Iberostar Quetzal All Inclusive

Xaman-Ha, Lote Hotelero 2, Playa del Carmen, Riviera Maya, 77710, Mexico
#10
Rank 10 of 225 hotels
in Playa del Carmen
Excellent (4.5 out of 5.0) 7 reviews
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Great family resort

Best (5.0 of 5.0 stars)
by written on August 29, 2011

This resort definitely met my expectations. Upon check in, we were given enough information to be able to plan most of the details of our stay. We were greeted with a drink upon arrival as well.

We enjoyed great service throughout our stay. From the bellboy to the restaurant, there was no lack of service. The maid service was great and there was always an animal made out of towels on the bed each day.

The beds are definitely hard. They don't give at all when you sit on them. I thought this was going to be an issue, but surprisingly, I slept fine on them each night. So for me and the rest of my family, there was no complaint about the bed. The room is pretty basic, but nice. It is fully tiled and has a patio area, although ours did not have a view.

As far as food, there was a large selection, and the food was okay. It wasn't great, but there are enough options to find things you like. The restaurants that require a reservation are very nice though. The Japanese restaurant was GREAT and is a must (Try the octopus!!). We also tried the Italian restaurant which was also good, but no comparison to the Japanese.

We never tried any of the entertainment at the resort, but there was a large crowd there when we walked by, so I assume it was good.

The beach is nice and the swimming area at the beach is also nice. There is free rentals of canoes and sailboats right off the beach. The pool is also nice, but not very crowded when we went. There is a separate pool bar which was lame. There were only a few people there and the water is only waist deep. The pools close at 8 pm, which is way too early. I don't understand why the bar is separate from the main pool, but this was the biggest complaint I had about the resort.

As far a drinks go, I was a little disappointed. I had stayed at a Riu hotel in Cabo before and they had great drinks. The menu here was small and none of the drinks were very good. The basic well drinks were fine though.

This was my first visit to Playa, but I had a great time at this resort and would definitely return. The few negatives were not a big deal because everything else was great. I would recommend this resort to anyone traveling as a family. Younger crowds may be a little bored here and may be better off in Cancun.

Directions: Its a very short taxi ride to 5th

all inclusive resort

Best (5.0 of 5.0 stars)
by written on September 5, 2010

Our holiday had to be changed, therefore ended up in Mexico instead of Dominican Republic. However so glad this happened. The hotel was amazing, we had been to Tenerife in Dec and stayed at Laguna Park 11 as the Iberostar was full up. Laguna Park was the worst holiday of my life, so we booked into a trusted hotel chain (Iberostar). The hotel was absolutely amazing, it had everything as beach, including water activities etc, as well as being built in an around a jungle. The place was really clean, neat and tidy. Staff were genuine and very very helpful and friendly. I have never seen so much food in my life before (hence gaining a stone in weight), which was 24 hour all inclusive. Room service from 11-11, which is very good.
I had read some negative comments prior to going, however like other things in life not everyone is going to be completely happy. My own personal opinion after what i had seen was those who were not as delighted as us at the time we were there, were individuals who were often very rude to others and staff alike and often voiced there opinions as to be noticed.
I have not got any fault on this hotel and the service, and believe me i have been in many many hotels to compare it with.
There is entertainment all the time the Star Friends team are really nice caring people who make more than an effort. There is activities and interactions through out the day and evening, and often until the small hours as they particapate at the adjoining night club. These people put on (along with the singers and band) spectacular shows every night and include us in that.
I am sad i am not there right now. I would definetly go back. Many people i got to know have been returning there year after year.
Not given the justice in holiday brochures that it deserves.

Unique Quality: 5 al a cart restraunt, as well as the others. Clean pool areas, beach area which is at the hotel so no walking to get there. Good air conditioning and rooms were clean and kept very well. the rooms are cleaned daily, fresh towels, toileteries and the mini bar restocked.
Very relaxing brilliant holiday.

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Sight Sound Smell Taste Touch

Great (4.0 of 5.0 stars)
by written on May 17, 2009

If you're a nature lover, this is the hotel for you. You're surrounded by a semi-jungle with the most impeccably kept gardens. You hear the birds and flamingos, monkeys and parrots and you hear the songs at night by the performers. Your skin feels so healthy because of the humidity and refreshed by the air conditioned rooms, lobby and a la carte restaurants. You feel the white powder sand under your feet at the beach. You smell the flowers that are growing everywhere and you taste the wide variety of food offered. This resort is fantastic to the senses.

Unique Quality: This resort is known for the friendliest staff, nature setting, and good food.

Directions: 20 minutes south walking from Playa del Carmen (PDC), 5 minutes by cab. The walk takes you past the Playacar stip, the road behind all the all-inclusive resorts on the beach. The road is lined with people's condos/houses.

LiliCanada's Profile Photo

Where we stayed

Best (5.0 of 5.0 stars)
by written on August 18, 2007

All-incusive hotels line the strip of beach just south of the town of Playa del Carmen in the Mayan Riviera (east coast of Mexico). Our hotel is known for excellent food and staff. The setting is semi-jungle, with monkeys swinging around in the trees and peacocks and flamingos walking around in cordoned off areas. There's a cobble stone path which winds through this jungle filled with exotic animals and leads you to the beach. Of course the hotel rooms are large, clean and beautifully done. Ceramic tile all throughout. The Quetzal is done in Mexican colours/tradition, while the other side, the Tucan, is done in colonialist Spanish style. The showers in the bathroom are a huge favorite of mine. Large and ceramic tiled. You feel the luxury. The balcony overlooks the jungle and you hear the animals and birds and maybe music from their constant entertainment.
The beach is always cleaned by morning time (all seaweed picked up from the tide, no garbage whatsoever). It is pristine water, all manner of water sports available. Drinks and food available all day long.
Excursions available from the resort and we took one. Xel-ha, a water park. Next time I'm doing X-caret and I will ferry to the island of Cozumel from Playa del Carmen for the best snorkelling.

Unique Quality: The food. Endless choices, good quality, served 24/7.
The staff. Young, high energy, friendly in a genuine not annoying way, very talented in dance and sing and performing, engaging towards the children and teens in sports and fun activities. They even show up at the dance club at night (which is open til 3:00 am) to show everyone fun group Mexican dances. The staff are simply amazing. A very tight, fun-loving bunch with big hearts. You see the best of Mexicans in these people. They are truly beautiful people.
The jungle setting gives you even more of a feeling of being transported to another world. You don't just have the beach, you have a piece of the jungle in this resort.
You cannot want for anything.

Directions: Beach front sout of PDC

schubie's Profile Photo

One of Playa Car's all inclusive resorts

Great (4.0 of 5.0 stars)
by written on March 27, 2005

I have little to complain about regarding this hotel however, as a young American college student I will say that the male staff were more than eager to be "extra friendly"...

Directions: In the gated community of Playa Car

schubie's Profile Photo

One of Playa Car's all inclusive resorts

Great (4.0 of 5.0 stars)
by written on March 27, 2005

I have little to complain about regarding this hotel however, as a young American college student I will say that the male staff were more than eager to be "extra friendly"...

Directions: In the gated community of Playa Car

just4funds's Profile Photo

Great for Beginners

Great (4.0 of 5.0 stars)
by written on February 19, 2004

A huge resort in a beautiful and natural setting filled with many trees. On-site there are many activities including beach volleyball, water basketball, diving seminars, dance instruction and aerobics. The rooms were in good condition and kept up very well. The all-inclusive part of things left a bit to be desired. While the food was very good, those looking for raucous drinking will be a bit disappointed with the limited selections available.

Unique Quality: Throughout the resort area there are various wildlife which can be seen, ranging from tropical birds to monkeys. In addition, there are also a great number of flowering plants and shrubs, adding to the feeling that you're on the edge of the jungle.

Directions: Playa del Carmen is about 45 minutes south of Cancun

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Iberostar Quetzal All Inclusive

We've found that other people looking for this hotel also know it by these names:

  • Iberostar Quetzal Playa Del Carmen
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playacar Hotel Playa Del Carmen

Address: Xaman-Ha, Lote Hotelero 2, Playa del Carmen, Riviera Maya, 77710, Mexico

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Amenities at Iberostar Quetzal All Inclusive

  • Restaurant
  • Suites
  • Swimming Pool
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services

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