Sunset Fishermen Spa & Resort

Bahia del Espiritu Santo #9, Playa del Carmen, Riviera Maya, 77710, Mexico

2 Reviews

Sunset Fishermen Spa & Resort
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Satisfaction Very Good
Very Good


Value Score No Data

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Good For Business
  • Families85
  • Couples80
  • Solo80
  • Business100
  • Research and Know Before You Go! We loved Sunset!


    We are very happy with our timeshare and will be extending it, possibly buying into the resort. There are three things that I would mention before you decide to go to any resort that offers timeshares:

    Write and send a letter to the resort, confirming your stay and that you do not wish to be contacted by a timeshare representative. Keep a copy and give it to the timeshare office when you arrive. Do not converse, be in a hurry. If anyone approaches you tell them to check with the office or make several copies of the letter to hand out. We were very happy with the free benefits that go with this timeshare. Use of the facilities in Cancun and other Sunset localities is nice. We checked it out in advance, however and knew the bartering rules.

    If you are interested, look on the internet for discounted timeshares and check in to that resort to look it over. If you are satisified, buy the discounted timeshare and tell the representative that you already own a timeshare in their group.

    The last , but most important, have enough money to not only buy into the timeshare, but to use it regularly. If you are strapped for cash or may be in the future, a timeshare is not for you.

    Unique Quality: It is a lovely place to take small children. They have a nice children's pool and activities.

    It is located at the end of a gated high end (1m +) community. It is a short walk along the community's coastal, cobbled road to the town of Playa and there are several Myan ruins along the way.

    Playa is right across from Cozumel, a forty minute boat ride, and about an hour from Tulum and Cancun. Outside of Playa is a new highway that is an easy drive. We rented a car and enjoyed our stay a great deal. Be sure to check out all the car rental facilities first. Rates are not the same and sometimes you can barter a free show or dinner. We rented from a major chain because we felt safer with the company.

    We felt that food in the resort was rather high, so we shopped for food at Wal-Mart, and fixed our own meals most of the time.

  • Avoid the Time Share Salespeople


    We were lured into a 90-minute sales presentation by a representative of this hotel with promise of a complimentary breakfast and free tickets for a local tour. Four and a half hours of high pressure sales tactics later we owned a time share with Sunset Fishermen's Spa & Resort. A brief web search on this resort will yield a plethora of complaints and problems of a fraudulent nature with this resort and its parent company the Sunset Group.

    We are a couple months into a battle to cancel the contract and obtain a refund. To this end we have enlisted the help of several U.S. and Mexican Federal agencies. It's not a company one wants to invest in.

    The best course of action is to avoid the possibility of this circumstance all together and stay away from Sunset Fishermen's Resort.

More about Sunset Fishermen Spa & Resort

A beautiful peace and quiet resort

by TripAdvisor Member travelwhere

My husband and I stayed at Fisherman's Village Aug/30/03- Sept 6/03. It is a very beautiful and nicely kept resort. We had the 2 bedroom, 2 1/2 bathmaster suite. It was really nice with a magnificent view from the large balcony. The upstairs master bedroom stayed a bit too warm, so we slept in the cooler downstairs for the last couple of nights. RCI info states that they have laundry facilities, but they do not. It is about a $5.00 taxi fare to go to a laundry in town. (Activity desk can tell you how to get there. I just chose the bathtub).As far as the mandatory all inclusive goes, it is not a deal unless you drink a lot. There are 2 meals a day plus drinks for $35. per day each. We enjoyed the bikes that were included. There is only one restaurant. The daily breakfast buffet is really great. They do "made to order" omlettes and have plenty of food choices. Breakfast is the best and is one of the meals you get. Then you get a choice of lunch or dinner. They were all fine, but a couple more of the food coupons would have been nicer. We paid for a lunch out at the pool bar once. It was a little expensive, but tasty. It also gave us a chance to go in to town for dinner. The restaurant, Limones, in Playa del car, made a perfect steak at the tableside. (We stayed in Cozumel the week before and ate for nearly half the price of the all inclusive price ). I just considered the mandatory fee part of vacation expenses and did not sweat it. The food servers were very sweet, but busy.As far as the timeshare sales go, it was just fine. From what I had read, I expected the worst. No high pressure, treated kindly, and we were back in our room within 2 hours. All day long they get people to do it for $200. in spa services. I held out and got $300. An 80 minute massage is $100. and worth it. A nice spa.Another timeshare tip: the Mayan Palace people are everywhere. We did that one for $200. US dollars. Never sign up too soon, so that they can up the incentive. We were there 3 1/2 long hours and decided not to buy. They are sales experts and really pushy in the end, so beware. They have an answer for everything. (that is their job).Transport tip: the Rivera bus service from Cancun airport (located behind the luggage carosel) will transport to PDC for about $7. each. It is nice and air conditioned. ( When we got to the airport, the Mayan Palace guy tried to get us some "extra help" by telling us about a PDC transportation that was $18. each. I told him that I want to take the bus. He said, "there is no bus." The Riveria bus info was around the corner on the same counter he was standing at!! The taxi to Fishermans was $5.00.It was a wonderful vacation and I would highly recommend Fisherman's. Thanks.

fisherman owners

by A TripAdvisor Member

We are owners at the Fishermens and returned home just last evening. We like the hotel but there are problems. They just can't seem to do it right! Our problems stemmed from them not honoring our contract and that took several hours and a review of our contract(we took it with us) to finally get them to understand they were wrong, and housekeeping problems! Our first night we found only a bottom sheet on our bed. After several calls and visits to the front desk they did nothing...we made our own bed at midnight. Another night we found the bottom sheet too short. One day we had no towels and our friends did not have toilet paper! Their sales pitch is relentless. Their prices are way out is a good thing we bought several years ago...we got a great deal! The beach is not washed out with high tide. Maybe it is if there is a large storm! We did not have the meal plan and from what I heard and is not worth it. Playa del Carmen has wonderful restaurants and my favorite is Auja on 4th.just off of 5th ave. Brenda and Jorge are the owners and the place is so much fun! They have nice music, Mayan waiters and great seafood. The tequlia lobster is the best! Never pay 65$ for a cab to the hotel from the airport. Just keep walking to the curb and past the cabs and seekout the vans. They are 18$ per person. Yes you can take the bus but you have to arrive during their running period. I arrived after a 12 hr delay at 1:30 AM and had to fight past the gougers and did find a ride down for 18 vs 65 dollars. There is always a van going down the riviera so don't surrender too early. The vans are white and are parked just straight and to the left as you exit from customs. The dirvers and scouters are dressed in nice clothing and wear green shirts or some other color and they are there to pick up people with transfer vouchers but they always have extra room for those that don't. Just remember that the hotel rooms do not have an ocean view! Only the jr suites and one and two bedrooms do. The second bedroom of the two bedroom will not be an ocean view!

Bugs and beach

by A TripAdvisor Member

Spent a week at this cute little intimate resort in Playa del Carmen. Staff is very nice, beach is beautiful, rooms were comfortable but the mosquitos and cockroaches were quite bothersome. Our first night was spent trying to squash all the bugs in the room. Housekeeping sprayed but the mosquitos kept coming back night after night ruining the comforts of the hotel. Other problems were immediately remedied like supplies of towels and soaps. Spectacular beach and pretty pool but the water got really hot in the afternoon. The whole time share experience was quite a bit of double talk and after two hours of getting the run around we were pressured to sign right then and there, which turned us off to the place. Way too big of an investment decision to make in just a two hour presentation especially when the upper management was pushing their yacht program. Food was ok but much better in the restaurants around the little town area in Playa del Carmen. Went back to Auja on 4th several times and had very entertaining waiters who were ready to please with the best seafood around - A+.

sorry owners

by A TripAdvisor Member

we have bin owners for three years and it was great we bin reading the reviews and did not want to think it was true our piece of heaven is now gone it is a living nightmare it was like our worst dream came true we bought and used it two times each time when we got there the manager or one of his sons would be there to welcome you if your room was not ready they bought you a drink made you felt welcome now no one cares but the only time they do care is when they try to sell you more starts nice and gets worst we were told by the new manager dallas not a verry nice person that it did not matter what we hade in writing we were only coming ever other year when we told him that bob did this for us because we got two of our friends to join he said it did not matter what bob said and bob had lied to us we just walk out we went to bob reastaurant and talk to him he said he did not understand what was going on that he never lied to us and we know he never did lied to us he cared about the members

be carefull

by A TripAdvisor Member

we did not join and it is a good thing my wife and i almost fell for it it is the old and i mean realy old good guy bad guy act we were taken on tour and had a great time when we were shown the prices and was told about there rental and the money we could make we wanted to do it so we ask if we could go out side to talk they were verry happy about that we went by the pool and spoke to some verry unhappy members and we went back in and told him no thank you the cost was 39000.00 and he called over the big boss he was big he was bald and he was ugly and the bad guy not a right away we were so lucky he had a trade in for half the price and it was almost the same our lucky day and when we said no to that our luck got even better for half again we got almost the same and when we said no to that he wanted to know why we wasted his time we told him we did not and then the ugly came he said we needed the 100 dallars that why we came because we are poor well we are not poor we are smart we did not for your trick you should learn to have happy people by your pool and learn one thing treat one person bad and now thousand know it times have change it not the wild west it is mexico

2 times sucker in

by TripAdvisor Member Mauregan

we also are not happy owners it is always the same thind with sunset starts nice and get bad we own at sunset and fishermans at sunset it started wonderfull and went down hill then fishermans opened and the same thing happend do not think bob and his sweet sons are not part of this he opened up sunset in cancun and when the heat came they sent him to playa del carmen to open the fishermans and he had great partys on sun free dinners made you feel like part of the family and thats how they get your money and they are good at it him and his sons they where so nice and rob and erick you just wanted to take them home they are just like there father they tell you what you want to hear he gave us his word he allway take care ous us he lied and i am sure him and his sons are still working for sunset

it is not the same

by A TripAdvisor Member

we just got back and it sure has changed the hotel manager the timeshare manager we have bin owned for two years we bought a 10 year with the change to more in two years at the old price went back last year it was great not so this year our room was not ready either year but last year we had fun waiting we were able to use the manager house to change and were given free drinks went to the beach had a great time this year no one cared last year they tried to sell us more but i told them i have two years to get more at the old price he told me i do the same if i was you my wife and i told him we would buy more next year we loved it this year when they wanted to sell us more we where not as sure if we wanted more weeks and then when we told them we were not sure they told us what we owned was junk i was verry upset so you sold me junk and you want me to buy more junk no way last year we got the week we wanted this year not even close all they keeped saying you can go to cancun last year great wecome party this year no good i am glade i only bought a little junk

Fine face and filthy heart of Fisherman's Village

by A TripAdvisor Member

On my way to Chechinetza I was misdirected to the Time Share Sales presentation at Fisherman's Village. Luis, the salesman at KTV tours said "Go to the presentation then decline their offers and you can have a paid trip for five to chechinetza." So we went and Ohboy could they be persuaisive about their "Its not a time share" offer. Michelle, our sales person, became abusive and angrey before we terminated the presentation. She presented a pickup slip for five people to meet a bus at Plaza Pelicanos on Friday at 07:15. We were there but the bus never came. When we complained to the management at KTV everyone else had been mistaken and they NEVER pick up anywhere but hotels. The tactics at the Time Shares are becoming desperate and the product is being degraded. We found out later that the sales rep that steers you to a time share collects $150 per couple no matter what the outcome. Time to move on.

Forum Posts

Sunset Fishermans Spa Village

by rt2

Does anyone have any info on this property? We are considering using it for our time share exchange but there appears to be little info about it.

RE: Sunset Fishermans Spa Village

by YVRDave

My friend worked there selling time-shares. He loved the property.

RE: Sunset Fishermans Spa Village

by imshasta

We've been there and absolutely loved it... wonderful accomodations, wonderful staff (felt like family) the breakfasts and lunches were good, we did tend to get a little tired with the dinners however. But that gives you a chance to go into town and sample a few restaurants... the all inclusive is well worth it for the drinks alone, imho.

We're planning on going back for our 25th anniversary next September, I hope it's still standing after Wilma... I also hope all the staff is safe and sound!


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 Sunset Fishermen Spa & Resort

We've found that other people looking for this hotel also know it by these names:

Sunset Fisherman Spa Resort
Sunset Fishermen Playa Del Carmen
Sunset Fishermen Spa And Resort
Sunset Fishermen Hotel Playa Del Carmen

Address: Bahia del Espiritu Santo #9, Playa del Carmen, Riviera Maya, 77710, Mexico