Catalonia Riviera Maya

4 out of 5 stars4 Stars

Avenida Xcacel Lote 1 Plano 2 Mz. 18, Puerto Aventuras, Riviera Maya, 77783, Mexico

6 Reviews

Catalonia Riviera Maya
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89%

Satisfaction Very Good
Excellent
42%
1386
Very Good
35%
1147
Average
12%
421
Poor
5%
185
Terrible
3%
103

Value Score Great Value!

Costs 30% less than similarly rated 4 star hotels

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  • Families80
  • Couples80
  • Solo79
  • Business92
  • Ingeborga's Profile Photo

    Mediocre

    by

    Having stayed in multiple all inclusive resorts in Riviera Maya, I had certain expectations about service and amenities at Catalonia. For starters, their so-called "Privileged Suites" are in fact really tiny rooms. Despite calling ahead of time to request double beds for us and our son, we were met with a king size bed only. At 10 pm. No other extra bed. When they finally brought us an extra bed, it took up half the room, making it even smaller.

    In five days we stayed there, our room was cleaned exactly once. ONCE. We got notes from their cleaning staff saying "you left valuable items in your room, that's why we felt uncomfortable cleaning your room." Valuable stuff included an iPad, which simply didn't fit into the room's safe. I have never seen anything like this and I have left far more valuable items in my hotels before. Doesn't this hotel trust its staff?

    Their Kid's Club was a joke. Do you really expect children to be happy to sit inside all the time while they are near the ocean or a swimming pool? Of course they will not pay attention! Also, not all the children are into arts & crafts, so don't stick to a program and try to find an individual approach to each child.

    Overall experience - bluh. If you are set on staying at an all inclusive, go to Barcelo or even Iberostar. It will be worth every penny you pay.

  • shizzler's Profile Photo

    Good resort with some issues that could be sorted

    by

    The resort was good with great amenities and mostly lovely and hard working staff. The pools were a good size with each main pool having swim up bars and the Yucatan side of the hotel the best barman in the hotel-Nazario. This guy was hard working, pleasant, fun and would be a good source of information for the guests. Check in to the hotel was fairly quick but we were asked if we wanted to upgrade before seeing our room which I've been made aware of upgrades before but never asked to do it before even checking in. Me and my fiance found this strange and when we saw the state of the room we realised why. The room was of a very poor standard. Decor was old and damp, a damp odour throughout the room and the patio faced a wall at the back of the kitchens and the cooling fans were blasting out hot air in the direction of our patio. Needless to say you couldn't sit out there as there was no view and the heat and noise was unbearable. You couldn't really sit with the patio door open either due to it. We were given 2 x single beds rather than the double we'd requested. The general conditions were very poor. We asked if there was a fridge and were told no standard rooms could have them. We didn't ask to move rooms at first and explored the resort. The restaurants were a decent standard. The main buffet near main pool was open for breakfast/lunch/dinner. Breakfast was sometimes a bit of a wait to be seated but once seated easy to get your food. There was always fresh coffee, tea, cold juices, continental breakfasts, bacon, beans, sausages, fruits etc. Cereals and kids stuff there too. There was a lot to choose from but by the end of the 2 weeks we were starting to get a bit bored of the food. Lunchtimes were generally good and if you ever got a bit bored in there you could walk over to the other side of the pool and there's the burger/grill station where you can get something to eat next to the pool or sit in the restaurant. Dinner was usually pretty good with a wide variety of foods to choose from and themed nights from Mexican, Chinese to seafood and Spanish tapas style dishes and more. There's another buffet restaurant that was mainly closed whilst we were there and it seemed to be 1 they would open if hotel is busier with similar food on offer. Al a carte restaurants included Japanese, Tapas, Mexican, Italian, steak house & grill inc fillet/sirloin steaks, mixed grill, grilled fish etc. There was also a creperie serving savoury and sweet crepes, milkshakes and coffees. All of the Al a cartes were available to us 3 x per week for free and once for the tapas bar as made available from Thomascook. We met guests who also travelled from the U.K. with Thomson and they had more visits than we did, but we had plenty. With all Al a cartes it was first come first serve, so avoid being dissapointed and arrive no later than 1930. If they're busy they will give you a drink whilst you wait to be seated. After 2000 people were waiting well over an hour and some people turned away. All in all the food choices were very good but the only restaurant which was exceptional was the steak house/grill.
    The bars were good and usually fairly quick service with great friendly bar staff. Good cocktails on the all inclusive. Wine was reasonable and you could purchase good quality wines in the Al a cartes. You have the 2 x pool bars with the one on the Yucatan side staying open until late night, chill out bar on the beach that stays open until late and the bar up near the reception where the theatre and entertainment area is. A lot of the drinks are branded but some are local, they all tasted good and the beer was standard 4% beer and easy to drink.
    Included on the all inclusive there was an hour of bike hire per day, you could take the bike on a trip around the marina with the animation team twice a week or take them out independantly. Kayaking, catamaran rides, snorkelling equipment was also free for 1-2 hours per day. Apparently windsurfing was available but I never did it. At an extra cost you could do diving trips, PADI courses and hire motorised watersports equipment.
    The animation team were reasonable from what I saw during the day and did the usual stuff (darts, waterpolo, volleyball, football) but at night did a nightly show in the theatre which was pretty good for kids and families or couples. The theatre was a decent size but was very warm as the air con struggled to keep it cool. The hotel had a gym free to use for guests and a spa at a charge. The spa looked nice but was expensive and the gym helped me burn off those big breakfasts. Equipment in the gyn new and up to date in fully air conditioned gym.
    There was tennis courts above the theatre and a 5 a side football area opposite Yucatan reception. They also had archery there too. The Yucatan reception also offered the sports bar with pool tables free of charge, golf simulator (extra cost), and many wide screen tv's showing football (soccer), golf and other sports. It isn't staffed until 1600 so the bar is closed but if you notify the animation team they will open it for you to go in and watch games earlier as the time difference in the U.K. the games are on usually around lunchtime or earlier. They don't mind you taking beers in from all inclusive bars. There's also a mini nightclub next to it and this we only visited once, but was very good near the end of the holiday and DJ spinning good dance music and RnB. The drinks in here are also all inclusive and try the tequilla boom boom. This stayed open until approx 0230.
    The issues we had in this resort was the state of our first room and we had 2 x items of clothing stolen from inside our room. Both items were folded in the wardrobe and at the bottom of other clothes etc. and were gone and both were football tops, so obviously targeted. We're thankful it was only minimal loss but it's not nice having somebody who's had access to your room go through your things. We had purchased a safe in the room and all money, documentation and jewellary were in there otherwise it could have been worst. We met other couples that between them had lost a watch, camera and other football shirts. When we reported the problem the reception asked us to wait in the room and security would come but they never did. Over an hour later we went back and were told security had been but there was no answer. We were moved rooms and were told that a security report would be issued stating who'd been in the room and it would be done in 2 days. We arrived at our other room which was 10 times better that our first and it had a fridge as standard despite us being told they weren't available in standard rooms. This room was what we expected and had a partial sea view and pool view. We weren't prepared to pay the extra £200-300 extra to upgrade rooms and after spending £2000 to go there we shouldn't have to. When we went back to reception 2 days later we were told no security report had been produced due to us refusing security into our room. We said to concierge we paid £2000 to come here and want to know our things are safe and if something happens for it to be properly looked into. She replied saying 'you didn't pay me £2000 did you'. As you can imagine, at this point we were outraged and along with the Thomascook rep that had overcharged us for our excursion, when we asked for the difference back the following day due to her pricing it up in US dollars and us paying in pesos, she said I hope you're right about this otherwise it's gonna be a tight weekend for me isn't it. This was really the last straw as getting verbal abuse from the rep wasn't to me good service. We never recieved a face to face apology and recieved a message that we'd get a bottle of sparkling wine sent to our room (which never arrived). On check out everyone was given a feedback form but us, we asked for one and they covered the pile and said they'd ran out.
    Take away the way that the management etc. failed to deal with our probs and made us feel like we were the problem and a poor rep service from a usually reliable Thomascook company the resort is good with great amenities and staff. Unfortunately among the staff there's a minority of thieving buggers and it's apparent that in the managements failure to deal with it is why it still exists. We met plenty of people who hadn't had this happen and also from other hotels who said they never heard of such things. We and a few others were unlucky but I would not return to the resort on the basis that the management failed us. I would recommend it for those on a smaller Caribbean budget who want something suitable for a bit of everything and enough quality to see that you have a good holiday.

    Unique Quality: Thatched roofing on all buildings sets it off well and the hotel grounds are kept immaculately clean. There is lots of wildlife on offer from birds, giant sea turtles (occasionally pop up on the beach), dolphins, mannatees, seal lions and stingrays down at the marina (5 min walk in secure grounds), Not high rise hotel and more of a spread out complex. Lots of amenities included in your all inclusive package and not being too far away from such sites as Tulum and Coba or the nightlife and shops of Playa Del Carmen. Very nice beach and sand, however limited swimming area in the sea due to coral/rocks. Plenty of loungers and shaded spots etc.

    Directions: On main road from Cancun driving south down the Riviera Maya, drive past Del Carmen until you get to the gates of Puerto Aventuras. Once through the gates is sign posted to the resort and you drive past the marina before arriving at the resort.

  • alyf1961's Profile Photo

    TEQUILA BAR

    by

    The tequila bar was another favourite spot for me in the hotel Catalonia. From here I could sip tequila sunrise and watch the other guests being energetic during the morning aqua aerobics. The staff here were very friendly.

  • Coloradoboop's Profile Photo

    Great low key hotel!

    by

    This was a great low key, affordable all inclusive hotel. The standard room was clean and the air conditioning worked the entire time. It is next to another all inclusive so you get use of the pools and restaurants there, too. Snorkeling was great if you are a stong swimmer - we saw squid, stingrays, puffer fish and a variety of others.

    The only downfall was we would've liked actual Mexican food - we think they toned it down for mass appeal.

    Unique Quality: Japanese restaurant was great - definitely trade an a la carte dinner night to eat here.

  • alyf1961's Profile Photo

    THE BEST SERVICE I HAVE EVER RECEIVED.

    by

    We stayed for eight nights here, the service and staff were exceptional.

    Unique Quality: Great facilities and entertainment. The food was lovely and the cocktails even better.

    Directions: a short walk from puerto aventuras where you could walk amongst the sealife, dolphins, sealions, mannatees and sting ray.

  • danluker's Profile Photo

    Catalonia Riviera Maya

    by

    Ill keep this one as short and sweet as possible.

    Very safe hotel and beach/resort. Can walk the private beach at any time of night safely which you wont be able to do in other parts of Mexico.

    Service - average to good, bring or carry cash to tip hotel staff. Waiters in the buffet change daily but barmen stay the same so you can choose whether to tip at the begining or end of the holiday.

    Food -
    They operate three feature restuarants that have to be booked and an open buffet (not bookable). Its important to book the restaurants **AT THE VERY BEGINING** of your stay or you will end up with slots that are either too early, too late or none at all. The restaurants are Italian, Mexican and Grill.
    Italian and mexican were to a very high standard (better than you will get in local restaurants) but the Grill is very dissapointing. Dont expect a good cut of meat.

    Evening Buffet was good. Weekly rota of food including themed nights ie spanish, mexican, etc. some dishes were repeptative but the quality was always good & they had plenty of variety.

    Breakfast had a large choice of either american, continental, english or mexican each day plus the usual cereal, fruit and juice.

    Rooms were reasonable, included a safe, had a large bathroom, balcony with plastic chairs etc.
    There is usually an offer to upgrade for either 15 or 50 dollars a day. For an extra $50 you get a much nicer room, a bath outside on your balcony and sea views.

    Bars - Two pool bars are perfect for a midday cool off and cocktail in the shade.
    The sports bar is open from 5pm to 11pm and is always pumping out really cool air conditioning. Plenty of plasmas with different sports on, two free pool tables, a free table tennis table and table football means there is plenty to do. Also the coktails are much better quality and are served in glass rather than the poolside plastic.

    Unique Quality: Beach was perfect although you'll need to get up at about 7am to get a spot with shade. Reasonable snorkelling off of the private beach. I saw barracuda, lobsteer, crabs, and lots of colourful fish ranging upto about 1ft in length.

    The surf can get a bit rough at certain times a day but only once you go out aquite a way.

    Amazing sunrises as per the picture.

    Also the hotel is situated about 5 mins away from a sealife sactuary where you can see Dolphins, sea lions and manatees for free. The sanctuary is surrounded by quiet restarant bas that you can chill in and watch the sealife.

    Other ammenities. Free bike rental, two shops, laundry, entertainment (although didnt attend), in hotel tour adviser (very useful and just as cheap as those in playa however more secure) Tennis courts, Archery, snorkels, kyaks, catamarans are all free. Massage is about $85 for an hour but can be found cheaper in player (beware of those offering 4 handed massages!!)

More about Catalonia Riviera Maya

Great time at Cameleon Marival

by A TripAdvisor Member

Our family of 5(3 teens aged 13,15,17) recently (Apr 27 /03) returned from a week at the Cameleon Marival.We had a wonderful experience. This was our first time at an all inclusive so we were unsure of what to expect. After having read numerous comments both positive and negative about the resort we found that the negative comments tended to be a little picky.The food at the buffet was plentiful, offered lots of variety and was tasty: the hot food was hot and the cold food was cold.The Steak restaurant offered steak, ribs and chicken--stick with the ribs or chicken--the steak was thin and not a typical steak. The Italian restaurant offers a fantastic view,well prepared meals(make sure you try the pepper soup) and very attentive service. We regretably did not try the Mexican restaurant because the reviews tended to be very negative-- but after talking to some people at the resort they enjoyed the food there.The lunch at the beach snack bar was a big hit with the kids. Try to book the restaurants early in the week so that you can try all three. The beach does have a great deal of coral which made it ideal to snorkel in. Try to snorkel early in the day when the water is the clearest.There is large school of fish near the bridge -- when people are feeding the fish, snorkel over there. The entertainment staff was excellent. We thoroughly enjoyed the daytime activities(ie waster basketball, beach volleyball, salsa and meringue lessons). The nightly entertainment was also very entertaining, the staff was very outgoing and fun! Warning...even though there is a sign in the washrooms that says that the water is safe to drink, stick to the water from the bars or bottled water. Overall we had a great time, and would definately return.

Worth the money

by A TripAdvisor Member

We just returned from our vacation at the Cameleon Marival, April 1. To keep my review as simple as possible, I'm going to categorize and rate with the 1 to 10 scale, each aspect of the hotel and the area.....I would also like to add that it was just me and my wife who took this trip. First lets look at the hotel....ROOMS-7....STAFF....8....FOOD....5....GROUNDS....8....BEACH...5....BOOZE...5....FRONT DESK....9....Now lets look at the area around this location.....LOCATION...9..I really liked this location in the Riveira Maya, you are pretty much in the center of all the sightseeing area's, and there is much to be seen,especially if you enjoy nature parks, shopping etc. WE really enjoyed this trip, we had absolutely no trouble whatsoever. With funjet everything was handled wonderfully. If your debating about choosing this hotel....GO FOR IT......it was very clean and everyone was friendly......if you have any specific questions....just e-mail me I'll be glad to help.

never again

by A TripAdvisor Member

all my wife and i can say is expect anything to go wrong. rude people at the front desk. and you wont get the room you ask for. infact we paid to stay at the cameleon marival but they overbooked, so they put us in there sister hotel next door. we asked for an ocean view and got a ground floor unit with two beds. next to a vacant parking lot .when we complained and said it wasnt what we paid for we were told they overbooked and had no more rooms. and on the third day there at 2:30 in the morning we had an unexpected visiter who tried to break into our room. they sent moe curly and larry down to investigate but didnt find the guy. its kind of hard to give a discription to someone who dosent understand english. anyway when that happened, then they asked us if we would like to change rooms,DAAA. so then we were put in a room in the hotel we were suppose to be in. parking lot view with two beds but we felt safer on the second floor anyway. so in closing, if you go , expect anything to happen

Had a Great Time!

by A TripAdvisor Member

My girlfriend and I had a great time at the Cameleon Marival (we even got engaged!). The hotel looks very nice and is maintained very well. There always seems to be something going on and the guests all look very happy. The food was excellent so far as an all-inclusive goes. The buffet had lots of variety and the ala-carte restraunts (Mexican and Italian) had great meals, excellent service and good ambiance. They even made a decent vodka martini. The rooms are nice but bring something for tunes (cd player w. speakers etc.) as there is only a TV. If possible, ask your agent to request a king-size bed (if that's what you want), long before you get to the resort. We had, but one wasn't "available" until I put up a stink. Request a courtyard view as well. Also, see if your agent can get them to inc. the in-room safe charge of $3/day (all-inc. should be all-inc.). If you want email access, don't use the terminals at the resort. They are expensive and hard to use. I suggest walking to the little village of Puerto Adventuras (5 min. walk and quite picturesque) and use the internet cafe there. We booked a trip to see the ruins at Chinchen Itza, which was an excellent adventure. It's a long drive to get there (2.5 hrs) but worth it. Our guide was fantastic and I learned alot. Although, like many things in Mexico, the first price proposed isn't always the best price. They wanted $77US/ea. for the all-day trip, but we heard some had gotten it cheaper. After we needled the lobby day-trip agent, he finally came around with the $50US version of the tour. It turns out (despite his dire warnings of inferior transportation and very "light" lunch), we got the exact same tour as the $77US version (albeit in a van as opposed to a big bus with free soft drinks). Lesson, keep asking if they have another tour, a bit cheaper. They are always going to suggest the more expensive version of the tour as they make a few more bucks commission. All in all, we'd definately go back to the Cameleon Marival and r a good price.

Had a good time

by A TripAdvisor Member

Pros: This hotel is all inclusive, that's what I liked the best. You don't have to worry about getting hungry. I believe the snack Bar is open until 2pm. I found the food to be good some stuff tasted bad, but the variety was awsome. I was in vegas 2 years ago and the buffets tasted like crap. For buffets compared to vegas I'd give Cameleons an (A).The Hotel it's self is very clean and manicured, and I found the staff to be very friendly. I recommend you visit Fransisco in the lobby bar. He was the friedliest person we met at the Hotel. It seems like the barenders aren't allowed to talk much with the guest, seems like the bosses are always pushing for them to always be moving. as to what others said about staff being rude in the lobby, We didn't find them rude or friendly, seemed like they were there just to do there jobs......Cons: It sucked being so far from Cancun, (about 1 1/2 hours) It takes about 25 minutes to get from Playa Del Carmen to the Cameleon Marival. The night life is to far away. The entertainment I can't say to much about, at the hotel. We went to the Disco at the Lookea', They try to make it international, and it was and I had a pretty good time going, met two girls from canada, and talked with them for a while.Disco was alright. Unless you have most of the days planned out, forget about your kids enjoying it here. They have a basket ball court, tennis court on the roof, ping pong, pool tables. We didn't find the tennis court and basket ball court untill the 2nd to the last day. Some kid was asking at the bar where the basket ball court was and we laughed at him, I didn't think there was one earlier. The signs do show one but I thought it was showing the hoops for the pool ball.General: The beach is alright; rocky. nice manmade lagoon. I didn't think the snorkeling was the best. I think the culverts they have for a reef takes away from the beauty. I lost a snorkel mask and it cost me $30. I think they charge to much for lost equipment.Info: I was told the land use to be all swampey spray for insects at night when everyones asleep.Recommendations: if you want to go snorkeling, Deep sea fishing, don't book a tour through the hotel tour guides. go down to the Marina and talk to the guys down there. don't take the first offer. walk down and checkout others prices we got a 4 hour deep sea fishing tour for 2 people at $250. You have to talk to people and ask questions to get the best deals. Before you buy from the marketers from the stands by the pools, Be sure to check your souviner over good I got home and found that my chess set was missing a piece.

Puerto Aventuras - Riviera Maya

by kentishgirl

We stayed at the Aventura Spa Palace here in Puerto Aventuras.

Puerto Aventuras is located approx 2 hours south of Cancun - and a million miles away from Cancun it is!

The Riviera Maya, is not yet overun by tourists esp Aventuras and so still has a lot of character.

Its a relaxed town, and this page will really be based around the hotel in which we stayed, which also was really chilled out.

The small town of Puerto Aventuras is located only a short 15 minute walk away from the hotel, there is a nice harbour area, where there are cafes and shops, the dolphins are also in the harbour so even if your not swimming with them you can watch them!

As Mexico was our "honeymoon" destination, most of our time was spent in and around the hotel!

The hotel offered everything that you needed so there really was'nt much point in venturing out anyway!

The hotel is ADULTS ONLY which I felt was important to us and offered a quieter environment for the first week of our honeymoon.

Forum Posts

Mayan Riviera

by Easychumley

Hello, I am wondering if all the hotels are back up and running. If so, can anybody suggest some of the 4.5 or 5 star hotels that they would recommend? Thank you.

RE: Mayan Riviera

by Meaniejr

Hi, I'm traveling to that area at the end of Feb. and the Catalonia Riviera Maya hotel comes highly recommended. It's a 4.5 star hotel and looks amazing! All the posts on tripadvisor are very positive about it.

Hope that helps.

Comments (1)

  • Mar 27, 2013 at 8:41 AM

    My fiancee and I are planning to tie the knot at catalonia riviera maya in May. are there any wedding reviews? I would like to know what to kind of expect since i have not yet talked to a wedding coordinator about details.

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 Catalonia Riviera Maya

We've found that other people looking for this hotel also know it by these names:

Catalonia Hotel Mexico
Catalonia Yucatan Beach
Catalonia Rivera Maya
Riviera Maya Catalonia
Hotel Catalonia Riviera Maya
Catalonia Riveria Maya
Catalonia Riviera Maya Resort

Address: Avenida Xcacel Lote 1 Plano 2 Mz. 18, Puerto Aventuras, Riviera Maya, 77783, Mexico