Maroma Resort & Spa

5 out of 5 stars5 Stars

Carretera Cancun Tulum Km 51, Riviera Maya, Solidaridad, Quintana Roo, Playa del Carmen, Quintana Ro
Belmond Maroma Resort & Spa
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92%

Satisfaction Excellent
Excellent
76%
499
Very Good
12%
83
Average
4%
30
Poor
4%
27
Terrible
2%
15

Value Score Poor Value

Costs 28% more than similarly rated 5 star hotels

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Good For Business
  • Families95
  • Couples91
  • Solo100
  • Business100

More about Maroma Resort & Spa

Maroma...On the Riviera Maya

by baciofirenze about Maroma Resort

Excellent service, elegance abounds here, and hopefully so does your pocketbook....expensive, but worth the splurge! Have a special request....just ask GM Felipe Espinoza....your wish is immediately attended to. Very beautiful setting on the Riviera Maya. Ocean front small boutique hotel bordered by dense jungle. VERY expensive, but very worth the cost especially for a honeymoon, or special romantic occasion. NOT for kids or familys. Oceanfront and penthouse accomodations are worth the extra cost, the views are breathtaking. Restaurant on site is very expensive and everything is extra, except breakfast. Not a mega resort, not an all -inclusive, and not much to do except lie on the beautiful beach, have spa treatments, and fall in love again with whomever came with you. You can't help it here, this place puts a spell on you. Candles light the way in the evenings, dinner is served ocean front and very elegant, and the gigantic roman style bathtubs....plenty of entertainment in your own room! And very friendly Peacocks on your patio every morning. A Must See!

Maroma delivers

by A TripAdvisor Member

At a cost approaching $1000/day (room, food, activities, taxes, gratuities ? I am sure prices vary depending on your room and which activities you select), you have a right to expect perfection. In our experience during the first week of February, 2004, Maroma delivers. Our room (#4) was oceanfront second story, affording privacy and glimpses of the ocean. The hammock on the spacious porch was inviting. The room was filled with carefully selected items, such as hand made soap, large soft towels, linen sheets, comfy pillows. The beach is white sand, with reef-dampened waves, palapas, and a never-ending supply of beach towels. The food was generally good, although we had a few disappointments at dinner. Gazpacho soup was watery one night and red snapper mushy another night. Every breakfast and lunch was excellent. Have a meal outside at night. We ate on the beach under a full moon, watching lighted ferries pass. The staff was terrific, often remembering our names, room number, and hustling like they really cared and wanted to do their best for us.On the downside, the wine list is limited and surprisingly expensive. A single functioning computer with an internet connection for 58 rooms was a disappointment. Spa treatments and activities are very expensive. Nightlife will be a major disappointment to those who want to rock the night away.If you want a romantic hideaway on the Mexican Riviera and are willing to pay for it, you will enjoy this wonderful resort. Having made about 10 trips to Mexican resorts over the last 20 years, I would rate this #1 of those I have visited.

Snorkel trip-Paradise Reef Adventure

by Dabs

Everyone was predicting rain for our visit so we woke up each morning and then figured out what to do. Our options for snorkeling cruises was a little limited since the first group of them had already gone out but the Best Day representative found us an afternoon one that left at 12:40 and sailed from Marina Maroma.

This was not one of the better snorkeling cruises we've taken, the boat made two stops, one following the guide and the other on our own. The quantity and variety of fish was not remarkable although we did see a couple of stingrays, I saw an eel and my husband saw a lobster. The marina is north of Playa del Carmen but not as far north as Puerto Morales.

The cost was $52 per person, the cruise lasted for about 3 hours, water and soft drinks included, no liquor, this was not a booze cruise. Snorkel gear was also included.

After we were done snorkeling, they allowed people to do the spinnaker swing but the wind was light so only the smallest people got any lift at all. After we were done, they took us back to their activity center where we waited for at least another hour for our transport to go back to the hotels and then they forgot a couple people so we waited some more on the side of the highway.

Don't let the bad reviews put you off

by A TripAdvisor Member

I was somewhat apprehensive about visiting Maroma having read some of the negative reviews on this site. However, my husband and I have just returned from a week there and in general we were not disappointed. It is an absolutely beautiful hotel in a gorgeous setting and we really had a wonderful time there. I think it would be hard not to. There is some truth however in some of the other reviews. The resort has recently been taken over by the Orient Express group and is clearly having some teething problems. The service is pretty haphazard to say the least and the food is nowhere near as good as it should be more a hotel of this class. Our room was lovely - although we did have to complain a couple of times before the housekeeping managed to tidy it properly! And we had an incident where the housekeeping through away some prescription drugs by mistake!! Eventually, after a great deal of fuss, the hotel found us replacements. The room was in the new part of the property which I thought was great - in fact much quieter than the old part of the hotel and it has been built very tastefully. The only slight niggle is the Italian Ventaclub next door - but to be honest it didn't really bother us seeing a bunch of mad italians doing water aerobics every morning in the sea! They do not intrude on Maroma's beach - unless you count walking by as an intrusion. Despite some of the comments by other reviewers Maroma remains a secluded hideaway - at least compared to other places in this part of Mexico. I would really recommend that you hire a car to go out and about. Maroma does arrange excursions, but they seemed like a bit of a rip off to me. There are also some excellent restaurants in Playa del Carmen if you fancy some variety.Don't let any of the negative reviews put you off going - Maroma is fundamentaly an absolutely fantastic hotel and I am sure that the problems they are currently experiencing will soon be ironed out.

Everything you lvoe, you loose.

by A TripAdvisor Member

My fiancee and I have been to Maroma four times, first in Nov. '00 and most recently last weekend. Our third stay was significantly troubled that Maroma offered us three free nights to return; however, we left after two and instead spent over $600 for a room at nearby Ikal del Mar, which apart from its rocky beach, has several things to teach Maroma in terms of service quality, friendliness, and reliability.Over the course of our four visits, the resort has deteriorated substantially, while pricing has increased materially. Since our first visit, and perhaps in concert with the sale of half the hotel to Orient-Express, we have seen the following occur: (i) Maroma sold the Southern portion of its land to the Venta Club, which is full of Speedo'd Italians who roam Maroma's beach, (ii) The excellent chef departed (the resort won't say where she went) and was replaced by one who is a shadow of his predecessor, (iii) the hand-crafted furnishings in the rooms have been replaced and/or augmented with "Home Depot Fiesta Style" furniture (Buy 58, get the handles free!), (iv) the Northern end of the beach is being ruined as I write by a massive new hotel and convention center which defies zoning (It is Mexico afterall), (v) the plumbing continues to be ineffective (on our third visit, we had no water pressure at times and on our forth, there was insufficient hot water to fill the bathtub), (vi) the addition of new rooms means the property feels like a resort and not a hideaway, (vii) landscaping of the new portion of the hotel is completely unfinished, and most importantly, (viii) the once outwardingly friendly (if not relaxed) staff has been replaced with ones who you need to track down to get menus, drinks, and who act as if you are imposing on them. We also had an incident where a male housekeeper entered our room after clear instructions not to and then stood in doorway gawking for some time (enough said).As background, we have stayed at all sorts of hotels ranging from $1,800/night Aman properties to $15/night bungalows in the hills of Northern Thailand. Maroma was once our favorite stop, but we no longer plan to return. The senior management of the hotel is friendly, but the attitude does not permeate. This hotel is not beyond saving, but it needs a serious manager to come in and turn the place around.

Beautiful Resort

by TripAdvisor Member CDNY

Maroma is an absolutely stunning resort. We stayed there for the first four days of our honeymoon before traveling further down the coast to an all-inclusive (big mistake.) The rooms are beautiful and well maintained with lots of extra touches such as plush towels, extra toohbrushes, aloe gel and insect repellant, handmade soaps and bath salts. The staff gave us a congratulatory bottle of champagne for our honeymoon. Nightly turndown included a sprinkle of rose petals on the bed and the lighting of all the candles and aromatherapy in our room.
The gym is beautiful and well equipped.

Breakfast is delicious, the rest of the food is not great. Sometimes not even good. I love all types of cuisine and wasn't expecting American food, but stick to something simple, trust me. For great Mexican food, take a 15 minute cab ride to Playa del Carmen. It's also a nice break because there is nothing to do at this resort but relax, read, and maybe take a snorkel trip. (Fine for us for a few days, but we wouldn't want to be there for two weeks.) The VentaClub is just a short way down the beach but not really bothersome, and after leaving Maroma's beach, you will appreciate the staff's effort in keeping it clean because there is garbage everywhere. Not a great walk.

Just Paradise

by A TripAdvisor Member

My fiance and I just came back from the most amazing place on earth call Maroma. This beautiful small resort offers the most fascinating experience for romance, excellent food and the most important incredible friendly service. Everyone in the hotel makes you feel special calling you by name and remembering your favorite dirnk. This is the only place we have been where luxury is relaxed and casual, where you can truly forget about everything and enjoy doing nothing. we definitely recommend this paradise to everyone who is looking for a place to relax and share magical moments with your loved one

Nice but overpriced

by A TripAdvisor Member

My wife and I spent four days at Marmoma during the first week in May 2003 after a business meeting at the Ritz Carlton Cancun. We chose Maroma because of its reputation as having one of the most beautiful beaches in the world. If you drive I caution you that the hotel entrance is not well marked -- try to get specific landmarks before you go. The gate is guarded and the drive from the main highway to the hotel proper is an unpaved road through the mangrove swamp. Stay calm, you will get there. Maroma is a nice property- secluded and quiet. But here's the thing: a four day stay at Maroma cost us about $4000, and that was for one of the less expensive rooms. For that kind of money we expected something pretty special -- and this just didn't quite measure up. As other reviewers have said, it is not for those seeking a wild time. We weren't, and had no complaints about that. The beach is the star attraction and was exactly as advertised; truly beautiful. Our room was nice, with a small outside patio that included a hammock.
Comfortable but nothing special. The water at Maroma is not potable, and we were warned to not even use it to brush our teeth. The smell of the water when you shower is pretty unappealing - but the water pressure is great. The property is well maintained but a little older.
You will probably eat most of your meals there. Expect to pay very high prices (sometimes warranted, sometimes not). We arrived at Maroma Wed.
night after dinner and left Sunday after breakfast. We missed a few lunches but otherwise had all of our meals there, and we didn't run up a big wine tab. We did have a few massages, at a cost similar to comparable properties. We were told juice and coffe would be brought to our room each morning. That never happened. The staff is very friendly.
There's a little bit of a language barrier but they are working on that. The staff gets English lessons and is eager to practice with you.
We only had one negative customer service experience. At checkout we were charged $190 for a limousine to and from Cancun for "shopping". We explained that there was a mistake, we had no such charge. That didn't seem to suffice. We explained patiently that we had our own car and having just come from four days in Cancun, would not in any case have gone back for shopping. Still not good enough. Now we waited while the hotel tried to contact the limo driver they said drove us. Couldn't get him to answer his cell phone. After 15 minutes they reached him and we were told yes, in fact the driver had confirmed that he had taken us to the shopping mall in Cancun. . . hmmmm. After about a half an hour more a manager appeared and the charge was finally taken off. Mistakes happen, but this is not exactly the service you expect for this kind of money. For $1000 a day, it's not worth it in my view. One last thing, the hotel is undergoing an expansion. That small hotel feeling may take a hit when these new rooms come on line.

loved it

by A TripAdvisor Member

my husband and i were there and loved the experience. it is a most discrete location. if you want glitz this is not the place for you. it is a little remote and private, and romantic. it is expensive. this is a quieter location than most, that is what you pay for now-a-days.

Wonderful Hotel

by TripAdvisor Member osmith

I have no idea what the negative reviews are talking about. Quite simply, this is a beautiful hotel on a very beautiful beach. The food is fantastic (although expensive), the staff is great and overall it is a wonderful place to relax and do nothing- which is what I was looking for in a vacation. I agree that the rooms are a weak point, they are still very nice, but not top notch. I would reccomend trying to get a room on the second or third floor so that you can use your terrace w/ privacy.

Overall, a great time and my wife and I will be going back!

Photos

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 Maroma Resort & Spa

We've found that other people looking for this hotel also know it by these names:

Maroma Resort Spa
Maroma Hotel Playa Del Carmen
Maroma Resort And Spa By Orient-express Hotel Playa Del Carmen

Address: Carretera Cancun Tulum Km 51, Riviera Maya, Solidaridad, Quintana Roo, Playa del Carmen, Quintana Ro