El Dorado Maroma

Maroma Beach, Carretera Cancun - Tulum, Km 55.3, Playa del Carmen, Riviera Maya, 77710, Mexico
(5 star hotel)
#2
Rank 2 of 223 hotels
in Playa del Carmen
Terrible (1.0 out of 5.0) 1 review
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Value Score

Poor Value

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A total rip off

Terrible (1.0 of 5.0 stars)
by written on November 14, 2010

Stayed for 6 days in October at the El Dorado Maroma needless to say it was a complete nightmare

Cons

Smell of a nearby sewage plant was really strong by the front gate, some days you could smell it on the balcony of the room
Low quality food labeled as 'gourmet' and served on goofy looking 14 inch plates
Much of the food was from frozen or not fresh
Welcome fruit bowl in our room was turning bad and covered in ants
Small portions, still hungry after eating
45 min for an appetizer and the restaurant was near empty
Drinks in the restaurant took forever, up to 20 minutes, had to ask 3 times
Mains often came before appetizers
No standard of service, every service was different and often confusing
Food was so salty and greasy that much of it was inedible and downright disgusting
Sauces were horrible, from powder with MSG, tons of salt, all sauces tasted the same
Food gave us a headache and we had bad stomachs for several days after leaving
Limited menu selection, not much of a choice left us bored after 3 days
Sushi was awful, huge amount of hard rice, stinky frozen fish, no soya sauce
Beef carpaccio was frozen hard half inch thick pieces of flank steak (same cut they use in fajitas)
Cold, soggy spring rolls from frozen with no sauce
Ribs were 3 tiny pork ribs and powdered potatoes
Dishes arrived missing ingredients, garnishes and sides as listed on the menu, when brought to their attention they gave us all kinds of ridiculous excuses and on one occasion staff told us that we had to make a 'special order' for the sauce at time of ordering
Only half the order arrived on many occasions, you would only get the main and not the appetizer or vice versa
Would walk into the restaurant and no staff would be at the front of the house, would seat ourselves and have to flag someone down
Most nights they were 'out of' something on the menu even though resort wasn't full
Some of the breakfast buffet food was days old
Up to 3-4 different waiters would try and take our order after we had already ordered
No beach butler as promised, we had to hike to get our own drinks
Beach had alot of sand fleas that bite, we couldnt sit out there one day
Most staff did not speak or chose not to speak english making it difficult to order things or ask for information
Most of the promised nightly entertainment was canceled without explanation made the place really boring at night with absolutely nothing to do but sit in your room
$140 for two plain lobster tails as a 'dinner special'
Ceasar salad was a plain leaf of lettuce with a tiny bit of Kraft salad dressing drizzled on it and an anchovie on the side, laughable
Tempura was just greasy deep fry batter
No steak on menu
Slow, forgetful service, staff made us feel like we were bothering them, clearly apathetic service
Staff would say 'Ill be right back with that sir' and just never come back
Staff members were seen slapping and grabbing female staff members behinds around guests
Waiters often would laugh when they brought the food making us get the vibe that they did something to it
Bar and restaurants closed earlier than promised
Bartender in main bar kept giving people the wrong drinks
Drinks would arrive sometimes with garnish sometimes without, sometimes in a short glass sometimes in a tall glass, no service standards
Pool closed too early
Scary at night, stairway and pathway lights got turned off some nights at 11 making walking the stairs and paths was dangerous as it was pitch black, we felt unsafe with no exterior lights on the grounds of the resort
Had to ask 3 times to get some snorkle gear, only got one set over an hour later
Male staff were openly 'checking out' female guests
Some staff had a creepy vibe and made my female partner uncomfortable
Housekeeper walked into the room without knocking daily, one time while we were undressed
24 hour room service menu consisted not much more than a 'hot dog' (cold, covered in watery salsa not chili as stated in menu), 'burrito' (cold unseasoned chicken with no sauce and too salty to eat), 'French fries' (if you can get them, they told us they turn the fryer off at night)
Room service plates sat outside our door for a full day at times, animals got into them one night, we heard growling at the door
They wanted $150 to wash 20 clothing items
Lots of really expensive extras available (massages, beach dining)
Awoken before 7am multiple times by staff hooting and hollering by the pool
Sweeping and mopping of restaurant floors while we were eating, came close to the table
Lots of staff running around looking busy but if you watch they were just pretending to be busy, meanwhile you had to flag down staff to get a drink or make an order
Hotel washed the stairs and didnt put up a sign, tile floors were slippery as ice, my partner slipped
Water was turned off for an entire day
Hot water some of the time, shower took forever to heat up
Steam bath was never ready to go
Made an appointment for a steam bath, came back, they forgot to turn it on
Service was not uniform, was always different
No internet service in rooms
All the TV channels (not many) were fuzzy and made an annoying hum through the TV
Front desk didn't order our cab when we were checking out and we almost missed our flight
Charged us 7 dollars to use the internet at the front desk

Pros

Ocean was like a swimming pool with soft imported sand
Man made beach was beautiful but it is totally man made, they even have fake rocks out in the ocean
Nice grounds
Lovely rooms with comfy beds
House coats and lots of towels in room
Outdoor shower and balcony pool were nice
Some of the staff were great
Luckily the daytime made to order buffet was decent

We are fair and reasonable people but we have to say that this was the worst resort/hotel experience and the biggest vacation disappointment my partner and I have ever had. The place is nothing more than a three star masquerading as a five star by calling itself 'gourmet inclusive' it was nothing of the sort and therefore a complete rip off. We would never return to another Karizma resort and recommend that you DO NOT STAY THERE

Unique Quality: Outstanding waste of money

Directions: Past the armed soldiers at the military check point

Nearby El Dorado Maroma

El Dorado Maroma

We've found that other people looking for this hotel also know it by these names:

  • El Dorado Maroma Hotel
  • El Dorado Maroma Resort
  • El Dorado Maroma, A Beachfront Resort, By Karisma Hotel Playa Del Carmen

Address: Maroma Beach, Carretera Cancun - Tulum, Km 55.3, Playa del Carmen, Riviera Maya, 77710, Mexico

Amenities at El Dorado Maroma

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Suites
  • Continental Breakfast
  • Shuttle Service
  • Bar / Lounge

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