Iberostar Paraiso Beach - Del Mar

5 out of 5 stars5 Stars

Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Riviera Maya, 77710, Mexico

5 Reviews

Iberostar Paraiso Beach
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Satisfaction Excellent
Very Good

Value Score Great Value!

Costs 49% less than similarly rated 5 star hotels

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Good For Solo
  • Families80
  • Couples84
  • Solo85
  • Business65
  • All Inclusive - Great for first timers


    I don't have any other all-inclusives to compare this to, but our week-long experience was outstanding. We stayed in the least expensive of the 5 on-property resorts, and found that being on the 1st floor farther from the beach worked out best. We were 2 minutes from the outside/covered lobby and fantastic buffet, and the staff couldn't have been more accomodating. The beach was a leisurely walk, less than 10 minutes through the beautiful grounds, unless you wanted to catch the Disney-style tram. Not the most adventurous vacation, but all of the important stuff was there: Clean! Clean! Clean!, No hidden costs - including Dos Equis, liquor & mini-bar, Great food, wide variety of shops with mostly reasonable prices, polite & efficient staff, Large pools, great relaxation,.... For less than 100 pesos a day ($10 usd), you can be a big tipper. NOTE: The price range shown by this posting is per person.

    Unique Quality: My wife was greeted by peacocks and wildlife every morning (lots of stray cats on the property looking for a handout). The grounds are a bit isolated from town, but the free shuttle (large tour-type bus with A/C) runs round trips to Playa del Carmen almost hourly. There are many ways to book excursions in the area, including transportation to & from. Negatives are few: No ATMs at the resort - bring lots of change for tipping or hit the ATM in town, the beach at our end was rocky. Wear water shoes or roost about 100 yards down the beach (where you're not supposed to be). The bartenders on the beach were a bit rude if you had the wrong colored bracelet on.

    Directions: About 40 minute drive south of the Cancun airport on the main coastal highway.

  • suenjim's Profile Photo

    One of the Mayan's Finest


    This was our first trip to the Mayan Riviera and we'd highly recommend this hotel. The food and service we received was second to none. Food was mainly buffet, but always fresh and something for everyone. A la carte is available and recommend you make your reservations for them as soon as you arrive.

    Unique Quality: The pool was the thing that caught our eye when we were looking for a place to stay while in the Mayan Riveria. The pictures you see in brochures don't do it justice.

  • rabidteddy5's Profile Photo

    Great resort


    The hotel was excellent. Good food and great service. The architecture was great, and it almost seemed like a mini zoo. There were flamingoes, peacocks, and swans walking around. As well as turtles, lizards, and oddly enough - reindeer.

    Unique Quality: The pool was awesome, but usually crowded. I prefer swimming in the ocean that was clean and warm.

  • Paradise


    An all inclusive resort. It is so beautiful. we stayed in building 12 which was an excellent location - the pool and the beach were a short walk away. The restaurants were excellent. We went to one show at night but left as it was not very good. There was a lot of wildlife here. The pools are amazing! The staff were very kind and helpful. They love $2 American bills - we tipped the maids and the porters. I highly recommend this resort to everyone. They have a tram that runs around the property for those who have difficulty walking.

    Unique Quality: The real flamingos in the lobby area were beautiful. It was so romantic. They are into the eco-system here. We saw land crabs, coati-mundi, a cute little snake, lot of cute little lizards, lots of birds, turtles, the flamingos, etc.

    Directions: North of Playa del Carmen



    A wonderful resort. The pool was marvelous as was the beach. The service was also impeccable. The meandering sidewalks that take you through the resort are an adventure as well.

    The only issue I have was actually with the patrons, who must have set their alarms for some ungodly hour of the morning to reserve Cabanas. Yet, rarely were these being used accept to be a place to store their stuff while they were out and about.

    Directions: Riviera Maya

More about Iberostar Paraiso Beach - Del Mar

Our Stay from 11.9 - 19.11

by A TripAdvisor Member

We chose the Iberostar Paraiso Beach as our honeymoon destination and were surely not disppointed. Prior, I had checked out all the different reviews on this website and the hotel is as wonderful as described on the different pages. We found all the staff extremely helpful but a special mention should surely go to Leonel the friendly barman in the entertainment hall and Manuel the waiter (trainee) in the "La Plaza" restaurant. Even the there was building work going on at the time, we did not feel that it spoiled our enjoyment in any way. In fact as the place is so big we almost had the feeling we were the only people there.

Excellent Hotel

A great trip

by A TripAdvisor Member

My wife and I just returned from a week-long vacation at the Iberostar Paraiso Beach. We absolutely loved it. We stayed at the Quetzal last year and really liked it, but we thought the Paraiso beach was even better. The hotel is beautiful, the food is consistently good, and everyone who works there goes out of their way to accomodate you. The beach at the Quetzal may be a little nicer, but we spent a lot of time at the beach and really enjoyed it. The pool is huge, with several swim up bars and a band playing on most days. There were several families with children there, but we were never bothered by any of them. We would much rather have kids running around having a good time than have to deal with a "spring break" type crowd (We are in our late 20's). The Star Friends were there to coordinate activities and entertain, and I don't think I have ever seen a harder working group of people. The shows at night won't be confused for a Vegas Spectacular, but if you go in with a good attitude you will find something about each one that you enjoy. We would definitely recommend this hotel, and we will be booking a trip back as soon as possible. Just go with someone that you enjoy being around, relax, and have a great time. And when you're there, be sure and look up Ronald in the cigar bar...we don't even smoke cigars but he kept us coming back every night.

Paraiso IS Paradise

by A TripAdvisor Member

We just returned from Iberostar Paraiso-Beach this week after an 8 day stay and we loved it! My Husband and I were told about this lovely hotel last year from our Travel Agent. We promptly took his advice and went in January 2003. We returned with our children in July because we fell in love with it. The weather was hotter in July with alot more mosquito's. Be sure to bring repellent (even better use Bounce dryer sheets - rub them all over your body - especially at night - they work great!) The Hotel is beautiful and everything is so clean. Be sure to make your dinner reservations as soon as you check in. We highly recommend the Japanese and Steak House restaurants. You can bypass the Mediteranean and Brazilian restaurants - yuck! THe Mexican restaurant is the only time you will get Mexican food - the buffets are more salads, cheeses, hamburgers, etc. Breakfasts were good - we were able to get omlettes, sunnyside up eggs, plenty of fruit, homemade doughnuts, etc. Desserts left something to be desired - if your a chocolate lover you will be disappointed here - grab plenty of muchies for your room as the room service is so so and does not provide drinks.
The in-room minibar was a hit in our Family. It is filled up once per day but if you leave a tip they will be sure to keep it stocked with soda's, water and beers. Xel-ha is a must. Leave a full day for this fantastic excursion. Snorkeling, a lazy river to float down and for a few dollars more you can get a wristband which allows the all-inclusive for food, drinks, alchohol, etc - well worth it. Shopping is wonderful down in the city of Playa Del Carmen - silver, jewelry, arts & crafts and of course plenty of gifts to choose from for your friends back home. The exchange rate is $10.25 pesos to the US dollar so figuring out the cost of things was easy - however, be sure to bargin. They will bargin even in the established stores - we even bargined in the hotel jewelry store and got a great deal on a platinum diamond ring. The kids were kept busy between the huge pool, rock waterfall, flamingos, birds, entertainment & clowns by the pool and the Lucy's Mini Kids Club which will keep your kids busy all day, they feed them lunch, arts & crafts, spanish lessons, and give them a part in the evening entertainment production if they choose. Dont use the phones - six dollars connection fee even if you are using a calling card - use the payphone in the Lobby. The beach is magnificant - you are allowed 1 hour canoe, snorkel, catamaran use per day free - my husband gave them $10 and they let us use the snorkel equiptment all day. We highly recommend the evening entertainment - casino night was fun, movie night where the Staff puts on scenes from different movies, lip sync night and the never ending dancing were great! My Husband and I would recommend this hotel with or without your children - there is something for everyone.
Take plenty of film - we took 2 disposable camera's just of the hotel itself. Wet n Wild in Cancun is highly recommended by the kids. We look forward to going back soon.

Don't try to get any help from the management

by A TripAdvisor Member

Whereas the facility is fantastic, do not count on 5 star service as advertised. Management will not talk to you, so don t bother trying. I just returned from 8 days at the Paraiso Beach. My wife, myself, and another couple all booked our vacations using an American Airlines package. Here s a summary of what happened.We booked online, our friends booked the same package through a travel agent, they paid a couple of hundred $ less than us (Lesson #1, don t book anything online). We also booked a car (Alamo). We went to get our car at the Cancun airport. As I filled out the paperwork, I stood next to a gentleman who was getting the same exact car that I was for the same duration. Guess what? He was paying $200 less than me. I asked if he was a member of a miles program or some such. No, he used a travel agency (Lesson #2, don t book anything online).We get to the Paraiso Beach hotel and check in. Our Jr. suit was situated at directly in front of the stairs so we got to listen to the revelers coming home from the bar. I called the desk and asked to move. It s not possible. They said. Hmmm. I asked to have the manager call me (He never did Note, I was told the manager was in Spain but the assistant manager Mr. Lopez would call me never happened).The next day our friends arrived. We picked them up and brought them to the Hotel. As they tried to check in they were told they ve been upgraded to the Iberostar Lindo, an even better facility! Why? They used a travel agency (Lesson #3, don t EVER book anything online!). I asked if we could upgrade to the same facility to join our friends. It s not possible Senor, try asking the Lindo. I asked to have the manager call me, they said he would. Never happened.We go with our friends to the Lindo. I ask them if I can upgrade. It s not possible Senor. I asked to have the manager of the Lindo call me. They said he would. Never happened.Every other day for the remainder of the vacation I went to find the managers of both the Paraiso Beach and the Lindo. They were never available but the desk people said they would call me. They never did.Our vacation was somewhat troubled since our friends were in a different facility than us. Whereas the properties share much of the same grounds, guests of the Lindo are considered a higher class and have access to different facilities. This caused a lot of problems for us, 1) because nobody told us that the peons from the other facilities would not be allowed entrance (this caused a lot of embarrassment as we would arrange to meet somewhere only to find we couldn t get in so we d have to tip staff to go find our friends and tell them to meet us elsewhere), 2) Once we found out we were considered sub-class, our friends had to forego many of the amenities they were rightly due just so we could do things together.My advice to you would be to avoid the Iberostar Paraiso Beach and Lindo properties. If you do go and have any issues, don t expect the management to care what happens to you.The biggest lesson I learned? NEVER BOOK ANYTHING ONLINE!!!!!!!!!!!!

A great vacation for the whole family

by TripAdvisor Member lambchop47

We spent the week of Dec 27, 2003 - Jan 3, 2004 at the Iberostar Paraiso Beach. My family includes my husband & I and two sons 13 & 15.
We traveled with another couple who have two teenage daughters. My family travels one or two times a year. We have never been to an all-inclusive before and we haven't traveled as a family outside the United States. We all had a great time. We were worried about getting sick and none of us had any problems. At the beginning of the week we were brushing our teeth with bottled water. By the end of the week we weren't worried about anything. Other reviews mentioned mosquitos. I didn't see any. I agree that the floors & pool area are slippery when wet. I also agree that you do a lot of walking because everything is so spread out. I considered it great excercize. I think if everything was close, you would feel like there were people everywhere. I never felt crowded except at the theatre on New Years Eve. My kids are nuts about watching TV at home. They had no complaints about the little TV they watched, they had so many other things to keep them busy. I read a couple reviews before our vacation that mentioned the Del Mar side was better or prettier. I'm guessing they were talking about the decorating or the architecture. Those were the two main differences I noticed.
Otherwise the scenery was the same. We had red flag conditions every day so we didn't get to do any of the non-motorized water sports that were included. We talked to a lady who was there before us and the day before we arrived was the last yellow flag. We took a snorkling trip one morning. I liked the snorkling better in the Florida Keys. It may have been better if the water had been a little more calm. The rooms and resort in general were very clean. The food was good. We tried the Mediterranean, Japanese and Steakhouse. The specialty restaurants are a nice change of pace from the buffet which changes slightly each day but the majority of food is the same. The atmosphere in the Mediterranean restaurant is very nice. The Steakhouse is a lot more casual. It's the same building that hosts the breakfast and lunch buffet. The dress code for the specialty resturants didn't seem to be enforced as long as the clothing was nicer than a tank top, shorts & flip flops. As far as tipping. I think it is a great idea if you want to reward a particular bartender or other service person, but I don't feel like you would get bad service if you didn't tip. My husband and the other man we travelled with tipped at the bars because they would stay at the same one for a longer period of time and get to know the bartender. I was more active and would stop at which ever bar was closest to get a drink. I never tipped, and never had bad service. The evening shows varied from very entertaining to very bad. Most evenings we let the four kids watch the show and the adults had some time to themsleves.
The kids watched every show and only walked out on one. The two shows I watched were good. I watched the beginning of two shows that I knew I didn't want to continue watching. I'm not sure how anyone could have a bad experience here. If you didn't like something, there were plenty of opportunities to try something else. Just be open to trying new things.
My 13 year old son told a friend that he didn't want to come home from vacation. My friend and I both agree that we can't wait to go back. The week was wonderful and relaxing and I'd do it again tomorrow if I could.


Paraiso Beach ClubParaiso Beach Club

Forum Posts

Anybody married at Iberostar Paraiso Beach?

by rubia2605

Hello! I am going on my honeymoon in June to Secrets Capri Riviera Maya resort and would like to know if anyone has stayed there and how the resort rates. I can't find any pictures of the resort on the internet and I heard the beach is not that nice and I am a beach lover so I am wondering if I should switch to The Royal Hideaway instead. Any advice would be appreciated!


Re: Anybody married at Iberostar Paraiso Beach?

by jchoats

I would highly recommend the Iberostar Quetzal in PDC.


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 Iberostar Paraiso Beach - Del Mar

We've found that other people looking for this hotel also know it by these names:

Iberostar Paraiso Del Mar
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Beach Hotel Playa Paraiso

Address: Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Riviera Maya, 77710, Mexico