group booked into the hotel that evening. Not exceptional food, but not bad and there were quite a few options to choose from. They have a choice of red or white wine to go along with dinner. The red was drinkable. There is also a small bar in the restaurant that you can order cocktails from. They even made us “to go” Kahlua coffees so that we could take them out by the pool area to enjoy after dinner. The pool area is lit up at night with underwater purple lights….very pretty. The hotel also has an enjoyable beach bar. There is a nice section of beach in front of the bar with food and drink service on the beach. There is also a massage tent on the beach that was reasonable. The beach vendors do come around, but not often and they are not pushy. During the daytime, the swim-up pool bar is open. One downside to the pool area is that the water is fairly cold but not un-swimmable. Nice padded loungers to enjoy. Mateo, the bartender at the pool bar was a delight. We received great service of drinks and food from him everyday that we were there. You can order just about any drink and they will be able to make it. You have several options for snacks at the pool…..ceviche, guacamole, salsa & chips, nachos and hamburgers. 24 hour room service came with the package and we usually ordered breakfast through that. Platters of fresh fruit, pastries & coffee were normally delivered within 20 minutes of ordering. Very enjoyable to have breakfast out on the balcony and not be in a hurry to start your day. Regarding the mini bar in the room, they are stocked with different types of soda, orange juice, beer and water. There is no hard alcohol in them. The hotel is not good about restocking the mini bar on a daily basis, although you can call room service and they will have someone come to restock it. The main reason we didn’t eat at the hotel restaurant more than once was because the food in town was terrific. We certainly snacked & drank our all-inclusive rates during our stay, but others may want to do the breakfast only option if you don’t think it would be worth it for you. The hotel is almost complete and the construction noise is minimal.
If you are the adventurous type I would suggest renting the mopeds rather than a golf cart, they’re a blast! Takes roughly 20 to 30 minutes to get to the South end of the island from town and the views are worth it.
In town: Rolandi’s was good for dinner and breakfast. Fayne’s was great for dinner also. You can’t beat how fresh any of the fish is. Ohm Bar was awesome entertainment. Live band, belly dancer. But, beware the spiral staircase if you indulge in the tequila! The Cool gelato shop is not to be missed. Great way to cool down after an evening of touring the town.
A couple of words of caution regarding dealing with shops and restaurants in town. Do not let your credit/debit card leave your table when you are paying the tab. Have them use the portable credit card machine at your table. We let the card out of our sight at one restaurant and someone attempted to use the card several times, even after we returned home. Fortunately the bank caught on and canceled the card…but what a hassle. Also, make sure that you keep your cash/pesos on the counter and in your sight when purchasing something. One shopkeeper acted like he was making change under the counter and instead told us that our bill was counterfeit (we got it at the bank it town). We think our bill was switched for a counterfeit one when he was messing around under the counter. We have no concrete proof, so we are not naming the places that these incidents occurred, just be cautious….it’s easy to let your guard down when you are in vacation mode.
We enjoyed our visit to the Privilege Aluxes and to Isla Mujeres and will most likely return again after visiting a few new spots. Go with an open mind and we don’t think that you will be disappointed.
absolutely beautiful, laid back island and wonderful hotel in a perfect location.
I am sorry but people who complain about this hotel might just be fundamentally unhappy people. The hotel is beautiful. The pools are perfect with a shallow kiddy pool, a beautiful bridge walking over the pool, a pool bar, and two hot tubs that are not too hot so you can enjoy them in the sun. The location cannot be beat. The beach has little huts and padded chairs where the waiters bring you whatever you want. The water is clean and warm and very shallow.
Yes the hotel is not completely done but the construction in no way interferes with your stay. You cannot hear it and you can barely see it. Yes the waiters don't always understand what you are asking for but GUESS WHAT SPANISH is the native language here....you will get along just fine and more importantly, you are in an ideal and beautiful place so please try to be happy!!!! The beach restaurant is open and the regular breakfast/dinner place is open.
I would NOT recommend the all inclusive plan unless you plan to drink and drink all day and don't really care about the food you eat. The restaurant has a good lunch and an ok breakfast but just outside your door is the most amazing assortment of restaurants at ridiculously cheap prices...family of 4 great food, including lamb and pesto pasta and dessert, and appetizer> goes for about 40 us dollars. Oh, wine also.....that is included in the price...You can spend as much as 100 us dollars at rinaldi restaurant which is worth it but the Hidalgo street restaurants, where the shut the traffic off at night and you leisurely stroll along the street, are more than good, they are great. We brought our relatively young children, ages 2 and 4, and were able to eat outside every night and let the kids walk around a little bit. It was without a doubt heaven...really...not kidding.
We had no problem getting chairs and towels at the hotel but the hotel was not at capacity yet - the second wing is not open. I don't know what will happen then. The waiters and staff were very very very very nice and I enjoyed meeting and talking with all of them. I cannot tell you what a wonderful time we had and hope to be back soon.
The Honest Truth -- Not 5 Stars
This is the first time I have written about a hotel as I would not like for other people on their vacation to be disappointed . Internet, pictures and descriptions can be very misleading. Paying over $200 a night you would expect to be happy with the hotel, especially if it says it has 5 stars.
My wife and I stayed 5 nights at this hotel. We have travelled the world and have stayed in many top hotels. I have worked in the hospitality industry and have worked for a hotel that had won Conde Nast awards.
Its location is next to a main road, many of the rooms over look this road and many overlook the local cemetery. The reception area is like going back to the 1960’s, it is more like a hospital reception area and it is not very welcoming. We stayed in a superior room, the room was very small and furnishing were cheap as was the bed. There was no reading lights and no coffee maker. It had a flat screen TV but could not receive any English speaking news channels . The bathroom was very good with an excellent walk in shower. Not even a small bottle of water was provided for cleaning of teeth unless you paid for it. On our last morning there was no hot water . Our room had a connecting door to another room and there was no sound proofing . This was most annoying when our neighbours returned at 3 in the morning and kept us awake. We had a Jacuzzi on the balcony this was overlooked by other hotels. The noise from these hotels music went on for 4 hours every afternoon and was hardly a place for a relaxing soak!!
We just had breakfast at the hotel as there are many nice restaurants and bars within a 5 minute walk of the hotel. The breakfast was very slow, over 1 hour. We had to keep on asking for a refill for our coffee, the order your breakfast came in was often back to front finishing with orange juice. The staff especial Ivan where very pleasant . The waiter manager was never around unless the Hotel manager appeared.
The pool area was the best bit about the hotel ,very relaxing . The beach bar area was not so good , the beach is full of seaweed and the Island car ferry with many other boats go by only 50m from the shoreline. The main road and roundabout is again only 50m away from your sun bed. There are many people walking past, great place for people watching but not a place to be if you just want to relax and enjoy a bit of piece and quiet. My wife was also asked to vacate her sun bed at 5 pm as this is the time they stow the sun beds away , this is the best time of day for many people as sun is not so fierce.
The staff were all very pleasant especially Lois on the front desk. If I had to say anything about the staff it would be the General Manager could be a bit more pleasant to his guests and have a smile on his face.
Would we stay in this hotel again? Probably not , if you do decide to stay make sure you have a pool view and only have bed and breakfast and book online and do not pay the hotels advertised rates
We are on our 6th and last full day here. Although we paid for a Superior room all inclusive, we were upgraded to a Suite with a pool/ocean view in front and the graveyard in back. As the bellhop said, we'll have "quiet neighbors in the back
ROOM: Very large with marble everywhere and a beautiful view off our balcony. We asked for the top floor for the view. The furniture wasn't upscale but comfortable with some nice visual touches. One problem was that the hall closet had no rod to hang things. There was a small bedroom closet with a small rod and a few small shelves. A dresser would have been nice for more storage, even if it was in another room. The previous reviewer complained about paying for water, but he could have easily bought it cheap in town. Since we were all inclusive, we had plenty of beverages in the frig.
FOOD: The quality of the food was good or great. The breakfast had a large buffet, (maybe the previous reviewer didn't know that, hence the service difficulty), with a waiter for additional service. The coffee wasn't that good, but everything else was fine. For lunch we ate at the beach or pool, served by the wait staff. The cerviche was great! For dinner we ate in town twice, and at Sabor the rest of the nights. They had 3 fish, 3 meat, and 3 fowl selections plus 2 soup and 3 salads. And 4 deserts. The soup with lime was great, as were 2 of 3 fish entres. All in all though, all inclusive probably is not worth the expense until the other restaurant opens. Mixed drinks were sometimes good, sometimes not, depending who made them, and the house red wine, a Mexican cabernet, wasn't bad. The selections were the same every night and didn't give enough variety, but this will change when the other restaurant opens. All inclusive was a nice luxury if you didn't mind eating in the same place with the same menu every night. The wait staff were very nice and tried to please. A few mistakes did occur, a result of lack of experience, but not a big deal. I'm sure this will get better over time.
HOTEL: Absolutely beautiful and very well maintained!
BEACH: We did not see any seaweed as the previous reviewer did. The cabanas were great and the lounge chairs well padded. The front row(s) were reserved for hotel guests, and non guests could use the back rows for a large minimum food/drink order. I assume that when the hotel is completely open, all cabanas will be for guests. There always was a cabana available for us. The food and service were good. Of course, I had the cerviche most days. It was a Mexican school holiday so there were more kids then normal, but they were very well behaved compared to American kids.
This hotel was a very good value at the current rates!
An oasis perfectly located to explore the town
My wife and I were here at the same time as mmpotash (review below). They described the experience perfectly.
After exploring the island for a week, I can say that there's no place I would rather stay. The big things about this hotel are terrific. The little things are a bit annoying, primarily due to start-up issues.
We paid a very reasonable price due to the grand opening and received a lot of value for our dollar. As the hotel opens more rooms and/or rates change, the situation will be different. For now, I highly recommend it.
We found the "Suite Premium" to be a big step up from "Suite Deluxe". We were in both due to hotel start-up problems. "Premium" features a different layout with ocean views from both the bedroom and living room as well as a large hot tub on the balcony. "Deluxe" has half the ocean view plus a graveyard view in back, but it's also very nice and roomy. Both lacked storage space at the time we visited.
Unless the upgrade to all inclusive is very cheap, as ours was, it's not worthwhile. There are plenty of good and even great restaurants within walking distance and beyond. The hotel, in start-up mode, has a limited menu and very good staff who are still figuring everything out.
It was wonderful to be here when the hotel was largely empty. If you are planning a trip in the distant future, I would ignore this and prior reviews in favor of more up-to-date information.
Great honeymoon stay at Aluxes Privilege
Just got back from our honeymoon on the island of Isla Mujeres off Cancun. Let me preface by saying the swine flu scare meant that the island was empty but we had a great time. We stayed at Aluxes Privileges on Isla Mujeres and we had a great experience.
It all started at check-in with Edgar who explained that due to the low occupancy at the time part of the hotel was closed as could be expected. We had just gotten married in Riviera Maya and several of the hotels in that area were also partially closed.
Our vacation however just got better once we checked-in at the hotel. Aluxes Privileges is truly a beautiful hotel. It is more modern in style than other hotels on the island and it opened earlier this year. We did the all-inclusive package and stayed in room 452 a two-storey room with a bedroom, living room and upstairs private swimming pool with a panoramic view of the ocean on the top floor. Room service was prompt, the front-desk very helpful and courteous and our rooms were kept very clean and neat by Carmen. We also had flowers delivered for the newly weds.
Note only the Satay restaurant was open due to the low occupancy. We however also spent time at the hotel’s beach bar which was great as we had good food and top shelf drinks brought right to our lounge chairs on the beach. My wife also got a massage by the seaside from the hotel masseuse.
This hotel provided us with the ideal romantic setting for our honeymoon. We loved Isla Mujeres and we enjoyed the great time we had staying at Aluxes Mujeres.
Thanks to Manolo the manger of the hotel. We will be back and highly recommend the hotel to everyone looking for a romantic hotel on a quite tropical island.
Howard & Sara
Pool at Casa Mar Turquesa
Playa Norte (North Beach)
The pirate's grave
North Beach, Isla Mujeres
Looking for cheap airfare to cancun from chicago, any ideas where to look?
Some places to look
Travelocity, Hotwire, Orbitz, Priceline
I find better e-fares on the airline sites themselves, instead of on the booking services such as travelocity - but, to each his/her own. Check 'em all. Also, have a look at the applevacations.com website because the company, if I'm remembering correctly, operates charters to Cancun from Chicago and charter flights are often (but not always) less expensive than scheduled carriers. Chicago's a major market for Cancun, so you should be able to find something in your budget range.
One last thought, until after April 1st airfares to Cancun aren't likely to drop, because of the spring break period and the Mexican holiday period during the week leading up to Easter ("Semana Santa"). After April 1st you ought to be able to find cheaper fares and even some "net specials" for extended weekends, etc.
Best of luck.
Re: Re: Airfare
Try www.travelzoo.com They seems to have a large amount of discounted trips and airfares!
Just saw this today. Do not whatever you do, book on sunship1. I had rt tix for may from ORD-CUN & They called me this past friday & cancelled. They couldn't explain why, they said they wouldn't find me another flight & said they would refund my money.
I use Travelfrom.com, or Vacation Hotline on Fullerton. They offer the best rates for me.
I GOT A TICKET..DIRECTLY FROM US.AIR....CHARLOTTE,NC TO CANCUN & RETURN...FOR $ 359.00!!!good luck