Occidental Grand Xcaret

Ctra Federal 307, Puerto Juarez Km 381, Predio Canakicuik, Playa del Carmen, Riviera Maya 77710, MX
#31 of 380 hotels in Playa del Carmen
Great (4.0 out of 5.0) 4 reviews
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Good Honeymoon Spot

Great (4.0 of 5.0 stars)
by written on June 5, 2013

This is our first time at an all-inclusive so we really have nothing to compare it to. But even though there was a tropical depression while we were there and it rained a lot, we had a good time. We loved how much it seemed like we were in the jungle, saw lots of wildlife. With the storms it was nice to have a cove beach so we could still enjoy it on rough days, and snorkeling in it was amazing. Food, bars, room were all pretty good. There were so many pools and bars that we hardly ever waited for a drink. We loved the salt water pool.

Our biggest complaint was too many employees were trying to sell us timeshares so we started to avoid them. The resort was so big I wish they would have spent more time showing what they had to offer and less time selling timeshares. They also didn't have a lot to offer on rainy days and the resort wasn't designed for rain so everything was wet.

Directions: Just south of Playa del Carmen

I would return!

Best (5.0 of 5.0 stars)
by written on November 13, 2011

The hotel's website doesn't fully show off this resort, and the mixed reviews on various websites limited my expectations but I was quite frankly blown away. Where to start? Well if nature is your thing then stay here, if you don't like the idea of iguanas, parrots and various other visitors from the surrounding jungle like Coatis (kind of half raccoon half monkey and very friendly) then stay well away. Personally I loved the wildlife and the way the jungle is sculptured into the design of the resort.
Location-wise its 5 mins in a cab to busy Playa Del Carmen but snuggly hidden in the jungle nearby so you get the best of both worlds. It's right next door to Xcaret too which is a must for all visitors to the Mayan Riviera, you get a discount on the entry and a boat carries you there from the lobby.
Accommodation is clean and well kept, the resort design is incredibly impressive, the main lobby is a masterpiece with a river running through it. the shops are made to look like a little mexican village and the stage/bar/buffet area looks like a town square complete with small market. Many complaints seem to centre on the man made beach which is actually very nice so don't be scared off. It's very authentic and luxurious, there's plenty of fish in the little bay, very few waves and white cool sand. And unlike the 'real' beaches of Cancun to the north you are not constantly hassled by people selling trinkets, beer and days trips.
The staff here are really friendly, and can't seem to do enough for you. Other all inclusives seem to limit staff numbers and access to the bars and food. here you can eat/drink from 6am till 2am and the staff are plentiful and generous, Ramon and Luis would come to our table in the 'plaza' and ask if we wanted more drinks as well as offer us tips on where to go and what to do in the local area. One night there was a knock at our door and a member of staff brought a full bottle of tequila 'compliments of the house' we were worried that there was a catch but there wasn't.
The all inclusive plan was great, all drinks were leading brands (Jack Daniel's etc) and the food changed every night and with the exception of the chinese themed night was excellent every single night. The steak was particularly good, being cooked fresh at the buffet and replenished frequently.
Drawbacks? Few, the 'lively' pool where we were situated seemed to insist on loud music all day from 10am for aerobics etc even though virtually no-one attended. But this was only a mild annoyance (there is the beach and a couple of other quieter pools anyway). Wifi is a complete rip off at $25 (USD) dollars access a day or $11 an hour! And fairly unreliable. I couldn't fathom why when they were so generous with everything else they would take advantage of people's reliance to connect to the internet. Take a USB dongle with a cheap international plan it'll be cheaper.
Otherwise everything else was excellent and very affordable. I would definitely return. Many thanks to all the staff who made the trip so much fun.

Unique Quality: The jungle, the animals and the in-resort Mayan ruins!

Directions: 5-10 mins south of playa del carmen ont he highway look for turnings for xcaret eco park it's right next door.

diver-x's Profile Photo

Occidental Xcaret

Good (3.0 of 5.0 stars)
by written on October 1, 2006

Disclaimer: I did not see this tip on VT before we booked at Occidental Xcaret. Had we seen it beforehand, we would not have booked there and unfortunately since we booked through an online consolidator, we couldn't cancel without walking away from our money. Please go to the link and make up your own mind.

That said, we did enjoy our stay. The service at the front desk was very good and our bags were picked up & delivered promptly on check-in and check-out. Our room was cleaned and our fridge restocked daily by a friendly young man who gave us a bottle of wine when we saw one on his cart and asked him how we could get one. I guess he wasn't supposed to give it to us since he told us not to tell anyone so we thought it was very nice.

My complaints?
1: Towel service for the pools was shut down too early at 6:00.
2: The pool bar shut down too early at 7:00.
3: Drinks at the pool bar had barely any alcohol and some I swear were alcohol-free.
4: Service at the buffet restaurant was spotty. A host or hostess was often missing up front to seat you - so you either had to wait for some time or seat yourself and if you seated yourself, you'd be ignored by the waitstaff. We were clearly being deliberately ignored by our waiter one morning at breakfast. Though it was a buffet restaurant, you had to get coffee and drinks from the waiter. We ended up grabbing a carafe ourselves at an empty table.
5: Each building has a "concierge" whose real job is to try to get you to go to a time-share presentation. People also lurk in the main lobby with the same job. We found them annoying but they would back down as soon as we told them we already had all of our time booked up. Problem was, we had to tell them once every day.

Unique Quality: Our room was comfortable and just steps away from one of the very nice and spacious pools. The four pools are very large and they wind around the grounds. The pool bar is interesting with a waterfall "wall".

The food was good, not great, but certainly not bad at all. Except for the pizza, that is. The chefs here have no concept of what pizza should be. Otherwise the food was fine. There are 5 restaurants that you need to make reservations for plus there is a pizza place, taco place and a buffet restaurant for all 3 meals and a buffet restaurant by the beach for breakfast & lunch. The reservation-required restaurants included a Mexican restaurant, Chinese, Steak-house, Italian and a seafood restaurant. We ate at all but the seafood place and enjoyed the Italian restaurant and steak-house the best.

We enjoyed the nightly entertainment, though admittedly it was cheesy, it was good, clean fun. The grounds were lovely but far-flung. Walking from our room to the car was a 15 minute affair. We didn't mind that much except when carrying our scuba equipment. Luckily they have carts that come by every 10 minutes so we took advantage of that when we had bags to carry and had the time to wait.

The hotel gives you one free day at Xcaret eco-park which is very nice. We enjoyed floating in the underground river and all of the other attractions. They have an excellent aquarium, botanical reserve, a raft tour, presentations on Mayan culture and lots of other stuff to do. The best part was the show at night. If you go to Xcaret, don't miss it!

Directions: Occidental Grand Xcaret is about a 5-10 minute drive south of Playa del Carmen, right next to Xcaret eco-park.

JBMAC's Profile Photo

Grand Xcaret Claims "Psychic" Found Child Dead

by written on May 24, 2005

***Warning***

05-30-94 04-26-03
A lawsuit related to the death of Brent Midlock was filed and is currently pending in state court in Joliet, Illinois. The lawsuit seeks monetary damages against the Occidental Grand Flamenco Xcaret in Playa del Carmen Mexico (now known as the "Grand Xcaret by Occidental") and alleges that the hotel negligently and carelessly failed to inspect, maintain, and design the pool where Brent Midlock was killed. The suit alleges that the hotel's negligence caused Brent Midlock to be sucked, rear first, to his death, into one of three 12 " drainage pipes which did not have any protective grates or coverings over them at the time to prevent or minimize the suction force that caused his death.

The parents allege that the hotel knew what happened to Brent within two hours of the incident, and yet they allowed the mother and some of the hotel guests to engage in a missing person search for hours afterward.

The parents also allege that the hotel continued to allow people to swim in the pool where Brent’s dead body was for twelve hours, and that the hotel did not begin recovery efforts at the pool until after 11:00 pm because they didn't want to disturb their other guests.

The hotel management told the police that they did not begin recovery efforts at the pool until after midnight because that is when a “psychic” told them that Brent’s body was in the drain pipe.
Read and share www.brentmidlock.com

Unique Quality: **Beware**
The pool defied all international pool safety standards. The Occidental Grand Xcaret designed, built, operated, and maintained a completely faulty swimming pool. Their negligence caused the death of an innocent, 8 year old child.
Details and pictures can be read and shared www.brentmidlock.com

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Magwa333 Dec 8, 2012 at 8:54 AM

This place is a lie. They claim to have all of these nice restaurants to choose from. LIE! You have no choices...only one gross place to eat breakfast, one gross place for lunch and the same lunch place for dinner (and it's gross). They claim that you can make reservations at their nicer restaurants, but when you arrive at the resort, they tell you all the restaurants are booked solid for weeks. LIE! So you are stuck with nothing to eat but poached eggs in salsa, cold rice, refried beans (with a skin to break through) and other really bad food. I finially got ONE reservation after yelling at them and causing a scene. This seems to be the only way to get them to listen to you. Choose a different resort...this place is a lie!

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Occidental Grand Xcaret

We've found that other people looking for this hotel also know it by these names:

  • Xcaret Grand Occidental
  • Hotel Xcaret
  • Xcaret Playa Del Carmen
  • Grand Xcaret Occidental
  • Grand Occidental Xcaret
  • Occidental Grand Flamenco Xcaret
  • Occidental Grand Xcaret Hotel

Address: Ctra Federal 307, Puerto Juarez Km 381, Predio Canakicuik, Playa del Carmen, Riviera Maya 77710, MX

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Amenities at Occidental Grand Xcaret

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Fitness Center
  • Free Parking
  • Business Services
  • Kids Activities
  • Continental Breakfast
  • Spa
  • Suites
  • Bar / Lounge

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