Gran Porto Real Resort and Spa

Constituyentes No. 1, Playa del Carmen, Riviera Maya, 77500, Mexico
#8 of 380 hotels in Playa del Carmen
Very Good (3.5 out of 5.0) 7 reviews
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Spa and Resort Beaches Water Sports
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blueskyjohn's Profile Photo

Not the best for swimming or a quiet evening

Bad (2.0 of 5.0 stars)
by written on March 24, 2014

This hotel is perfectly located on the beach but their advertising of the beach is totally misleading using photos that are over 8 years old before the beach was damaged from a hurricane. Now much of the beach front is protected by sandbags. I would have stayed elsewhere but from the photos it leads you to think the beach is amazing. Totally photo shopped in addition to some old photos.

When I stayed I had to change rooms twice. Once because of all the ants in the room and the other was due to the loud band playing at the pool until 12:30am each night. While they do offer babysitting it does not come across as family oriented with this band and DJ keeping everyone up.

Unique Quality: The buffets offered with the all inclusive were very good.

NIGHTMARE AT GRAN PORTO REAL

Terrible (1.0 of 5.0 stars)
by written on October 28, 2010

While on the surface the Hotel looks to good to be true the fact is that it is. Food while free had little or no taste at all. Most staff on the surface seem genuine however management was rude and uncaring when faced with a serious situation. During our stay ALL of our cash was stolen from the room safe. A total amount of over $3500 USD. When this was reported to the desk it was treated with indifference and we were asked not to talk to any other guests or staff about the incident while it was being 'investigated'. The manager was very rude and accused me of lying about the matter and threatened to remove my family from the hotel if we were not quiet. Police were involved and staff were spoken to but to no avail. These hotel safes are a joke the PIN number can be hacked and to top it all off there is a master key for every safe in the hotel with the security staff. What a great scam, steal money from safe and then wait for the 'poor Gringo' to go home a few days latter. INSIDE JOB for sure. Even upper management did not bat an eyelid. All these people want is your MONEY, THEY DON"T CARE. BEWARE!!!!!!!!!!!!

Directions: In the middle of the poorest areas I have ever see

Perfect Vacation Beginning to End

Best (5.0 of 5.0 stars)
by written on May 22, 2010

Our stay at Gran Porto Real in Playa del Carmen was, as always, perfect. Perhaps the most ideal thing about this resort is its staff, all of whom make guests feel valued and appreciated. You will be treated with wonderful warmth and hospitality from staff members who work tirelessly to make sure your every need is catered to. In addition to their personal touch, you will notice that they work continuously to keep the resort spotless and well maintained.

This resort has the feel of real luxury yet it is casual enough to be unpretentious. You will see people in shorts and sandals and those who prefer to dress with more elegance. There is also an interesting mixture of young and old, families and singles. We saw several lovely indoor and outdoor weddings while we were at Gran Porto and noticed that many large families came to reunite from around the country and, no doubt, from around the world. While in the 24 hour snack bar, I took some time to watch the young women working in the daycare and was impressed with the constant care and attention given to the children of the guests. It seems that no matter what your age, you are treated like royalty when you are at Gran Porto Real!

One of the things we like best about the resort is the location. It is within easy walking distance of downtown Playa del Carmen. However, once inside the resort or beachside on the grounds, you feel that you are away from anything resembling a city and truly in a beachside paradise. The rooms, the common areas and the pool area are close enough to the beach so that almost anywhere in the resort you can either see the beach or, at the very least, hear the ocean and feel of ocean breezes.

What a choice in food! You can choose from the Albatross Restaurant (elegant and extensive buffet), Maria’s Restaurant (Mexican), Pescatore Restaurant (Italian) and numerous snack bars. The resort food is amazing, in all restaurants the presentation is something out of a magazine and your wait staff will be the icing on the cake. We chose to go to the buffet for most meals and were blessed to usually have a marvelous waiter by the name of Dion. His service was impeccable. Dion was a charming young man with a warm smile and cheerful attitude. He never seemed to tire of giving us Spanish lessons when we asked or answering our many questions about the Mexican Riviera or Mexico in general. The other wait staff was marvelous as well but we tried our best to have Dion as our server whenever possible.

The junior suites are very spacious and, if an unobstructed view of the ocean is important to you, make certain you get an ocean front suite. An ocean view room may have some view of the ocean but it can be either from a distance or with some building obstruction or both. I spoke with several people who had the least expensive rooms (not suites and without any beach view). They all stated that because they spent very little time in their rooms, they were quite happy with their rooms and felt that, due to the lower room fares, they were getting an excellent value for their accommodations.

Our housekeeper, Patricia, was phenomenal. In addition to keeping the room in perfect condition, she also left us lovely swans sculpted out of towels and made certain our refrigerator was full of the drinks we preferred. As with other staff members, she made us feel welcome and completely at home.

At the resort you will probably have the pleasure of meeting Monserat, the patient woman who works at the money exchange. Despite my repeated math errors and inability to accurately ask for change, Monserat never lost her smile or her sense of humor.

I have no qualms about recommending the Gran Porto Real. The experience from beginning to end was a true pleasure. The one thing nicer than the accommodations and the location is the staff; you will never meet a finer group of people anywhere. The only problem I encountered during my stay was feeling incredibly sad to leave and knowing that I will not be able to return until next year.

Directions: two blocks from 5th St which is "downtown" but right on the beach

AWESOME

Best (5.0 of 5.0 stars)
by written on February 13, 2010

My boyfriend and I went to Gran Porta Real All Inclusive, last november,for 7 days. We had never been to Mexico, so through the advice of our agent, chose this resort. We had the most absolute great time and would and have recommended this resort to friends and family. The only issue we had was when we first arrived, out oceanfront room was not available. They put us in a street view room overnight, which was nice, gave us a voucher for the gift shop, then moved us into our ocean front the next day. That room could not have been any better than it was. Beautiful full view of the ocean, we were on the third floor, but were able to see the evening stage shows directly from our balcony. We had the same housekeeper all week and she went out of her way to keep our room fresh and clean with fresh flowers daily, in a variety of arrangements throughout the room. The food was great in all the variety of venues, from beach to elite. The staff was very friendly. The only thing I would recommend is be sure to use your 'do not disturb' sign on your door if you do not want to be bothered. We already are planning a trip back, with family, in May.........

Unique Quality: The pool was beautiful and cleaned daily, however, not heated. We were dissapointed that the rooftop pool and whrilpool were not open.

Directions: 2 blocks from 5th ave. on the beach

Jezebelle78's Profile Photo

You get your money's worth here..

Best (5.0 of 5.0 stars)
by written on June 16, 2008

Lovely hotel with access to a nice beach. Great food and drinks and spa. Rooms are sizeable but not sure I would get the ocean view room again as it's by the pool and have far less privacy than the courtyard rooms (which incidentally cost less to book). Overall, our stay was lovely and the hotel is right at the foot of all the stores and restaurants at the Playa Del Carmen village. The ferry to Cozumel was within walking distance. Compared to many nice hotels which we saw, not only luxurious but also convenient because you didn't feel isolated as there were many things to do within walking distance.

Unique Quality: Jacuzzi in the room. Hotel staff was very accomodating.

Dabs's Profile Photo

Exterior shot-Gran Porto Real

Great (4.0 of 5.0 stars)
by written on November 20, 2004

This is a picture of the exterior of the Gran Porto Real by the pool area and beach, see my previous tip for a review of the hotel

Dabs's Profile Photo

AI/EP in Playa del Carmen

Great (4.0 of 5.0 stars)
by written on December 9, 2003

We chose the Gran Porto Real because it was one of two resorts offered through Apple Vacations or FunJet that was not an all inclusive.

The Gran Porto Real appeared to be the largest resort in Playa del Carmen as most of the hotels either smaller beachfront properties or smaller hotels located a couple of blocks off the beach. If you want to stay in a mega resort there are plenty on the Riveria Maya, just not in Playa del Carmen.

Unique Quality: You can choose either the all inclusive plan or the European plan (which includes the room and nothing else). We chose the European plan as we wanted to try some of the local restaurants and spend our time off the resort's property. So I can't really comment about the food or the activities.

We booked a junior suite without an ocean view. The view from the room was not very nice, it overlooked an alleyway and a few trees. The room was nice, a typical resort hotel room.

The toiletries included shampoo, conditioner and lotion (no bath gel). The room had air conditioning, a small refrigerator and a tv. You could get a key from the front desk for the in room safe.

The shower was typical for the Caribbean or Mexico. It was cold if you were the first one showering, sometimes it changed temperatures mid shower.

We had little staff interaction but check in and check out went very smoothly.

The beach area and pool area was fine, not the nicest I've seen but OK.

A note for visitors in 2003 and early 2004: there is another resort being built right next door, the construction started early in the morning. The guests on that side were livid and the hotel was desperately trying to relocate them or other guests to their other properties in Cancun. I've also heard of overbooking problems at peak times.

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Gran Porto Real Resort and Spa

We've found that other people looking for this hotel also know it by these names:

  • Gran Porto Real Playa Del Carmen
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Gran Porto Real Mexico
  • Gran Porto Real Hotel
  • Hotel Gran Porto Real

Address: Constituyentes No. 1, Playa del Carmen, Riviera Maya, 77500, Mexico

11 Photos of Gran Porto Real Resort and Spa

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Amenities at Gran Porto Real Resort and Spa

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Kids Activities
  • Continental Breakfast
  • Shuttle Service
  • Free High Speed Internet
  • Spa
  • Suites
  • Bar / Lounge

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